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Productkey problem when installing office 2003 on network



 
 
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  #1  
Old June 1st, 2004, 01:36 PM
Stefan Schreurs
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Default Productkey problem when installing office 2003 on network

Hi,

We have the following problem:

We have copied the installation to local network drive. This one is shared en everyone can read it.
Now we are trying to install the office over the network with active directory (windows 2000 server).
I Downloaded the resourse kit. Created the MST file (with Product-key) en changed the setup.ini (also inserted the product key).

Then I created a testgroup with user and create a groupspolicy on users niveau.

Now when I log on to a workstation:
when I go to start =programfiles There appears Microsoft office. And when i select one of the item eg. Word it starts installing (completely). But when it is finished it comes whit a screen and asks after the produkt-key.

What have I done wrong or what should I do so it goes on?

Thanks in advance.

Stefan
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  #2  
Old June 1st, 2004, 11:16 PM
vishal subramaniam
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Posts: n/a
Default Productkey problem when installing office 2003 on network





ISSUE:
=======
We have the following problem:

We have copied the installation to local network drive. This one is shared
en everyone can read it.
Now we are trying to install the office over the network with active
directory (windows 2000 server).
I Downloaded the resourse kit. Created the MST file (with Product-key) en
changed the setup.ini (also inserted the product key).

Then I created a testgroup with user and create a groupspolicy on users
niveau.

Now when I log on to a workstation:
when I go to start =programfiles There appears Microsoft office. And when
i select one of the item eg. Word it starts installing (completely). But
when it is finished it comes whit a screen and asks after the produkt-key.

What have I done wrong or what should I do so it goes on?

Thanks in advance.

Stefan

RESOLUTION:
=============
for all editions of office the following kb article should be useful:
"Invalid product key" error message when you start an Office 2003 program
after you install Office Professional Edition 2003
View products that this article applies to.
SUMMARY
This article describes a problem about an "invalid product key" error
message that you receive when you try to start a Microsoft Office 2003
program after you install Microsoft Office Professional Edition 2003. To
work around this problem, either enter the Microsoft Office Standard
Edition 2003 product key that is supplied by your computer Original
Equipment Manufacturer (OEM) when you are prompted to start an Office 2003
program, or remove Office Standard Edition 2003, and then install Office
Professional Edition 2003 by using the product key that is located on the
back of the Office Professional Edition 2003 CD-ROM case.

SYMPTOMS
When you try to start an Office 2003 program after you install Office
Professional Edition 2003, you may receive the following error message:

You have not entered a valid product key.

Please check the number located on the sticker on the back of the CD case
or on your Certificate of Authenticity.
CAUSE
This problem may occur if you have another Office 2003 program
pre-installed on your computer and you have not started any one of the
programs before.

Note Office Standard Edition 2003 or Microsoft Office Basic Edition 2003
may be installed on some new computers by your OEM.
WORKAROUND
To work around this problem, follow these steps:
Click Start, and then click Control Panel.
Click Add or Remove Programs.
In the Currently installed programs list, click Microsoft Office Standard
Edition 2003, click Remove, and then remove Office Standard Edition 2003
from your computer.
Click Add New Programs in the Add or Remove Programs dialog box.
Click CD or Floppy.
When you see the Install Program From Floppy Disk or CD-ROM dialog box,
insert your Office Professional Edition 2003 CD-ROM in your CD-ROM drive,
and then click Next.
Install Office Professional Edition 2003, and then enter the product key
that is located on the back of your Office Professional Edition 2003 CD-ROM
case when you are prompted to do so during the installation of Office.

================================================== ==========================
================================================== ==============
also:

How to use an Office 2003 Setup log file to troubleshoot Setup problems
View products that this article applies to.
For a Microsoft Office XP version of this article, see 296603.

IN THIS TASK
SUMMARY
How to Create a Log File
How to Interpret Log Files
Setup Log Files
Windows Installer Log Files
Verbose Log Files
SUMMARY
This step-by-step article describes how to use the Microsoft Office 2003
installation log files to troubleshoot Office Setup issues.

Occasionally a problem occurs with Office Setup and you may not receive an
error message. Even if you receive an error message, you may have to use an
installation log file as one of your tools to determine the issue.

This article discusses several techniques to interpret the information in
Office installation log files. The topics are listed in the order that you
want to use each technique. This article does not cover every situation
that you may experience, but it discusses several examples where the Setup
issue is resolved by interpreting a Setup log file.

Many articles in the Microsoft Knowledge Base that relate to installation
errors also include sections of log files that help you confirm that the
article describes the same issue that you are experiencing.
back to the top
How to Create a Log File
Office 2003 Setup automatically creates log files in your \Temp folder. The
log files have names that are similar to the following:

Log file for Log file name
Setup.exe Microsoft Office 2003 Setup(####).txt
Windows Installer (System Files Update) Microsoft Office 2003
Setup(####)_Task(0001).txt
Windows Installer (Office installation) Microsoft Office 2003
Setup(####)_Task(0002).txt


The #### characters in the log file names are numbers that start with 0001.
They increment by one each time that you run Setup. Therefore, the log file
that has the highest number is the log file for the most recent time that
you ran Setup.

Note You may have only a Microsoft Windows Installer log file for the
Office installation. In this situation, the Windows Installer log file for
the Office installation has Task(0001) appended to the log file instead of
Task(0002).
back to the top
How to Interpret Log Files
Depending on the problem that you are experiencing, you may have to view
the Setup log file or the Windows Installer log file for the Office
installation.
back to the top
Setup Log Files
The log file for the Setup.exe file is very short because the number of
tasks that Setup.exe performs is limited to tasks like the following:
Read the Setup.ini file.
Parse the command line for properties and switches that have to be passed
to the Windows Installer. A common mistake is to include the following on a
command line:
Transform=path\transform file name.mst

Using this on the command line does not produce an error message during the
installation, but the transform will not be applied to the installation.
The correct command line is:
Transforms=path\transform file name.mst

The Setup.exe log file contains the command line that you specified for the
installation so that you must check the log file for typographical errors
such as the one that is shown in the previous example (the letter "s" is
missing from the end of "Transform" in the first command line).
Verify that the correct operating system and service pack are being used.
Check the version of the Msi.dll file.
Start the Instmsi(w).exe file to install the Windows Installer.
Check for installed beta versions of Office 2003.
Check the version of the Tahoma and TahomaBD fonts.
By default, Setup creates a local installation source in Office 2003, but
only when you install Office from the CD or a compressed CD image. If
sufficient hard disk space exists on the local computer, Setup caches the
whole installation source by default. Windows Installer uses this local
installation source to install Office, and the local source remains
available for repairing, reinstalling, or updating Office later. Users can
install features on demand or run Setup in maintenance mode to add new
features. Because Setup creates the local installation source by default,
you do not have to set any additional options. Setup creates the local
installation source in the following hidden folder on users' computers:

drive\Msocache\Downloadcode

By default, Setup caches the whole source in Office 2003. If the user's
computer has does not have sufficient disk space, Setup caches installation
file for only the selected features. Setup retains the local installation
source after the installation is complete.

The following information may be contained in the Setup log:
Listing of files to be copied to the \MSOCACHE folder:

Files to Download:
File: FILES\WINDOWS\INF\AER_1033.ADM (DW20.ADM_1033)
File: FILES\PFILES\COMMON\MSSHARED\DW\DW20.EXE (DW20.EXE_0001)
File: FILES\PFILES\COMMON\MSSHARED\DW\DWDCW20.DLL (DWDCW20.DLL)
File: FILES\PFILES\COMMON\MSSHARED\DW\1033\DWINTL20.DLL
(DWINTL20.DLL_0001_1033)
File: FILES\PFILES\COMMON\MSSHARED\DW\DWTRIG20.EXE (DWTRIG20.EXE)
File: FILES\PFILES\MSOFFICE\OFFICE11\OCLEAN.DLL (OCLEAN.DLL_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\OCLNCORE.OPC (OCLNCORE.OPC_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\OCLNCUST.OPC (OCLNCUST.OPC_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\1033\OCLNINTL.OPC (OCLNINTL.OPC_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\OFFCLN.EXE (OFFCLN.EXE_1033)
File: FILES\SETUP\OSE.EXE (OSE.EXE)
File: PRO11.MSI (PRO11.MSI)
File: FILES\PFILES\MSOFFICE\OFFICE11\1033\PSS10O.CHM (PSS10O.CHM_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\1033\PSS10R.CHM (PSS10R.CHM_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\1033\SETUP.CHM (SETUP.CHM_1033)
File: SKU011.XML (SKU011.XML_0002_1033)
File: A2561405.CAB (A2561405.CAB)
File: A3561405.CAB (A3561405.CAB)
File: A4561405.CAB (A4561405.CAB)
File: AV561403.CAB (AV561403.CAB)
File: CC561401.CAB (CC561401.CAB)

Confirmation of Local Install Source settings:

Using Local Cache Drive of already installed product: C:\.
Found enough space on drive "C:\" to cache all feature cabinets.
(CDCACHE=AUTO) - There is enough space to cache some or all of the image.
Drive for this download is C:\

Confirmation of completed task:

Package was: E:\5614.0_o11pro_CBXS_ENG\PRO11.MSI.
Setting Package to: C:\MSOCache\All
Users\90000409-6000-11D3-8CFE-0150048383C9\PRO11.MSI.
Done with CD Caching, cached MSI to: C:\MSOCache\All
Users\90000409-6000-11D3-8CFE-0150048383C9\PRO11.MSI

For additional information about the Local Install Source feature, click
the following article number to view the article in the Microsoft Knowledge
Base:
830168 Frequently Asked Questions About the Local Install Source Feature


If you suspect problems with the command-line properties and switches that
you are using, these items are also listed in the Setup log file. For
example, if you use the following command line to run Setup
f:\Setup.exe companyname="my company" /qb

the following text is included in the Setup log:

Launch Setup
9/22/03 1:49:46 PM
companyname="my company" /qb
Detected Windows Info:
PlatformId = 2
MajorVersion = 4
MinorVersion = 0
Setup path: \\server\share\2003_Admin\SETUP.EXE
Adding property...companyname="my company"

Recognized command line switch: /qb

-and-

Office-specific properties added: companyname="my company"
General properties added: LAUNCHEDFROMSETUP=1
SETUPEXEPATH=\\server\share\2003_Admin\
Writing Task:
D:\WINNT\System32\msiexec.exe
/I \\server\share\2003_Admin\PRO11.MSI
METRICSSOURCE="\\server\share\2003_Admin companyname=""my company"" /qb"
companyname="my company" LAUNCHEDFROMSETUP=1
SETUPEXEPATH=\\server\share\2003_Admin\ /qb

Note Setup.exe does not actually use these command-line switches and
properties; it just passes them to the Msiexec.exe file (the Windows
Installer).

If the log file for Setup.exe ends in text that is similar to the following
(return code: 1603), there was a problem with the Windows Installer portion
of the installation:

9/22/03 3:34:27 PM Chained install return code: 1603
Shutting down chained setup processing.
Set Verbose logging for subsequent setup.

***** Setup exits
9/22/03 3:34:27 PM
(return = 1603)

In this case, you must review the Windows Installer log files for the
Office installation.

back to the top
Windows Installer Log Files
The Windows Installer log files are significantly larger than the Setup log
file and can appear to be unreadable at first. However, the following
guidelines can help you narrow down the issue:
If you receive an error message during Setup, search for the error number
in the log file. For example, if you receive "Error 1327" during Setup,
search for "1327" in the log. You may find text that is similar to the
following:
MSI (c) (41:90): Note: 1: 1327 2: C:\
Error 1327. Invalid Drive: C:\
MSI (c) (41:90): Product: System Files Update -- Error 1327. Invalid Drive:
C:\

Action ended 15:34:26: CostFinalize. Return value 3.

The key text in these log entries is "Invalid Drive". The problem in this
case is that you used a utility like Disk Administrator to change the drive
letter of the location where Windows is installed. Although the drive
letter was changed, some registry keys still refer to the original drive
letter.
If the Microsoft Knowledge Base does not have an article that matches your
specific error message, follow these steps to diagnose the issue:
Search the log file for the error number.
Read each line up from the line with the error number. Typically you see a
line that failed, with the ultimate result being a Setup error.

For example, a log file was searched for "error 2737". The following text
was located at or above the line with the 2737 error:

MSI (c) (B7:A7): Note: 1: 2737 2: CheckCAServer 3:
c:\windows\TEMP\MSI82D6.TMP 4: CheckCAServer
Info 2898. An internal error has occurred. (Tahoma8 Tahoma 1
)
Error 2737. An internal error has occurred. (CheckCAServer

c:\windows\TEMP\MSI82D6.TMP CheckCAServer )
MSI (c) (B7:A7): Product: Microsoft Office Professional 2003 -- Error 2737.
An

internal error has occurred. (CheckCAServer c:\windows\TEMP\MSI82D6.TMP

CheckCAServer )

Action ended 9:58:55: CheckCAServer. Return value 3.

Looking at this text, you see that Setup failed on the call to
CheckCAServer.
All log files contain one or more errors that typically can be ignored. The
following errors may appear in any log file and typically do not indicate a
Setup problem:

Info 2898. An internal error has occurred. Contact your Information
Technology department for assistance.


Info 2743. An internal error has occurred. Contact your Information
Technology department for assistance.


Info 2726. An internal error has occurred. Contact your Information
Technology department for assistance.
One thing to search for is the string "Note". In one case where Setup
failed with a 2755 error, the actual resolution for the case was derived
from the Note several lines above the error:MSI (s) (EC:BC): Note: 1: 2336
2: 5 3: C:\WINNT\Installer\
MSI (s) (EC:BC): MainEngineThread is returning 1632
MSI (c) (F8:F4): Note: 1: 2755 2: 1632 3:
\\server\share\2003_Admin\PRO11.MSI
Error 2755. An internal error has occurred. (1632
\\server\share\2003_Admin\PRO11.MSI
) Contact your
Information Technology department for assistance.
In this example, the following two lines indicate a problem with
permissions on the \Winnt\Installer folder:

MSI (s) (EC:BC): Note: 1: 2336 2: 5 3: C:\WINNT\Installer\
MSI (s) (EC:BC): MainEngineThread is returning 1632

After the permissions were corrected on this folder, the 2755 error did not
occur.

Note The line that contains "1632" is the determining factor that this
issue deals with permissions.

Note In log entries that contain "Note", the four-digit number that follows
"Note" can be mapped directly to the Windows Installer errors that are
listed in the Knowledge Base articles cited earlier in this article.
Another string to search for in the log file is "Return Value 3". If you do
not have or remember an error number, but you locate "Return Value 3" in
the log file, this is clearly the area where it is best to focus your
troubleshooting. When an action is performed during Setup, the action is
noted in the log files. When that action is complete, a return value is
subsequently noted. If the return value is 1, the action was successful;
however, if the action failed, the return value will be 3.

Action start 9:56:45: SetW2kMill_WFP.
Action ended 9:56:45: SetW2kMill_WFP. Return value 1.
MSI (c) (B7:A7): Doing action: CheckCAServer
Action start 9:56:45: CheckCAServer.
MSI (c) (B7:A7): Creating MSIHANDLE (3) of type 790542 for thread -183129
MSI (c) (B7:A7): Closing MSIHANDLE (3) of type 790542 for thread -183129
MSI (c) (B7:A7): Note: 1: 2737 2: CheckCAServer 3:
c:\windows\TEMP\MSI82D6.TMP 4: CheckCAServer
Info 2898. An internal error has occurred. (Tahoma8 Tahoma 1
)
Error 2737. An internal error has occurred. (CheckCAServer
c:\windows\TEMP\MSI82D6.TMP CheckCAServer )
MSI (c) (B7:A7): Product: Microsoft Office Standard 2003 -- Error 2737. An
internal error has occurred. (CheckCAServer c:\windows\TEMP\MSI82D6.TMP
CheckCAServer )

Action ended 9:58:55: CheckCAServer. Return value 3.

In this case, the SetW2kMill_WFP action succeeds, because the return value
is 1. However, the next action, CheckCAServer, fails because its return
value is 3.
Sometimes when you review a log file, you do not find "Note", "Return Value
3", or an error number. Instead, you may see text that is similar to the
following:

MSI (c) (A5:65): Looking for file transform: c:\test.mst
MSI (c) (A5:65): Note: 1: 2203 2: c:\test.mst 3: -2147287038
MSI (c) (A5:65): Couldn't find cached transform c:\test.mst. Looking for it
at the source.
MSI (c) (A5:65): Looking for file transform:
\\server\share\2003_ADMIN\test.mst
MSI (c) (A5:65): Note: 1: 2203 2: \\server\share\2003_ADMIN\test.mst 3:
-2147287038
MSI (c) (A5:65): Note: 1: 2729
1: 2203 2: \\server\share\2003_ADMIN\test.mst 3: -2147287038
Error applying transforms. Verify that the specified transform paths are
valid.
\\server\share\2003_ADMIN\test.mst
MSI (c) (A5:65): MainEngineThread is returning 1624

In this case, Setup is having a problem applying a transform, because the
transform cannot be located on the specified path (C:\test.mst). Therefore,
Setup also tries to locate the transform on the root of the Office source
location. When the transform cannot be located in either place, the
installation stops.
back to the top
Verbose Log Files
All the techniques that are listed in the "Windows Installer Log Files"
section can be used on verbose log files. However, verbose logging
increases Setup times. Only use verbose logging if you are having Setup
problems that cannot be diagnosed with a default log file.
Generating a Verbose Log File

On the initial install of Office 2003, verbose logging is not used but if a
Setup failure occurs, the second try to install will generate a verbose log
file. However, the logging options that are used for these verbose log
files are not all the options that are available to the Windows Installer.
If you want to create a more detailed Windows Installer log file with all
the logging options, you can use the *v parameter combination for the /L
switch.

Note You can create a verbose log file while you perform an administrative
installation of Office by using a command line that is similar to the
following:
path\setup.exe /a path\Pro11.msi /L*v C:\Verboselog.txt

Diagnosing When Setup Stops Responding

At times, Office Setup stops responding (hangs), and you do not receive any
error message. The best thing to do in this situation is to restart your
computer, and run Office Setup again with complete verbose logging turned
on (with one additional option). To do this, start Office Setup. To do so,
follow these steps:
Click Start, and then click Run.
In the Open box, type the following command line, and then click OK:
path\Setup.exe /L*v! C:\Verboselog.txt

Note that Path is the full path of your Office source location.
Typically, 19 lines of logging information are cached in memory before
being written to the verbose log file. If you do not use the ! option for
the /L (logging) switch, you may lose some of the cached information or all
the cached information if Setup stops. If you use the ! option, the most
you lose is one line, because the ! option forces Setup to write logging
information to the log file one line at a time (there is no caching of
information).

After you create the verbose log file, scroll to the end and look at the
last one or two lines. These lines tell you what Setup was trying to do
when it stopped. For example, you may see text that is similar to the
following:

ComponentRegister(ComponentId={71CE92CC2CB71D119A1 2000A9CE1A22A},
KeyPath=C:\Program Files\Common Files\Microsoft Shared\Web
Components\11\1033\OWCDCH11.CHM,State=3,,Disk=1,Sh aredDllRefCount=0)
1: {90170409-6000-11D3-8CFE-0050048383C9} 2:
{71CE92CC2CB71D119A12000A9CE1A22A} 3: C:\Program Files\Common
Files\Microsoft Shared\Web Components\11\1033\OWCDCH11.CHM

This indicates a problem with the registration (in the Windows registry) of
the component (71CE92CC2CB71D119A12000A9CE1A22A), whose key path is
OWCDCH11.CHM.

The resolution for this particular issue is to repair the Windows registry
before you run Office Setup again.

In another case, you may see text that is similar to the following in your
log file:

MSI (c) (EB:1F): Doing action: OPCRemove
Action start 11:42:57: OPCRemove.
MSI (c) (EB:1F): Creating MSIHANDLE (504) of type 790542 for thread -194273

This indicates a problem with an Office Removal Wizard operation. This
problem may occur when Office Setup is having a problem removing your
earlier version of Microsoft Office. Try to remove the earlier version of
Office, and then run Office 2003 Setup again.

Note Office Setup uses the following prefixes for custom actions. If the
log file indicates a problem with a custom action, these prefixes indicate
where to start your troubleshooting.
OLCA - Outlook Custom Action
OPC - Office Removal Wizard
CAG, CaMMC - Associated with Clip Art
IE - Internet Explorer

LINKS:
======
http://support.microsoft.com/default...b;en-us;836178
http://support.microsoft.com/default...b;en-us;826511
HTH
This posting is provided "AS IS" with no warranties, and confers no rights.


 




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