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Office 2000 Fails to install on WIN 98 SYSTEM
Hi,
This is documented in 2 Microsoft KB articles. I am not too sure which one fits your problem the best. The KB articles are 238319 and 230895. http://support.microsoft.com/default...b;en-us;238319 1.) SYMPTOMS When you start Office Setup, you may receive the following error message just after the first Office 2000 Setup dialog box appears: Installation ended prematurely because of an error. When you click OK, Setup ends. CAUSE You may receive the error message if the IE5 folder has been renamed or deleted. NOTE: The IE5 folder typically resides at the root of an Office administrative installation. RESOLUTION To resolve this problem, rename the IE5 folder back to IE5. If you deleted the IE5 folder, follow these steps: Create a new administrative installation of Office in a folder that is different from your original administrative installation. Copy the IE5 folder from this new administrative installation into your original administrative installation. Delete the folder that contains the new administrative installation. On a network client, re-run Setup from the administrative installation. MORE INFORMATION In this situation, if you open the Windows Installer log file (for example, Office 2000 Premium Setup(0002)_MsiExec.txt) in a text editor and then search for FatalError, you find the following text: Action start 9:26:59: CARunCostIE5. Action ended 9:26:59: CARunCostIE5. Return value 3. Action start 9:26:59: FatalError. Action 9:26:59: FatalError. Dialog created Action ended 9:28:41: FatalError. Return value 2. Action ended 9:28:41: INSTALL. Return value 3. 2.) SYMPTOMS When you run Office Setup, you may receive the following error message immediately after you click Install Now or Upgrade Now: Installation ended prematurely because of an error. When you click OK, Setup ends. CAUSE This error may appear if all the following are true: You are using Microsoft Windows NT 4.0. -and- You are running Office Setup from a CD-ROM drive. -and- You are using one of the security templates available with the Microsoft Security Configuration Manager. -and- You have the Restrict CD-ROM access to locally logged on user only security option turned on. This is because the Windows Installer runs as Local System when it is read off the CD-ROM drive. The problem is that Local System is denied access to the CD-ROM drive when this security policy is set. NOTE: This error message also may appear if you do not have the Restrict CD-ROM access to locally logged on user only security option turned on but the AllocateCDRoms value under the following registry key is set to 1: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon WORKAROUND To work around this problem, do either of the following: Method 1: Run Setup from a Network Server If you are in a networked environment and you have access to an administrative installation of Office 2000, run Setup from this location instead of your CD-ROM drive. The security settings mentioned in the "Cause" section of this article do not affect running Setup from a network server. Method 2: Turn Off the "Restrict CD-ROM Access to Locally Logged on User Only" Security Option If you turn off the Restrict CD-ROM access to locally logged on user only security option, you can run Setup from your CD-ROM drive. Please see the documentation on the Microsoft Security Configuration Manager for more information about modifying this setting. NOTE: You may have to restart after you turn off the Restrict CD-ROM access to locally logged on user only security option before you can run Setup from your CD-ROM drive. For more information about the Microsoft Security Configuration Manager, visit the following Microsoft Web site: http://www.microsoft.com/ntserver/se...ch/securconfig. asp For additional information about the AllocateCDRoms registry setting, click the article number below to view the article in the Microsoft Knowledge Base: 172520 Access Denied Error When Trying to Access a Shared CD-ROM 221524 FIX: Cannot Install Applications from Media When 'AllocateCDRom or AllocateFloppies' Reg Values Are Set MORE INFORMATION One way to verify whether you are experiencing this problem is to create a verbose log file and search for the following text: MSI (s) (AF:C0): Note: 1: 2318 2: H:\data1.msi MSI (s) (AF:C0): MainEngineThread is returning 1603 MSI (c) (BB:93): Back from server. Return value: 1603 Action ended 19:53:03: ExecuteAction. Return value 3. MSI (c) (BB:93): Doing action: FatalError Action start 19:53:03: FatalError. To create a verbose log file, do the following: Click Start, and then click Run. In the Open box, type the following and then click OK: CD-ROM drive\setup.exe /L*v c:\Officelog.txt The verbose log file Officelog.txt is created on the root of your drive C. Please let has this helped you... Thank you, Raghu... This posting is provided "AS IS" with no warranties, and confers no rights. |
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