Computer crashes with Publisher

I work for a school board and use all the office programs. My worse problems
began after I started using Publisher on a regular basis. I design brochures
and newsletters. Also, I research the Web for material that I can use in
relation to our programs and clipart that best represents my topic. Since I
have installed 2002, I have a problem getting my clipart from my own computer
program, so I must seek other options. I tried to solve that problem in your
newsgroup but was didn't happen. Cleaning out the computer was not the
answer. Microsoft Corp must address this problem for a better resolution.

I am working on and have many windows open and minimized at one time. Our
school system logo takes up lots of space, expecially when it is on all my
publishing documents saved on my computer. If I need a better multitasked
machine, then I need to know what to ask for. My job requirements will
justify a more powerful computer if that will fix the problem. I need to
know what to ask for, if that is the solution. I don't need to request
another computer if that won't fix the problem. Other employees doing
similiar duties, do not have these same problems and my computer appears to
be stable based on the diagnostics. I did not mention that I am also on a
server, networked with the system. Would that be a factor?



"DavidF" wrote:

You just don't get it do you? I'm done...

DavidF

"JoAnn Paules" wrote in message
...
The OP asked about upgrading to XP. All I did was say that my mom is
running
XP Pro on a Celeron with 196. In her case, her hard disk started to fail
and
I had an extra one that wasn't being used. I also had an unused copy of
XP.
I could have reloaded 98 but I know that more and more software requires
XP.
She doesn't do anything more than surf the net, play Solitaire, and make a
few greeting cards.

Would I dump a lot of money in a 633 Celeron? Nope. I'm running a P3-550
with XP Pro with 384. I have all of the programs I need for now. I have
Office 2000, Office 2003, and Photoshop Elements. I also have a few
simpler
games so I'm really set for a while. I don't even like to buy software for
this system. Seems kind of ridiculous knowing that it's about as maxed out
as it's going to get reasonable. Unless someone wanted to give me a better
graphics card, the case is NOT coming off of my system again.

Mary's suggested upgrading the video driver twice. (If I had to venture a
guess, the OP has integrated graphics - yuck!) I suggested a little more
RAM - she could find another 128 for a decent price and I'll stand my
ground
that it certainly won't hurt her system.

--
JoAnn Paules
MVP Microsoft [Publisher]



"DavidF" wrote in message
...
JoAnn, Please explain to me why after you just got through telling her
that
she has barely enough RAM to run Pub 2002 on Win98, why would you
suggest
that she has enough RAM for XP. It may run, but certainly not well. It
seems
to me that spending money on upgrading to XP and adding RAM would be
better
spent on a new computer...IF that was a last resort.

I also don't understand why aren't you supporting Mary Sauer's suggested
steps at resolving the issues including the recommendation to reinstall
or
update the video driver instead of going out and spending money and
probably
not fixing her problem. What does the fact that the computer went into
safe
mode when it crashed tell you? And if that doesn't fix the problem,
aren't
there a lot of other things to check such as patches, printer drivers,
NAV,
etc. etc. before suggesting or supporting wasting her money?

DavidF

"JoAnn Paules" wrote in message
...
I just put XP Pro on my mom's system. She has a 433 Celeron with 196 MB
RAM.
It will run on yours.

I'm curious what the dickens you have running in the background that's
sucking up all of your resources. What all is in your System tray? Is
this
your work system or home?

--
JoAnn Paules
MVP Microsoft [Publisher]



"Linda K" wrote in message
...
I have already ran Spy Sweeper, emptyed Internet cache and deleted
graphic
files. When trying to open a publisher document, a screen comes up
and
tells
me Publisher incountered a problem last time and do I want to open in
the
Safe Mode. I say yes and it crashes. When I try to defrag, it
freezes
up
at
10% complete everytime, then it crashes. Our tech department also
cleaned
it
up yesterday. Today I have more of the same problems. I ran PC
Doctor
and
it said all my tests passed.

Could it be that I do not have enough ram? Would installing Windows
XP
help?

I have an IBM 633 mhz Celeron, with Win 98 SE, 127 MB, System
Resources
43%,
User Resources 52% and Office 2002. Do I need a more powerful
computer
period?





Linda K" wrote:

I need some information as why my computer crashes when I use
Microsoft
Publisher 2002. I have Windows 98, 128 ram. I collect a lot of
clipart
from
the internet and save it in a word document for further use. This
is
a
continious problem and would like some knowledge if it is a computer
hardware
or shoftware problem and how to fix it. How can I find out if
everything I
have is compatible.

Eww. I see a couple of things that could be an issue.

(1) 128MB RAM just isn't enough - especially for a multitasker. (Have you
ever noticed that women are more likely to do that then men?)

(2) Networked systems tend to suck up resources with ...... well, crap.
(Sorry, I tried finding another word but that one really fits.) My husband
has a similar problem at work - his network runs 58 processes before he does
anything. Your low resource level is indicative of this same situation.

(3) Publisher doesn't like networks. Are you running it locally or is it on
the server?

--
JoAnn Paules
MVP Microsoft [Publisher]



"Linda K" wrote in message
...
I work for a school board and use all the office programs. My worse
problems
began after I started using Publisher on a regular basis. I design
brochures
and newsletters. Also, I research the Web for material that I can use in
relation to our programs and clipart that best represents my topic. Since
I
have installed 2002, I have a problem getting my clipart from my own
computer
program, so I must seek other options. I tried to solve that problem in
your
newsgroup but was didn't happen. Cleaning out the computer was not the
answer. Microsoft Corp must address this problem for a better resolution.

I am working on and have many windows open and minimized at one time. Our
school system logo takes up lots of space, expecially when it is on all my
publishing documents saved on my computer. If I need a better
multitasked
machine, then I need to know what to ask for. My job requirements will
justify a more powerful computer if that will fix the problem. I need to
know what to ask for, if that is the solution. I don't need to request
another computer if that won't fix the problem. Other employees doing
similiar duties, do not have these same problems and my computer appears
to
be stable based on the diagnostics. I did not mention that I am also on a
server, networked with the system. Would that be a factor?

Linda,
All the support documents suggested will help. Put your computer into safe mode and
open Publisher, when your computer is in safe mode the drivers do not load. If
Publisher runs okay, then update the video driver. If the video driver is integrated
you can upgrade that too. If you have an IT person helping you, ask him/her.
Read this Knowledge Base article:
How to troubleshoot video problems in Publisher 2002
http://support.microsoft.com/default...b;en-us;323786
It has network information.
This is not a MIcrosoft issue, this is an issue you can solve by reading the articles
suggested.


--
Mary Sauer MS MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
"Linda K" wrote in message
...
I work for a school board and use all the office programs. My worse problems
began after I started using Publisher on a regular basis. I design brochures
and newsletters. Also, I research the Web for material that I can use in
relation to our programs and clipart that best represents my topic. Since I
have installed 2002, I have a problem getting my clipart from my own computer
program, so I must seek other options. I tried to solve that problem in your
newsgroup but was didn't happen. Cleaning out the computer was not the
answer. Microsoft Corp must address this problem for a better resolution.

I am working on and have many windows open and minimized at one time. Our
school system logo takes up lots of space, expecially when it is on all my
publishing documents saved on my computer. If I need a better multitasked
machine, then I need to know what to ask for. My job requirements will
justify a more powerful computer if that will fix the problem. I need to
know what to ask for, if that is the solution. I don't need to request
another computer if that won't fix the problem. Other employees doing
similiar duties, do not have these same problems and my computer appears to
be stable based on the diagnostics. I did not mention that I am also on a
server, networked with the system. Would that be a factor?



"DavidF" wrote:

You just don't get it do you? I'm done...

DavidF

"JoAnn Paules" wrote in message
...
The OP asked about upgrading to XP. All I did was say that my mom is
running
XP Pro on a Celeron with 196. In her case, her hard disk started to fail
and
I had an extra one that wasn't being used. I also had an unused copy of
XP.
I could have reloaded 98 but I know that more and more software requires
XP.
She doesn't do anything more than surf the net, play Solitaire, and make a
few greeting cards.

Would I dump a lot of money in a 633 Celeron? Nope. I'm running a P3-550
with XP Pro with 384. I have all of the programs I need for now. I have
Office 2000, Office 2003, and Photoshop Elements. I also have a few
simpler
games so I'm really set for a while. I don't even like to buy software for
this system. Seems kind of ridiculous knowing that it's about as maxed out
as it's going to get reasonable. Unless someone wanted to give me a better
graphics card, the case is NOT coming off of my system again.

Mary's suggested upgrading the video driver twice. (If I had to venture a
guess, the OP has integrated graphics - yuck!) I suggested a little more
RAM - she could find another 128 for a decent price and I'll stand my
ground
that it certainly won't hurt her system.

--
JoAnn Paules
MVP Microsoft [Publisher]



"DavidF" wrote in message
...
JoAnn, Please explain to me why after you just got through telling her
that
she has barely enough RAM to run Pub 2002 on Win98, why would you
suggest
that she has enough RAM for XP. It may run, but certainly not well. It
seems
to me that spending money on upgrading to XP and adding RAM would be
better
spent on a new computer...IF that was a last resort.

I also don't understand why aren't you supporting Mary Sauer's suggested
steps at resolving the issues including the recommendation to reinstall
or
update the video driver instead of going out and spending money and
probably
not fixing her problem. What does the fact that the computer went into
safe
mode when it crashed tell you? And if that doesn't fix the problem,
aren't
there a lot of other things to check such as patches, printer drivers,
NAV,
etc. etc. before suggesting or supporting wasting her money?

DavidF

"JoAnn Paules" wrote in message
...
I just put XP Pro on my mom's system. She has a 433 Celeron with 196 MB
RAM.
It will run on yours.

I'm curious what the dickens you have running in the background that's
sucking up all of your resources. What all is in your System tray? Is
this
your work system or home?

--
JoAnn Paules
MVP Microsoft [Publisher]



"Linda K" wrote in message
...
I have already ran Spy Sweeper, emptyed Internet cache and deleted
graphic
files. When trying to open a publisher document, a screen comes up
and
tells
me Publisher incountered a problem last time and do I want to open in
the
Safe Mode. I say yes and it crashes. When I try to defrag, it
freezes
up
at
10% complete everytime, then it crashes. Our tech department also
cleaned
it
up yesterday. Today I have more of the same problems. I ran PC
Doctor
and
it said all my tests passed.

Could it be that I do not have enough ram? Would installing Windows
XP
help?

I have an IBM 633 mhz Celeron, with Win 98 SE, 127 MB, System
Resources
43%,
User Resources 52% and Office 2002. Do I need a more powerful
computer
period?





Linda K" wrote:

I need some information as why my computer crashes when I use
Microsoft
Publisher 2002. I have Windows 98, 128 ram. I collect a lot of
clipart
from
the internet and save it in a word document for further use. This
is
a
continious problem and would like some knowledge if it is a computer
hardware
or shoftware problem and how to fix it. How can I find out if
everything I
have is compatible.

JoAnn Paules was very recently heard to utter:
I just put XP Pro on my mom's system. She has a 433 Celeron with 196
MB RAM. It will run on yours.

Linda has less RAM than your mom...

--
Ed Bennett - MVP Microsoft Publisher