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Office XP Update Problem
I should change this to Office 2003 update problems. To take this discussion
further, I have encountered a problem after installing XP SP2 that I cannot Install the latest Office 2003 update. This is the latest junk mail filter update. Sorry I do not have the actual error as I am at work right now. What has happened is the download proceded just fine. The installation itself failed. It will not do the installation. I will admit I have not attacked this problem as of yet, but I am curious. Our second machine, XP w/o SP2, downloaded and installed the update without a hitch, so I know SP2 did something. I will check a couple of things and may even try a Repair of Office to see if the problem clears. As you can tell I am in the preliminary troubleshooting stage. If there is any suggestions I am open to them. thanks! Bill "Chad Harris" wrote: Casselp-- I truly apologize i did not get back to you for 5 days. I was swamped and not hitting these groups. I read on that particular update. You can imagine at first I had no idea what version of Office you were updating with what u pdate and that always helps or makes a huge difference because certain updates have certain problems and a lot of the recent Office 2003 updates have caused setup problems for people that have gotten a good deal of attention. Your update is he http://www.microsoft.com/downloads/d...displaylang=en I noticed that one requirement for this update is to have Office XP Service Pack 3 and Microsoft Windows Installer version 2.0 Since I began using MOS 2003 I haven't paid near as much attention to Office XP updates. I don't know what version of Windows you're using in regards to the version of the MSI or Windows installer. Make sure to check event viewer by putting "eventvwr.msc" in your run box, and going to the time under Applications of your attempted install and using MSI as the source. Long for Error info rather than Event info there. You can also go to the temp files and look for the OHotifix logs if you know how to read them or get help with reading them as to logging the problem you had. Also I want to remind you to make sure to go to "services.msc" in the run box--Services, and scroll alphabetically down to Office Source Engine becasue many updates for Office require this to be set to either Manual or Automatic--doesn't matter which and Started. You should be getting an error when the install aborts and the error will be found in Event Viewer if it is too transient for you to copy it but that shouldn't be hapening as well. Often I take a screenshot of the error box for easy retrieval if it is longer or has terms I can't remember. Let me know if you have satisfied the above requirements and also I urge you to put this problem on the Office Update group and setup groups where many excellent people with expertise will be willing to help you--often from MSFT who are Office udpate experts. I'll be happy to monitor this and help any way I can. I'd like to stress that so far I can find no SP2 specific issues with respect to Office updates anywhere, but that doesn't mean they're not in existence. However, by now there would probably be an MSKB and I don't find any. Good luck, Chad Harris __________________________________________ "casselp" wrote in message ... Chad I forgot to check the box to notify me of replies I did it in this note. Thanks. "Chad Harris" wrote: Casselp-- The short answer is no to the best of my knowledge. I based this on Office 2003 but I don't know what version of Office you are updating. There have been numerous problems with downloads/installs of different Office updates, particularly SP1 for MOS 03 and other service packs for other applications. Many have to do with the MSOCache folder being deleted or source files missing With respect to some updates, using the Full File may help. I'm not sure what version of Office you have or what particular updates are causing you a problem because you didn't say. That makes it difficult for me to *guess which MSKBs might apply to you.* These issues have been tracked and covered well on the microsoft.public.office.update group and if you scan some of the posts, you'll see tips there and what I mean. Also if you scan this \group, you will see some helpful hints about overcoming some of the obstacles of installing MOS 03 SP1 in multiple threads, including use of tools from the Resource Kit like LIS or use of the Windows Uninstall Utility. Sloan Crayton [MS] and others have posted a number of helpful tips on getting updates in, and on explanations on how to use the tools like the local install source feature from the Office Resource Kit for whichever version you have, and contexting problems with the MSOCACHE folder or with source files missing. To my knowledge, there haven't been any of the 190 plus MSKBs created for XP SP2 that have to do with Office update difficulty but I'll check again. However, there have been a number of MKSBs issued in reference to difficulty updating Office, particularly with the last wave of SP1 updates for MOS 03 and related apps. I'll try to link a couple or more. One thing I have noticed is that some but not all Office updates require the Office Source Engine to be started in services or the installation will abort at setup. Be sure before you try to download and install an Office update that you go to "services.msc" in your run box and start the Office Source Engine by right clicking and setting to manual and automatic and then clicking the start button. Chances are it will not stay on later, which is fine because it isn't needed until you install and it takes some CPU so you can manually restart it again. Office 2003 Setup Resource Center: Highlights & Top Issues http://support.microsoft.com/gp/off2003set You cannot update your Office 2003 program to Service Pack 1 http://support.microsoft.com/default...roduct=off2003 "Installation Error: File not Found" error message when you try to update Office 2003 programs from the Office Update Web site http://support.microsoft.com/default...roduct=off2003, Repairing Office 2003 Installations http://www.microsoft.com/office/ork/...h19/MntB01.htm Differences Between Repair and Reinstall http://support.microsoft.com/default...b;EN-US;298027 Office 2003 Service Pack 1 installs successfully but not all Office 2003 programs are updated http://support.microsoft.com/default...b;en-us;884186 How to check the version of Office 2003 products http://support.microsoft.com/kb/821549 Frequently asked questions about the local install source feature in Office 2003 http://support.microsoft.com/default.aspx?kbid=830168 How to troubleshoot an update installation by using log files in Office 2003 http://support.microsoft.com/default.aspx?kbid=884290 A History of Office 2003 Updates http://support.microsoft.com/default...b;en-us;883677 You receive the "A required installation file SKU0A4.CAB could not be found" error message when you try to update Office 2003 programs http://support.microsoft.com/default...b;en-us;884824 If you're running from the update scanner, and it stops in the middle, try getting the update from here and if the Client file doesn't install, try the FullFile. History of Office 2003 updates http://www.microsoft.com/downloads/d...displaylang=en If that fails, go to "eventvwr.msc" by typing that without quotes in your run boxapplicationany error message numbers and copy during the time of install attempt from MsiInstaller as source? Another issue I've found is that it may be necessary after an unsuccessful install to use the Windows Installer Cleanup Utility: Use the Windows Installer Cleanup Utility: Description of the Windows Installer CleanUp Utility http://support.microsoft.com/default...b;en-us;290301 Here's a very clear explanation of the WICU from Sloan Crayton [MS]: "When the Windows Installer was first being created, a tool called MSIZap was created that would be able to 'zap' an application's Installer registry information. Later it was included in the Windows Installer SDK products. That tool is a command line utility that must be used via command prompt; so it's not the most user friendly utility. To answer a need for a utility that could more easily be used by the majority of users that need a way to recover a corrup installation, the Windows Installer Cleanup Utility was created that leverages the functionality of MSIZap but provides nice wizard-like UI. The function of the utility is to remove the remove the corrupted Windows Installer registry information for an application that was installed via the Windows Installer. There are several things that it does not do ... - It does not uninstall any applications - It does not delete the Windows Installer After using this utility, the application should then be installed again so that Setup will function (otherwise, the Windows Installer has no information that it was ever installed). If the real objective is to remove a product, it can be uninstalled after this reinstall has occurred." Sloan Crayton Microsoft __________________________________________________ __________ hth, and it might be easier if you said what version of Office you have and which particular updates you are trying to install. Best, Chad Harris __________________________________________________ _________ "casselp" wrote in message ... I have had problems with downloading updates from the office web site since I insstalled Windows XP sp2. The download process starts in the normal way but stops without completing the down load. I have to abort the process to stop it. I tried setting up the office update web site as a trusted web site and that helped with ine update but now the latest update won't down load similar to before. Has anyone else experienced this problem? |
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