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#21
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Powerpoint 2007 crashes when closing
We are experiencing the same problem with the mso.dll and the ppcore.dll. We
are already using Windows Certified drivers from HP. We also tried 2 different versions actually, both certified. Yet we are still having this problem on exit of PowerPoint and Word. Any new information? "Echo S" wrote: I can't really help you resolve the issue with the HP printer specifically, but if you install a Windows-certified printer driver (one that ships with Windows) and set it as the default printer, I bet that will take care of the immediate issue of PPT 2007 crashing when closing. Here are instrux for installing a Windows-certified printer driver and setting it as default: How to install a local printer driver http://www.pptfaq.com/FAQ00605.htm I'd choose a generic driver like the one used in that FAQ. -- Echo [MS PPT MVP] http://www.echosvoice.com What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm (New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/power...noy/index.html "mainframerguy" wrote in message ... Hi - I think I'm on the right track, thanks to your previous posts, but I 'm getting a little different error when I close PowerPoint 2007 - although the actual error signature is the same (ppocore.dll), when I send the error report it tells me that there is an issue with an EPSON printer driver on Vista and to download the fix for it. I'm running XP SP2 and have an HP 7780. I'm not sure from prior posts that for folks running XP and HP printers that anything has been solved. If anyone can point me in the right direction, I would greatly appreciate it. Best regards, Bob "Opus104" wrote: Thanks. I mis-typed, it is the f4140 I have with updated drivers. I determined the error was occuring when the HP was set as the default printer and the printer was disconnected. I guess this must be the glitch? Either that or the HP driver is not adequately compliant. "Kathy Jacobs" wrote: Just checked the HP site. It looks like HP doesn't have drivers for that one. Is it an older printer, by chance? The drivers they list start for the HP Deskjet F4140. Check out this page: http://h20180.www2.hp.com/apps/Looku...3&submit.y= 6 (Tiny URL version: http://tinyurl.com/2vxoo8 ) -- Kathy Jacobs, Microsoft MVP OneNote and PowerPoint Author of Kathy Jacobs on PowerPoint Get PowerPoint and OneNote information at www.onppt.com I believe life is meant to be lived. But: if we live without making a difference, it makes no difference that we lived |
#22
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Powerpoint 2007 crashes when closing
http://groups.google.com/group/micro...f61159 10c4a9
might be helpful to look at, Jack. If you have more info to add to that, as Aaron mentioned in that thread, please be sure to post it. -- Echo [MS PPT MVP] http://www.echosvoice.com What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm (New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/power...noy/index.html "Jack" wrote in message ... We are experiencing the same problem with the mso.dll and the ppcore.dll. We are already using Windows Certified drivers from HP. We also tried 2 different versions actually, both certified. Yet we are still having this problem on exit of PowerPoint and Word. Any new information? "Echo S" wrote: I can't really help you resolve the issue with the HP printer specifically, but if you install a Windows-certified printer driver (one that ships with Windows) and set it as the default printer, I bet that will take care of the immediate issue of PPT 2007 crashing when closing. Here are instrux for installing a Windows-certified printer driver and setting it as default: How to install a local printer driver http://www.pptfaq.com/FAQ00605.htm I'd choose a generic driver like the one used in that FAQ. -- Echo [MS PPT MVP] http://www.echosvoice.com What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm (New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/power...noy/index.html "mainframerguy" wrote in message ... Hi - I think I'm on the right track, thanks to your previous posts, but I 'm getting a little different error when I close PowerPoint 2007 - although the actual error signature is the same (ppocore.dll), when I send the error report it tells me that there is an issue with an EPSON printer driver on Vista and to download the fix for it. I'm running XP SP2 and have an HP 7780. I'm not sure from prior posts that for folks running XP and HP printers that anything has been solved. If anyone can point me in the right direction, I would greatly appreciate it. Best regards, Bob "Opus104" wrote: Thanks. I mis-typed, it is the f4140 I have with updated drivers. I determined the error was occuring when the HP was set as the default printer and the printer was disconnected. I guess this must be the glitch? Either that or the HP driver is not adequately compliant. "Kathy Jacobs" wrote: Just checked the HP site. It looks like HP doesn't have drivers for that one. Is it an older printer, by chance? The drivers they list start for the HP Deskjet F4140. Check out this page: http://h20180.www2.hp.com/apps/Looku...3&submit.y= 6 (Tiny URL version: http://tinyurl.com/2vxoo8 ) -- Kathy Jacobs, Microsoft MVP OneNote and PowerPoint Author of Kathy Jacobs on PowerPoint Get PowerPoint and OneNote information at www.onppt.com I believe life is meant to be lived. But: if we live without making a difference, it makes no difference that we lived |
#23
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Powerpoint 2007 crashes when closing
We are getting this error with 2 HP printers. The K5400 and the D4260. We
installed and tested both the newest and previous revision right from HP's website and it says the drivers are Windows Certified. We don't have the Business Contact Manager installed and we have no Add-ins running in PowerPoint and just installed the driver for these printers, not the other software suite. We are running them on an XP Pro SP2 system with Office 2007 Professional Plus. We get the crash mainly with PowerPoint but also occasionally in Word as well. It's only when it's these 2 printers are set as the default. If we have other HP laser printers as the default PowerPoint will exit successfully. Below is the message from Event Log. This one shows that ppcore.dll is faulting but we have also gotten the mso.dll errors previously. Thanks for any help you can provide Event Type: Error Event Source: Microsoft Office 12 Event Category: None Event ID: 1000 Date: 12/4/2007 Time: 12:03:14 PM User: N/A Computer: 6510BGHOST Description: Faulting application powerpnt.exe, version 12.0.4518.1014, stamp 45428035, faulting module ppcore.dll, version 12.0.4518.1014, stamp 454281a3, debug? 0, fault address 0x001af7b0. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 00 70 00 70 00 6c 00 A.p.p.l. 0008: 69 00 63 00 61 00 74 00 i.c.a.t. 0010: 69 00 6f 00 6e 00 20 00 i.o.n. . 0018: 46 00 61 00 69 00 6c 00 F.a.i.l. 0020: 75 00 72 00 65 00 20 00 u.r.e. . 0028: 20 00 70 00 6f 00 77 00 .p.o.w. 0030: 65 00 72 00 70 00 6e 00 e.r.p.n. 0038: 74 00 2e 00 65 00 78 00 t...e.x. 0040: 65 00 20 00 31 00 32 00 e. .1.2. 0048: 2e 00 30 00 2e 00 34 00 ..0...4. 0050: 35 00 31 00 38 00 2e 00 5.1.8... 0058: 31 00 30 00 31 00 34 00 1.0.1.4. 0060: 20 00 34 00 35 00 34 00 .4.5.4. 0068: 32 00 38 00 30 00 33 00 2.8.0.3. 0070: 35 00 20 00 69 00 6e 00 5. .i.n. 0078: 20 00 70 00 70 00 63 00 .p.p.c. 0080: 6f 00 72 00 65 00 2e 00 o.r.e... 0088: 64 00 6c 00 6c 00 20 00 d.l.l. . 0090: 31 00 32 00 2e 00 30 00 1.2...0. 0098: 2e 00 34 00 35 00 31 00 ..4.5.1. 00a0: 38 00 2e 00 31 00 30 00 8...1.0. 00a8: 31 00 34 00 20 00 34 00 1.4. .4. 00b0: 35 00 34 00 32 00 38 00 5.4.2.8. 00b8: 31 00 61 00 33 00 20 00 1.a.3. . 00c0: 66 00 44 00 65 00 62 00 f.D.e.b. 00c8: 75 00 67 00 20 00 30 00 u.g. .0. 00d0: 20 00 61 00 74 00 20 00 .a.t. . 00d8: 6f 00 66 00 66 00 73 00 o.f.f.s. 00e0: 65 00 74 00 20 00 30 00 e.t. .0. 00e8: 30 00 31 00 61 00 66 00 0.1.a.f. 00f0: 37 00 62 00 30 00 0d 00 7.b.0... 00f8: 0a 00 .. "Echo S" wrote: http://groups.google.com/group/micro...f61159 10c4a9 might be helpful to look at, Jack. If you have more info to add to that, as Aaron mentioned in that thread, please be sure to post it. -- Echo [MS PPT MVP] http://www.echosvoice.com What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm (New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/power...noy/index.html "Jack" wrote in message ... We are experiencing the same problem with the mso.dll and the ppcore.dll. We are already using Windows Certified drivers from HP. We also tried 2 different versions actually, both certified. Yet we are still having this problem on exit of PowerPoint and Word. Any new information? "Echo S" wrote: I can't really help you resolve the issue with the HP printer specifically, but if you install a Windows-certified printer driver (one that ships with Windows) and set it as the default printer, I bet that will take care of the immediate issue of PPT 2007 crashing when closing. Here are instrux for installing a Windows-certified printer driver and setting it as default: How to install a local printer driver http://www.pptfaq.com/FAQ00605.htm I'd choose a generic driver like the one used in that FAQ. -- Echo [MS PPT MVP] http://www.echosvoice.com What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm (New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/power...noy/index.html "mainframerguy" wrote in message ... Hi - I think I'm on the right track, thanks to your previous posts, but I 'm getting a little different error when I close PowerPoint 2007 - although the actual error signature is the same (ppocore.dll), when I send the error report it tells me that there is an issue with an EPSON printer driver on Vista and to download the fix for it. I'm running XP SP2 and have an HP 7780. I'm not sure from prior posts that for folks running XP and HP printers that anything has been solved. If anyone can point me in the right direction, I would greatly appreciate it. Best regards, Bob "Opus104" wrote: Thanks. I mis-typed, it is the f4140 I have with updated drivers. I determined the error was occuring when the HP was set as the default printer and the printer was disconnected. I guess this must be the glitch? Either that or the HP driver is not adequately compliant. "Kathy Jacobs" wrote: Just checked the HP site. It looks like HP doesn't have drivers for that one. Is it an older printer, by chance? The drivers they list start for the HP Deskjet F4140. Check out this page: http://h20180.www2.hp.com/apps/Looku...3&submit.y= 6 (Tiny URL version: http://tinyurl.com/2vxoo8 ) -- Kathy Jacobs, Microsoft MVP OneNote and PowerPoint Author of Kathy Jacobs on PowerPoint Get PowerPoint and OneNote information at www.onppt.com I believe life is meant to be lived. But: if we live without making a difference, it makes no difference that we lived |
#24
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Powerpoint 2007 crashes when closing
I have been having the same problem. I am running XP Pro SP2 with Office
2007 Enterprise. I have HP C4280 All-in-one printer installed. I have determined the problem to definantly be the HP driver as if I change the default printer to say the "One-Note" printer I do not receive the error. Thank you all for posting your problems to help nerrow it down. No if we can just get a real fix. -- Jay "Jack" wrote: We are getting this error with 2 HP printers. The K5400 and the D4260. We installed and tested both the newest and previous revision right from HP's website and it says the drivers are Windows Certified. We don't have the Business Contact Manager installed and we have no Add-ins running in PowerPoint and just installed the driver for these printers, not the other software suite. We are running them on an XP Pro SP2 system with Office 2007 Professional Plus. We get the crash mainly with PowerPoint but also occasionally in Word as well. It's only when it's these 2 printers are set as the default. If we have other HP laser printers as the default PowerPoint will exit successfully. Below is the message from Event Log. This one shows that ppcore.dll is faulting but we have also gotten the mso.dll errors previously. Thanks for any help you can provide Event Type: Error Event Source: Microsoft Office 12 Event Category: None Event ID: 1000 Date: 12/4/2007 Time: 12:03:14 PM User: N/A Computer: 6510BGHOST Description: Faulting application powerpnt.exe, version 12.0.4518.1014, stamp 45428035, faulting module ppcore.dll, version 12.0.4518.1014, stamp 454281a3, debug? 0, fault address 0x001af7b0. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 00 70 00 70 00 6c 00 A.p.p.l. 0008: 69 00 63 00 61 00 74 00 i.c.a.t. 0010: 69 00 6f 00 6e 00 20 00 i.o.n. . 0018: 46 00 61 00 69 00 6c 00 F.a.i.l. 0020: 75 00 72 00 65 00 20 00 u.r.e. . 0028: 20 00 70 00 6f 00 77 00 .p.o.w. 0030: 65 00 72 00 70 00 6e 00 e.r.p.n. 0038: 74 00 2e 00 65 00 78 00 t...e.x. 0040: 65 00 20 00 31 00 32 00 e. .1.2. 0048: 2e 00 30 00 2e 00 34 00 ..0...4. 0050: 35 00 31 00 38 00 2e 00 5.1.8... 0058: 31 00 30 00 31 00 34 00 1.0.1.4. 0060: 20 00 34 00 35 00 34 00 .4.5.4. 0068: 32 00 38 00 30 00 33 00 2.8.0.3. 0070: 35 00 20 00 69 00 6e 00 5. .i.n. 0078: 20 00 70 00 70 00 63 00 .p.p.c. 0080: 6f 00 72 00 65 00 2e 00 o.r.e... 0088: 64 00 6c 00 6c 00 20 00 d.l.l. . 0090: 31 00 32 00 2e 00 30 00 1.2...0. 0098: 2e 00 34 00 35 00 31 00 ..4.5.1. 00a0: 38 00 2e 00 31 00 30 00 8...1.0. 00a8: 31 00 34 00 20 00 34 00 1.4. .4. 00b0: 35 00 34 00 32 00 38 00 5.4.2.8. 00b8: 31 00 61 00 33 00 20 00 1.a.3. . 00c0: 66 00 44 00 65 00 62 00 f.D.e.b. 00c8: 75 00 67 00 20 00 30 00 u.g. .0. 00d0: 20 00 61 00 74 00 20 00 .a.t. . 00d8: 6f 00 66 00 66 00 73 00 o.f.f.s. 00e0: 65 00 74 00 20 00 30 00 e.t. .0. 00e8: 30 00 31 00 61 00 66 00 0.1.a.f. 00f0: 37 00 62 00 30 00 0d 00 7.b.0... 00f8: 0a 00 .. "Echo S" wrote: http://groups.google.com/group/micro...f61159 10c4a9 might be helpful to look at, Jack. If you have more info to add to that, as Aaron mentioned in that thread, please be sure to post it. -- Echo [MS PPT MVP] http://www.echosvoice.com What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm (New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/power...noy/index.html "Jack" wrote in message ... We are experiencing the same problem with the mso.dll and the ppcore.dll. We are already using Windows Certified drivers from HP. We also tried 2 different versions actually, both certified. Yet we are still having this problem on exit of PowerPoint and Word. Any new information? "Echo S" wrote: I can't really help you resolve the issue with the HP printer specifically, but if you install a Windows-certified printer driver (one that ships with Windows) and set it as the default printer, I bet that will take care of the immediate issue of PPT 2007 crashing when closing. Here are instrux for installing a Windows-certified printer driver and setting it as default: How to install a local printer driver http://www.pptfaq.com/FAQ00605.htm I'd choose a generic driver like the one used in that FAQ. -- Echo [MS PPT MVP] http://www.echosvoice.com What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm (New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/power...noy/index.html "mainframerguy" wrote in message ... Hi - I think I'm on the right track, thanks to your previous posts, but I 'm getting a little different error when I close PowerPoint 2007 - although the actual error signature is the same (ppocore.dll), when I send the error report it tells me that there is an issue with an EPSON printer driver on Vista and to download the fix for it. I'm running XP SP2 and have an HP 7780. I'm not sure from prior posts that for folks running XP and HP printers that anything has been solved. If anyone can point me in the right direction, I would greatly appreciate it. Best regards, Bob "Opus104" wrote: Thanks. I mis-typed, it is the f4140 I have with updated drivers. I determined the error was occuring when the HP was set as the default printer and the printer was disconnected. I guess this must be the glitch? Either that or the HP driver is not adequately compliant. "Kathy Jacobs" wrote: Just checked the HP site. It looks like HP doesn't have drivers for that one. Is it an older printer, by chance? The drivers they list start for the HP Deskjet F4140. Check out this page: http://h20180.www2.hp.com/apps/Looku...3&submit.y= 6 (Tiny URL version: http://tinyurl.com/2vxoo8 ) -- Kathy Jacobs, Microsoft MVP OneNote and PowerPoint Author of Kathy Jacobs on PowerPoint Get PowerPoint and OneNote information at www.onppt.com I believe life is meant to be lived. But: if we live without making a difference, it makes no difference that we lived |
#25
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Powerpoint 2007 crashes when closing
Thanks for adding your info, Jay. Did you try the suggestions in the Google
thread mentioned below? Here's the link again for convenience: http://groups.google.com/group/micro...f61159 10c4a9 -- Echo [MS PPT MVP] http://www.echosvoice.com What's new in PPT 2007? http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyances http://tinyurl.com/36grcd PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx "Jay" wrote in message ... I have been having the same problem. I am running XP Pro SP2 with Office 2007 Enterprise. I have HP C4280 All-in-one printer installed. I have determined the problem to definantly be the HP driver as if I change the default printer to say the "One-Note" printer I do not receive the error. Thank you all for posting your problems to help nerrow it down. No if we can just get a real fix. -- Jay "Jack" wrote: We are getting this error with 2 HP printers. The K5400 and the D4260. We installed and tested both the newest and previous revision right from HP's website and it says the drivers are Windows Certified. We don't have the Business Contact Manager installed and we have no Add-ins running in PowerPoint and just installed the driver for these printers, not the other software suite. We are running them on an XP Pro SP2 system with Office 2007 Professional Plus. We get the crash mainly with PowerPoint but also occasionally in Word as well. It's only when it's these 2 printers are set as the default. If we have other HP laser printers as the default PowerPoint will exit successfully. Below is the message from Event Log. This one shows that ppcore.dll is faulting but we have also gotten the mso.dll errors previously. Thanks for any help you can provide Event Type: Error Event Source: Microsoft Office 12 Event Category: None Event ID: 1000 Date: 12/4/2007 Time: 12:03:14 PM User: N/A Computer: 6510BGHOST Description: Faulting application powerpnt.exe, version 12.0.4518.1014, stamp 45428035, faulting module ppcore.dll, version 12.0.4518.1014, stamp 454281a3, debug? 0, fault address 0x001af7b0. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 00 70 00 70 00 6c 00 A.p.p.l. 0008: 69 00 63 00 61 00 74 00 i.c.a.t. 0010: 69 00 6f 00 6e 00 20 00 i.o.n. . 0018: 46 00 61 00 69 00 6c 00 F.a.i.l. 0020: 75 00 72 00 65 00 20 00 u.r.e. . 0028: 20 00 70 00 6f 00 77 00 .p.o.w. 0030: 65 00 72 00 70 00 6e 00 e.r.p.n. 0038: 74 00 2e 00 65 00 78 00 t...e.x. 0040: 65 00 20 00 31 00 32 00 e. .1.2. 0048: 2e 00 30 00 2e 00 34 00 ..0...4. 0050: 35 00 31 00 38 00 2e 00 5.1.8... 0058: 31 00 30 00 31 00 34 00 1.0.1.4. 0060: 20 00 34 00 35 00 34 00 .4.5.4. 0068: 32 00 38 00 30 00 33 00 2.8.0.3. 0070: 35 00 20 00 69 00 6e 00 5. .i.n. 0078: 20 00 70 00 70 00 63 00 .p.p.c. 0080: 6f 00 72 00 65 00 2e 00 o.r.e... 0088: 64 00 6c 00 6c 00 20 00 d.l.l. . 0090: 31 00 32 00 2e 00 30 00 1.2...0. 0098: 2e 00 34 00 35 00 31 00 ..4.5.1. 00a0: 38 00 2e 00 31 00 30 00 8...1.0. 00a8: 31 00 34 00 20 00 34 00 1.4. .4. 00b0: 35 00 34 00 32 00 38 00 5.4.2.8. 00b8: 31 00 61 00 33 00 20 00 1.a.3. . 00c0: 66 00 44 00 65 00 62 00 f.D.e.b. 00c8: 75 00 67 00 20 00 30 00 u.g. .0. 00d0: 20 00 61 00 74 00 20 00 .a.t. . 00d8: 6f 00 66 00 66 00 73 00 o.f.f.s. 00e0: 65 00 74 00 20 00 30 00 e.t. .0. 00e8: 30 00 31 00 61 00 66 00 0.1.a.f. 00f0: 37 00 62 00 30 00 0d 00 7.b.0... 00f8: 0a 00 .. "Echo S" wrote: http://groups.google.com/group/micro...f61159 10c4a9 might be helpful to look at, Jack. If you have more info to add to that, as Aaron mentioned in that thread, please be sure to post it. -- Echo [MS PPT MVP] http://www.echosvoice.com What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm (New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/power...noy/index.html "Jack" wrote in message ... We are experiencing the same problem with the mso.dll and the ppcore.dll. We are already using Windows Certified drivers from HP. We also tried 2 different versions actually, both certified. Yet we are still having this problem on exit of PowerPoint and Word. Any new information? "Echo S" wrote: I can't really help you resolve the issue with the HP printer specifically, but if you install a Windows-certified printer driver (one that ships with Windows) and set it as the default printer, I bet that will take care of the immediate issue of PPT 2007 crashing when closing. Here are instrux for installing a Windows-certified printer driver and setting it as default: How to install a local printer driver http://www.pptfaq.com/FAQ00605.htm I'd choose a generic driver like the one used in that FAQ. -- Echo [MS PPT MVP] http://www.echosvoice.com What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm (New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/power...noy/index.html "mainframerguy" wrote in message ... Hi - I think I'm on the right track, thanks to your previous posts, but I 'm getting a little different error when I close PowerPoint 2007 - although the actual error signature is the same (ppocore.dll), when I send the error report it tells me that there is an issue with an EPSON printer driver on Vista and to download the fix for it. I'm running XP SP2 and have an HP 7780. I'm not sure from prior posts that for folks running XP and HP printers that anything has been solved. If anyone can point me in the right direction, I would greatly appreciate it. Best regards, Bob "Opus104" wrote: Thanks. I mis-typed, it is the f4140 I have with updated drivers. I determined the error was occuring when the HP was set as the default printer and the printer was disconnected. I guess this must be the glitch? Either that or the HP driver is not adequately compliant. "Kathy Jacobs" wrote: Just checked the HP site. It looks like HP doesn't have drivers for that one. Is it an older printer, by chance? The drivers they list start for the HP Deskjet F4140. Check out this page: http://h20180.www2.hp.com/apps/Looku...3&submit.y= 6 (Tiny URL version: http://tinyurl.com/2vxoo8 ) -- Kathy Jacobs, Microsoft MVP OneNote and PowerPoint Author of Kathy Jacobs on PowerPoint Get PowerPoint and OneNote information at www.onppt.com I believe life is meant to be lived. But: if we live without making a difference, it makes no difference that we lived |
#26
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Powerpoint 2007 crashes when closing
I just bought a new Dell D830 with XP Pro SP2, went to the Microsoft
update site and installed all the updates, bought a new HP Officejet H470, went to the HP site and tried both drivers available there. Powerpoint crashes 100% of the time when I simply launch it and then immediately close it--if I have the H470 set as the default printer. Also, Powerpoint often but not always crashes when I close it after working on a new or existing pptx file. Less often Word also crashes when I close it. This is all with the printer attached. All problems disappear if I set my older HP printer (950 C) as the default even though it's not attached. Below are the details. Is Echo S suggesting that the next step is to try a driver from Microsoft rather than a driver from HP? I want to proceed carefully here and I want to be sure I understand what to do next so I can set my new H470 printer as the default. Thank you in advance for any clarification on this. Vance Christiaanse AppName: powerpnt.exe AppVer: 12.0.6211.1000 AppStamp: 46d4a83f ModName: mso.dll ModVer: 12.0.6213.1000 ModStamp: 46aefebf fDebug: 0 Offset: 00367EFE On Feb 24, 2:15 pm, "Echo S" wrote: Thanks for adding your info, Jay. Did you try the suggestions in the Google thread mentioned below? Here's the link again for convenience: http://groups.google.com/group/micro...int/browse_thr... -- Echo [MS PPT MVP]http://www.echosvoice.com What's new in PPT 2007?http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyanceshttp://tinyurl.com/36grcd PowerPoint 2007 Complete Makeover Kithttp://tinyurl.com/32a7nx "Jay" wrote in message ... I have been having the same problem. I am running XP Pro SP2 with Office 2007 Enterprise. I have HP C4280 All-in-one printer installed. I have determined the problem to definantly be the HP driver as if I change the default printer to say the "One-Note" printer I do not receive the error. Thank you all for posting your problems to help nerrow it down. No if we can just get a real fix. -- Jay |
#27
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Powerpoint 2007 crashes when closing
I just bought a new Dell D830 with XP Pro SP2, went to the Microsoft
update site and installed all the updates, bought a new HP Officejet H470, went to the HP site and tried both drivers available there. Powerpoint crashes 100% of the time when I simply launch it and then immediately close it--if I have the H470 set as the default printer. Also, Powerpoint often but not always crashes when I close it after working on a new or existing pptx file. Less often Word also crashes when I close it. This is all with the printer attached. All problems disappear if I set my older HP printer (950 C) as the default even though it's not attached. Below are the details. Is Echo S suggesting that the next step is to try a driver from Microsoft rather than a driver from HP? I want to proceed carefully here and I want to be sure I understand what to do next so I can set my new H470 printer as the default. Thank you in advance for any clarification on this. Vance Christiaanse AppName: powerpnt.exe AppVer: 12.0.6211.1000 AppStamp: 46d4a83f ModName: mso.dll ModVer: 12.0.6213.1000 ModStamp: 46aefebf fDebug: 0 Offset: 00367EFE On Feb 24, 2:15 pm, "Echo S" wrote: Thanks for adding your info, Jay. Did you try the suggestions in the Google thread mentioned below? Here's the link again for convenience: http://groups.google.com/group/micro...int/browse_thr... -- Echo [MS PPT MVP]http://www.echosvoice.com What's new in PPT 2007?http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyanceshttp://tinyurl.com/36grcd PowerPoint 2007 Complete Makeover Kithttp://tinyurl.com/32a7nx "Jay" wrote in message ... I have been having the same problem. I am running XP Pro SP2 with Office 2007 Enterprise. I have HP C4280 All-in-one printer installed. I have determined the problem to definantly be the HP driver as if I change the default printer to say the "One-Note" printer I do not receive the error. Thank you all for posting your problems to help nerrow it down. No if we can just get a real fix. -- Jay |
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Powerpoint 2007 crashes when closing
Thank you for doing good detective work and for detailing your problem so precisely. Yes, I think trying one of the Microsoft drivers is a good next step to try. It won't hurt, anyway. You may want to give HP customer support a call, too. Perhaps their techs have a new driver they can email you or something.... -- Echo [MS PPT MVP] http://www.echosvoice.com What's new in PPT 2007? http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyances http://tinyurl.com/36grcd PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx wrote in message ... I just bought a new Dell D830 with XP Pro SP2, went to the Microsoft update site and installed all the updates, bought a new HP Officejet H470, went to the HP site and tried both drivers available there. Powerpoint crashes 100% of the time when I simply launch it and then immediately close it--if I have the H470 set as the default printer. Also, Powerpoint often but not always crashes when I close it after working on a new or existing pptx file. Less often Word also crashes when I close it. This is all with the printer attached. All problems disappear if I set my older HP printer (950 C) as the default even though it's not attached. Below are the details. Is Echo S suggesting that the next step is to try a driver from Microsoft rather than a driver from HP? I want to proceed carefully here and I want to be sure I understand what to do next so I can set my new H470 printer as the default. Thank you in advance for any clarification on this. Vance Christiaanse AppName: powerpnt.exe AppVer: 12.0.6211.1000 AppStamp: 46d4a83f ModName: mso.dll ModVer: 12.0.6213.1000 ModStamp: 46aefebf fDebug: 0 Offset: 00367EFE On Feb 24, 2:15 pm, "Echo S" wrote: Thanks for adding your info, Jay. Did you try the suggestions in the thread mentioned below? Here's the link again for convenience: http://groups.google.com/group/micro...int/browse_thr... -- Echo [MS PPT MVP]http://www.echosvoice.com What's new in PPT 2007?http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyanceshttp://tinyurl.com/36grcd PowerPoint 2007 Complete Makeover Kithttp://tinyurl.com/32a7nx "Jay" wrote in message ... I have been having the same problem. I am running XP Pro SP2 with Office 2007 Enterprise. I have HP C4280 All-in-one printer installed. I have determined the problem to definantly be the HP driver as if I change the default printer to say the "One-Note" printer I do not receive the error. Thank you all for posting your problems to help nerrow it down. No if we can just get a real fix. -- Jay |
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Powerpoint 2007 crashes when closing
Hello Vance ,
Thanks for Providing the detail information about the issues. It has been observed that the Printer drivers are not compatible mostly HP printer drivers with the Powerpoint 2007 hence it crashes and gives you the mso.dll error. Try downloading the SP1 for office 2007(Powerpoint 2007) this will help you in resolving your issue. We have tried this at our edn and this does help. Trying downloading it from http://www.microsoft.com/downloads/d...displaylang=en Regards, Debbie. MS Powerpoint Tech " wrote: I just bought a new Dell D830 with XP Pro SP2, went to the Microsoft update site and installed all the updates, bought a new HP Officejet H470, went to the HP site and tried both drivers available there. Powerpoint crashes 100% of the time when I simply launch it and then immediately close it--if I have the H470 set as the default printer. Also, Powerpoint often but not always crashes when I close it after working on a new or existing pptx file. Less often Word also crashes when I close it. This is all with the printer attached. All problems disappear if I set my older HP printer (950 C) as the default even though it's not attached. Below are the details. Is Echo S suggesting that the next step is to try a driver from Microsoft rather than a driver from HP? I want to proceed carefully here and I want to be sure I understand what to do next so I can set my new H470 printer as the default. Thank you in advance for any clarification on this. Vance Christiaanse AppName: powerpnt.exe AppVer: 12.0.6211.1000 AppStamp: 46d4a83f ModName: mso.dll ModVer: 12.0.6213.1000 ModStamp: 46aefebf fDebug: 0 Offset: 00367EFE On Feb 24, 2:15 pm, "Echo S" wrote: Thanks for adding your info, Jay. Did you try the suggestions in the Google thread mentioned below? Here's the link again for convenience: http://groups.google.com/group/micro...int/browse_thr... -- Echo [MS PPT MVP]http://www.echosvoice.com What's new in PPT 2007?http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyanceshttp://tinyurl.com/36grcd PowerPoint 2007 Complete Makeover Kithttp://tinyurl.com/32a7nx "Jay" wrote in message ... I have been having the same problem. I am running XP Pro SP2 with Office 2007 Enterprise. I have HP C4280 All-in-one printer installed. I have determined the problem to definantly be the HP driver as if I change the default printer to say the "One-Note" printer I do not receive the error. Thank you all for posting your problems to help nerrow it down. No if we can just get a real fix. -- Jay |
#30
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Powerpoint 2007 crashes when closing
Oh, that's great news, Debbie. Thanks!
-- Echo [MS PPT MVP] http://www.echosvoice.com What's new in PPT 2007? http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyances http://tinyurl.com/36grcd PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx "Debbie" wrote in message ... Hello Vance , Thanks for Providing the detail information about the issues. It has been observed that the Printer drivers are not compatible mostly HP printer drivers with the Powerpoint 2007 hence it crashes and gives you the mso.dll error. Try downloading the SP1 for office 2007(Powerpoint 2007) this will help you in resolving your issue. We have tried this at our edn and this does help. Trying downloading it from http://www.microsoft.com/downloads/d...displaylang=en Regards, Debbie. MS Powerpoint Tech " wrote: I just bought a new Dell D830 with XP Pro SP2, went to the Microsoft update site and installed all the updates, bought a new HP Officejet H470, went to the HP site and tried both drivers available there. Powerpoint crashes 100% of the time when I simply launch it and then immediately close it--if I have the H470 set as the default printer. Also, Powerpoint often but not always crashes when I close it after working on a new or existing pptx file. Less often Word also crashes when I close it. This is all with the printer attached. All problems disappear if I set my older HP printer (950 C) as the default even though it's not attached. Below are the details. Is Echo S suggesting that the next step is to try a driver from Microsoft rather than a driver from HP? I want to proceed carefully here and I want to be sure I understand what to do next so I can set my new H470 printer as the default. Thank you in advance for any clarification on this. Vance Christiaanse AppName: powerpnt.exe AppVer: 12.0.6211.1000 AppStamp: 46d4a83f ModName: mso.dll ModVer: 12.0.6213.1000 ModStamp: 46aefebf fDebug: 0 Offset: 00367EFE On Feb 24, 2:15 pm, "Echo S" wrote: Thanks for adding your info, Jay. Did you try the suggestions in the thread mentioned below? Here's the link again for convenience: http://groups.google.com/group/micro...int/browse_thr... -- Echo [MS PPT MVP]http://www.echosvoice.com What's new in PPT 2007?http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyanceshttp://tinyurl.com/36grcd PowerPoint 2007 Complete Makeover Kithttp://tinyurl.com/32a7nx "Jay" wrote in message ... I have been having the same problem. I am running XP Pro SP2 with Office 2007 Enterprise. I have HP C4280 All-in-one printer installed. I have determined the problem to definantly be the HP driver as if I change the default printer to say the "One-Note" printer I do not receive the error. Thank you all for posting your problems to help nerrow it down. No if we can just get a real fix. -- Jay |
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