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#1
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Snapshot Viewer will not open .snp file
We have a client that sends us .snp files as email attachments. We have
Office 2007 installed on new Windows XP PCs. We have the Snapshot Viewer installed. When we attempt to open an .snp file, either from email or after saving attachment to the desktop, all we get is a blank Snapshot Viewer window. If we re-install the Shapshot Viewer we can then open one .snp file and then it reverts back to opening with a blank viewer window for subsequent ..snp files that are opened. Any ideas would be greatly appreciated Susie |
#2
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Snapshot Viewer will not open .snp file
Install a different Printer Driver for the workstations exhibiting the
Snapshot viewer issue. -- HTH Stephen Lebans http://www.lebans.com Access Code, Tips and Tricks Please respond only to the newsgroups so everyone can benefit. "susiew53" wrote in message ... We have a client that sends us .snp files as email attachments. We have Office 2007 installed on new Windows XP PCs. We have the Snapshot Viewer installed. When we attempt to open an .snp file, either from email or after saving attachment to the desktop, all we get is a blank Snapshot Viewer window. If we re-install the Shapshot Viewer we can then open one .snp file and then it reverts back to opening with a blank viewer window for subsequent .snp files that are opened. Any ideas would be greatly appreciated Susie |
#3
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Snapshot Viewer will not open .snp file
This is a large office environment with a lot of printers. These PCs have
about 8 different printers installed. Are you suggesting that I remove all of the installed printer drivers? "Stephen Lebans" wrote: Install a different Printer Driver for the workstations exhibiting the Snapshot viewer issue. -- HTH Stephen Lebans http://www.lebans.com Access Code, Tips and Tricks Please respond only to the newsgroups so everyone can benefit. "susiew53" wrote in message ... We have a client that sends us .snp files as email attachments. We have Office 2007 installed on new Windows XP PCs. We have the Snapshot Viewer installed. When we attempt to open an .snp file, either from email or after saving attachment to the desktop, all we get is a blank Snapshot Viewer window. If we re-install the Shapshot Viewer we can then open one .snp file and then it reverts back to opening with a blank viewer window for subsequent .snp files that are opened. Any ideas would be greatly appreciated Susie |
#4
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Snapshot Viewer will not open .snp file
As I stated in my original post, install a different(try a plain HP
Laserjet) printer driver(not a Network config) directly on one of the problem machines. If the above fails to resolve your issue then I would unistall the Snapshot viewer app and reinstall it. -- HTH Stephen Lebans http://www.lebans.com Access Code, Tips and Tricks Please respond only to the newsgroups so everyone can benefit. "susiew53" wrote in message ... This is a large office environment with a lot of printers. These PCs have about 8 different printers installed. Are you suggesting that I remove all of the installed printer drivers? "Stephen Lebans" wrote: Install a different Printer Driver for the workstations exhibiting the Snapshot viewer issue. -- HTH Stephen Lebans http://www.lebans.com Access Code, Tips and Tricks Please respond only to the newsgroups so everyone can benefit. "susiew53" wrote in message ... We have a client that sends us .snp files as email attachments. We have Office 2007 installed on new Windows XP PCs. We have the Snapshot Viewer installed. When we attempt to open an .snp file, either from email or after saving attachment to the desktop, all we get is a blank Snapshot Viewer window. If we re-install the Shapshot Viewer we can then open one .snp file and then it reverts back to opening with a blank viewer window for subsequent .snp files that are opened. Any ideas would be greatly appreciated Susie |
#5
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Snapshot Viewer will not open .snp file
I'll try that. Thanks.
"Stephen Lebans" wrote: As I stated in my original post, install a different(try a plain HP Laserjet) printer driver(not a Network config) directly on one of the problem machines. If the above fails to resolve your issue then I would unistall the Snapshot viewer app and reinstall it. -- HTH Stephen Lebans http://www.lebans.com Access Code, Tips and Tricks Please respond only to the newsgroups so everyone can benefit. "susiew53" wrote in message ... This is a large office environment with a lot of printers. These PCs have about 8 different printers installed. Are you suggesting that I remove all of the installed printer drivers? "Stephen Lebans" wrote: Install a different Printer Driver for the workstations exhibiting the Snapshot viewer issue. -- HTH Stephen Lebans http://www.lebans.com Access Code, Tips and Tricks Please respond only to the newsgroups so everyone can benefit. "susiew53" wrote in message ... We have a client that sends us .snp files as email attachments. We have Office 2007 installed on new Windows XP PCs. We have the Snapshot Viewer installed. When we attempt to open an .snp file, either from email or after saving attachment to the desktop, all we get is a blank Snapshot Viewer window. If we re-install the Shapshot Viewer we can then open one .snp file and then it reverts back to opening with a blank viewer window for subsequent .snp files that are opened. Any ideas would be greatly appreciated Susie |
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