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#1
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Viewing Faxes.
G'day to all.
Up until yesterday, I was able to open a fax received in Outlook2K3. Now when I try to view OR save the TIFF attachment, I get the following error message: "Can't create the file FAX.TIFF. Right Click the folder you want to create the file in ..." I guess my first question would be Why is this now happening. Nothing has changed on the PC. My Second question would be: What folder is Outlook talking about. I've checked the Temporary Internet Folder, the user TEMP dir, Windows Temp dir etc. Does anyone know how to fix this. I've got about 80 faxes sitting there that I cannot access and I need to. Thanks W. |
#2
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Viewing Faxes.
Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem. With Outlook closed, click StartRun and enter %TEMP% in the Open field. Click OK. You should see a Windows Explorer window with the folder list in the left-hand pane. (If you don't see the folder list in Windows XP, click the Folders button in the toolbar.) Just below the folder named Temp you should see one called Temporary Internet Files. Click the plus sign to its left. You should then see a subfolder whose name starts with OLK. Select this folder so that it's contents display in the right-hand pane. Click EditSelect All and then click the Delete button (or press Delete or click FileDelete). Close the Explorer window and restart Outlook. Your attachment should open now. -- Russ Valentine [MVP-Outlook] "Wiley" wrote in message ... G'day to all. Up until yesterday, I was able to open a fax received in Outlook2K3. Now when I try to view OR save the TIFF attachment, I get the following error message: "Can't create the file FAX.TIFF. Right Click the folder you want to create the file in ..." I guess my first question would be Why is this now happening. Nothing has changed on the PC. My Second question would be: What folder is Outlook talking about. I've checked the Temporary Internet Folder, the user TEMP dir, Windows Temp dir etc. Does anyone know how to fix this. I've got about 80 faxes sitting there that I cannot access and I need to. Thanks W. |
#3
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Viewing Faxes.
Hi Russ. I've actually done all that yesterday to no avail. I can forward
the msg to another user and all is well, so the problem is definately on my system. Any other ideas? W. "Russ Valentine [MVP-Outlook]" wrote in message ... Doesn't sound like a fax problem to me. Sounds like an Outlook Secure Temp Folder problem. With Outlook closed, click StartRun and enter %TEMP% in the Open field. Click OK. You should see a Windows Explorer window with the folder list in the left-hand pane. (If you don't see the folder list in Windows XP, click the Folders button in the toolbar.) Just below the folder named Temp you should see one called Temporary Internet Files. Click the plus sign to its left. You should then see a subfolder whose name starts with OLK. Select this folder so that it's contents display in the right-hand pane. Click EditSelect All and then click the Delete button (or press Delete or click FileDelete). Close the Explorer window and restart Outlook. Your attachment should open now. -- Russ Valentine [MVP-Outlook] "Wiley" wrote in message ... G'day to all. Up until yesterday, I was able to open a fax received in Outlook2K3. Now when I try to view OR save the TIFF attachment, I get the following error message: "Can't create the file FAX.TIFF. Right Click the folder you want to create the file in ..." I guess my first question would be Why is this now happening. Nothing has changed on the PC. My Second question would be: What folder is Outlook talking about. I've checked the Temporary Internet Folder, the user TEMP dir, Windows Temp dir etc. Does anyone know how to fix this. I've got about 80 faxes sitting there that I cannot access and I need to. Thanks W. |
#4
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Viewing Faxes.
One more thing Russ, there is no folder starting with OLK. SO I looked at
another users machiine and saw they had a folder called OLK1 & OLKS so I added these - still no go. Wiley "Russ Valentine [MVP-Outlook]" wrote in message ... Doesn't sound like a fax problem to me. Sounds like an Outlook Secure Temp Folder problem. With Outlook closed, click StartRun and enter %TEMP% in the Open field. Click OK. You should see a Windows Explorer window with the folder list in the left-hand pane. (If you don't see the folder list in Windows XP, click the Folders button in the toolbar.) Just below the folder named Temp you should see one called Temporary Internet Files. Click the plus sign to its left. You should then see a subfolder whose name starts with OLK. Select this folder so that it's contents display in the right-hand pane. Click EditSelect All and then click the Delete button (or press Delete or click FileDelete). Close the Explorer window and restart Outlook. Your attachment should open now. -- Russ Valentine [MVP-Outlook] "Wiley" wrote in message ... G'day to all. Up until yesterday, I was able to open a fax received in Outlook2K3. Now when I try to view OR save the TIFF attachment, I get the following error message: "Can't create the file FAX.TIFF. Right Click the folder you want to create the file in ..." I guess my first question would be Why is this now happening. Nothing has changed on the PC. My Second question would be: What folder is Outlook talking about. I've checked the Temporary Internet Folder, the user TEMP dir, Windows Temp dir etc. Does anyone know how to fix this. I've got about 80 faxes sitting there that I cannot access and I need to. Thanks W. |
#5
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Viewing Faxes.
I should also note that we can open another other attachment, this appears
only to be with TIF files. There is nothing in the registry under Level1Remove. Wiley "Russ Valentine [MVP-Outlook]" wrote in message ... Doesn't sound like a fax problem to me. Sounds like an Outlook Secure Temp Folder problem. With Outlook closed, click StartRun and enter %TEMP% in the Open field. Click OK. You should see a Windows Explorer window with the folder list in the left-hand pane. (If you don't see the folder list in Windows XP, click the Folders button in the toolbar.) Just below the folder named Temp you should see one called Temporary Internet Files. Click the plus sign to its left. You should then see a subfolder whose name starts with OLK. Select this folder so that it's contents display in the right-hand pane. Click EditSelect All and then click the Delete button (or press Delete or click FileDelete). Close the Explorer window and restart Outlook. Your attachment should open now. -- Russ Valentine [MVP-Outlook] "Wiley" wrote in message ... G'day to all. Up until yesterday, I was able to open a fax received in Outlook2K3. Now when I try to view OR save the TIFF attachment, I get the following error message: "Can't create the file FAX.TIFF. Right Click the folder you want to create the file in ..." I guess my first question would be Why is this now happening. Nothing has changed on the PC. My Second question would be: What folder is Outlook talking about. I've checked the Temporary Internet Folder, the user TEMP dir, Windows Temp dir etc. Does anyone know how to fix this. I've got about 80 faxes sitting there that I cannot access and I need to. Thanks W. |
#6
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Viewing Faxes.
I have no idea how you could have no OLK file if you have Outlook installed.
Something else must be wrong here. What is your file association for TIF files? How is it that you receive faxes in Outlook 2003? Its Inbox does not integrate with any modem faxing programs. -- Russ Valentine [MVP-Outlook] "Wiley" wrote in message ... One more thing Russ, there is no folder starting with OLK. SO I looked at another users machiine and saw they had a folder called OLK1 & OLKS so I added these - still no go. Wiley "Russ Valentine [MVP-Outlook]" wrote in message ... Doesn't sound like a fax problem to me. Sounds like an Outlook Secure Temp Folder problem. With Outlook closed, click StartRun and enter %TEMP% in the Open field. Click OK. You should see a Windows Explorer window with the folder list in the left-hand pane. (If you don't see the folder list in Windows XP, click the Folders button in the toolbar.) Just below the folder named Temp you should see one called Temporary Internet Files. Click the plus sign to its left. You should then see a subfolder whose name starts with OLK. Select this folder so that it's contents display in the right-hand pane. Click EditSelect All and then click the Delete button (or press Delete or click FileDelete). Close the Explorer window and restart Outlook. Your attachment should open now. -- Russ Valentine [MVP-Outlook] "Wiley" wrote in message ... G'day to all. Up until yesterday, I was able to open a fax received in Outlook2K3. Now when I try to view OR save the TIFF attachment, I get the following error message: "Can't create the file FAX.TIFF. Right Click the folder you want to create the file in ..." I guess my first question would be Why is this now happening. Nothing has changed on the PC. My Second question would be: What folder is Outlook talking about. I've checked the Temporary Internet Folder, the user TEMP dir, Windows Temp dir etc. Does anyone know how to fix this. I've got about 80 faxes sitting there that I cannot access and I need to. Thanks W. |
#7
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Viewing Faxes.
Don't know why the OLK folder was missing, but I recreated it and the same
issue. MS Viewer associated withTIF, Outlook receives faxes from MS Fax Server. Weve tried everything, even changing file permissions. This is quite annoying... Thanks Russ. "Russ Valentine [MVP-Outlook]" wrote in message ... I have no idea how you could have no OLK file if you have Outlook installed. Something else must be wrong here. What is your file association for TIF files? How is it that you receive faxes in Outlook 2003? Its Inbox does not integrate with any modem faxing programs. -- Russ Valentine [MVP-Outlook] "Wiley" wrote in message ... One more thing Russ, there is no folder starting with OLK. SO I looked at another users machiine and saw they had a folder called OLK1 & OLKS so I added these - still no go. Wiley "Russ Valentine [MVP-Outlook]" wrote in message ... Doesn't sound like a fax problem to me. Sounds like an Outlook Secure Temp Folder problem. With Outlook closed, click StartRun and enter %TEMP% in the Open field. Click OK. You should see a Windows Explorer window with the folder list in the left-hand pane. (If you don't see the folder list in Windows XP, click the Folders button in the toolbar.) Just below the folder named Temp you should see one called Temporary Internet Files. Click the plus sign to its left. You should then see a subfolder whose name starts with OLK. Select this folder so that it's contents display in the right-hand pane. Click EditSelect All and then click the Delete button (or press Delete or click FileDelete). Close the Explorer window and restart Outlook. Your attachment should open now. -- Russ Valentine [MVP-Outlook] "Wiley" wrote in message ... G'day to all. Up until yesterday, I was able to open a fax received in Outlook2K3. Now when I try to view OR save the TIFF attachment, I get the following error message: "Can't create the file FAX.TIFF. Right Click the folder you want to create the file in ..." I guess my first question would be Why is this now happening. Nothing has changed on the PC. My Second question would be: What folder is Outlook talking about. I've checked the Temporary Internet Folder, the user TEMP dir, Windows Temp dir etc. Does anyone know how to fix this. I've got about 80 faxes sitting there that I cannot access and I need to. Thanks W. |
#8
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Viewing Faxes.
By "MSViewer" do you mean Microsoft Office Document Imaging, as in:
"drive:\Program Files\Common Files\Microsoft Shared\MODI\11.0\MSPVIEW.EXE" "%1" ? By MS Fax Server, do you meanWindows 2003 Server Fax? Is this an Exchange environment? -- Russ Valentine [MVP-Outlook] "Wiley Coyote" wrote in message ... Don't know why the OLK folder was missing, but I recreated it and the same issue. MS Viewer associated withTIF, Outlook receives faxes from MS Fax Server. Weve tried everything, even changing file permissions. This is quite annoying... Thanks Russ. "Russ Valentine [MVP-Outlook]" wrote in message ... I have no idea how you could have no OLK file if you have Outlook installed. Something else must be wrong here. What is your file association for TIF files? How is it that you receive faxes in Outlook 2003? Its Inbox does not integrate with any modem faxing programs. -- Russ Valentine [MVP-Outlook] "Wiley" wrote in message ... One more thing Russ, there is no folder starting with OLK. SO I looked at another users machiine and saw they had a folder called OLK1 & OLKS so I added these - still no go. Wiley "Russ Valentine [MVP-Outlook]" wrote in message ... Doesn't sound like a fax problem to me. Sounds like an Outlook Secure Temp Folder problem. With Outlook closed, click StartRun and enter %TEMP% in the Open field. Click OK. You should see a Windows Explorer window with the folder list in the left-hand pane. (If you don't see the folder list in Windows XP, click the Folders button in the toolbar.) Just below the folder named Temp you should see one called Temporary Internet Files. Click the plus sign to its left. You should then see a subfolder whose name starts with OLK. Select this folder so that it's contents display in the right-hand pane. Click EditSelect All and then click the Delete button (or press Delete or click FileDelete). Close the Explorer window and restart Outlook. Your attachment should open now. -- Russ Valentine [MVP-Outlook] "Wiley" wrote in message ... G'day to all. Up until yesterday, I was able to open a fax received in Outlook2K3. Now when I try to view OR save the TIFF attachment, I get the following error message: "Can't create the file FAX.TIFF. Right Click the folder you want to create the file in ..." I guess my first question would be Why is this now happening. Nothing has changed on the PC. My Second question would be: What folder is Outlook talking about. I've checked the Temporary Internet Folder, the user TEMP dir, Windows Temp dir etc. Does anyone know how to fix this. I've got about 80 faxes sitting there that I cannot access and I need to. Thanks W. |
#9
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Viewing Faxes.
Hi Russ. It's an SBS2K environment with Exch2K, Fax Server (SBS 2K) and
Win2K. This all worked fine up until last week.In fact, I added another user to the FaxGroup and she gets the fax attachments and can open them just fine. "Russ Valentine [MVP-Outlook]" wrote in message ... By "MSViewer" do you mean Microsoft Office Document Imaging, as in: "drive:\Program Files\Common Files\Microsoft Shared\MODI\11.0\MSPVIEW.EXE" "%1" ? By MS Fax Server, do you meanWindows 2003 Server Fax? Is this an Exchange environment? -- Russ Valentine [MVP-Outlook] "Wiley Coyote" wrote in message ... Don't know why the OLK folder was missing, but I recreated it and the same issue. MS Viewer associated withTIF, Outlook receives faxes from MS Fax Server. Weve tried everything, even changing file permissions. This is quite annoying... Thanks Russ. "Russ Valentine [MVP-Outlook]" wrote in message ... I have no idea how you could have no OLK file if you have Outlook installed. Something else must be wrong here. What is your file association for TIF files? How is it that you receive faxes in Outlook 2003? Its Inbox does not integrate with any modem faxing programs. -- Russ Valentine [MVP-Outlook] "Wiley" wrote in message ... One more thing Russ, there is no folder starting with OLK. SO I looked at another users machiine and saw they had a folder called OLK1 & OLKS so I added these - still no go. Wiley "Russ Valentine [MVP-Outlook]" wrote in message ... Doesn't sound like a fax problem to me. Sounds like an Outlook Secure Temp Folder problem. With Outlook closed, click StartRun and enter %TEMP% in the Open field. Click OK. You should see a Windows Explorer window with the folder list in the left-hand pane. (If you don't see the folder list in Windows XP, click the Folders button in the toolbar.) Just below the folder named Temp you should see one called Temporary Internet Files. Click the plus sign to its left. You should then see a subfolder whose name starts with OLK. Select this folder so that it's contents display in the right-hand pane. Click EditSelect All and then click the Delete button (or press Delete or click FileDelete). Close the Explorer window and restart Outlook. Your attachment should open now. -- Russ Valentine [MVP-Outlook] "Wiley" wrote in message ... G'day to all. Up until yesterday, I was able to open a fax received in Outlook2K3. Now when I try to view OR save the TIFF attachment, I get the following error message: "Can't create the file FAX.TIFF. Right Click the folder you want to create the file in ..." I guess my first question would be Why is this now happening. Nothing has changed on the PC. My Second question would be: What folder is Outlook talking about. I've checked the Temporary Internet Folder, the user TEMP dir, Windows Temp dir etc. Does anyone know how to fix this. I've got about 80 faxes sitting there that I cannot access and I need to. Thanks W. |
#10
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Viewing Faxes.
That might explain why there is no OLK file.
Unfortunately, this is an environment with which I am unfamiliar. I'm surprised you can even get faxes routed to Outlook 2003's Inbox. What client fax software are you using on these boxes? You may need to redirect to an SBS group. I do recall that Office 2003 changes the file association for TIF files from the Fax viewer to MODI. -- Russ Valentine [MVP-Outlook] "Wiley Coyote" wrote in message ... Hi Russ. It's an SBS2K environment with Exch2K, Fax Server (SBS 2K) and Win2K. This all worked fine up until last week.In fact, I added another user to the FaxGroup and she gets the fax attachments and can open them just fine. "Russ Valentine [MVP-Outlook]" wrote in message ... By "MSViewer" do you mean Microsoft Office Document Imaging, as in: "drive:\Program Files\Common Files\Microsoft Shared\MODI\11.0\MSPVIEW.EXE" "%1" ? By MS Fax Server, do you meanWindows 2003 Server Fax? Is this an Exchange environment? -- Russ Valentine [MVP-Outlook] "Wiley Coyote" wrote in message ... Don't know why the OLK folder was missing, but I recreated it and the same issue. MS Viewer associated withTIF, Outlook receives faxes from MS Fax Server. Weve tried everything, even changing file permissions. This is quite annoying... Thanks Russ. "Russ Valentine [MVP-Outlook]" wrote in message ... I have no idea how you could have no OLK file if you have Outlook installed. Something else must be wrong here. What is your file association for TIF files? How is it that you receive faxes in Outlook 2003? Its Inbox does not integrate with any modem faxing programs. -- Russ Valentine [MVP-Outlook] "Wiley" wrote in message ... One more thing Russ, there is no folder starting with OLK. SO I looked at another users machiine and saw they had a folder called OLK1 & OLKS so I added these - still no go. Wiley "Russ Valentine [MVP-Outlook]" wrote in message ... Doesn't sound like a fax problem to me. Sounds like an Outlook Secure Temp Folder problem. With Outlook closed, click StartRun and enter %TEMP% in the Open field. Click OK. You should see a Windows Explorer window with the folder list in the left-hand pane. (If you don't see the folder list in Windows XP, click the Folders button in the toolbar.) Just below the folder named Temp you should see one called Temporary Internet Files. Click the plus sign to its left. You should then see a subfolder whose name starts with OLK. Select this folder so that it's contents display in the right-hand pane. Click EditSelect All and then click the Delete button (or press Delete or click FileDelete). Close the Explorer window and restart Outlook. Your attachment should open now. -- Russ Valentine [MVP-Outlook] "Wiley" wrote in message ... G'day to all. Up until yesterday, I was able to open a fax received in Outlook2K3. Now when I try to view OR save the TIFF attachment, I get the following error message: "Can't create the file FAX.TIFF. Right Click the folder you want to create the file in ..." I guess my first question would be Why is this now happening. Nothing has changed on the PC. My Second question would be: What folder is Outlook talking about. I've checked the Temporary Internet Folder, the user TEMP dir, Windows Temp dir etc. Does anyone know how to fix this. I've got about 80 faxes sitting there that I cannot access and I need to. Thanks W. |
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