Missing Lines

Hello everyone,

We currently are experiencing a problem when certain
users attempt to lay out a page for label creation.
Normally, when one goes to Tools Envelopes and Labels
and requests a new page, Word will display a page with
empty gray boxes (which DO NOT print when the labels are
printed) that the user can then fill in as they choose.
This is generally done when the user has a half page of
labels, and would like to print only to that half page.
They simply fill in the boxes they would like to print to,
and then perform a print operation.
However, for some of our users these gray lboxes do not
appear, making it difficult for them to insert text as
they see fit. We have attempted both a repair and a
complete uninstall/reinstall of the Office Suite to no
avail. Additionally, a check of settings has not revealed
anything that we could see that would allow us to restore
these gray boxes to our user documents.
We would greatly appreciate any insight anyone has to
offer. I hope this forum is the correct one, there did not
seem to be a better place to put it, as it is a sort of
table.

Thanks,
bigJ

Found the solution, thanks.

bigJ

-----Original Message-----
Hello everyone,

We currently are experiencing a problem when certain
users attempt to lay out a page for label creation.
Normally, when one goes to Tools Envelopes and Labels
and requests a new page, Word will display a page with
empty gray boxes (which DO NOT print when the labels are
printed) that the user can then fill in as they choose.
This is generally done when the user has a half page of
labels, and would like to print only to that half page.
They simply fill in the boxes they would like to print
to,
and then perform a print operation.
However, for some of our users these gray lboxes do not
appear, making it difficult for them to insert text as
they see fit. We have attempted both a repair and a
complete uninstall/reinstall of the Office Suite to no
avail. Additionally, a check of settings has not revealed
anything that we could see that would allow us to restore
these gray boxes to our user documents.
We would greatly appreciate any insight anyone has to
offer. I hope this forum is the correct one, there did
not
seem to be a better place to put it, as it is a sort of
table.

Thanks,
bigJ
.