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FAQ Database Creation (knowledge management)
Can you create a FAQ topical database with keyword look up capabilities?
Using Acess 2003 on a new help desk team. Would like to capture questions asked and quickly reference answers while fielding calls. I am a business user, not a programmer (although I did some interesting "damage" in a former life-smile). Thanks!! |
#2
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FAQ Database Creation (knowledge management)
See whether the free Newsgroup Answers MDB that Tony Toews has at
http://www.granite.ab.ca/access/newsgroupanswersmdb.htm is the sort of thing for which you're looking. -- Doug Steele, Microsoft Access MVP http://I.Am/DougSteele (no private e-mails, please) "AnalystMpls" wrote in message ... Can you create a FAQ topical database with keyword look up capabilities? Using Acess 2003 on a new help desk team. Would like to capture questions asked and quickly reference answers while fielding calls. I am a business user, not a programmer (although I did some interesting "damage" in a former life-smile). Thanks!! |
#3
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FAQ Database Creation (knowledge management)
"Douglas J. Steele" wrote:
See whether the free Newsgroup Answers MDB that Tony Toews has at http://www.granite.ab.ca/access/newsgroupanswersmdb.htm is the sort of thing for which you're looking. That wouldn't have been at the top of my list but excellent idea. Dunno why I wouldn't have thought of it. Tony -- Tony Toews, Microsoft Access MVP Tony's Main MS Access pages - http://www.granite.ab.ca/accsmstr.htm Tony's Microsoft Access Blog - http://msmvps.com/blogs/access/ For a convenient utility to keep your users FEs and other files updated see http://www.autofeupdater.com/ Granite Fleet Manager http://www.granitefleet.com/ |
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