REMINDERS:: Ken Slovak

Ken (Sorry had your name incorrect
I was looking for a way to contact you. I ran across your post of 7/25/05
regarding reminders.

Have an O2003 SP2 user whose reminders work only in cached mode. I have
Outlook
Spy and was trying to work through your instructions to see if offline and
online reminder parameters match. I don't think they do; however, I need
some coaching.

I have found PR_REM_offline and online and have copied the properties.
However,
I within IMsgStore|Root Container| I cannot find the Finder Folder or maybe
I am not
looking in the right place.

Can you provide a little more assistance.

thanks -harri

You should never have to manually change the location settings for the
Reminders folder for online and offline modes. That is done for you
automatically when you start Outlook using the /resetfolders switch.

I'm not sure what post you are referring to, if it's related to something
else either please post the message or a link to it.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"-harri" wrote in message
...
Ken (Sorry had your name incorrect
I was looking for a way to contact you. I ran across your post of 7/25/05
regarding reminders.

Have an O2003 SP2 user whose reminders work only in cached mode. I have
Outlook
Spy and was trying to work through your instructions to see if offline and
online reminder parameters match. I don't think they do; however, I need
some coaching.

I have found PR_REM_offline and online and have copied the properties.
However,
I within IMsgStore|Root Container| I cannot find the Finder Folder or
maybe
I am not
looking in the right place.

Can you provide a little more assistance.

thanks -harri

I should step back:

(1) User 1: O2K client - Reminders stop working - run /cleanreminders
/resetfolders. All appropriate service packs had been applied to the Client.-
Reminders still don't work.

(2) User 1: Upgrade the O2K client to O2K3 SP2. Reminders work only if the
user is in cached mode, if using online in O2K3 Reminders don't work.

(3) I don't believe using O2K3 in cached mode is a solution.

(4) User 2: had same problem and on one machine O2K3 in cached mode
reminders worked but on that machine reminder did not work if O2K3 was
online. However, whatever happened to that machine, reminders now work in
both
online and offline mode.

(4) Other than rebuilding the calendar, I thought there may be something I
could do within the raw properties of the mailbox and I searched the INet and
found your post which is in this listed below.

thanks -harri

Do you have access to a MAPI viewer, either MDBView or the other MAPI viewer
from Microsoft or OutlookSpy (www.dimastr.com)? You will need something like
that for any troubleshooting to proceed.

If and when you do, look at (this is using OutlookSpy terminology) then
select the Inbox folder of a mailbox and use the IMAPIFolder button to look
at the folder properties. There are 2 properties you will be interested in:
PR_REM_OFFLINE_ENTRYID (property tag 0x36D60102) and PR_REM_ONLINE_ENTRYID
(property tag 0x36D50102).

Those properties have the folder EntryID of the offline and online Reminders
folder. Since you say you are not using Outlook 2003 cached Exchange mode
you will want to note both down, but particularly the online property. Paste
the results into a Notepad window or something like that for easy comparison
later.

Then use the IMsgStore button to look at the mailbox's InfoStore. Open the
Root Container and in the folder hierarchy of the RootFolder you should see
the Finder folder. Open that and look at its folder hierarchy. You should
see the Reminders folder there. Get the value of the folder's EntryID
property and compare that to the value of PR_REM_ONLINE_ENTRYID. They should
be identical.

Please report back your results.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"Price B" wrote in message
...
Yes

"Ken Slovak - [MVP - Outlook]" wrote:

Did you try the /resetfolders switch?

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"Ken Slovak - [MVP - Outlook]" wrote:

You should never have to manually change the location settings for the
Reminders folder for online and offline modes. That is done for you
automatically when you start Outlook using the /resetfolders switch.

I'm not sure what post you are referring to, if it's related to something
else either please post the message or a link to it.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"-harri" wrote in message
...
Ken (Sorry had your name incorrect
I was looking for a way to contact you. I ran across your post of 7/25/05
regarding reminders.

Have an O2003 SP2 user whose reminders work only in cached mode. I have
Outlook
Spy and was trying to work through your instructions to see if offline and
online reminder parameters match. I don't think they do; however, I need
some coaching.

I have found PR_REM_offline and online and have copied the properties.
However,
I within IMsgStore|Root Container| I cannot find the Finder Folder or
maybe
I am not
looking in the right place.

Can you provide a little more assistance.

thanks -harri

That post was a troubleshooting post to see if the entries for the online
and offline Reminders folder matched the actual folder and its location. No
suggestion was ever made that those properties could be manually changed.

If online mode works and not cached mode I'd say use a new OST file. Since
it's the reverse for you and you say that neither the /resetfolders or
/cleanreminders switches work that won't work. If you've also tried a brand
new profile (created from scratch and not a copy) then the only other thing
I can think of is to ask if you're using some synch software. If so maybe
it's creating multiple Reminders folders and Outlook doesn't care for that.
The only solution for that is to use a MAPI viewer to find the Reminders
folders and see if there are multiple folders. If so delete them all and
then use /resetfolders.

Otherwise I'm out of ideas.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"-harri" wrote in message
...
I should step back:

(1) User 1: O2K client - Reminders stop working - run /cleanreminders
/resetfolders. All appropriate service packs had been applied to the
Client.-
Reminders still don't work.

(2) User 1: Upgrade the O2K client to O2K3 SP2. Reminders work only if
the
user is in cached mode, if using online in O2K3 Reminders don't work.

(3) I don't believe using O2K3 in cached mode is a solution.

(4) User 2: had same problem and on one machine O2K3 in cached mode
reminders worked but on that machine reminder did not work if O2K3 was
online. However, whatever happened to that machine, reminders now work in
both
online and offline mode.

(4) Other than rebuilding the calendar, I thought there may be something I
could do within the raw properties of the mailbox and I searched the INet
and
found your post which is in this listed below.

thanks -harri

Thank you very much for the information
"Ken Slovak - [MVP - Outlook]" wrote:

That post was a troubleshooting post to see if the entries for the online
and offline Reminders folder matched the actual folder and its location. No
suggestion was ever made that those properties could be manually changed.

If online mode works and not cached mode I'd say use a new OST file. Since
it's the reverse for you and you say that neither the /resetfolders or
/cleanreminders switches work that won't work. If you've also tried a brand
new profile (created from scratch and not a copy) then the only other thing
I can think of is to ask if you're using some synch software. If so maybe
it's creating multiple Reminders folders and Outlook doesn't care for that.
The only solution for that is to use a MAPI viewer to find the Reminders
folders and see if there are multiple folders. If so delete them all and
then use /resetfolders.

Otherwise I'm out of ideas.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"-harri" wrote in message
...
I should step back:

(1) User 1: O2K client - Reminders stop working - run /cleanreminders
/resetfolders. All appropriate service packs had been applied to the
Client.-
Reminders still don't work.

(2) User 1: Upgrade the O2K client to O2K3 SP2. Reminders work only if
the
user is in cached mode, if using online in O2K3 Reminders don't work.

(3) I don't believe using O2K3 in cached mode is a solution.

(4) User 2: had same problem and on one machine O2K3 in cached mode
reminders worked but on that machine reminder did not work if O2K3 was
online. However, whatever happened to that machine, reminders now work in
both
online and offline mode.

(4) Other than rebuilding the calendar, I thought there may be something I
could do within the raw properties of the mailbox and I searched the INet
and
found your post which is in this listed below.

thanks -harri