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#11
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Outlook Address Book Will Not Open
http://office.microsoft.com/en-us/ou...771141033.aspx is for XP not
Vista. I agree that it is not written very well. My procedure worked in conjunction with Microsoft Help & Support Article ID 287563. The saved Outlook.pst file must be installed before Outlook is initially started. You must close and restart Outlook after completing Article 287563 Step 2. In step 2, I left the "descriptive name" at the default "Contacts". I asume that if you had an achive.pst file, you would save and installed in a similar manner. Bob in PGI "Russ Valentine [MVP-Outlook]" wrote: http://office.microsoft.com/en-us/ou...771141033.aspx is as close as Microsoft can come to providing correct information. It contains an error. It states you can copy the file to Outlook's default location. That is no longer true because in most instances Outlook will have already created a PST file in that location that you will overwrite and corrupt your profile. The article does clearly state that you must connect to a copied PST file using File Open Outlook Data file... If you did that, you would be fine. Your description does not say you did. Perhaps you did not post accurately. -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... Copying direct worked for me. I used Microsoft Help & Support Artical ID 287563 to get my Contacts into my Outlook Address Book. I do not see any corruption yet. Is there an Microsoft Help & Suport Article on your method? I believe there is a need because Vista is easly damaged and very likely to require reload. The Outlook.pst file containes a lot of information and it is highly desirable to recover it. "Russ Valentine [MVP-Outlook]" wrote: You never copy a file to Outlook's default location. That will not connect it correctly to Outlook, but will corrupt your profile. You copy it to any other location, then open it in Outlook: File Open Outlook data file. -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... 1. Final shutdown Outlook. 2. Saved Outlook.pst to G Drive. 3. Formated C: and restored the Dell as shipped software (Vista, Adobe Elements, McAfee, etc). This restore is a built in Dell feature. 4. Installed Office Professional 2003 from my CD. 5. Copied Outlook.pst from Drive G: to C:\user\Bob in PGI\AppData\Local\Microsoft\Outlook. There was no Outlook.pst file present when I copied to the folder. 6. Started Outlook. All my old e-mail & contacts came up OK except the Outlook Address Book is empty and not accesible. I am looking at Microsoft Help & Support Artical ID 287563 "Contact Information does not appear in the address book in Outlook". I will try to follow their instructions. Bob in PGI "Russ Valentine [MVP-Outlook]" wrote: How you copied, transferred and connected to your Outlook data file are all in play. You made one of those steps incorrectly. That's why I asked you what you did. You haven't told us. Be clear. Be specific. -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... I was trying to answer your question. I guess I did not understand what you wanted. I have some additional information. I went to Tools/E-mail Accounts and added a Personal Address Book. Now when I go to Tools/Address Book, I get & acknowedge the error message and the Address Book Radio Box now has 4 entries (Outlook Address Book, Contacts, Contacts & Personel Address Book). The new Contacts has all my contacts in it. I need to eliminate the empty Contacts and associate the good Contacts with the Outlook Address Book. My notes indicate a simular problem when I transfered Outlook to my former XP computer. I did fix the problem in a maner simular to the above information. Except I do not remember all the details. Bob in PGI "Russ Valentine [MVP-Outlook]" wrote: Now answer my question. -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... I formatted C:, loaded Microsoft Office Professional 2003, Loaded the Outlook.pst file that I had saved before formatting C; & started Outlook. Outlook came up with all my e-mail (inbox & sent items) as they were before I formated C: Outlook Contacts Folder has all my contacts as they were before I formated C: I am receiving and sending e-mail OK. Of course there were many other programs and files to restore. Bob in PGI "Russ Valentine [MVP-Outlook]" wrote: You must not have connected to your old file correctly. What did you do? -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... Outlook Address Book Will Not Open After Format C and Reload As Shipped Software Background: I have 32 bit Microsoft Vista Ultimate. It is running on a Dell XPS420 with Q6600, 2.4GHZ quad processor that I purchased in December 2007. I have 4 GB @ 667 MHZ of memory (3.3 GB usable). I have a 256 MB ATI HD 2600 graphics card. I have a Dell Ultrasharp 22 inch monitor (1680 x 1050 pixels). I use McAfee VirusScan Plus. I have Office Professional 2003 and use Outlook for e-mail. Microsoft Works 8.5 and Adobe Photoshop Elements 6.0 came with the computer. I have 2 Optical drives E: & F: a 320 GB SATA hard drive C: & D: and a 250 GB SATA hard drive G: for backup. Microsoft update is auto and all Microsoft Windows software is current. Other programs such as McAfee VirusScan, Windows Defender etc. are up to date. Problem: I had to format C and reload the Dell as shipped software because Vista was damaged and could not be repaired. I saved the Outlook.pst file and loaded it after I reloaded Microsoft Office. I have all my old e-mail. I can see my Contacts in the Contacts Folder but when I select To: I get the following error message: I get the same error message when I select Tool/Address Book: The address list (book ?) could not be displayed. The contacts folder associated with this address list (book ?) could not be opened. It may have been moved or deleted or you do not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Office Outlook Help. The Microsoft Office Outlook Help “Remove contact folder from address book” does not help or address the problem. Can anyone please help me fix Microsoft Outlook 2003 so that it can see and use my contacts in the Contacts Folder. |
#12
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Outlook Address Book Will Not Open
OS is not in play here.
The correct procedures are posted here every day: http://www.slipstick.com/config/backup.htm http://www.howto-outlook.com/Howto/backupandrestore.htm -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... http://office.microsoft.com/en-us/ou...771141033.aspx is for XP not Vista. I agree that it is not written very well. My procedure worked in conjunction with Microsoft Help & Support Article ID 287563. The saved Outlook.pst file must be installed before Outlook is initially started. You must close and restart Outlook after completing Article 287563 Step 2. In step 2, I left the "descriptive name" at the default "Contacts". I asume that if you had an achive.pst file, you would save and installed in a similar manner. Bob in PGI "Russ Valentine [MVP-Outlook]" wrote: http://office.microsoft.com/en-us/ou...771141033.aspx is as close as Microsoft can come to providing correct information. It contains an error. It states you can copy the file to Outlook's default location. That is no longer true because in most instances Outlook will have already created a PST file in that location that you will overwrite and corrupt your profile. The article does clearly state that you must connect to a copied PST file using File Open Outlook Data file... If you did that, you would be fine. Your description does not say you did. Perhaps you did not post accurately. -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... Copying direct worked for me. I used Microsoft Help & Support Artical ID 287563 to get my Contacts into my Outlook Address Book. I do not see any corruption yet. Is there an Microsoft Help & Suport Article on your method? I believe there is a need because Vista is easly damaged and very likely to require reload. The Outlook.pst file containes a lot of information and it is highly desirable to recover it. "Russ Valentine [MVP-Outlook]" wrote: You never copy a file to Outlook's default location. That will not connect it correctly to Outlook, but will corrupt your profile. You copy it to any other location, then open it in Outlook: File Open Outlook data file. -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... 1. Final shutdown Outlook. 2. Saved Outlook.pst to G Drive. 3. Formated C: and restored the Dell as shipped software (Vista, Adobe Elements, McAfee, etc). This restore is a built in Dell feature. 4. Installed Office Professional 2003 from my CD. 5. Copied Outlook.pst from Drive G: to C:\user\Bob in PGI\AppData\Local\Microsoft\Outlook. There was no Outlook.pst file present when I copied to the folder. 6. Started Outlook. All my old e-mail & contacts came up OK except the Outlook Address Book is empty and not accesible. I am looking at Microsoft Help & Support Artical ID 287563 "Contact Information does not appear in the address book in Outlook". I will try to follow their instructions. Bob in PGI "Russ Valentine [MVP-Outlook]" wrote: How you copied, transferred and connected to your Outlook data file are all in play. You made one of those steps incorrectly. That's why I asked you what you did. You haven't told us. Be clear. Be specific. -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... I was trying to answer your question. I guess I did not understand what you wanted. I have some additional information. I went to Tools/E-mail Accounts and added a Personal Address Book. Now when I go to Tools/Address Book, I get & acknowedge the error message and the Address Book Radio Box now has 4 entries (Outlook Address Book, Contacts, Contacts & Personel Address Book). The new Contacts has all my contacts in it. I need to eliminate the empty Contacts and associate the good Contacts with the Outlook Address Book. My notes indicate a simular problem when I transfered Outlook to my former XP computer. I did fix the problem in a maner simular to the above information. Except I do not remember all the details. Bob in PGI "Russ Valentine [MVP-Outlook]" wrote: Now answer my question. -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... I formatted C:, loaded Microsoft Office Professional 2003, Loaded the Outlook.pst file that I had saved before formatting C; & started Outlook. Outlook came up with all my e-mail (inbox & sent items) as they were before I formated C: Outlook Contacts Folder has all my contacts as they were before I formated C: I am receiving and sending e-mail OK. Of course there were many other programs and files to restore. Bob in PGI "Russ Valentine [MVP-Outlook]" wrote: You must not have connected to your old file correctly. What did you do? -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... Outlook Address Book Will Not Open After Format C and Reload As Shipped Software Background: I have 32 bit Microsoft Vista Ultimate. It is running on a Dell XPS420 with Q6600, 2.4GHZ quad processor that I purchased in December 2007. I have 4 GB @ 667 MHZ of memory (3.3 GB usable). I have a 256 MB ATI HD 2600 graphics card. I have a Dell Ultrasharp 22 inch monitor (1680 x 1050 pixels). I use McAfee VirusScan Plus. I have Office Professional 2003 and use Outlook for e-mail. Microsoft Works 8.5 and Adobe Photoshop Elements 6.0 came with the computer. I have 2 Optical drives E: & F: a 320 GB SATA hard drive C: & D: and a 250 GB SATA hard drive G: for backup. Microsoft update is auto and all Microsoft Windows software is current. Other programs such as McAfee VirusScan, Windows Defender etc. are up to date. Problem: I had to format C and reload the Dell as shipped software because Vista was damaged and could not be repaired. I saved the Outlook.pst file and loaded it after I reloaded Microsoft Office. I have all my old e-mail. I can see my Contacts in the Contacts Folder but when I select To: I get the following error message: I get the same error message when I select Tool/Address Book: The address list (book ?) could not be displayed. The contacts folder associated with this address list (book ?) could not be opened. It may have been moved or deleted or you do not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Office Outlook Help. The Microsoft Office Outlook Help “Remove contact folder from address book” does not help or address the problem. Can anyone please help me fix Microsoft Outlook 2003 so that it can see and use my contacts in the Contacts Folder. |
#13
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Outlook Address Book Will Not Open
These references were very helpfull. I will be able to share them with
members of my computer club. I downloaded the Outlook Personal Folder Backup. Thank you for your help! Bob in PGI "Russ Valentine [MVP-Outlook]" wrote: OS is not in play here. The correct procedures are posted here every day: http://www.slipstick.com/config/backup.htm http://www.howto-outlook.com/Howto/backupandrestore.htm -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... http://office.microsoft.com/en-us/ou...771141033.aspx is for XP not Vista. I agree that it is not written very well. My procedure worked in conjunction with Microsoft Help & Support Article ID 287563. The saved Outlook.pst file must be installed before Outlook is initially started. You must close and restart Outlook after completing Article 287563 Step 2. In step 2, I left the "descriptive name" at the default "Contacts". I asume that if you had an achive.pst file, you would save and installed in a similar manner. Bob in PGI "Russ Valentine [MVP-Outlook]" wrote: http://office.microsoft.com/en-us/ou...771141033.aspx is as close as Microsoft can come to providing correct information. It contains an error. It states you can copy the file to Outlook's default location. That is no longer true because in most instances Outlook will have already created a PST file in that location that you will overwrite and corrupt your profile. The article does clearly state that you must connect to a copied PST file using File Open Outlook Data file... If you did that, you would be fine. Your description does not say you did. Perhaps you did not post accurately. -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... Copying direct worked for me. I used Microsoft Help & Support Artical ID 287563 to get my Contacts into my Outlook Address Book. I do not see any corruption yet. Is there an Microsoft Help & Suport Article on your method? I believe there is a need because Vista is easly damaged and very likely to require reload. The Outlook.pst file containes a lot of information and it is highly desirable to recover it. "Russ Valentine [MVP-Outlook]" wrote: You never copy a file to Outlook's default location. That will not connect it correctly to Outlook, but will corrupt your profile. You copy it to any other location, then open it in Outlook: File Open Outlook data file. -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... 1. Final shutdown Outlook. 2. Saved Outlook.pst to G Drive. 3. Formated C: and restored the Dell as shipped software (Vista, Adobe Elements, McAfee, etc). This restore is a built in Dell feature. 4. Installed Office Professional 2003 from my CD. 5. Copied Outlook.pst from Drive G: to C:\user\Bob in PGI\AppData\Local\Microsoft\Outlook. There was no Outlook.pst file present when I copied to the folder. 6. Started Outlook. All my old e-mail & contacts came up OK except the Outlook Address Book is empty and not accesible. I am looking at Microsoft Help & Support Artical ID 287563 "Contact Information does not appear in the address book in Outlook". I will try to follow their instructions. Bob in PGI "Russ Valentine [MVP-Outlook]" wrote: How you copied, transferred and connected to your Outlook data file are all in play. You made one of those steps incorrectly. That's why I asked you what you did. You haven't told us. Be clear. Be specific. -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... I was trying to answer your question. I guess I did not understand what you wanted. I have some additional information. I went to Tools/E-mail Accounts and added a Personal Address Book. Now when I go to Tools/Address Book, I get & acknowedge the error message and the Address Book Radio Box now has 4 entries (Outlook Address Book, Contacts, Contacts & Personel Address Book). The new Contacts has all my contacts in it. I need to eliminate the empty Contacts and associate the good Contacts with the Outlook Address Book. My notes indicate a simular problem when I transfered Outlook to my former XP computer. I did fix the problem in a maner simular to the above information. Except I do not remember all the details. Bob in PGI "Russ Valentine [MVP-Outlook]" wrote: Now answer my question. -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... I formatted C:, loaded Microsoft Office Professional 2003, Loaded the Outlook.pst file that I had saved before formatting C; & started Outlook. Outlook came up with all my e-mail (inbox & sent items) as they were before I formated C: Outlook Contacts Folder has all my contacts as they were before I formated C: I am receiving and sending e-mail OK. Of course there were many other programs and files to restore. Bob in PGI "Russ Valentine [MVP-Outlook]" wrote: You must not have connected to your old file correctly. What did you do? -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... Outlook Address Book Will Not Open After Format C and Reload As Shipped Software Background: I have 32 bit Microsoft Vista Ultimate. It is running on a Dell XPS420 with Q6600, 2.4GHZ quad processor that I purchased in December 2007. I have 4 GB @ 667 MHZ of memory (3.3 GB usable). I have a 256 MB ATI HD 2600 graphics card. I have a Dell Ultrasharp 22 inch monitor (1680 x 1050 pixels). I use McAfee VirusScan Plus. I have Office Professional 2003 and use Outlook for e-mail. Microsoft Works 8.5 and Adobe Photoshop Elements 6.0 came with the computer. I have 2 Optical drives E: & F: a 320 GB SATA hard drive C: & D: and a 250 GB SATA hard drive G: for backup. Microsoft update is auto and all Microsoft Windows software is current. Other programs such as McAfee VirusScan, Windows Defender etc. are up to date. Problem: I had to format C and reload the Dell as shipped software because Vista was damaged and could not be repaired. I saved the Outlook.pst file and loaded it after I reloaded Microsoft Office. I have all my old e-mail. I can see my Contacts in the Contacts Folder but when I select To: I get the following error message: I get the same error message when I select Tool/Address Book: The address list (book ?) could not be displayed. The contacts folder associated with this address list (book ?) could not be opened. It may have been moved or deleted or you do not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Office Outlook Help. The Microsoft Office Outlook Help “Remove contact folder from address book” does not help or address the problem. Can anyone please help me fix Microsoft Outlook 2003 so that it can see and use my contacts in the Contacts Folder. |
#14
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Outlook Address Book Will Not Open
You're welcome. No one gets this right by relying on their instincts or the
Help files. Microsoft has made migrating Outlook data an exercise in counterintuitive futility. They will neither admit nor remedy the problem, and it gets worse with each successive version. Just my opinion, of course. -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... These references were very helpfull. I will be able to share them with members of my computer club. I downloaded the Outlook Personal Folder Backup. Thank you for your help! Bob in PGI "Russ Valentine [MVP-Outlook]" wrote: OS is not in play here. The correct procedures are posted here every day: http://www.slipstick.com/config/backup.htm http://www.howto-outlook.com/Howto/backupandrestore.htm -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... http://office.microsoft.com/en-us/ou...771141033.aspx is for XP not Vista. I agree that it is not written very well. My procedure worked in conjunction with Microsoft Help & Support Article ID 287563. The saved Outlook.pst file must be installed before Outlook is initially started. You must close and restart Outlook after completing Article 287563 Step 2. In step 2, I left the "descriptive name" at the default "Contacts". I asume that if you had an achive.pst file, you would save and installed in a similar manner. Bob in PGI "Russ Valentine [MVP-Outlook]" wrote: http://office.microsoft.com/en-us/ou...771141033.aspx is as close as Microsoft can come to providing correct information. It contains an error. It states you can copy the file to Outlook's default location. That is no longer true because in most instances Outlook will have already created a PST file in that location that you will overwrite and corrupt your profile. The article does clearly state that you must connect to a copied PST file using File Open Outlook Data file... If you did that, you would be fine. Your description does not say you did. Perhaps you did not post accurately. -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... Copying direct worked for me. I used Microsoft Help & Support Artical ID 287563 to get my Contacts into my Outlook Address Book. I do not see any corruption yet. Is there an Microsoft Help & Suport Article on your method? I believe there is a need because Vista is easly damaged and very likely to require reload. The Outlook.pst file containes a lot of information and it is highly desirable to recover it. "Russ Valentine [MVP-Outlook]" wrote: You never copy a file to Outlook's default location. That will not connect it correctly to Outlook, but will corrupt your profile. You copy it to any other location, then open it in Outlook: File Open Outlook data file. -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... 1. Final shutdown Outlook. 2. Saved Outlook.pst to G Drive. 3. Formated C: and restored the Dell as shipped software (Vista, Adobe Elements, McAfee, etc). This restore is a built in Dell feature. 4. Installed Office Professional 2003 from my CD. 5. Copied Outlook.pst from Drive G: to C:\user\Bob in PGI\AppData\Local\Microsoft\Outlook. There was no Outlook.pst file present when I copied to the folder. 6. Started Outlook. All my old e-mail & contacts came up OK except the Outlook Address Book is empty and not accesible. I am looking at Microsoft Help & Support Artical ID 287563 "Contact Information does not appear in the address book in Outlook". I will try to follow their instructions. Bob in PGI "Russ Valentine [MVP-Outlook]" wrote: How you copied, transferred and connected to your Outlook data file are all in play. You made one of those steps incorrectly. That's why I asked you what you did. You haven't told us. Be clear. Be specific. -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... I was trying to answer your question. I guess I did not understand what you wanted. I have some additional information. I went to Tools/E-mail Accounts and added a Personal Address Book. Now when I go to Tools/Address Book, I get & acknowedge the error message and the Address Book Radio Box now has 4 entries (Outlook Address Book, Contacts, Contacts & Personel Address Book). The new Contacts has all my contacts in it. I need to eliminate the empty Contacts and associate the good Contacts with the Outlook Address Book. My notes indicate a simular problem when I transfered Outlook to my former XP computer. I did fix the problem in a maner simular to the above information. Except I do not remember all the details. Bob in PGI "Russ Valentine [MVP-Outlook]" wrote: Now answer my question. -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... I formatted C:, loaded Microsoft Office Professional 2003, Loaded the Outlook.pst file that I had saved before formatting C; & started Outlook. Outlook came up with all my e-mail (inbox & sent items) as they were before I formated C: Outlook Contacts Folder has all my contacts as they were before I formated C: I am receiving and sending e-mail OK. Of course there were many other programs and files to restore. Bob in PGI "Russ Valentine [MVP-Outlook]" wrote: You must not have connected to your old file correctly. What did you do? -- Russ Valentine [MVP-Outlook] "Bob in PGI" wrote in message ... Outlook Address Book Will Not Open After Format C and Reload As Shipped Software Background: I have 32 bit Microsoft Vista Ultimate. It is running on a Dell XPS420 with Q6600, 2.4GHZ quad processor that I purchased in December 2007. I have 4 GB @ 667 MHZ of memory (3.3 GB usable). I have a 256 MB ATI HD 2600 graphics card. I have a Dell Ultrasharp 22 inch monitor (1680 x 1050 pixels). I use McAfee VirusScan Plus. I have Office Professional 2003 and use Outlook for e-mail. Microsoft Works 8.5 and Adobe Photoshop Elements 6.0 came with the computer. I have 2 Optical drives E: & F: a 320 GB SATA hard drive C: & D: and a 250 GB SATA hard drive G: for backup. Microsoft update is auto and all Microsoft Windows software is current. Other programs such as McAfee VirusScan, Windows Defender etc. are up to date. Problem: I had to format C and reload the Dell as shipped software because Vista was damaged and could not be repaired. I saved the Outlook.pst file and loaded it after I reloaded Microsoft Office. I have all my old e-mail. I can see my Contacts in the Contacts Folder but when I select To: I get the following error message: I get the same error message when I select Tool/Address Book: The address list (book ?) could not be displayed. The contacts folder associated with this address list (book ?) could not be opened. It may have been moved or deleted or you do not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Office Outlook Help. The Microsoft Office Outlook Help “Remove contact folder from address book” does not help or address the problem. Can anyone please help me fix Microsoft Outlook 2003 so that it can see and use my contacts in the Contacts Folder. |
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