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#1
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Phone format problem
Hi,
I seem to have a problem with how some of my phone numebrs are formatted in Outllook. I was tidying up my address book and and noticed that a number, but not all, of my contacts had problems in saving mobile phone numbers. Whilst editing a contact, I would select New Zealand as the Country, enter either 21, 25, 27 or 29 in the area code field and then a 6 or 7 digit number in the phone number field. For some reason, Outllook incorrectly formats the number as +64 64 (xx) xxxxxxx. When I go back into the contact to correct it, the area code field is blank and all the numbers, including the country code of 64, appear in the phone number field. I can't get it to save the changes in the correct format. Some of the contacts have the correct format saved, i.e. +64 (xx) xxxxxxx so I am unsure why it won't save numbers to this format for all my contacts. This problem only seems to be affected by mobile numbers. So far I haven't experienced this with any of my landline numbers, but I have only gotten as far as surnames starting with the letter B. I have Outlook Professional 2003. Thanks Harry |
#2
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Phone format problem
Kiwi Harry wrote:
I seem to have a problem with how some of my phone numebrs are formatted in Outllook. I was tidying up my address book and and noticed that a number, but not all, of my contacts had problems in saving mobile phone numbers. Whilst editing a contact, I would select New Zealand as the Country, enter either 21, 25, 27 or 29 in the area code field and then a 6 or 7 digit number in the phone number field. For some reason, Outllook incorrectly formats the number as +64 64 (xx) xxxxxxx. When I go back into the contact to correct it, the area code field is blank and all the numbers, including the country code of 64, appear in the phone number field. I can't get it to save the changes in the correct format. How have you configured the Windows dialing properties? -- Brian Tillman |
#3
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Phone format problem
"Brian Tillman" wrote: Kiwi Harry wrote: I seem to have a problem with how some of my phone numebrs are formatted in Outllook. I was tidying up my address book and and noticed that a number, but not all, of my contacts had problems in saving mobile phone numbers. Whilst editing a contact, I would select New Zealand as the Country, enter either 21, 25, 27 or 29 in the area code field and then a 6 or 7 digit number in the phone number field. For some reason, Outllook incorrectly formats the number as +64 64 (xx) xxxxxxx. When I go back into the contact to correct it, the area code field is blank and all the numbers, including the country code of 64, appear in the phone number field. I can't get it to save the changes in the correct format. How have you configured the Windows dialing properties? -- Brian Tillman Hi Brian. Automatically add country code option is unselected. There was only 1 location listed in Dialling Rules and has Area Code listed as 09. My local area code is 9. Clicked edit. Region/Country is set to New Zealand and area code is 09, although I have now removed the 0. No other entries on the General Tab. No entries in either the Area Code Rules or Calling Card tabs. Further to the above, if I create a new contact, the number format is how it should be. It seems that editing; old contacts created in previous versions of Outlook, is where I am having the format problem. I had Outlook 2000 previously. I upgraded early last year. Could it be they may be corrupted is some way? I appreciate your help Brian. |
#4
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Phone format problem
Kiwi Harry wrote:
Further to the above, if I create a new contact, the number format is how it should be. It seems that editing; old contacts created in previous versions of Outlook, is where I am having the format problem. I had Outlook 2000 previously. I upgraded early last year. Could it be they may be corrupted is some way? I have been able to simply edit a phone number to change a digit to itself and then save and close and have Outlook repair the number. -- Brian Tillman |
#5
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Phone format problem
"Brian Tillman" wrote: Kiwi Harry wrote: Further to the above, if I create a new contact, the number format is how it should be. It seems that editing; old contacts created in previous versions of Outlook, is where I am having the format problem. I had Outlook 2000 previously. I upgraded early last year. Could it be they may be corrupted is some way? I have been able to simply edit a phone number to change a digit to itself and then save and close and have Outlook repair the number. -- Brian Tillman Ok, I think I may have found the cause. If the phone number (excluding area code) is 6 digits then that is when I get the incorrect format. Numbers that are 7 digits are formatted correctly. I changed an incorrectly formatted 6 digit number to 7 digits and presto, the format was correct. Changed the number back to 6 digits and it was incorrectly formatted again. Is there any way to fix that? |
#6
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Phone format problem
Kiwi Harry wrote:
Ok, I think I may have found the cause. If the phone number (excluding area code) is 6 digits then that is when I get the incorrect format. Numbers that are 7 digits are formatted correctly. I changed an incorrectly formatted 6 digit number to 7 digits and presto, the format was correct. Changed the number back to 6 digits and it was incorrectly formatted again. Is there any way to fix that? I can't say because I've never been in an environment where the lengths of phone numbers could differ. -- Brian Tillman |
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