How do I find the time taken to respond to an email?

I want to be able to produce a report that shows the time taken to respond to
emails. Is there an easy way to get this information from outlook.

There's no built-in function for that. You'd have to program the solution
yourself with VBA, or see www.slipstick.com, where you might find an Add-in
for that.

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Best regards
Michael Bauer - MVP Outlook
Category Manager - Manage and share your categories:
SAM - The Sending Account Manager:
http://www.vboffice.net/product.html?lang=en


Am Wed, 7 Apr 2010 23:26:01 -0700 schrieb Veronica:

I want to be able to produce a report that shows the time taken to respond
to
emails. Is there an easy way to get this information from outlook.

You can use the Journal feature for this. When you use a table view, you can
easily copy the data you want to an Excel file and do your reporting from
there.
Tools- Options...- button Journal Options...

Depending on your version of Outlook, you can find the Journal folder in the
folder list or by pressing CTRL+8.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

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"Veronica" wrote in message
...
I want to be able to produce a report that shows the time taken to respond
to
emails. Is there an easy way to get this information from outlook.