A Microsoft Office (Excel, Word) forum. OfficeFrustration

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » OfficeFrustration forum » Microsoft Word » General Discussion
Site Map Home Register Authors List Search Today's Posts Mark Forums Read  

! cannot be found



 
 
Thread Tools Display Modes
  #1  
Old August 13th, 2006, 05:10 PM posted to microsoft.public.word.docmanagement
Bruce
external usenet poster
 
Posts: 374
Default ! cannot be found

When I start WinWord2003, I get two errors that say something cannot be
found, but it does not say what. I only get the triangle with the
exclaimation point and the words cannot be found. I have looked at the
add-ons, and removed all of them, so it should not be trying to load
something else. This is a part of a clean install. The only other major
thing I am running is Norton. Is there a way to get WinWord to log
everything it does during startup? Do you have any other suggestions?
  #2  
Old August 14th, 2006, 05:25 AM posted to microsoft.public.word.docmanagement
Graham Mayor
external usenet poster
 
Posts: 18,297
Default ! cannot be found

See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Bruce wrote:
When I start WinWord2003, I get two errors that say something cannot
be found, but it does not say what. I only get the triangle with the
exclaimation point and the words cannot be found. I have looked at
the add-ons, and removed all of them, so it should not be trying to
load something else. This is a part of a clean install. The only
other major thing I am running is Norton. Is there a way to get
WinWord to log everything it does during startup? Do you have any
other suggestions?



  #3  
Old August 14th, 2006, 08:16 PM posted to microsoft.public.word.docmanagement
Bruce
external usenet poster
 
Posts: 374
Default ! cannot be found

Graham,

Thank you for your response. I have done everything in those links with no
change. I even uninstalled Office, deleted the install directory, and
reinstalled, but the behavior is the same. When I start up in safe mode, I
do not get the error, so something is getting loaded that is causing the
error. When I look at the addins, there were no addins listed in Word,
however the registry showed some addin keys. I renamed them, but that did
not change the behavior. Is there a way to start word so I can see what is
being loaded when?

Bruce..

"Graham Mayor" wrote:

See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Bruce wrote:
When I start WinWord2003, I get two errors that say something cannot
be found, but it does not say what. I only get the triangle with the
exclaimation point and the words cannot be found. I have looked at
the add-ons, and removed all of them, so it should not be trying to
load something else. This is a part of a clean install. The only
other major thing I am running is Norton. Is there a way to get
WinWord to log everything it does during startup? Do you have any
other suggestions?




  #4  
Old August 15th, 2006, 07:42 AM posted to microsoft.public.word.docmanagement
Graham Mayor
external usenet poster
 
Posts: 18,297
Default ! cannot be found

You probably have a COM add-in?

From Word help:

Load or unload a Component Object Model (COM) add-in program

If you are not a developer, you probably will not need to load or unload a
Component Object Model (COM) add-in because most COM add-ins include an
install and uninstall program that loads or unloads the add-in for you.

1. If you have already added the COM Add-Ins command to the Tools menu, skip
to Step 6.

2. On the Tools menu, click Customize, and then click the Commands tab.

3. In the Categories box, click Tools.

4. Drag COM Add-Ins from the Commands box over the Tools menu. When the
Tools menu displays the menu commands, point to the location where you want
the COM Add-Ins command to appear on the menu, and then release the mouse
button.

5. Click Close.

6. On the Tools menu, click COM Add-Ins and do any of the following:

To load an add-in, select the check box next to the add-in name in the
Add-Ins available list. If the add-in you want isn't in the Add-Ins
available list, click Add, locate the add-in, and then click OK.

To unload an add-in from memory but keep its name in the list, clear the
check box next to the add-in name.

To remove an add-in from the list and also from the list of registered
add-ins in the registry file, select its name, and then click Remove.

Note Unloading or removing an add-in doesn't remove it from your computer.


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Bruce wrote:
Graham,

Thank you for your response. I have done everything in those links
with no change. I even uninstalled Office, deleted the install
directory, and reinstalled, but the behavior is the same. When I
start up in safe mode, I do not get the error, so something is
getting loaded that is causing the error. When I look at the addins,
there were no addins listed in Word, however the registry showed some
addin keys. I renamed them, but that did not change the behavior.
Is there a way to start word so I can see what is being loaded when?

Bruce..

"Graham Mayor" wrote:

See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Bruce wrote:
When I start WinWord2003, I get two errors that say something cannot
be found, but it does not say what. I only get the triangle with
the exclaimation point and the words cannot be found. I have
looked at the add-ons, and removed all of them, so it should not be
trying to load something else. This is a part of a clean install.
The only other major thing I am running is Norton. Is there a way
to get WinWord to log everything it does during startup? Do you
have any other suggestions?



  #5  
Old August 24th, 2006, 08:40 PM posted to microsoft.public.word.docmanagement
Bruce
external usenet poster
 
Posts: 374
Default ! cannot be found

Graham,

If you look at my initial post, you will find that I already deleted all of
the add-ins. The behavior remains the same.

Bruce..

"Graham Mayor" wrote:

You probably have a COM add-in?

From Word help:

Load or unload a Component Object Model (COM) add-in program

If you are not a developer, you probably will not need to load or unload a
Component Object Model (COM) add-in because most COM add-ins include an
install and uninstall program that loads or unloads the add-in for you.

1. If you have already added the COM Add-Ins command to the Tools menu, skip
to Step 6.

2. On the Tools menu, click Customize, and then click the Commands tab.

3. In the Categories box, click Tools.

4. Drag COM Add-Ins from the Commands box over the Tools menu. When the
Tools menu displays the menu commands, point to the location where you want
the COM Add-Ins command to appear on the menu, and then release the mouse
button.

5. Click Close.

6. On the Tools menu, click COM Add-Ins and do any of the following:

To load an add-in, select the check box next to the add-in name in the
Add-Ins available list. If the add-in you want isn't in the Add-Ins
available list, click Add, locate the add-in, and then click OK.

To unload an add-in from memory but keep its name in the list, clear the
check box next to the add-in name.

To remove an add-in from the list and also from the list of registered
add-ins in the registry file, select its name, and then click Remove.

Note Unloading or removing an add-in doesn't remove it from your computer.


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Bruce wrote:
Graham,

Thank you for your response. I have done everything in those links
with no change. I even uninstalled Office, deleted the install
directory, and reinstalled, but the behavior is the same. When I
start up in safe mode, I do not get the error, so something is
getting loaded that is causing the error. When I look at the addins,
there were no addins listed in Word, however the registry showed some
addin keys. I renamed them, but that did not change the behavior.
Is there a way to start word so I can see what is being loaded when?

Bruce..

"Graham Mayor" wrote:

See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Bruce wrote:
When I start WinWord2003, I get two errors that say something cannot
be found, but it does not say what. I only get the triangle with
the exclaimation point and the words cannot be found. I have
looked at the add-ons, and removed all of them, so it should not be
trying to load something else. This is a part of a clean install.
The only other major thing I am running is Norton. Is there a way
to get WinWord to log everything it does during startup? Do you
have any other suggestions?




  #6  
Old August 25th, 2006, 06:17 AM posted to microsoft.public.word.docmanagement
Graham Mayor
external usenet poster
 
Posts: 18,297
Default ! cannot be found

Clearly you haven't removed them all. COM add-ins are listed separately from
DOT add-ins. Safe mode loads Word without add-ins or the default template.
Rename normal.dot and if the problem remains you still have some add-in (or
part of one) that is causing trouble. Unfortunately without knowing what you
have installed (or uninstalled) that's as far as I can go at this distance.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Bruce wrote:
Graham,

If you look at my initial post, you will find that I already deleted
all of the add-ins. The behavior remains the same.

Bruce..

"Graham Mayor" wrote:

You probably have a COM add-in?

From Word help:

Load or unload a Component Object Model (COM) add-in program

If you are not a developer, you probably will not need to load or
unload a Component Object Model (COM) add-in because most COM
add-ins include an install and uninstall program that loads or
unloads the add-in for you.

1. If you have already added the COM Add-Ins command to the Tools
menu, skip to Step 6.

2. On the Tools menu, click Customize, and then click the Commands
tab.

3. In the Categories box, click Tools.

4. Drag COM Add-Ins from the Commands box over the Tools menu. When
the Tools menu displays the menu commands, point to the location
where you want the COM Add-Ins command to appear on the menu, and
then release the mouse button.

5. Click Close.

6. On the Tools menu, click COM Add-Ins and do any of the following:

To load an add-in, select the check box next to the add-in name in
the Add-Ins available list. If the add-in you want isn't in the
Add-Ins available list, click Add, locate the add-in, and then click
OK.

To unload an add-in from memory but keep its name in the list, clear
the check box next to the add-in name.

To remove an add-in from the list and also from the list of
registered add-ins in the registry file, select its name, and then
click Remove.

Note Unloading or removing an add-in doesn't remove it from your
computer.


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Bruce wrote:
Graham,

Thank you for your response. I have done everything in those links
with no change. I even uninstalled Office, deleted the install
directory, and reinstalled, but the behavior is the same. When I
start up in safe mode, I do not get the error, so something is
getting loaded that is causing the error. When I look at the
addins, there were no addins listed in Word, however the registry
showed some addin keys. I renamed them, but that did not change
the behavior. Is there a way to start word so I can see what is
being loaded when?

Bruce..

"Graham Mayor" wrote:

See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Bruce wrote:
When I start WinWord2003, I get two errors that say something
cannot be found, but it does not say what. I only get the
triangle with the exclaimation point and the words cannot be
found. I have looked at the add-ons, and removed all of them, so
it should not be trying to load something else. This is a part
of a clean install. The only other major thing I am running is
Norton. Is there a way to get WinWord to log everything it does
during startup? Do you have any other suggestions?



  #7  
Old August 25th, 2006, 03:18 PM posted to microsoft.public.word.docmanagement
Bruce
external usenet poster
 
Posts: 374
Default ! cannot be found

Unfortunately, I don't either. This is a fresh install. The first thing
installed was WinXP. The second was Norton. The third was office. The
behavior began then.

Bruce..

"Graham Mayor" wrote:

Clearly you haven't removed them all. COM add-ins are listed separately from
DOT add-ins. Safe mode loads Word without add-ins or the default template.
Rename normal.dot and if the problem remains you still have some add-in (or
part of one) that is causing trouble. Unfortunately without knowing what you
have installed (or uninstalled) that's as far as I can go at this distance.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Bruce wrote:
Graham,

If you look at my initial post, you will find that I already deleted
all of the add-ins. The behavior remains the same.

Bruce..

"Graham Mayor" wrote:

You probably have a COM add-in?

From Word help:

Load or unload a Component Object Model (COM) add-in program

If you are not a developer, you probably will not need to load or
unload a Component Object Model (COM) add-in because most COM
add-ins include an install and uninstall program that loads or
unloads the add-in for you.

1. If you have already added the COM Add-Ins command to the Tools
menu, skip to Step 6.

2. On the Tools menu, click Customize, and then click the Commands
tab.

3. In the Categories box, click Tools.

4. Drag COM Add-Ins from the Commands box over the Tools menu. When
the Tools menu displays the menu commands, point to the location
where you want the COM Add-Ins command to appear on the menu, and
then release the mouse button.

5. Click Close.

6. On the Tools menu, click COM Add-Ins and do any of the following:

To load an add-in, select the check box next to the add-in name in
the Add-Ins available list. If the add-in you want isn't in the
Add-Ins available list, click Add, locate the add-in, and then click
OK.

To unload an add-in from memory but keep its name in the list, clear
the check box next to the add-in name.

To remove an add-in from the list and also from the list of
registered add-ins in the registry file, select its name, and then
click Remove.

Note Unloading or removing an add-in doesn't remove it from your
computer.


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Bruce wrote:
Graham,

Thank you for your response. I have done everything in those links
with no change. I even uninstalled Office, deleted the install
directory, and reinstalled, but the behavior is the same. When I
start up in safe mode, I do not get the error, so something is
getting loaded that is causing the error. When I look at the
addins, there were no addins listed in Word, however the registry
showed some addin keys. I renamed them, but that did not change
the behavior. Is there a way to start word so I can see what is
being loaded when?

Bruce..

"Graham Mayor" wrote:

See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Bruce wrote:
When I start WinWord2003, I get two errors that say something
cannot be found, but it does not say what. I only get the
triangle with the exclaimation point and the words cannot be
found. I have looked at the add-ons, and removed all of them, so
it should not be trying to load something else. This is a part
of a clean install. The only other major thing I am running is
Norton. Is there a way to get WinWord to log everything it does
during startup? Do you have any other suggestions?




  #8  
Old August 25th, 2006, 03:42 PM posted to microsoft.public.word.docmanagement
Graham Mayor
external usenet poster
 
Posts: 18,297
Default ! cannot be found

Norton has problems of its own. Have you tried unchecking its office
plug-in, which conflicts with a number of aspects of Word performance and
does nothing useful?

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Bruce wrote:
Unfortunately, I don't either. This is a fresh install. The first
thing installed was WinXP. The second was Norton. The third was
office. The behavior began then.

Bruce..

"Graham Mayor" wrote:

Clearly you haven't removed them all. COM add-ins are listed
separately from DOT add-ins. Safe mode loads Word without add-ins or
the default template. Rename normal.dot and if the problem remains
you still have some add-in (or part of one) that is causing trouble.
Unfortunately without knowing what you have installed (or
uninstalled) that's as far as I can go at this distance.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Bruce wrote:
Graham,

If you look at my initial post, you will find that I already deleted
all of the add-ins. The behavior remains the same.

Bruce..

"Graham Mayor" wrote:

You probably have a COM add-in?

From Word help:

Load or unload a Component Object Model (COM) add-in program

If you are not a developer, you probably will not need to load or
unload a Component Object Model (COM) add-in because most COM
add-ins include an install and uninstall program that loads or
unloads the add-in for you.

1. If you have already added the COM Add-Ins command to the Tools
menu, skip to Step 6.

2. On the Tools menu, click Customize, and then click the Commands
tab.

3. In the Categories box, click Tools.

4. Drag COM Add-Ins from the Commands box over the Tools menu. When
the Tools menu displays the menu commands, point to the location
where you want the COM Add-Ins command to appear on the menu, and
then release the mouse button.

5. Click Close.

6. On the Tools menu, click COM Add-Ins and do any of the
following:

To load an add-in, select the check box next to the add-in name in
the Add-Ins available list. If the add-in you want isn't in the
Add-Ins available list, click Add, locate the add-in, and then
click OK.

To unload an add-in from memory but keep its name in the list,
clear the check box next to the add-in name.

To remove an add-in from the list and also from the list of
registered add-ins in the registry file, select its name, and then
click Remove.

Note Unloading or removing an add-in doesn't remove it from your
computer.


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Bruce wrote:
Graham,

Thank you for your response. I have done everything in those
links with no change. I even uninstalled Office, deleted the
install directory, and reinstalled, but the behavior is the same.
When I start up in safe mode, I do not get the error, so
something is getting loaded that is causing the error. When I
look at the addins, there were no addins listed in Word, however
the registry showed some addin keys. I renamed them, but that
did not change the behavior. Is there a way to start word so I
can see what is being loaded when?

Bruce..

"Graham Mayor" wrote:

See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Bruce wrote:
When I start WinWord2003, I get two errors that say something
cannot be found, but it does not say what. I only get the
triangle with the exclaimation point and the words cannot be
found. I have looked at the add-ons, and removed all of them,
so it should not be trying to load something else. This is a
part of a clean install. The only other major thing I am
running is Norton. Is there a way to get WinWord to log
everything it does during startup? Do you have any other
suggestions?



  #9  
Old August 25th, 2006, 06:03 PM posted to microsoft.public.word.docmanagement
Bruce
external usenet poster
 
Posts: 374
Default ! cannot be found

Yes, that plugin has been disabled. I just switched to Norton from McAfee.
McAfee got to be too big a drain on resources.

"Graham Mayor" wrote:

Norton has problems of its own. Have you tried unchecking its office
plug-in, which conflicts with a number of aspects of Word performance and
does nothing useful?

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Bruce wrote:
Unfortunately, I don't either. This is a fresh install. The first
thing installed was WinXP. The second was Norton. The third was
office. The behavior began then.

Bruce..

"Graham Mayor" wrote:

Clearly you haven't removed them all. COM add-ins are listed
separately from DOT add-ins. Safe mode loads Word without add-ins or
the default template. Rename normal.dot and if the problem remains
you still have some add-in (or part of one) that is causing trouble.
Unfortunately without knowing what you have installed (or
uninstalled) that's as far as I can go at this distance.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Bruce wrote:
Graham,

If you look at my initial post, you will find that I already deleted
all of the add-ins. The behavior remains the same.

Bruce..

"Graham Mayor" wrote:

You probably have a COM add-in?

From Word help:

Load or unload a Component Object Model (COM) add-in program

If you are not a developer, you probably will not need to load or
unload a Component Object Model (COM) add-in because most COM
add-ins include an install and uninstall program that loads or
unloads the add-in for you.

1. If you have already added the COM Add-Ins command to the Tools
menu, skip to Step 6.

2. On the Tools menu, click Customize, and then click the Commands
tab.

3. In the Categories box, click Tools.

4. Drag COM Add-Ins from the Commands box over the Tools menu. When
the Tools menu displays the menu commands, point to the location
where you want the COM Add-Ins command to appear on the menu, and
then release the mouse button.

5. Click Close.

6. On the Tools menu, click COM Add-Ins and do any of the
following:

To load an add-in, select the check box next to the add-in name in
the Add-Ins available list. If the add-in you want isn't in the
Add-Ins available list, click Add, locate the add-in, and then
click OK.

To unload an add-in from memory but keep its name in the list,
clear the check box next to the add-in name.

To remove an add-in from the list and also from the list of
registered add-ins in the registry file, select its name, and then
click Remove.

Note Unloading or removing an add-in doesn't remove it from your
computer.


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Bruce wrote:
Graham,

Thank you for your response. I have done everything in those
links with no change. I even uninstalled Office, deleted the
install directory, and reinstalled, but the behavior is the same.
When I start up in safe mode, I do not get the error, so
something is getting loaded that is causing the error. When I
look at the addins, there were no addins listed in Word, however
the registry showed some addin keys. I renamed them, but that
did not change the behavior. Is there a way to start word so I
can see what is being loaded when?

Bruce..

"Graham Mayor" wrote:

See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Bruce wrote:
When I start WinWord2003, I get two errors that say something
cannot be found, but it does not say what. I only get the
triangle with the exclaimation point and the words cannot be
found. I have looked at the add-ons, and removed all of them,
so it should not be trying to load something else. This is a
part of a clean install. The only other major thing I am
running is Norton. Is there a way to get WinWord to log
everything it does during startup? Do you have any other
suggestions?




 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump


All times are GMT +1. The time now is 02:04 PM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004-2024 OfficeFrustration.
The comments are property of their posters.