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OL2003, send/receive fail only at first start of day
On Tue, 11 Jan 2005 20:17:01 -0800, pb2000 wrote:
Thanks for this suggestion although it's all already off. I have the following antivirus, antispam, and antispyware software installed: Trend Micro PC-cillin Internet Security 2005 (firewall, antivirus) - virus checking of incoming and outgoing email disabled - spam checking disabled - firewall has no effect - seen the problem with and without it turned on While I've not heard of it as a problem with PC-cillin, apparently with Norton the only way to actually disable mail scanning is to uninstall it and then reinstall it with the options disabled. Could you try that with PC-cillin and see if that has any effect? -- Jeff Stephenson Outlook Development This posting is provided "AS IS" with no warranties, and confers no rights |
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Hi Jeff,
I've done the reinstall. Will now observe OL behavior and report back. Thanks. Pete |
#3
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Hi Jeff,
No luck. Having done the uninstall and reinstall, today when I turned on my PC and opened Outlook it froze in the midst of downloading the three accounts. I finally canceled the initial automatic send/receive and did a manual one by clicking send/receive. All the accounts then downloaded email properly. Any further thoughts and suggestions to try? Thanks. Pete |
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On Fri, 14 Jan 2005 19:37:04 -0800, pb2000 wrote:
Hi Jeff, No luck. Having done the uninstall and reinstall, today when I turned on my PC and opened Outlook it froze in the midst of downloading the three accounts. I finally canceled the initial automatic send/receive and did a manual one by clicking send/receive. All the accounts then downloaded email properly. Any further thoughts and suggestions to try? Thanks. Pete Wow, I'm stumped as to why it would happen only on the first send/receive. Could you turn on diagnostic logging before you log out (see http://support.microsoft.com/default...;en-us;Q300479) and post the OPMLog.log file after the first send/receive of the day? -- Jeff Stephenson Outlook Development This posting is provided "AS IS" with no warranties, and confers no rights |
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Hi Jeff,
I'm sending you the log file via a separate email. I hope that is OK. Many thanks, Pete |
#7
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On Sat, 15 Jan 2005 08:55:02 -0800, pb2000 wrote:
Hello Jeff, The log file follows. It reflects the first automatic send/receive operation. I then did two additional send/receive right after the first automatic. I have the log file for all three although the forum limits a post to 30,000 characters so only the first one appears below. If you want the others, let me know how to send to you. A summary of all three results: 1. The first automatic send/receive that OL does upon opening: Receive for "Pete's MDBGroupInc Email (DSL)" froze, all other operations completed normally. 2. I clicked send/receive. Receive for "Pete's Worldnet Email (DSL)" failed with a server locked error, all other operations completed normally (including the that failed in step 1 above. 3. Not in the log file below due to forum posting length limits: I clicked send/receive again. All operations completed normally. I then turned off logging and closed Outlook. I hope it suggests something to you! I assume that your "Pete's MDBGroupInc Email" account is the Yahoo account (pop.bizmail.yahoo.com)? It looks like the server dropped the connection (that 0x800ccc0f error code at the end of the log) about a minute after Outlook started downloading the 6th of 8 messages on the server. Are you sure you've got all anti-virus scanning of email turned off? The symptoms you have are exactly what others have been experiencing as a result of such scanning. Though I've not heard of it with respect to PC-cillin, you might try something that seems necessary with Norton: uninstall PC-cillin, then reinstall it without the scanning options. -- Jeff Stephenson Outlook Development This posting is provided "AS IS" with no warranties, and confers no rights |
#8
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I have the SAME problem. I also use PC-cillin 2005. At the moment I'm
testing some setting changes in the "Personal Firewall" section of this suite. I have edited the default settings in the exceptions list as follows: 1. Put a check mark under "Active" for everything that says Outlook, port 25, and port 110. (There are others, but make sure of these.) 2. Change the POP 3/Port 110 exception from "Out" to "In". I really like this antivirus/firewall and must admit disappointment if this is the cause of our dilemma. BUT, to Trend Micro's credit, I ran a firewall test at a very reputable site and the results were that I am completely stealth. As far as our Outlook issue is concerned, these changes have worked for me these first two days. Hopefully not a fluke. Still testing. ZILLA "pb2000" wrote: Using Outlook 2003 SP1, Windows XP Pro SP2. OL2003 configured with 3 POP3 mail accounts. Two Worldnet (uses SSL), one Yahoo business mail (does not use SSL). This problem occurs ONLY when first starting for the day, having booted the PC, gotten to the desktop, and started OL2003. OL is set to do a send/receive upon startup and to check each email account periodically. Invariably, the initial send/receive will start and get part way through. The two sends will complete (one account is receive only) and one or more of the receives may complete. One or two of the receives will hang until a time-out error occurs. Sometimes simply clicking send/receive suffices to get a complete send/receive done. Sometimes I must restart Outlook. Sometimes I must reboot the PC. Once a send/receive cycle completes, it will be fine for the rest of the day. I have done all the suggested things in article 813514 with no effect: * reinstalled Outlook Express * rebuilt the profiles * repaired the Outlook installation * checked account settings against each ISP's requirements * checked firewall settings (PC-cillin Internet Security 2005) - problem occurs even with firewall turned off * disabled email checking and spam filtering in PC-cillin Internet Security 2005 * disabled spam checking in Outlook * checked for disabled add-ins in Outlook - none * checked for defective emails in each account on servers * check PST files for errors with checkpst.exe. They seem to occur periodically and I periodically fix them. BUT I've seen this problem occur when I have just checked all the PSTs (four total) and know they're error-free. Needless to say this is driving me batty. Any suggestions? Many thanks. |
#9
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First to Jeff,
recall that the first the you asked me to do was uninstall PC-cillin and reinstall without the email scanning. I did that. And then subsequently went into PC-cillin to verify that email scanning was indeed not turned on. I've used a registry cleaner to look for remnants of past software - e.g. McAfee VirusScan Pro 7.0 and the PC-cillin anti-spam for Outlook (obviously not antivirus, but I was checking for anything). No remnants found. I also tried turning off Spybot Search and Destroy's real-time spyware checkers. This had no impact. The problem is still there. Any further thoughts? ZILLA: Thanks for this suggestion. I don't know that it will help, though. I'm actually behind a hardware NAT firewall built into my wireless router. In the past I've disabled the PC-cillin firewall entirely and the problem remained. |
#10
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pb2000,
I had a similar problem with my mail provider a while back. It turns out that they instigated a outgoing mail server authentication policy. The policy was that POP3 mail had to be received (or logged into) before (within a specified period of time) access to the SMTP server would succeed for that IP. Since Outlook would send mail then check for mail, the first send would fail. Subsequent send/receives would work fine, since the SMTP access had been authenticated by the POP3 login. Luckily OL2003 added a feature for this for individual accounts. You need to tell Outlook that it should login to the POP3 server before sending mail: Tools/E-mail accounts Click "View or change existing e-mail accounts.", then "Next " double-click the account in question. Click "More Settings..." button Click "Outgoing Server" tab. Check "My outgoing server (SMTP) requires authentication" Click "Log on to incoming mail server before sending mail" Let us know if that works -- Peter "pb2000" wrote in message ... Using Outlook 2003 SP1, Windows XP Pro SP2. OL2003 configured with 3 POP3 mail accounts. Two Worldnet (uses SSL), one Yahoo business mail (does not use SSL). This problem occurs ONLY when first starting for the day, having booted the PC, gotten to the desktop, and started OL2003. OL is set to do a send/receive upon startup and to check each email account periodically. Invariably, the initial send/receive will start and get part way through. The two sends will complete (one account is receive only) and one or more of the receives may complete. One or two of the receives will hang until a time-out error occurs. Sometimes simply clicking send/receive suffices to get a complete send/receive done. Sometimes I must restart Outlook. Sometimes I must reboot the PC. Once a send/receive cycle completes, it will be fine for the rest of the day. I have done all the suggested things in article 813514 with no effect: * reinstalled Outlook Express * rebuilt the profiles * repaired the Outlook installation * checked account settings against each ISP's requirements * checked firewall settings (PC-cillin Internet Security 2005) - problem occurs even with firewall turned off * disabled email checking and spam filtering in PC-cillin Internet Security 2005 * disabled spam checking in Outlook * checked for disabled add-ins in Outlook - none * checked for defective emails in each account on servers * check PST files for errors with checkpst.exe. They seem to occur periodically and I periodically fix them. BUT I've seen this problem occur when I have just checked all the PSTs (four total) and know they're error-free. Needless to say this is driving me batty. Any suggestions? Many thanks. |
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