Send to Word Woes

Am using the File Send to Word function for a slide presentation. I "Select
All" and then use the function, and get the egg-timer cursor for about 2
seconds then it goes away and nothing happens.

If I try it again, then I don't even get the egg-timer cursor. I have tried
it with Word open and not open.

The presentation is 25 just text slides with standard background (no
graphics, video, music).

From perusing other posts, I have tried:
- running Detect and Repair;
- just a couple of the slides; and
- creating a new presentation with 8 text slides (not even with background)
and I get the same result.

Using XP with Word and Powerpoint 2000. Would really appreciate any help.

tia!
karen

Thanks for the info on what you've tried already. Since your small 8-slide
file didn't work, something's wrong with the Send to itself, and not with
your PPT slides. That's a really good starting place for us. (Actually, your
whole post was a great description of what you're trying and what's
happening. Thank you so much for that!)

Next I'd suspect resources. Send to Word sucks up a LOT of resources, so I'd
try doing the send right after you reboot. I'd also go to Start|Run and type
msconfig and turn off most of the startup junk, especially the antivirus
program. (Just turn it off long enough to get the Send to Word done -- if it
makes a difference, that is.) Sometimes the sends go better without all the
background stuff sucking up resources, too.

Also, what view are you in when you Send? I'd go to normal editing view, not
slide sorter, and I'd forego the "select all." PPT will send all the slides
regardless, so there's no need to do that -- and who knows, maybe that's
what's giving it fits!

I'd also try selecting Paste Link instead of Paste in the Send to dialog
box. If you get to the Word file point, you can then select all and
Edit|Links|Break Links. Anyway, I usually have better luck using Paste Link
than regular Paste when sending to Word, so it's worth a shot.

Worse comes to worst, there are a couple of other handout options -- maybe
try Bill Dilworth's Slide Into Word
http://billdilworth.mvps.org/SlideIntoWord.htm or Shyam Pillai's Handout
Wizard http://skp.mvps.org/how/

I'm also wondering if reregistering Word might work. Or opening it without
any add-ins or macros. Maybe we can try disabling PPT add-ins also. But
let's save those for 2nd phase troubleshooting -- if the other things I
suggested here don't work.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"klam" wrote in message
...
Am using the File Send to Word function for a slide presentation. I
"Select
All" and then use the function, and get the egg-timer cursor for about 2
seconds then it goes away and nothing happens.

If I try it again, then I don't even get the egg-timer cursor. I have
tried
it with Word open and not open.

The presentation is 25 just text slides with standard background (no
graphics, video, music).

From perusing other posts, I have tried:
- running Detect and Repair;
- just a couple of the slides; and
- creating a new presentation with 8 text slides (not even with
background)
and I get the same result.

Using XP with Word and Powerpoint 2000. Would really appreciate any help.

tia!
karen

Hi Echo,

Thx a mint for your reply!

Unfortunately no luck...
- I turned off background junk by selecting Diagnostic Startup;
- tried it immediately after re-boot;
- did not select any slides
- did it from Normal Editing View
- tried it with Word open and not open
- tried it with the original PPT file and the 8 slide tester

Had the same result of a couple of seconds of egg time cursor only. I do
not even get to "Paste Link instead of Paste in the Send to dialog box." I
just the egg timer cursor then it just sits there like it is finished (i.e.,
I can select things, etc.), no dialog boxes open.

Thx for the links to the handout options; they aren't right for me right now
but at least I know for the future if I get stuck.

What next?

tia,
karen

"Echo S" wrote:

Thanks for the info on what you've tried already. Since your small 8-slide
file didn't work, something's wrong with the Send to itself, and not with
your PPT slides. That's a really good starting place for us. (Actually, your
whole post was a great description of what you're trying and what's
happening. Thank you so much for that!)

Next I'd suspect resources. Send to Word sucks up a LOT of resources, so I'd
try doing the send right after you reboot. I'd also go to Start|Run and type
msconfig and turn off most of the startup junk, especially the antivirus
program. (Just turn it off long enough to get the Send to Word done -- if it
makes a difference, that is.) Sometimes the sends go better without all the
background stuff sucking up resources, too.

Also, what view are you in when you Send? I'd go to normal editing view, not
slide sorter, and I'd forego the "select all." PPT will send all the slides
regardless, so there's no need to do that -- and who knows, maybe that's
what's giving it fits!

I'd also try selecting Paste Link instead of Paste in the Send to dialog
box. If you get to the Word file point, you can then select all and
Edit|Links|Break Links. Anyway, I usually have better luck using Paste Link
than regular Paste when sending to Word, so it's worth a shot.

Worse comes to worst, there are a couple of other handout options -- maybe
try Bill Dilworth's Slide Into Word
http://billdilworth.mvps.org/SlideIntoWord.htm or Shyam Pillai's Handout
Wizard http://skp.mvps.org/how/

I'm also wondering if reregistering Word might work. Or opening it without
any add-ins or macros. Maybe we can try disabling PPT add-ins also. But
let's save those for 2nd phase troubleshooting -- if the other things I
suggested here don't work.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"klam" wrote in message
...
Am using the File Send to Word function for a slide presentation. I
"Select
All" and then use the function, and get the egg-timer cursor for about 2
seconds then it goes away and nothing happens.

If I try it again, then I don't even get the egg-timer cursor. I have
tried
it with Word open and not open.

The presentation is 25 just text slides with standard background (no
graphics, video, music).

From perusing other posts, I have tried:
- running Detect and Repair;
- just a couple of the slides; and
- creating a new presentation with 8 text slides (not even with
background)
and I get the same result.

Using XP with Word and Powerpoint 2000. Would really appreciate any help.

tia!
karen

Ah, man, not even a dialog box? Nuts.

I wonder if it's a permissions thing. You're at work, right? I mean, most
(normal, LOL!) people don't use Send to Word at home -- it's really more a
corporate user thing. Anyway, we've seen reports of people trying to use
Inser|Slides from File and not getting a dialog box. Here's what fixed it:

Click Start, Run, Regedt32, OK
Allow full control to users of the following keys:


HKLM\Software\Microsoft\Office\8.0
HKCU\Software\Microsoft\Office\8.0
Security - Permissions - check "Allow inheritable permissions" - Allow full
control to all users.


Of course, do this for the keys for whatever version of Office you're
working with (you said 2000, I believe) -- Office 2003 is 11.0, Office 2002
is 10.0, Office 2000 is 9.0, and Office 97 is 8.0.

I don't know if this will fix your problem, Karen, but I don't think it will
hurt to try. Holler back if it doesn't make the dialog box start up.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"klam" wrote in message
...
Hi Echo,

Thx a mint for your reply!

Unfortunately no luck...
- I turned off background junk by selecting Diagnostic Startup;
- tried it immediately after re-boot;
- did not select any slides
- did it from Normal Editing View
- tried it with Word open and not open
- tried it with the original PPT file and the 8 slide tester

Had the same result of a couple of seconds of egg time cursor only. I do
not even get to "Paste Link instead of Paste in the Send to dialog box."
I
just the egg timer cursor then it just sits there like it is finished
(i.e.,
I can select things, etc.), no dialog boxes open.

Thx for the links to the handout options; they aren't right for me right
now
but at least I know for the future if I get stuck.

What next?

tia,
karen

"Echo S" wrote:

Thanks for the info on what you've tried already. Since your small
8-slide
file didn't work, something's wrong with the Send to itself, and not
with
your PPT slides. That's a really good starting place for us. (Actually,
your
whole post was a great description of what you're trying and what's
happening. Thank you so much for that!)

Next I'd suspect resources. Send to Word sucks up a LOT of resources, so
I'd
try doing the send right after you reboot. I'd also go to Start|Run and
type
msconfig and turn off most of the startup junk, especially the antivirus
program. (Just turn it off long enough to get the Send to Word done --
if it
makes a difference, that is.) Sometimes the sends go better without all
the
background stuff sucking up resources, too.

Also, what view are you in when you Send? I'd go to normal editing view,
not
slide sorter, and I'd forego the "select all." PPT will send all the
slides
regardless, so there's no need to do that -- and who knows, maybe that's
what's giving it fits!

I'd also try selecting Paste Link instead of Paste in the Send to dialog
box. If you get to the Word file point, you can then select all and
Edit|Links|Break Links. Anyway, I usually have better luck using Paste
Link
than regular Paste when sending to Word, so it's worth a shot.

Worse comes to worst, there are a couple of other handout options --
maybe
try Bill Dilworth's Slide Into Word
http://billdilworth.mvps.org/SlideIntoWord.htm or Shyam Pillai's Handout
Wizard http://skp.mvps.org/how/

I'm also wondering if reregistering Word might work. Or opening it
without
any add-ins or macros. Maybe we can try disabling PPT add-ins also. But
let's save those for 2nd phase troubleshooting -- if the other things I
suggested here don't work.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"klam" wrote in message
...
Am using the File Send to Word function for a slide presentation. I
"Select
All" and then use the function, and get the egg-timer cursor for about
2
seconds then it goes away and nothing happens.

If I try it again, then I don't even get the egg-timer cursor. I have
tried
it with Word open and not open.

The presentation is 25 just text slides with standard background (no
graphics, video, music).

From perusing other posts, I have tried:
- running Detect and Repair;
- just a couple of the slides; and
- creating a new presentation with 8 text slides (not even with
background)
and I get the same result.

Using XP with Word and Powerpoint 2000. Would really appreciate any
help.

tia!
karen

Wow, doing that was entering a whole new dimension I never knew existed!

But, alas no luck. I changed to the top folder (9.0) to allow Full Control.
The only one that wouldn't stick was for "Creator Owner" - I would change it
but when I checked again it was off. Don't know ANYTHING about this area so
I'm not sure if that one is unchange-able.

And yes I'm using it at work (but I am not normal . On a stand alone
system.

thx again Echo...any more suggestions? If I could just see that dialog box...

karen

"Echo S" wrote:

Ah, man, not even a dialog box? Nuts.

I wonder if it's a permissions thing. You're at work, right? I mean, most
(normal, LOL!) people don't use Send to Word at home -- it's really more a
corporate user thing. Anyway, we've seen reports of people trying to use
Inser|Slides from File and not getting a dialog box. Here's what fixed it:

Click Start, Run, Regedt32, OK
Allow full control to users of the following keys:


HKLM\Software\Microsoft\Office\8.0
HKCU\Software\Microsoft\Office\8.0
Security - Permissions - check "Allow inheritable permissions" - Allow full
control to all users.


Of course, do this for the keys for whatever version of Office you're
working with (you said 2000, I believe) -- Office 2003 is 11.0, Office 2002
is 10.0, Office 2000 is 9.0, and Office 97 is 8.0.

I don't know if this will fix your problem, Karen, but I don't think it will
hurt to try. Holler back if it doesn't make the dialog box start up.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"klam" wrote in message
...
Hi Echo,

Thx a mint for your reply!

Unfortunately no luck...
- I turned off background junk by selecting Diagnostic Startup;
- tried it immediately after re-boot;
- did not select any slides
- did it from Normal Editing View
- tried it with Word open and not open
- tried it with the original PPT file and the 8 slide tester

Had the same result of a couple of seconds of egg time cursor only. I do
not even get to "Paste Link instead of Paste in the Send to dialog box."
I
just the egg timer cursor then it just sits there like it is finished
(i.e.,
I can select things, etc.), no dialog boxes open.

Thx for the links to the handout options; they aren't right for me right
now
but at least I know for the future if I get stuck.

What next?

tia,
karen

"Echo S" wrote:

Thanks for the info on what you've tried already. Since your small
8-slide
file didn't work, something's wrong with the Send to itself, and not
with
your PPT slides. That's a really good starting place for us. (Actually,
your
whole post was a great description of what you're trying and what's
happening. Thank you so much for that!)

Next I'd suspect resources. Send to Word sucks up a LOT of resources, so
I'd
try doing the send right after you reboot. I'd also go to Start|Run and
type
msconfig and turn off most of the startup junk, especially the antivirus
program. (Just turn it off long enough to get the Send to Word done --
if it
makes a difference, that is.) Sometimes the sends go better without all
the
background stuff sucking up resources, too.

Also, what view are you in when you Send? I'd go to normal editing view,
not
slide sorter, and I'd forego the "select all." PPT will send all the
slides
regardless, so there's no need to do that -- and who knows, maybe that's
what's giving it fits!

I'd also try selecting Paste Link instead of Paste in the Send to dialog
box. If you get to the Word file point, you can then select all and
Edit|Links|Break Links. Anyway, I usually have better luck using Paste
Link
than regular Paste when sending to Word, so it's worth a shot.

Worse comes to worst, there are a couple of other handout options --
maybe
try Bill Dilworth's Slide Into Word
http://billdilworth.mvps.org/SlideIntoWord.htm or Shyam Pillai's Handout
Wizard http://skp.mvps.org/how/

I'm also wondering if reregistering Word might work. Or opening it
without
any add-ins or macros. Maybe we can try disabling PPT add-ins also. But
let's save those for 2nd phase troubleshooting -- if the other things I
suggested here don't work.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"klam" wrote in message
...
Am using the File Send to Word function for a slide presentation. I
"Select
All" and then use the function, and get the egg-timer cursor for about
2
seconds then it goes away and nothing happens.

If I try it again, then I don't even get the egg-timer cursor. I have
tried
it with Word open and not open.

The presentation is 25 just text slides with standard background (no
graphics, video, music).

From perusing other posts, I have tried:
- running Detect and Repair;
- just a couple of the slides; and
- creating a new presentation with 8 text slides (not even with
background)
and I get the same result.

Using XP with Word and Powerpoint 2000. Would really appreciate any
help.

tia!
karen

Congratulations for wending your way through the nebulous world of registry
hacks. g But now I'm out of suggestions. Crud.

I think it's time to call Microsoft product support.

Oh, wait. One last idea before you call MS. Do you (or did you) have Norton
antivirus products installed?

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"klam" wrote in message
...
Wow, doing that was entering a whole new dimension I never knew existed!

But, alas no luck. I changed to the top folder (9.0) to allow Full
Control.
The only one that wouldn't stick was for "Creator Owner" - I would change
it
but when I checked again it was off. Don't know ANYTHING about this area
so
I'm not sure if that one is unchange-able.

And yes I'm using it at work (but I am not normal . On a stand alone
system.

thx again Echo...any more suggestions? If I could just see that dialog
box...

karen

"Echo S" wrote:

Ah, man, not even a dialog box? Nuts.

I wonder if it's a permissions thing. You're at work, right? I mean,
most
(normal, LOL!) people don't use Send to Word at home -- it's really more
a
corporate user thing. Anyway, we've seen reports of people trying to use
Inser|Slides from File and not getting a dialog box. Here's what fixed
it:

Click Start, Run, Regedt32, OK
Allow full control to users of the following keys:


HKLM\Software\Microsoft\Office\8.0
HKCU\Software\Microsoft\Office\8.0
Security - Permissions - check "Allow inheritable permissions" - Allow
full
control to all users.


Of course, do this for the keys for whatever version of Office you're
working with (you said 2000, I believe) -- Office 2003 is 11.0, Office
2002
is 10.0, Office 2000 is 9.0, and Office 97 is 8.0.

I don't know if this will fix your problem, Karen, but I don't think it
will
hurt to try. Holler back if it doesn't make the dialog box start up.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"klam" wrote in message
...
Hi Echo,

Thx a mint for your reply!

Unfortunately no luck...
- I turned off background junk by selecting Diagnostic Startup;
- tried it immediately after re-boot;
- did not select any slides
- did it from Normal Editing View
- tried it with Word open and not open
- tried it with the original PPT file and the 8 slide tester

Had the same result of a couple of seconds of egg time cursor only. I
do
not even get to "Paste Link instead of Paste in the Send to dialog
box."
I
just the egg timer cursor then it just sits there like it is finished
(i.e.,
I can select things, etc.), no dialog boxes open.

Thx for the links to the handout options; they aren't right for me
right
now
but at least I know for the future if I get stuck.

What next?

tia,
karen

"Echo S" wrote:

Thanks for the info on what you've tried already. Since your small
8-slide
file didn't work, something's wrong with the Send to itself, and not
with
your PPT slides. That's a really good starting place for us.
(Actually,
your
whole post was a great description of what you're trying and what's
happening. Thank you so much for that!)

Next I'd suspect resources. Send to Word sucks up a LOT of
resources, so
I'd
try doing the send right after you reboot. I'd also go to Start|Run
and
type
msconfig and turn off most of the startup junk, especially the
antivirus
program. (Just turn it off long enough to get the Send to Word
done --
if it
makes a difference, that is.) Sometimes the sends go better without
all
the
background stuff sucking up resources, too.

Also, what view are you in when you Send? I'd go to normal editing
view,
not
slide sorter, and I'd forego the "select all." PPT will send all the
slides
regardless, so there's no need to do that -- and who knows, maybe
that's
what's giving it fits!

I'd also try selecting Paste Link instead of Paste in the Send to
dialog
box. If you get to the Word file point, you can then select all and
Edit|Links|Break Links. Anyway, I usually have better luck using
Paste
Link
than regular Paste when sending to Word, so it's worth a shot.

Worse comes to worst, there are a couple of other handout options --
maybe
try Bill Dilworth's Slide Into Word
http://billdilworth.mvps.org/SlideIntoWord.htm or Shyam Pillai's
Handout
Wizard http://skp.mvps.org/how/

I'm also wondering if reregistering Word might work. Or opening it
without
any add-ins or macros. Maybe we can try disabling PPT add-ins also.
But
let's save those for 2nd phase troubleshooting -- if the other
things I
suggested here don't work.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"klam" wrote in message
...
Am using the File Send to Word function for a slide presentation.
I
"Select
All" and then use the function, and get the egg-timer cursor for
about
2
seconds then it goes away and nothing happens.

If I try it again, then I don't even get the egg-timer cursor. I
have
tried
it with Word open and not open.

The presentation is 25 just text slides with standard background
(no
graphics, video, music).

From perusing other posts, I have tried:
- running Detect and Repair;
- just a couple of the slides; and
- creating a new presentation with 8 text slides (not even with
background)
and I get the same result.

Using XP with Word and Powerpoint 2000. Would really appreciate
any
help.

tia!
karen

Hi Echos

Yes, I have Norton Antivirus 2004 installed and do a full system scan
everyday.

and the link is...

cheers,
karen

"Echo S" wrote:

Congratulations for wending your way through the nebulous world of registry
hacks. g But now I'm out of suggestions. Crud.

I think it's time to call Microsoft product support.

Oh, wait. One last idea before you call MS. Do you (or did you) have Norton
antivirus products installed?

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"klam" wrote in message
...
Wow, doing that was entering a whole new dimension I never knew existed!

But, alas no luck. I changed to the top folder (9.0) to allow Full
Control.
The only one that wouldn't stick was for "Creator Owner" - I would change
it
but when I checked again it was off. Don't know ANYTHING about this area
so
I'm not sure if that one is unchange-able.

And yes I'm using it at work (but I am not normal . On a stand alone
system.

thx again Echo...any more suggestions? If I could just see that dialog
box...

karen

"Echo S" wrote:

Ah, man, not even a dialog box? Nuts.

I wonder if it's a permissions thing. You're at work, right? I mean,
most
(normal, LOL!) people don't use Send to Word at home -- it's really more
a
corporate user thing. Anyway, we've seen reports of people trying to use
Inser|Slides from File and not getting a dialog box. Here's what fixed
it:

Click Start, Run, Regedt32, OK
Allow full control to users of the following keys:


HKLM\Software\Microsoft\Office\8.0
HKCU\Software\Microsoft\Office\8.0
Security - Permissions - check "Allow inheritable permissions" - Allow
full
control to all users.


Of course, do this for the keys for whatever version of Office you're
working with (you said 2000, I believe) -- Office 2003 is 11.0, Office
2002
is 10.0, Office 2000 is 9.0, and Office 97 is 8.0.

I don't know if this will fix your problem, Karen, but I don't think it
will
hurt to try. Holler back if it doesn't make the dialog box start up.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"klam" wrote in message
...
Hi Echo,

Thx a mint for your reply!

Unfortunately no luck...
- I turned off background junk by selecting Diagnostic Startup;
- tried it immediately after re-boot;
- did not select any slides
- did it from Normal Editing View
- tried it with Word open and not open
- tried it with the original PPT file and the 8 slide tester

Had the same result of a couple of seconds of egg time cursor only. I
do
not even get to "Paste Link instead of Paste in the Send to dialog
box."
I
just the egg timer cursor then it just sits there like it is finished
(i.e.,
I can select things, etc.), no dialog boxes open.

Thx for the links to the handout options; they aren't right for me
right
now
but at least I know for the future if I get stuck.

What next?

tia,
karen

"Echo S" wrote:

Thanks for the info on what you've tried already. Since your small
8-slide
file didn't work, something's wrong with the Send to itself, and not
with
your PPT slides. That's a really good starting place for us.
(Actually,
your
whole post was a great description of what you're trying and what's
happening. Thank you so much for that!)

Next I'd suspect resources. Send to Word sucks up a LOT of
resources, so
I'd
try doing the send right after you reboot. I'd also go to Start|Run
and
type
msconfig and turn off most of the startup junk, especially the
antivirus
program. (Just turn it off long enough to get the Send to Word
done --
if it
makes a difference, that is.) Sometimes the sends go better without
all
the
background stuff sucking up resources, too.

Also, what view are you in when you Send? I'd go to normal editing
view,
not
slide sorter, and I'd forego the "select all." PPT will send all the
slides
regardless, so there's no need to do that -- and who knows, maybe
that's
what's giving it fits!

I'd also try selecting Paste Link instead of Paste in the Send to
dialog
box. If you get to the Word file point, you can then select all and
Edit|Links|Break Links. Anyway, I usually have better luck using
Paste
Link
than regular Paste when sending to Word, so it's worth a shot.

Worse comes to worst, there are a couple of other handout options --
maybe
try Bill Dilworth's Slide Into Word
http://billdilworth.mvps.org/SlideIntoWord.htm or Shyam Pillai's
Handout
Wizard http://skp.mvps.org/how/

I'm also wondering if reregistering Word might work. Or opening it
without
any add-ins or macros. Maybe we can try disabling PPT add-ins also.
But
let's save those for 2nd phase troubleshooting -- if the other
things I
suggested here don't work.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"klam" wrote in message
...
Am using the File Send to Word function for a slide presentation.
I
"Select
All" and then use the function, and get the egg-timer cursor for
about
2
seconds then it goes away and nothing happens.

If I try it again, then I don't even get the egg-timer cursor. I
have
tried
it with Word open and not open.

The presentation is 25 just text slides with standard background
(no
graphics, video, music).

From perusing other posts, I have tried:
- running Detect and Repair;
- just a couple of the slides; and
- creating a new presentation with 8 text slides (not even with
background)
and I get the same result.

Using XP with Word and Powerpoint 2000. Would really appreciate
any
help.

tia!
karen

"klam" wrote in message
...
Hi Echos

Yes, I have Norton Antivirus 2004 installed and do a full system scan
everyday.

and the link is...

Norton has an Office plug-in that can wreak havok with opening various
Office files. Disabling the software itself isn't what you want to do -- you
need to disable the actual Office plug-in, and sometimes you actually have
to disable the associated DLL, also.

So head here

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm

and have a read. (You can skip the links there to the external information
for now if you want.)

Disable the plug-in ("In NAV go to Options. In the Miscellaneous section
turn off 'Enable Office Plug-in.'"). Try Send to Word again. If that doesn't
work, then disable the DLL. (Click Start, click Run and type this: regsvr32
/u "\officeav.dll" Then click OK) Try Send to Word again.

If it works, we're in business! If it doesn't, then it really is time to
call Microsoft.

Cheers,
Echo

Hi again EchoS,

Thx a mint for the link and info I tried the first part (NAV disable 'Enable
Office Plug-in") but no luck.

I tried to do the second part but when I clicked OK I rec'd the error msg:
"LoadLibrary("OFFICEAV.DLL") failed - The specified module could not be found"

I did a Windows Explorer search and it shows there are 2 of these files on
my system (in capital letters). I'm not familiar with "registry" at all.

What should I do so the "regsvr32..." command will find the file?

Thx a mint for your many thorough and kind replies!!

cheers,
klam

"Echo S" wrote:

"klam" wrote in message
...
Hi Echos

Yes, I have Norton Antivirus 2004 installed and do a full system scan
everyday.

and the link is...

Norton has an Office plug-in that can wreak havok with opening various
Office files. Disabling the software itself isn't what you want to do -- you
need to disable the actual Office plug-in, and sometimes you actually have
to disable the associated DLL, also.

So head here

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm

and have a read. (You can skip the links there to the external information
for now if you want.)

Disable the plug-in ("In NAV go to Options. In the Miscellaneous section
turn off 'Enable Office Plug-in.'"). Try Send to Word again. If that doesn't
work, then disable the DLL. (Click Start, click Run and type this: regsvr32
/u "\officeav.dll" Then click OK) Try Send to Word again.

If it works, we're in business! If it doesn't, then it really is time to
call Microsoft.

Cheers,
Echo

Ah, we ran into this the other day. You might go into Norton and enable the
Office plug-in before you do this. That seemed to allow the other person
with this problem to disable the DLL with the regsvr32 command. It used to
be that you often had to disable the DLL via regsvr32 command, but Symantec
may have changed (fixed) that in the more recent Norton AV versions, and now
disabling through NAV really does disable it.


Anyway, you should be able to put the whole path to the file in the regsvr32
thing. I'd do it for both copies of the DLL on your system.

So, it would be something like this

regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton
AntiVirus\officeav.dll"

Crossing my fingers!

--
Echo [MS PPT MVP]
http://www.echosvoice.com

"klam" wrote in message
...
Hi again EchoS,

Thx a mint for the link and info I tried the first part (NAV disable
'Enable
Office Plug-in") but no luck.

I tried to do the second part but when I clicked OK I rec'd the error msg:
"LoadLibrary("OFFICEAV.DLL") failed - The specified module could not be
found"

I did a Windows Explorer search and it shows there are 2 of these files on
my system (in capital letters). I'm not familiar with "registry" at all.

What should I do so the "regsvr32..." command will find the file?

Thx a mint for your many thorough and kind replies!!

cheers,
klam

"Echo S" wrote:

"klam" wrote in message
...
Hi Echos

Yes, I have Norton Antivirus 2004 installed and do a full system scan
everyday.

and the link is...

Norton has an Office plug-in that can wreak havok with opening various
Office files. Disabling the software itself isn't what you want to do --
you
need to disable the actual Office plug-in, and sometimes you actually
have
to disable the associated DLL, also.

So head here

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm

and have a read. (You can skip the links there to the external
information
for now if you want.)

Disable the plug-in ("In NAV go to Options. In the Miscellaneous section
turn off 'Enable Office Plug-in.'"). Try Send to Word again. If that
doesn't
work, then disable the DLL. (Click Start, click Run and type this:
regsvr32
/u "\officeav.dll" Then click OK) Try Send to Word again.

If it works, we're in business! If it doesn't, then it really is time to
call Microsoft.

Cheers,
Echo