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#1
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I can't send or receive email.
After accurately inputting Internet E-Mail Settings (POP3) in Outlook 2002
and Outlook Express, Outlook Express automatically sends/receives emails without problems, but Outlook 2002 does neither. "Test Account Settings" from Tools/E-Mail Accounts/E-mail Accountsmenu in Outlook 2002 completes successfully, but clicking "About send and receive groups" tab provides no response. Microsoft Article 284312, 12/10/04 seems to address this problem, but the workaround of renaming or deleting all .srs files does not solve my problem. Could I be enjoying a similar but different problem with Outllook? |
#2
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Bill wrote:
After accurately inputting Internet E-Mail Settings (POP3) in Outlook 2002 and Outlook Express, Outlook Express automatically sends/receives emails without problems, but Outlook 2002 does neither. "Test Account Settings" from Tools/E-Mail Accounts/E-mail Accountsmenu in Outlook 2002 completes successfully, but clicking "About send and receive groups" tab provides no response. Microsoft Article 284312, 12/10/04 seems to address this problem, but the workaround of renaming or deleting all .srs files does not solve my problem. Could I be enjoying a similar but different problem with Outllook? Hi BIll, can you post the error message you get? -- Ich habe nichts gemacht, gestern gings noch http://www.andreas-roeder.net |
#3
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When I click on "Send/Receive" button, I receive the following message: "The
operation failed. An object could not be found." I think this error may be occurring because I have been unable to define "Send/Receive Groups". When I try to define them by clicking on "Define Send/Receive Groups" tab within "Send/Receive Settings" tab on "Tools" menu, the Tools dropdown menu closes, but nothing happens--no error message but the configuration window for Groups doses not open. Interestingly, Outlook Express works fine with same email settings so I think I have a damaged file in Outlook. I just removed Outlook 2002 and reinstalled, but the same thing happens. After two days reading the Microsoft website, I am frustrated and will definitely appreciate help. "Andreas Roeder" wrote: Bill wrote: After accurately inputting Internet E-Mail Settings (POP3) in Outlook 2002 and Outlook Express, Outlook Express automatically sends/receives emails without problems, but Outlook 2002 does neither. "Test Account Settings" from Tools/E-Mail Accounts/E-mail Accountsmenu in Outlook 2002 completes successfully, but clicking "About send and receive groups" tab provides no response. Microsoft Article 284312, 12/10/04 seems to address this problem, but the workaround of renaming or deleting all .srs files does not solve my problem. Could I be enjoying a similar but different problem with Outllook? Hi BIll, can you post the error message you get? -- Ich habe nichts gemacht, gestern gings noch http://www.andreas-roeder.net |
#4
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Bill wrote:
When I click on "Send/Receive" button, I receive the following message: "The operation failed. An object could not be found." I think this error may be occurring because I have been unable to define "Send/Receive Groups". When I try to define them by clicking on "Define Send/Receive Groups" tab within "Send/Receive Settings" tab on "Tools" menu, the Tools dropdown menu closes, but nothing happens--no error message but the configuration window for Groups doses not open. Interestingly, Outlook Express works fine with same email settings so I think I have a damaged file in Outlook. I just removed Outlook 2002 and reinstalled, but the same thing happens. After two days reading the Microsoft website, I am frustrated and will definitely appreciate help. Hi Bill please try to create a new profile, sounds like it is corrupt Ich habe nichts gemacht, gestern gings noch http://www.andreas-roeder.net |
#5
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find and delete the srs file for your profile - C:\Documents and
Settings\username\Application Data\Microsoft\Outlook. -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Author, Google and Other Search Engines (Visual QuickStart Guide) Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Join OneNote Tips mailing list: http://www.onenote-tips.net/ "Bill" wrote in message ... When I click on "Send/Receive" button, I receive the following message: "The operation failed. An object could not be found." I think this error may be occurring because I have been unable to define "Send/Receive Groups". When I try to define them by clicking on "Define Send/Receive Groups" tab within "Send/Receive Settings" tab on "Tools" menu, the Tools dropdown menu closes, but nothing happens--no error message but the configuration window for Groups doses not open. Interestingly, Outlook Express works fine with same email settings so I think I have a damaged file in Outlook. I just removed Outlook 2002 and reinstalled, but the same thing happens. After two days reading the Microsoft website, I am frustrated and will definitely appreciate help. "Andreas Roeder" wrote: Bill wrote: After accurately inputting Internet E-Mail Settings (POP3) in Outlook 2002 and Outlook Express, Outlook Express automatically sends/receives emails without problems, but Outlook 2002 does neither. "Test Account Settings" from Tools/E-Mail Accounts/E-mail Accountsmenu in Outlook 2002 completes successfully, but clicking "About send and receive groups" tab provides no response. Microsoft Article 284312, 12/10/04 seems to address this problem, but the workaround of renaming or deleting all .srs files does not solve my problem. Could I be enjoying a similar but different problem with Outllook? Hi BIll, can you post the error message you get? -- Ich habe nichts gemacht, gestern gings noch http://www.andreas-roeder.net |
#6
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Than you, Diane, for your suggestion. According to Microsoft Article ID No. 284312, dated 12/10/04, deleting the .srs file that matches the name of the Send/Receive group that is corrupted should solve the problem as you suggested. Theoretically, a new "All Accounts" group should be created when Outlook is restarted. Since I could not identify which Send/Receive group was corrupted because I received no response when I tried to gain acces to Send/Receive Groups, I deleted all of the .srs files and restarted Outlook. I repeated the process three times, but each time the error returned. Since recreating the .srs files does not solve the problem, I wonder if the file that calls the .srs files is itself corrupted. Unless I hear another good idea to try, I think I will uninstall Outlook 2002, reinstall Outlook 2000 and then try to upgrade to Outlook 2002. If one of the .exe files was corrupt, I would have thought that reinstalling Outlook 2002 would have solved the problem, but it didn't do it. I very much appreciate the suggestions from you and Andreas. The time and effort you have both devoted to helping me reinforces my believe that there are many good people in this world. Thank you. "Diane Poremsky [MVP]" wrote: find and delete the srs file for your profile - C:\Documents and Settings\username\Application Data\Microsoft\Outlook. -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Author, Google and Other Search Engines (Visual QuickStart Guide) Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Join OneNote Tips mailing list: http://www.onenote-tips.net/ "Bill" wrote in message ... When I click on "Send/Receive" button, I receive the following message: "The operation failed. An object could not be found." I think this error may be occurring because I have been unable to define "Send/Receive Groups". When I try to define them by clicking on "Define Send/Receive Groups" tab within "Send/Receive Settings" tab on "Tools" menu, the Tools dropdown menu closes, but nothing happens--no error message but the configuration window for Groups doses not open. Interestingly, Outlook Express works fine with same email settings so I think I have a damaged file in Outlook. I just removed Outlook 2002 and reinstalled, but the same thing happens. After two days reading the Microsoft website, I am frustrated and will definitely appreciate help. "Andreas Roeder" wrote: Bill wrote: After accurately inputting Internet E-Mail Settings (POP3) in Outlook 2002 and Outlook Express, Outlook Express automatically sends/receives emails without problems, but Outlook 2002 does neither. "Test Account Settings" from Tools/E-Mail Accounts/E-mail Accountsmenu in Outlook 2002 completes successfully, but clicking "About send and receive groups" tab provides no response. Microsoft Article 284312, 12/10/04 seems to address this problem, but the workaround of renaming or deleting all .srs files does not solve my problem. Could I be enjoying a similar but different problem with Outllook? Hi BIll, can you post the error message you get? -- Ich habe nichts gemacht, gestern gings noch http://www.andreas-roeder.net |
#7
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I'm back for more ideas. When I uninstalled Outlook 2002 and reinstalled
Outlook 2000, the send/read email function worked fine. Great news! Unfortunately, when I upgraded to Outlook 2002, the old problem returned. Does this addional information give anyone an idea on what I should try next? Thank you. "Bill" wrote: Than you, Diane, for your suggestion. According to Microsoft Article ID No. 284312, dated 12/10/04, deleting the .srs file that matches the name of the Send/Receive group that is corrupted should solve the problem as you suggested. Theoretically, a new "All Accounts" group should be created when Outlook is restarted. Since I could not identify which Send/Receive group was corrupted because I received no response when I tried to gain acces to Send/Receive Groups, I deleted all of the .srs files and restarted Outlook. I repeated the process three times, but each time the error returned. Since recreating the .srs files does not solve the problem, I wonder if the file that calls the .srs files is itself corrupted. Unless I hear another good idea to try, I think I will uninstall Outlook 2002, reinstall Outlook 2000 and then try to upgrade to Outlook 2002. If one of the .exe files was corrupt, I would have thought that reinstalling Outlook 2002 would have solved the problem, but it didn't do it. I very much appreciate the suggestions from you and Andreas. The time and effort you have both devoted to helping me reinforces my believe that there are many good people in this world. Thank you. "Diane Poremsky [MVP]" wrote: find and delete the srs file for your profile - C:\Documents and Settings\username\Application Data\Microsoft\Outlook. -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Author, Google and Other Search Engines (Visual QuickStart Guide) Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Join OneNote Tips mailing list: http://www.onenote-tips.net/ "Bill" wrote in message ... When I click on "Send/Receive" button, I receive the following message: "The operation failed. An object could not be found." I think this error may be occurring because I have been unable to define "Send/Receive Groups". When I try to define them by clicking on "Define Send/Receive Groups" tab within "Send/Receive Settings" tab on "Tools" menu, the Tools dropdown menu closes, but nothing happens--no error message but the configuration window for Groups doses not open. Interestingly, Outlook Express works fine with same email settings so I think I have a damaged file in Outlook. I just removed Outlook 2002 and reinstalled, but the same thing happens. After two days reading the Microsoft website, I am frustrated and will definitely appreciate help. "Andreas Roeder" wrote: Bill wrote: After accurately inputting Internet E-Mail Settings (POP3) in Outlook 2002 and Outlook Express, Outlook Express automatically sends/receives emails without problems, but Outlook 2002 does neither. "Test Account Settings" from Tools/E-Mail Accounts/E-mail Accountsmenu in Outlook 2002 completes successfully, but clicking "About send and receive groups" tab provides no response. Microsoft Article 284312, 12/10/04 seems to address this problem, but the workaround of renaming or deleting all .srs files does not solve my problem. Could I be enjoying a similar but different problem with Outllook? Hi BIll, can you post the error message you get? -- Ich habe nichts gemacht, gestern gings noch http://www.andreas-roeder.net |
#8
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did you try a new profile?
-- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Author, Google and Other Search Engines (Visual QuickStart Guide) Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Join OneNote Tips mailing list: http://www.onenote-tips.net/ "Bill" wrote in message ... I'm back for more ideas. When I uninstalled Outlook 2002 and reinstalled Outlook 2000, the send/read email function worked fine. Great news! Unfortunately, when I upgraded to Outlook 2002, the old problem returned. Does this addional information give anyone an idea on what I should try next? Thank you. "Bill" wrote: Than you, Diane, for your suggestion. According to Microsoft Article ID No. 284312, dated 12/10/04, deleting the .srs file that matches the name of the Send/Receive group that is corrupted should solve the problem as you suggested. Theoretically, a new "All Accounts" group should be created when Outlook is restarted. Since I could not identify which Send/Receive group was corrupted because I received no response when I tried to gain acces to Send/Receive Groups, I deleted all of the .srs files and restarted Outlook. I repeated the process three times, but each time the error returned. Since recreating the .srs files does not solve the problem, I wonder if the file that calls the .srs files is itself corrupted. Unless I hear another good idea to try, I think I will uninstall Outlook 2002, reinstall Outlook 2000 and then try to upgrade to Outlook 2002. If one of the .exe files was corrupt, I would have thought that reinstalling Outlook 2002 would have solved the problem, but it didn't do it. I very much appreciate the suggestions from you and Andreas. The time and effort you have both devoted to helping me reinforces my believe that there are many good people in this world. Thank you. "Diane Poremsky [MVP]" wrote: find and delete the srs file for your profile - C:\Documents and Settings\username\Application Data\Microsoft\Outlook. -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Author, Google and Other Search Engines (Visual QuickStart Guide) Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Join OneNote Tips mailing list: http://www.onenote-tips.net/ "Bill" wrote in message ... When I click on "Send/Receive" button, I receive the following message: "The operation failed. An object could not be found." I think this error may be occurring because I have been unable to define "Send/Receive Groups". When I try to define them by clicking on "Define Send/Receive Groups" tab within "Send/Receive Settings" tab on "Tools" menu, the Tools dropdown menu closes, but nothing happens--no error message but the configuration window for Groups doses not open. Interestingly, Outlook Express works fine with same settings so I think I have a damaged file in Outlook. I just removed Outlook 2002 and reinstalled, but the same thing happens. After two days reading the Microsoft website, I am frustrated and will definitely appreciate help. "Andreas Roeder" wrote: Bill wrote: After accurately inputting Internet E-Mail Settings (POP3) in Outlook 2002 and Outlook Express, Outlook Express automatically sends/receives emails without problems, but Outlook 2002 does neither. "Test Account Settings" from Tools/E-Mail Accounts/E-mail Accountsmenu in Outlook 2002 completes successfully, but clicking "About send and receive groups" tab provides no response. Microsoft Article 284312, 12/10/04 seems to address this problem, but the workaround of renaming or deleting all .srs files does not solve my problem. Could I be enjoying a similar but different problem with Outllook? Hi BIll, can you post the error message you get? -- Ich habe nichts gemacht, gestern gings noch http://www.andreas-roeder.net |
#9
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Diane,
Thank you for the extra push to create a new profile. Andreas made that suggestion earlier in this thread, but I did not try it because I did not know how to create a new profile. When two knowledgeable individuals both make the same recommendation, I decided it was time to learn how to create profiles. After struggling with this problem for more than two days, creating a new profile allowed me to open the "About send and receive groups" tab which in turn allowed me to set the parameters the program was searching for when it failed to respond earlier. Microsoft should add "Create a new profile" as an additonal step to thier Article 284312, dated 12/10/04 so that others may benefit from your wisdom. I wish to thank both of you again for your help. /Bill "Diane Poremsky [MVP]" wrote: did you try a new profile? -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Author, Google and Other Search Engines (Visual QuickStart Guide) Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Join OneNote Tips mailing list: http://www.onenote-tips.net/ "Bill" wrote in message ... I'm back for more ideas. When I uninstalled Outlook 2002 and reinstalled Outlook 2000, the send/read email function worked fine. Great news! Unfortunately, when I upgraded to Outlook 2002, the old problem returned. Does this addional information give anyone an idea on what I should try next? Thank you. "Bill" wrote: Than you, Diane, for your suggestion. According to Microsoft Article ID No. 284312, dated 12/10/04, deleting the .srs file that matches the name of the Send/Receive group that is corrupted should solve the problem as you suggested. Theoretically, a new "All Accounts" group should be created when Outlook is restarted. Since I could not identify which Send/Receive group was corrupted because I received no response when I tried to gain acces to Send/Receive Groups, I deleted all of the .srs files and restarted Outlook. I repeated the process three times, but each time the error returned. Since recreating the .srs files does not solve the problem, I wonder if the file that calls the .srs files is itself corrupted. Unless I hear another good idea to try, I think I will uninstall Outlook 2002, reinstall Outlook 2000 and then try to upgrade to Outlook 2002. If one of the .exe files was corrupt, I would have thought that reinstalling Outlook 2002 would have solved the problem, but it didn't do it. I very much appreciate the suggestions from you and Andreas. The time and effort you have both devoted to helping me reinforces my believe that there are many good people in this world. Thank you. "Diane Poremsky [MVP]" wrote: find and delete the srs file for your profile - C:\Documents and Settings\username\Application Data\Microsoft\Outlook. -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Author, Google and Other Search Engines (Visual QuickStart Guide) Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Join OneNote Tips mailing list: http://www.onenote-tips.net/ "Bill" wrote in message ... When I click on "Send/Receive" button, I receive the following message: "The operation failed. An object could not be found." I think this error may be occurring because I have been unable to define "Send/Receive Groups". When I try to define them by clicking on "Define Send/Receive Groups" tab within "Send/Receive Settings" tab on "Tools" menu, the Tools dropdown menu closes, but nothing happens--no error message but the configuration window for Groups doses not open. Interestingly, Outlook Express works fine with same settings so I think I have a damaged file in Outlook. I just removed Outlook 2002 and reinstalled, but the same thing happens. After two days reading the Microsoft website, I am frustrated and will definitely appreciate help. "Andreas Roeder" wrote: Bill wrote: After accurately inputting Internet E-Mail Settings (POP3) in Outlook 2002 and Outlook Express, Outlook Express automatically sends/receives emails without problems, but Outlook 2002 does neither. "Test Account Settings" from Tools/E-Mail Accounts/E-mail Accountsmenu in Outlook 2002 completes successfully, but clicking "About send and receive groups" tab provides no response. Microsoft Article 284312, 12/10/04 seems to address this problem, but the workaround of renaming or deleting all .srs files does not solve my problem. Could I be enjoying a similar but different problem with Outllook? Hi BIll, can you post the error message you get? -- Ich habe nichts gemacht, gestern gings noch http://www.andreas-roeder.net |
#10
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I just recently installed Office 2003 on this computer. I keep getting the
same error message and have read every bit of info I can find on it to no avail. Were you able to solve this??? THanks, Marcy "Bill" wrote: When I click on "Send/Receive" button, I receive the following message: "The operation failed. An object could not be found." I think this error may be occurring because I have been unable to define "Send/Receive Groups". When I try to define them by clicking on "Define Send/Receive Groups" tab within "Send/Receive Settings" tab on "Tools" menu, the Tools dropdown menu closes, but nothing happens--no error message but the configuration window for Groups doses not open. Interestingly, Outlook Express works fine with same email settings so I think I have a damaged file in Outlook. I just removed Outlook 2002 and reinstalled, but the same thing happens. After two days reading the Microsoft website, I am frustrated and will definitely appreciate help. "Andreas Roeder" wrote: Bill wrote: After accurately inputting Internet E-Mail Settings (POP3) in Outlook 2002 and Outlook Express, Outlook Express automatically sends/receives emails without problems, but Outlook 2002 does neither. "Test Account Settings" from Tools/E-Mail Accounts/E-mail Accountsmenu in Outlook 2002 completes successfully, but clicking "About send and receive groups" tab provides no response. Microsoft Article 284312, 12/10/04 seems to address this problem, but the workaround of renaming or deleting all .srs files does not solve my problem. Could I be enjoying a similar but different problem with Outllook? Hi BIll, can you post the error message you get? -- Ich habe nichts gemacht, gestern gings noch http://www.andreas-roeder.net |
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