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#41
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Can't see task pane design template
Hello,
A couple of other thoughts: Check to see the default templates settings for each user: Open Word Click on Tools, Options, File Locations Check the locations of User Templates and Workgroup templates Are either one a shared network drive? If so, this could be set by user policies on your network and performance of the network could be impacting the display. Also, it's a long shot, but internet connectivity might have an impact. Disable this by: Open PowerPoint Click on Tools, General, Service Options Click on Online Content Uncheck the top box Click ok, ok Close PowerPoint Restart PowerPoint and see if it makes a difference. Do let us know what you find. -- Thanks, Glenna Shaw Microsoft PowerPoint MVP Team http://www.pptmagic.com "StephenCWLL" wrote: One more workstation with the problem, thanks to local support again: Windows XP Professional SP2 Desktop Graphics: Intel 82865G, Driver Intel 6.13.10.3510 dated 15/04/03 PowerPoint 2002 (10.6501.6735) SP3 Full administrative rights. Addons: HKEY_CURRENT_USER none Addons: HKEY_LOCAL_MACHINE MultiMgrAddIn.AddInDesigner1, Logged in as another user (don't know but persume this was admin rights) but couldn't break PowerPoint (21 tries and templates still there) Interesting |
#42
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Can't see task pane design template
Hello Echo,
the task panes came back after I had restarted the computer for another reasons but then they disappeared. The only thing I had recently installed was the reference software Endnote. What's interesting about the situation though is that the design templates were always visible, even after the software was installed, for the other user on this computer. I can't find the info you posted for Meg - don't see her name anywhere on the thread (sorry...) Thanks, "Echo S" wrote: Hm. I just posted some additional things for Meg to check. Can you do those steps, too, and let us know the results? Oh, I wanted to ask Meg this, too, but I forgot -- what video card do you have? Oh, and what antivirus program are you using? It's especially interesting that this suddenly started happening for you. What changed on your system yesterday (March 3, actually)? Did you install any software or trial software, even if it wasn't specifically a PowerPoint add-in? Did you install any service packs or service releases, even if they were for Windows or non-Microsoft software? Did you let any programs check for updates and install them? (For example, Adobe products will do an auto update check and installation if you've allowed that. Many firewalls and antivirus programs will update automatically, too) I'm still scratching my head and trying to gather enough information to figure this one out. Thanks for any additions to our collective knowledgebase! -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ How to Prevent PowerPoint Overload (March 23 webcast) http://tinyurl.com/bp2h8 "Heike" wrote in message ... Hello Echo, I have the same problem as everybody else in this thread, with a twist though. I've been using powerpoint for a few months and suddenly since yesterday I can't see the design templates nor the slide layouts on the task pane (the other functions in the task pane work. Like the others, I can select and use the template and slide layouts but don't actually see them until I activate them in a presentation. Now, I've check your add-ins suggestion in the message and have also looked at my menus but nothing has changed there since before they were visable. Oh, it affects old and new powerpoint presentations. Any suggestions as to what I can do or try? Heike "Echo S" wrote: Thanks for the info on your user's setup, Meg. No, uninstalling/reinstalling probably won't help it. I suspect an add-in of some sort, even if it's not that particular translator. Does this user have any add-ins installed? There are actually three or four different places to look for add-ins. 1. PPA files. Close PPT and do a search on the harddrive for all *.PPA files. Rename them to *.PPX or *.OLD or something. Start PPT again. If you no longer have blank thumbnails, then you can rename the files back to PPA one at a time until you isolate the problem. 2. COM add-ins. (Thanks, Steve!) In PPT go to Tools|Customize. On the Commands tab, choose Tools on the left and scroll on the right until you see COM add-ins. Drag that to a toolbar. Click Close to close the dialog box. Now click that COM button on the toolbar. What's listed? Clear the checkboxes and hit OK to close that dialog. Restart PPT. Problem resolved? 3. Other add-ins listed in the registry. Close PPT. Go to Start|Run and type regedit. In the registry, head to hkey_local_machine\software\microsoft\office\power point\addins. There may be a list of various add-ins there. Rename them by right clicking, choosing Rename, and putting an X in front of them or something simple like that. Restart PPT. Problem resolved? 4. There's another place in the registry you might find PPT add-ins. hkey_current_user\software\microsoft\office\powerp oint\addins. Rename these the same way as described above and see if the problem is resolved. There may be other places in the registry, but I don't know where they'd be off the top of my head. I'd start with those, though. If you want to list what you're seeing, maybe we can help you identify things and eliminate some pretty easily. Also look at the user's menus. What all is listed along the top row? (File, Edit, View, etc.) We were able to pinpoint Chris's issue pretty quickly just by seeing the screenshot with an unusual menu item. I'd love to know if you pinpoint the issue there -- it's more information we can give to MS to try to figure out what exactly is causing the problem. -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ wrote in message oups.com... Well, the problem isn't just coming from that translator add-in -- we're having the exact same problem with one of our users. As near as I can tell, she's not running anything unusual, and other users with the same set-up are not reporting the same problem. It's not limited to a single presentation for her either. She's using a Dell laptop with a docking station, and running XP SP2, and Office 2003. Any advice? Should I uninstall PPT and reinstall it? She's not experiencing any other problems with her computer. --Meg Echo S wrote: Thanks, Chris, I really appreciate it. It's so nice to be closer to solving this one! -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ "Chris Banyai-Riepl" wrote in message ... Yes, that is the software. I'm using the demo, and will probably shell out the bucks for the full blown one. So far I'm fairly impressed with it. Anyway, it is the Pro 7.0 one. For video, it is an ATI Radeon Xpress 200M. The laptop is a Toshiba Satellite L25. Any other specs you need, just ask. Chris "Echo S" wrote: "Chris Banyai-Riepl" wrote in message ... Well, the nice thing about this translator program is that I can choose which Office programs the toolbar shows up on, and since I really don't need to translate Powerpoint slides, I just turned it off from that entirely. That's a very cool feature! I'll send a note to Promt about that issue and see if they can fix it in an update, but that won't cure issues for people who are using some other add-in program with low-color toolbars. If that is, in fact, what the issue is. Is this the same Prompt Translator software, Chris? http://www.online-translator.com/?lang=en Can I ask which you're using? I see both Prompt Office 7.0 and Prompt Pro 7.0. I'd like to kick this issue over to MS testing, and details like that always help. :-) Maybe they can figure out exactly what is causing the problem. Can I also ask what ATI video card your system has? -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ |
#43
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Can't see task pane design template
Just wanted to let everybody know that we've made another discovery
about this problem on our system. It seems to be related, for our user anyway, to other Microsoft applications being open. That is, if the user opens Word or Outlook first, and THEN opens PowerPoint, the templates are invisible. However, if she closes all applications and then opens PowerPoint before opening anything else, the templates are back. This work-around is working consistently for her. Our network adminstrator hypothesized that it has something to do with sharing of a template file, like normal.dot. So, if you're having this problem as well, try closing all MS products and then opening PowerPoint by itself. Once PowerPoint is open, you can open Word, Outlook, etc. and the templates should remain visible. Strange, but true! --Meg |
#44
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Can't see task pane design template
Thanks for posting this followup info, Meg! Hopefully this will help otheors
who tackle the same issue. -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ PPTLive! Sept 17-20, 2006 http://www.pptlive.com wrote in message oups.com... Just wanted to let everybody know that we've made another discovery about this problem on our system. It seems to be related, for our user anyway, to other Microsoft applications being open. That is, if the user opens Word or Outlook first, and THEN opens PowerPoint, the templates are invisible. However, if she closes all applications and then opens PowerPoint before opening anything else, the templates are back. This work-around is working consistently for her. Our network adminstrator hypothesized that it has something to do with sharing of a template file, like normal.dot. So, if you're having this problem as well, try closing all MS products and then opening PowerPoint by itself. Once PowerPoint is open, you can open Word, Outlook, etc. and the templates should remain visible. Strange, but true! --Meg |
#45
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Can't see task pane design template
I solved my problem with the dissapearing templates ....
uninstal Adobe Acrobat Reader 7.07 ... all is good now. I use version 5 of the reader and all works well |
#46
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Can't see task pane design template
I have the problem described here (on all my computer 1 laptop and 2
desktops whith different video cards and operating system that is 2000 and XP all whith the latest updates). The posts helped me to get some insights. Here is how I solved my problem and what is for me its source. Note all the follwing tests where done with AdobeRD32.exe (version 7.0.7) running as a background process. As meg suggested, starting PPT first solve the problem (no other office application is started). Starting OUTLOOK first is enought the design templates and the slidelayout in PPT to be invisible (other task pane tools are correctly displayed). Note that at start up, outlook 2003 launches WORD as a background process. Starting OUTLOOK first (killing WORD if necessary) causes no trouble to PPT. Now what happens when running word (outlook and ppt are still running). No problem. What happens if I close and restart ppt (both outlook and word are running) ? No design templates or slidelayout appears in the PPT task pane. Therefore Word may cause the problem. As a former post suggested (22 mar 2006 15:24 ), the problem may come from EndNote (EndNote 8.0.2 Bld 1150 is installed on my computer) add-ins. How to verify the problem is caused by Endnote add-ins. Simply unchecked the add-ins in Word (Tool/Templates and Add-ins then unckeck En8Cwyw.WordXP.wll). Close any opened word document but leave the word application opened. PPT take pane is able to display the design templates and add-ins. Close any opened PPT document leaving PPT opened. Recheck (reactivate) En8Cwyw.WordXP.wll (PPT is still running) in word. Create a new PPT document : no problem. Close PPT and reopen it. No design templates and slidelayout appears (in fact are visible) in the task pane. En8Cwyw.WordXP.wll seems to be the source of a conflict in PPT when trying to display the thumbnails for both the design templates and slidelayout. As a user endnote, I know Endnote have a long tradition of understandable behavior when upgrading office (I had no problem until I upgrade to Office 2003). Hope this lines help. Thank you all for the helpful posts and ideas David |
#47
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Can't see task pane design template
Nice work!
Let me suggest one other test: I believe there's an option in Outlook that lets you tell whether or not to use Word as the editor for Email. I'm guessing that's enabled and that if you turn it off, you could keep Outlook open w/o causing problems in PPT ... my theory is that it wouldn't then start Word and Word wouldn't load the End Note addin and there you go. In article .com, Dgimmig wrote: I have the problem described here (on all my computer 1 laptop and 2 desktops whith different video cards and operating system that is 2000 and XP all whith the latest updates). The posts helped me to get some insights. Here is how I solved my problem and what is for me its source. Note all the follwing tests where done with AdobeRD32.exe (version 7.0.7) running as a background process. As meg suggested, starting PPT first solve the problem (no other office application is started). Starting OUTLOOK first is enought the design templates and the slidelayout in PPT to be invisible (other task pane tools are correctly displayed). Note that at start up, outlook 2003 launches WORD as a background process. Starting OUTLOOK first (killing WORD if necessary) causes no trouble to PPT. Now what happens when running word (outlook and ppt are still running). No problem. What happens if I close and restart ppt (both outlook and word are running) ? No design templates or slidelayout appears in the PPT task pane. Therefore Word may cause the problem. As a former post suggested (22 mar 2006 15:24 ), the problem may come from EndNote (EndNote 8.0.2 Bld 1150 is installed on my computer) add-ins. How to verify the problem is caused by Endnote add-ins. Simply unchecked the add-ins in Word (Tool/Templates and Add-ins then unckeck En8Cwyw.WordXP.wll). Close any opened word document but leave the word application opened. PPT take pane is able to display the design templates and add-ins. Close any opened PPT document leaving PPT opened. Recheck (reactivate) En8Cwyw.WordXP.wll (PPT is still running) in word. Create a new PPT document : no problem. Close PPT and reopen it. No design templates and slidelayout appears (in fact are visible) in the task pane. En8Cwyw.WordXP.wll seems to be the source of a conflict in PPT when trying to display the thumbnails for both the design templates and slidelayout. As a user endnote, I know Endnote have a long tradition of understandable behavior when upgrading office (I had no problem until I upgrade to Office 2003). Hope this lines help. Thank you all for the helpful posts and ideas David ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================ |
#48
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Can't see task pane design template
Thank you so much for this wonderful detective work, David! It seems really
odd that an add-in running in Word would mess up the pane in PPT, but it sure does explain some of the reports we've been seeing! Really appreciate the followup. Thanks again. -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ PPTLive! Sept 17-20, 2006 http://www.pptlive.com "dgimmig" wrote in message oups.com... I have the problem described here (on all my computer 1 laptop and 2 desktops whith different video cards and operating system that is 2000 and XP all whith the latest updates). The posts helped me to get some insights. Here is how I solved my problem and what is for me its source. Note all the follwing tests where done with AdobeRD32.exe (version 7.0.7) running as a background process. As meg suggested, starting PPT first solve the problem (no other office application is started). Starting OUTLOOK first is enought the design templates and the slidelayout in PPT to be invisible (other task pane tools are correctly displayed). Note that at start up, outlook 2003 launches WORD as a background process. Starting OUTLOOK first (killing WORD if necessary) causes no trouble to PPT. Now what happens when running word (outlook and ppt are still running). No problem. What happens if I close and restart ppt (both outlook and word are running) ? No design templates or slidelayout appears in the PPT task pane. Therefore Word may cause the problem. As a former post suggested (22 mar 2006 15:24 ), the problem may come from EndNote (EndNote 8.0.2 Bld 1150 is installed on my computer) add-ins. How to verify the problem is caused by Endnote add-ins. Simply unchecked the add-ins in Word (Tool/Templates and Add-ins then unckeck En8Cwyw.WordXP.wll). Close any opened word document but leave the word application opened. PPT take pane is able to display the design templates and add-ins. Close any opened PPT document leaving PPT opened. Recheck (reactivate) En8Cwyw.WordXP.wll (PPT is still running) in word. Create a new PPT document : no problem. Close PPT and reopen it. No design templates and slidelayout appears (in fact are visible) in the task pane. En8Cwyw.WordXP.wll seems to be the source of a conflict in PPT when trying to display the thumbnails for both the design templates and slidelayout. As a user endnote, I know Endnote have a long tradition of understandable behavior when upgrading office (I had no problem until I upgrade to Office 2003). Hope this lines help. Thank you all for the helpful posts and ideas David |
#49
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Can't see task pane design template
"Wuli" wrote: When i look in the task pane - design templates I cannot see the templates. they are there but they are invisible! I saw that someone recommended in the past to lower the hardware acceleration of the video card, but that did not work. any suggestions? Thanks We found that if PowerPoint is the only MS app running it works! I think its mostly Outlook causing the problem. |
#50
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Can't see task pane design template
"mersman" wrote in message ... "Wuli" wrote: When i look in the task pane - design templates I cannot see the templates. they are there but they are invisible! I saw that someone recommended in the past to lower the hardware acceleration of the video card, but that did not work. any suggestions? Thanks We found that if PowerPoint is the only MS app running it works! I think its mostly Outlook causing the problem. Thanks for the information, mersman. I think there's an Office-wide add-in of some sort that's started when Outlook, or maybe Word, is started. (Or maybe if Word is the Outlook editor, that makes a difference?) -- Echo [MS PPT MVP] http://www.echosvoice.com What's new in PPT 2007? http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ |
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