Office XP

I recently had to put a new hard drive in my computer. After installing
Window XP Home Edition I tried to reinstall my office XP but I get a
error message that says my system in not configured to run the program.
Can you advise me to what the problem might be. Than you in advance for
any information you may provide.

Ed

ISSUE:
======
I recently had to put a new hard drive in my computer. After installing
Window XP Home Edition I tried to reinstall my office XP but I get a
error message that says my system in not configured to run the program.
Can you advise me to what the problem might be. Than you in advance for
any information you may provide.

RESOLUTION:
=============
OFFXP: Office Stops During Setup: Troubleshooting Steps on Windows XP
View products that this article applies to.
This article was previously published under Q309191
IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that
you understand how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the registry, click the
following article number to view the article in the Microsoft Knowledge
Base:
256986 Description of the Microsoft Windows Registry

SUMMARY
This article describes how to troubleshoot when you are installing
Microsoft Office XP on a computer that is running Microsoft Windows XP
(Home or Professional), and Setup appears to stop responding (hang) without
apparent errors.
MORE INFORMATION
Make Sure That Setup Actually Stopped Responding
Setup may appear to stop, but in fact it is continuing slowly. Wait longer
(about 20 minutes) before you end Setup.

Open the Windows Task Manager by right-clicking an empty space on the
taskbar, and then clicking Task Manager. Click the Processes tab, and then
examine the CPU for the multiple Msiexec.exe entries. If any Msiexec.exe
process is using a relatively high CPU percentage, this indicates that
Setup is not stopped or hung.

Before you conclude that Setup is stopped, examine the CD-ROM drive light
and hard disk light for activity. Also, in the Windows Task Manager, verify
whether the Office Setup program appears as "Not Responding" in the Status
column on the Applications tab of the Windows Task Manager dialog box.
Verify That the CD-ROM Is Clean and Unscratched
If the problem occurs while you are installing from a CD-ROM, verify that
the CD-ROM you are using is clean. You can wipe the CD-ROM with a soft,
lint-free cloth. Also ensure that there are no large scratches on the
CD-ROM. If the CD-ROM is damaged and unreadable, error messages may appear
during installation.

For additional information, click the article number below to view the
article in the Microsoft Knowledge Base:
266700 OFFXP: Troubleshooting Installation from Compact Disc Media

Uninstall a Beta Version of Office XP
If a beta version of Office XP was installed earlier, the beta version must
be uninstalled before you install the final version of Office XP. Although
Office XP Setup prompts you to uninstall such a prerelease version, the
removal process may not be completed successfully. To uninstall a beta
version of Office XP, follow these steps:
In Control Panel, click Add or Remove Programs.
In the Add or Remove Programs dialog box, select the Office XP entry (for
example, select Microsoft Office XP Professional).
Click Remove.
Follow the directions provided in the dialog boxes.
After the beta version is uninstalled, run the Setup program for Office XP.
Verify the Permissions
Make sure that the correct permissions are set for your account. To
determine whether you have the correct permissions to install, run, and use
the Office program that you are having problems with, log on to the
computer as an administrator. When you log on to Windows as an
administrator, you have full read/write permission to all folders and files
on the computer, as well as to the registry. If the problem does not occur
after you log on as an administrator, verify the permissions of your user
account.

NOTE: The Local Administrator account is not the same as a user account
that has administrator permissions. The Local Administrator account is the
system account that is used to set up the operating system.
Test the User Profile
Sometimes, a user's specific information may be damaged, but other users on
the same computer may have no problem. To determine whether this is the
case, sign on as a new user or create a new user, and then test.

For additional information, click the article number below to view the
article in the Microsoft Knowledge Base:
296834 User Profile May Become Corrupted After You Perform a Clean Windows
2000 Installation

Use the Setup Log Files
When you install Office XP, Setup automatically creates log files in your
TEMP folder. The log files have names similar to the following:
Log file for Log file name
---------------------------------------------------------------------

Setup.exe Office XP edition Setup(####).txt

Windows Installer Office XP edition Setup(####)_Task(0001).txt


In the preceding table, edition is the edition of Office XP that you are
installing. For example, these files may be:
Office XP Professional Setup(0001).txt
Office XP Professional Setup(0001)_Task(0001).txt

The #### characters in the log file names are numbers beginning with 0001.
These numbers increment by 1 each time that you run Setup. Therefore, the
log file with the highest number is the most recent log file.

Verbose logging is enabled by default in Office XP; therefore, the Windows
Installer log files contain much information about events that occur during
installation. This file may be requested if you contact Microsoft Technical
Support for further troubleshooting.

For additional information about creating and reading Office Setup log
files, click the article number below to view the article in the Microsoft
Knowledge Base:
296603 OFFXP: How to Use an Office XP Setup Log File to Troubleshoot Setup
Problems

For additional information about customizing Office Setup log files, click
the article number below to view the article in the Microsoft Knowledge
Base:
296604 OFFXP: How to Customize Office Setup Logging Options

Close Unnecessary Memory-Resident Programs
Programs that run in the background in memory are called
terminate-and-stay-resident (TSR) programs. For example, these programs may
be virus protection software, utility programs, print manager programs, or
screen savers. To determine whether a terminate-and-stay-resident program
is running, follow these steps:
To display the Windows Task Manager, right-click an empty space on the
taskbar, and then click Task Manager.
On the Applications tab, close any unknown or unnecessary programs by
clicking the program to select it, and then clicking End Task.
Repeat step 2 until you close all unknown or unnecessary programs.
Some TSRs may be loaded into memory but may not appear on the Task list on
the Applications tab. These TSRs are loaded via the Windows registry.

WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using
Registry Editor incorrectly. Use Registry Editor at your own risk.


To see what programs are loaded via the registry, follow these steps:
Click Start and then click Run. In the Open box, type regedit and then
click OK. Select the following key in the registry:
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Run

This key lists all programs that are started when Windows is started.
Programs that are started automatically can cause problems with Office
Setup and should be disabled. In the Windows Task Manager, click End Task
for each of the programs that is listed in this registry key.
Select the following key in the registry:
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\RunOnce

Entries in this key are run once when the computer is restarted, and then
the system deletes them. These programs can cause problems in Office Setup
and should be disabled. In the Windows Task Manager, click End Task for
each of the programs that is listed in this registry key.
Select the following key in the registry:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\Run

This key lists all programs that start when Windows XP is loaded. The only
program that is required in this key is System Tray (Systray.exe). Other
programs that are loading can cause problems with Office Setup and should
be disabled. In the Windows Task Manager, click End Task for each of the
programs that is listed in this registry key.
Select the following key in the registry:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\RunOnce

Entries in this key are run once when the computer is restarted, and then
the system deletes them. These programs can cause problems in Office Setup
and should be disabled. In the Windows Task Manager, click End Task for
each of the programs that is listed in this registry key.
Check the TEMP Folder
An invalid TEMP environment variable can cause errors with the Office Setup
program. This section describes how to verify that your temporary folders
are correctly set up.

First, you must determine the location of your Windows TEMP folder and
verify the validity of your TEMP environment variables. To do this, follow
these steps:
Click Start and then click Control Panel.
If you are using Classic View, in Control Panel, double-click the System
icon. If you are using Category View, click Performance and Maintenance,
and then click the System icon. When the System Properties dialog box
appears, click Environment Variables on the Advanced tab.
In the Environment Variables dialog box, look under User variables for user
name for the columns Variable and Value. The TMP and TEMP environmental
settings appear under these columns.

Examples of valid settings are as follows:
TEMP = C:\WINDOWS\TEMP

-or-
TMP=C:\WINDOWS\TEMP

If a TEMP (or TMP) variable entry is not listed, follow these steps:
Click New. The New User Variable dialog box appears.
In the Variable Name box, type TEMP.
Press the TAB key to move to the Variable Value box, and then type
C:\WINDOWS\TEMP (or any other valid path and folder name).
Click Set or OK to add these values to the User variables for user name box.
Click OK to close the Environment Variables dialog box, click OK to close
the System Properties dialog box, and then close Control Panel.
Start Windows Explorer and look for a folder with the same name and
location as that listed in the User variables for user name box. If you
find that the folder indicated by the environment variable does not exist,
either open Windows Explorer and create a new TEMP folder in that location,
or repeat steps 1 through 3 to update the TEMP environment variable to a
valid location.

NOTE: This step is important, because an invalid TEMP setting can have
serious effects on Microsoft Windows and the Office Setup program.
Verify that the drive that contains the TEMP folder has sufficient free
disk space. Generally, the amount of available free space on this drive
should be at least 50 MB. Also verify that you have read/write permission
to this folder.
Verify that the TEMP folder is empty. If files exist, you can delete any
*.tmp files that are not currently in use. These files usually have a
modified date that is earlier than the current session of Windows. It is
recommended that you use the Disk Cleanup Utility to remove these unused
temporary files (see the "Disk Cleanup Utility" section later in this
article).

NOTE: You should quit all Windows programs before you delete any *.tmp
files, because programs that are running create and use temporary files.
NOTE: You should periodically remove any leftover temporary files on your
system.
Disk Cleanup Utility
In Windows, you can delete many unused or temporary files with the Disk
Cleanup Utility. Disk Cleanup searches your computer's hard disk and then
shows you temporary files, Internet cache files, and unnecessary program
files that you can safely delete. You can direct Disk Cleanup to delete
some or all of those files. To open the utility, click Start, point to All
Programs, point to Accessories, point to System Tools, and then click Disk
Cleanup.
Check the Hard Disk for Disk Errors and Fragmentation
Use the Disk Defragmenter program to check the hard disk volume for lost
clusters and other master file tables (MFT) errors. You can also test the
integrity of the hard disk's ability to read and write data and then repair
most errors. To run the Disk Defragmenter program, follow these steps:
Click Start, point to All Programs, point to Accessories, point to System
Tools, and then click Disk Defragmenter.
Click the drive that you want to check for errors, and then click Analyze.
When this process is completed, click Defragment.
Scan the Computer for Viruses
If a virus is present on your computer and it has damaged any files,
problems can occur when you run Setup. Scan the hard disk and floppy disks
with virus detection software that is updated with a very recent virus
signature file. If the antivirus software detects a virus on your computer,
clean or remove the virus before you attempt to run Office Setup again.

NOTE: Do not run antivirus terminate-and-stay-resident (TSR) programs while
you run the Office Setup program. Instead, run these utilities before you
run Office Setup, and then disable or turn off the utilities until Setup is
completed.
Clean Start Windows XP
To disable common startup programs, drivers, and system settings that may
conflict with the Office Setup program, you can clean start (clean boot)
Windows.

For additional information about clean starting Windows XP by using the
System ConfigurationUtility, click the article number below to view the
article in the Microsoft Knowledge Base:
310353 Windows XP: How to Perform a Clean Boot in Windows XP

Run Setup from a Flat File
If enough space is available on the hard disk, make a copy of the contents
of the Office XP CD-ROM by following these steps:
Create a new folder at the root of a hard disk volume, and then name it
"Flatfile"; for example, C:\Flatfile.
Copy the entire contents of Office CD-ROM 1 into the Flatfile folder. In
Windows Explorer, click the CD-ROM icon or DVD-ROM icon, and then click
Select All on the Edit menu. To paste all the files into the new folder,
drag the items that you selected on the right side of the Explorer window
into the Flatfile folder on the left.
If there are errors during the copy process, this can indicate problems
with the CD-ROM (media), a dirty CD-ROM drive, or a problem with your hard
disk drive.

For additional information about hard disk requirements, click the article
number below to view the article in the Microsoft Knowledge Base:
285342 OFFXP: System Requirements for Office XP

You can use this flat file to install Office while in Windows Safe mode
(see the "Start Windows in Safe Mode" section later in this article). If
installing from a flat file fails, it is still possible there is a problem
with the CD-ROM, because a damaged file can be copied without generating an
error message. Installing from this flat file while in Safe mode is
necessary in order to determine whether startup items or services are
conflicting with the Setup program.
Start Windows in Safe Mode
WARNING: Starting your computer in Safe mode disables the Windows File
Protection (WFP) feature for the session in which you use Safe mode. After
you install Office in Safe mode, you should restart Windows to ensure that
you are in "normal mode" as you continue operating your computer.

Windows has a built-in troubleshooting mode called Safe mode. Safe mode
bypasses startup files and uses only basic system drivers, including basic
networking and system services. When you start Windows in Safe mode,
Windows uses only the mouse, keyboard, and standard video graphics adapter
(VGA) device drivers and those system services that are necessary to start.
This makes Safe mode useful for isolating and resolving error conditions
that are caused by startup programs, services, and Windows-based drivers.
Windows also has troubleshooting features that may help you identify the
problem.

To start Windows in Safe mode and make the additional troubleshooting
features available, follow these steps for your system configuration:
While restarting your computer, press F8 to enter Troubleshooting mode.

Multiple boot:

If your Windows XP-based computer is set up for multiple boot, the boot-up
process stops at a menu titled Please Select the Operating System to start.
At this point, press F8.

Non-multiple boot:

If your Windows XP-based computer is not set up for multiple boot, press F8
when the Starting Windows progress bar appears at the bottom of the screen.

NOTE: Be prompt; you may have only a few seconds to press F8.
Safe mode is selected by default. Press ENTER, and then you see the words
"Safe Mode" appear in the four corners of your screen.
After Windows XP finishes starting in Safe mode, run the Office Setup
program.
For additional information about running Windows XP in Safe mode, click the
article number below to view the article in the Microsoft Knowledge Base:
202485 Description of Safe Boot Mode in Windows

Check for Software Updates
Outdated and incompatible software also can cause Setup problems. Check
with the manufacturer of your computer for various software updates, such
as BIOS updates, OEM Windows updates, and hardware driver updates (CD-ROM,
video, and printer drivers).
Reinstall Windows in a New Folder
Use this step after you try all other troubleshooting methods listed
earlier in this article. For testing purposes, you can install Windows into
a different folder from your original Windows installation and then install
Office to that environment. This is called making a "parallel" copy,
because your original installation of Windows is not entirely removed.
Instead, Windows is installed alongside your original copy.

If installing Office this way is successful and you decide to keep the new
installation of Windows, you must reinstall all Windows-based programs
under the new Windows installation.

For additional information about installing a parallel copy of Windows,
click the article number below to view the article in the Microsoft
Knowledge Base:
266465 How to Perform a Parallel Installation of Windows 2000

Check Hardware
If you try all other troubleshooting steps and you still receive error
messages, one or more devices in your computer hardware may be incompatible
with Windows or may be damaged. To identify a problem with your computer
hardware, contact your computer vendor.

LINKS:
======
http://support.microsoft.com/default...b;en-us;309191

This posting is provided "AS IS" with no warranties, and confers no rights.