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Bug in 'Organize Using Colors' for IMAP?
Has anyone else had issues with this? Any suggestions?
Here's what happens: I recently switched to Outlook 2003 from Outlook 2000. My rules, filters, etc transfered nicely so they were already set in 2003. However, when I try to change the color rules, Outlook crashes every time. I go to Tools, Organize, then as soon as I hit "Using Colors" it gives me the "Microsoft Office Outlook has encountered a problem and needs to close...." I can get to every other screen in the Organize window without a problem (using folders, using views, and junk e-mail). I've edited my filtering rules without problems; it's only the colors that aren't working. The colors rules that were previously set up in 2000 still work fine, but I can't change them or add new rules. Also, this appears to only be an issue with my IMAP account (which is my primary email account). If I go through the same steps with my local folders everything works fine. I check this IMAP regularly from 3 different computers (2 of which are running Outlook 2003, the other Entourage 2004) - both computers running Outlook worked fine in Outlook 2000, but crash the same way using Outlook 2003. If anyone has any ideas or workarounds, I'd love to hear them. I don't know if Outlook stores the color rules in an external file that maybe I could edit directly? I've searched the knowledge base, and through the internet and couldn't find anyone else claiming the same problem... Thanks! |
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I'm having the same exact problem...
"Reawen" wrote: Has anyone else had issues with this? Any suggestions? Here's what happens: I recently switched to Outlook 2003 from Outlook 2000. My rules, filters, etc transfered nicely so they were already set in 2003. However, when I try to change the color rules, Outlook crashes every time. I go to Tools, Organize, then as soon as I hit "Using Colors" it gives me the "Microsoft Office Outlook has encountered a problem and needs to close...." I can get to every other screen in the Organize window without a problem (using folders, using views, and junk e-mail). I've edited my filtering rules without problems; it's only the colors that aren't working. The colors rules that were previously set up in 2000 still work fine, but I can't change them or add new rules. Also, this appears to only be an issue with my IMAP account (which is my primary email account). If I go through the same steps with my local folders everything works fine. I check this IMAP regularly from 3 different computers (2 of which are running Outlook 2003, the other Entourage 2004) - both computers running Outlook worked fine in Outlook 2000, but crash the same way using Outlook 2003. If anyone has any ideas or workarounds, I'd love to hear them. I don't know if Outlook stores the color rules in an external file that maybe I could edit directly? I've searched the knowledge base, and through the internet and couldn't find anyone else claiming the same problem... Thanks! |
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