Viewing Faxes.

Thanks again. Actually MS Fax Server saves the incoming fax as a TIF, then
simply sends an smtp message to the user with an attachment.

There is no "Client Side" software other than Outlook. We've actually been
doing this with clients for years.

BTW, as I said previously, this just started failing last Wed/Thur, up til
then it worked for over two years. So this is why I'm confused. So something
in the my Outlook (becuase other uses get emails with the attachments and
can open/save them) has changed to prevent me from opening TIF files, but
all others open and view just fine.


"Russ Valentine [MVP-Outlook]" wrote in message
...
That might explain why there is no OLK file.
Unfortunately, this is an environment with which I am unfamiliar. I'm
surprised you can even get faxes routed to Outlook 2003's Inbox. What
client fax software are you using on these boxes? You may need to redirect
to an SBS group.
I do recall that Office 2003 changes the file association for TIF files
from the Fax viewer to MODI.
--
Russ Valentine
[MVP-Outlook]
"Wiley Coyote" wrote in message
...
Hi Russ. It's an SBS2K environment with Exch2K, Fax Server (SBS 2K) and
Win2K. This all worked fine up until last week.In fact, I added another
user to the FaxGroup and she gets the fax attachments and can open them
just fine.


"Russ Valentine [MVP-Outlook]" wrote in message
...
By "MSViewer" do you mean Microsoft Office Document Imaging, as in:
"drive:\Program Files\Common Files\Microsoft
Shared\MODI\11.0\MSPVIEW.EXE" "%1" ?

By MS Fax Server, do you meanWindows 2003 Server Fax? Is this an
Exchange environment?
--
Russ Valentine
[MVP-Outlook]
"Wiley Coyote" wrote in message
...
Don't know why the OLK folder was missing, but I recreated it and the
same issue.
MS Viewer associated withTIF,
Outlook receives faxes from MS Fax Server.

Weve tried everything, even changing file permissions. This is quite
annoying...

Thanks Russ.
"Russ Valentine [MVP-Outlook]" wrote in message
...
I have no idea how you could have no OLK file if you have Outlook
installed. Something else must be wrong here.
What is your file association for TIF files?
How is it that you receive faxes in Outlook 2003? Its Inbox does not
integrate with any modem faxing programs.
--
Russ Valentine
[MVP-Outlook]
"Wiley" wrote in message
...
One more thing Russ, there is no folder starting with OLK. SO I
looked at
another users machiine and saw they had a folder called OLK1 & OLKS
so I
added these - still no go.

Wiley

"Russ Valentine [MVP-Outlook]" wrote in message
...
Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click StartRun and enter %TEMP% in the Open
field.
Click OK. You should see a Windows Explorer window with the folder
list
in
the left-hand pane. (If you don't see the folder list in Windows
XP,
click
the Folders button in the toolbar.) Just below the folder named
Temp you
should see one called Temporary Internet Files. Click the plus sign
to
its
left. You should then see a subfolder whose name starts with OLK.
Select
this folder so that it's contents display in the right-hand pane.
Click
EditSelect All and then click the Delete button (or press Delete or
click
FileDelete). Close the Explorer window and restart Outlook. Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]
"Wiley" wrote in message
...
G'day to all.

Up until yesterday, I was able to open a fax received in
Outlook2K3. Now
when I try to view OR save the TIFF attachment, I get the
following
error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want
to
create
the file in ..."

I guess my first question would be Why is this now happening.
Nothing
has
changed on the PC.

My Second question would be: What folder is Outlook talking about.
I've
checked the Temporary Internet Folder, the user TEMP dir, Windows
Temp
dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting
there
that
I cannot access and I need to.

Thanks

W.