If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
The file may not exist, you may not have permission to open it...
We have a group of users who have decided to save e-mail messages that are
client-specific on a network share. Not our preferred method for them doing things, but they have. If they go to the network share and double click on the message, it opens without issue. If they close the message and try to reopen it they get the following error: Can't open file: file path. The file may not exist, you may not have permission to open it, or it may be open in another program." This error happens on EVERY message. If they close Outlook and reopen it, they can then open the message again, but again, only once. It appears that these messages have the same "issue" that PST files have. Meaning if you attach a PST file to Outlook, then close the PST file, it is still "locked" by Outlook until you actually close the program. SO, does anyone have any suggestions on how to work around this problem, short of requiring an entire team of users to exit out of Outlook and relaunch it every time they want to reopen a particular message? Oh, and though I doubt it makes any difference, we're on Exchange 2007 and most of the users are on Outlook 2007, but even those few with Outlook 2003 have the same problem. Thanks in advance. |
#2
|
|||
|
|||
The file may not exist, you may not have permission to open it...
Can they reproduce the issue when using Outlook in Safe Mode?
Start- Run; outlook.exe /safe If so, it is most likely caused by an add-in that is installed. To troubleshoot, disable them all and enable them one-by-one to find the culprit. See htpp://www.msoutlook.info/question/88 Also, do they have a virus scanner installed which integrates itself with Outlook? Uninstall this integration part of their virus scanner and try again; they'd still be sufficiently protected by your on-access scanner part of the virus scanner. For more details see; http://www.msoutlook.info/question/20 -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Gerry Schmidt" wrote in message ... We have a group of users who have decided to save e-mail messages that are client-specific on a network share. Not our preferred method for them doing things, but they have. If they go to the network share and double click on the message, it opens without issue. If they close the message and try to reopen it they get the following error: Can't open file: file path. The file may not exist, you may not have permission to open it, or it may be open in another program." This error happens on EVERY message. If they close Outlook and reopen it, they can then open the message again, but again, only once. It appears that these messages have the same "issue" that PST files have. Meaning if you attach a PST file to Outlook, then close the PST file, it is still "locked" by Outlook until you actually close the program. SO, does anyone have any suggestions on how to work around this problem, short of requiring an entire team of users to exit out of Outlook and relaunch it every time they want to reopen a particular message? Oh, and though I doubt it makes any difference, we're on Exchange 2007 and most of the users are on Outlook 2007, but even those few with Outlook 2003 have the same problem. Thanks in advance. |
#3
|
|||
|
|||
The file may not exist, you may not have permission to open it...
"Roady [MVP]" t wrote in
message ... Can they reproduce the issue when using Outlook in Safe Mode? Start- Run; outlook.exe /safe If so, it is most likely caused by an add-in that is installed. Shouldn't that say "If not..."? -- Brian Tillman [MVP-Outlook] |
#4
|
|||
|
|||
The file may not exist, you may not have permission to open it
Roady, thank you for your help. You were spot on. We had an add-on that was
causing the problem. Fortunately, it isn't one they use very often. "Roady [MVP]" wrote: Can they reproduce the issue when using Outlook in Safe Mode? Start- Run; outlook.exe /safe If so, it is most likely caused by an add-in that is installed. To troubleshoot, disable them all and enable them one-by-one to find the culprit. See htpp://www.msoutlook.info/question/88 Also, do they have a virus scanner installed which integrates itself with Outlook? Uninstall this integration part of their virus scanner and try again; they'd still be sufficiently protected by your on-access scanner part of the virus scanner. For more details see; http://www.msoutlook.info/question/20 -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Gerry Schmidt" wrote in message ... We have a group of users who have decided to save e-mail messages that are client-specific on a network share. Not our preferred method for them doing things, but they have. If they go to the network share and double click on the message, it opens without issue. If they close the message and try to reopen it they get the following error: Can't open file: file path. The file may not exist, you may not have permission to open it, or it may be open in another program." This error happens on EVERY message. If they close Outlook and reopen it, they can then open the message again, but again, only once. It appears that these messages have the same "issue" that PST files have. Meaning if you attach a PST file to Outlook, then close the PST file, it is still "locked" by Outlook until you actually close the program. SO, does anyone have any suggestions on how to work around this problem, short of requiring an entire team of users to exit out of Outlook and relaunch it every time they want to reopen a particular message? Oh, and though I doubt it makes any difference, we're on Exchange 2007 and most of the users are on Outlook 2007, but even those few with Outlook 2003 have the same problem. Thanks in advance. |
#5
|
|||
|
|||
The file may not exist, you may not have permission to open it...
Oops, of course it should...
Must be because I more often type; "Does it work in Outlook Safe Mode" ;-) -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Brian Tillman [MVP-Outlook]" wrote in message ... "Roady [MVP]" t wrote in message ... Can they reproduce the issue when using Outlook in Safe Mode? Start- Run; outlook.exe /safe If so, it is most likely caused by an add-in that is installed. Shouldn't that say "If not..."? -- Brian Tillman [MVP-Outlook] |
Thread Tools | |
Display Modes | |
|
|