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#11
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Richard wrote:
It shows that I have 7 main or top-level folders (files). Using the "Go" "Folder List" it reveals more info, and two of the files has a Contacts subfolder. So that is where the list came from. I have no idea why 2, and not 7, of these exist, but that is probably not worth trying to figure out. If the two that have Contacts folders also have Inbox, Outbox, and the other default folders, then at some point those PSTs were designated as delivery locations and Outlook created those fodlers automatucally. If the other default folders don't exist in a particular PST but a Contacts folder does, then you must have created the Contacts folder manually. Most of my contacts are in the Contacts of the Personal top-level folder. The other one only has 2 names in it. I just drug both of them to the main Contacts in Personal. No other top-level fonder includes a Contacts sub-folder. Good. Can you delete the now-empty Contacts folder? If the other default folders exist in that PST, then chances are you can't, because Outlook won't let you delete folders it created automatically when the PST was a delivery location even if it no longer is the delivery location. Next I initiaated a new message, and clicked the "To" button. The "Select Names" pop-up shows "Contacts" in the "Show Names from the:" field. The names I just moved into my "main" Contacts are not there. The options in this field are "Outlook Address Book", "Contacts", or "Contacts". The names I just moved are included in the second "Contacts" selection. Then in the Address Book, click ToolsOptions, select the first Contacts folder and click Remove. Back in the main Outlook screen - if I select "Tools" and "Email Accounts" and then under "Directory" I select "View of change existing directories or address books" I find a single MAPI entry of "Outlook Address Book". If I click Change for it I get a new pop-up with two entries, both "Contacts: Personal". I can find no way to differentiate between the two entries, but I could select either one. One should go away when you remove it from the address book as above or when you uncheck the "Show this folder..." option in the folder's Properties. So somehow when it comes to the address book it appears that Outlook thinks there are two separate files. When I simply open the ADdress Book I also see two "Contacts" listed (makes sense - same utility). Not two files, two folders. Now, with the Address Book open, clicking on the File menu has "Add to contacts" greyed out for one "Contacts" but active for the other. The Properties for both simply say "Personal". Same is true of the Add to Contacts icon. You shouldn't ever use the Address Book interface to add a contact. -- Brian Tillman |
#12
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Brian, the problem is when I go to the Contacts area in Outlook (not Address
Book) I only have one Contacts folder - the new one. This dialog is about how to discover where the mysterious Cotacts folder is located so that I can move the items. Opening the Folder View to see all the folers and their full contents reveals no other Contacts forlder with any contents. (One other of the 7 folders, besides Personal, does have a Contacts folder but I already moved everything out of it.) This mysterious Contacts folder - from before my Outlook.pst file was currputed and is now removed - contains valuable info that I want to retain. Richard "Brian Tillman" wrote: Richard wrote: It does appear that I can open each contact, one-by-one, and move it to another folder. For well over 100 contacts that is overly exciting.... :-( Open one of the Contacts folders (in Outlook, not the Address Book), select the first contact by clicking on it, select them all with CTRL-A and then click EditCopy to Folder or right-click the selection and choose Move to Folder. Choose the Contacts folder where they should go as a destination. Alternatively, you can right-click the selection and drag-and-drop, choosing Copy or Move as you please. Then right-click the empty Contacts folder itself, choose Properties, click the Outlook Address Book tab, and uncheck "Show this folder as an e-mail Address Book" or open the address book, click ToolsOptions, select the empty Contacts folder and click Remove. If you don't know which one's the empty one by examining the name, in the address book, use the "Show Names from the" drop-down to see which one is empty. They're in the same order there that they are on ToolsOptions. -- Brian Tillman |
#13
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See below...... Thanks, Richard
"Brian Tillman" wrote: Richard wrote: It shows that I have 7 main or top-level folders (files). Using the "Go" "Folder List" it reveals more info, and two of the files has a Contacts subfolder. So that is where the list came from. I have no idea why 2, and not 7, of these exist, but that is probably not worth trying to figure out. If the two that have Contacts folders also have Inbox, Outbox, and the other default folders, then at some point those PSTs were designated as delivery locations and Outlook created those fodlers automatucally. If the other default folders don't exist in a particular PST but a Contacts folder does, then you must have created the Contacts folder manually. OK, that makes sense. I don't recall if the other system folders are there (it is at home; I am at work) and I certaily don't recall creating a Contacts folder, but that could happen.... Most of my contacts are in the Contacts of the Personal top-level folder. The other one only has 2 names in it. I just drug both of them to the main Contacts in Personal. No other top-level fonder includes a Contacts sub-folder. Good. Can you delete the now-empty Contacts folder? If the other default folders exist in that PST, then chances are you can't, because Outlook won't let you delete folders it created automatically when the PST was a delivery location even if it no longer is the delivery location. I was not very clear. The Contacts in Personal has a lot of contacts, most restored by Importing from a July 2 backup; I lost my Outlook.pst file over a week ago and am trying to recover info. The other Contacts folder that I can find had only 2 names and I moved them. This Contacts folder never showed in Address Book. The Address Book shows yet an additional Contacts list that has many entries I added after my July 2 backup was made. I do not want to lose these, but neither do they appear in my Contacts area of Outlook. I can only find them by opening Address Book and then choosing the second Contacts item in the list. Next I initiaated a new message, and clicked the "To" button. The "Select Names" pop-up shows "Contacts" in the "Show Names from the:" field. The names I just moved into my "main" Contacts are not there. The options in this field are "Outlook Address Book", "Contacts", or "Contacts". The names I just moved are included in the second "Contacts" selection. Then in the Address Book, click ToolsOptions, select the first Contacts folder and click Remove. I do not want to remove that Contacts folder until I get the names out of it. There is some very important information there (thus all this pain on how to find it). Back in the main Outlook screen - if I select "Tools" and "Email Accounts" and then under "Directory" I select "View of change existing directories or address books" I find a single MAPI entry of "Outlook Address Book". If I click Change for it I get a new pop-up with two entries, both "Contacts: Personal". I can find no way to differentiate between the two entries, but I could select either one. One should go away when you remove it from the address book as above or when you uncheck the "Show this folder..." option in the folder's Properties. So somehow when it comes to the address book it appears that Outlook thinks there are two separate files. When I simply open the ADdress Book I also see two "Contacts" listed (makes sense - same utility). Not two files, two folders. Now, with the Address Book open, clicking on the File menu has "Add to contacts" greyed out for one "Contacts" but active for the other. The Properties for both simply say "Personal". Same is true of the Add to Contacts icon. You shouldn't ever use the Address Book interface to add a contact. Yeah, I don't. This info was provided to help clarify the picture. The Address Book believes that there are two Contacts folders. I see this both by opening the Adderss Book (rare except for this troubleshooting) or by clicking the To/cc buttons when creating a message. The auto-find of names when creating a new message only finds names located in the Contacts folder in my Personal file (top-level folder). Not finding some recent customers is how I discovered the dual Contacts folders. -- Brian Tillman |
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Richard wrote:
I do not want to remove that Contacts folder until I get the names out of it. There is some very important information there (thus all this pain on how to find it). How do you know there are names in it, using the "Show Names from the" drop-down? There can be only two contacts folders showing in the address book: the one in your "Outlook Today" personal folders and the one in the other Personal Folders file you have. Since you say you moved the contacts from the latter to the former, you can disable the latter as an address book and the Address Book interface won't show it. The auto-find of names when creating a new message only finds names located in the Contacts folder in my Personal file (top-level folder). Not finding some recent customers is how I discovered the dual Contacts folders. If the Address Book interface shows two Contacts folders and selecting each in the "Show Names from the" drop-down shows you names, then you MUST have both of those folders in your mail profile. Does what's in FileData File Management agree with what you see int he Folders List in the Navigation Pane? If so, those two Contacts folders are in one or more of the PSTs in your profile (unless they're in an Exchange public folder, but your description doesn't suggest that). -- Brian Tillman |
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Reread my post. I explained this already. What you claim is not possible.
There is simply no such thing as a Contact that resides in your Outlook Address Book that does not reside in a Contacts Folder. The Outlook Address Book contains no data. It only displays the contents of your Contacts Folders. You need to look more carefully at ALL of your Contacts Folders. -- Russ Valentine [MVP-Outlook] "Richard" wrote in message ... Russ, my difficulty is identifying a way to move those contacts. The only way I can find them is with the Address Book open, and that does not allow drag-n-drop, nor do I find a way to "move" the contacts easily. This is effectively my query.... It does appear that I can open each contact, one-by-one, and move it to another folder. For well over 100 contacts that is overly exciting.... :-( Richard "Russ Valentine [MVP-Outlook]" wrote: Shouldn't be hard. Just move all Contacts into the main folder. Delete the other folders. Delete the reference to the other folders. Restart Outlook. -- Russ Valentine [MVP-Outlook] "Richard" wrote in message ... Russ, if you are refering to the heirachy of folders on the left side, then "yes" - I always have that displayed. It shows that I have 7 main or top-level folders (files). Using the "Go" "Folder List" it reveals more info, and two of the files has a Contacts subfolder. So that is where the list came from. I have no idea why 2, and not 7, of these exist, but that is probably not worth trying to figure out. Most of my contacts are in the Contacts of the Personal top-level folder. The other one only has 2 names in it. I just drug both of them to the main Contacts in Personal. No other top-level fonder includes a Contacts sub-folder. Next I initiaated a new message, and clicked the "To" button. The "Select Names" pop-up shows "Contacts" in the "Show Names from the:" field. The names I just moved into my "main" Contacts are not there. The options in this field are "Outlook Address Book", "Contacts", or "Contacts". The names I just moved are included in the second "Contacts" selection. Back in the main Outlook screen - if I select "Tools" and "Email Accounts" and then under "Directory" I select "View of change existing directories or address books" I find a single MAPI entry of "Outlook Address Book". If I click Change for it I get a new pop-up with two entries, both "Contacts: Personal". I can find no way to differentiate between the two entries, but I could select either one. So somehow when it comes to the address book it appears that Outlook thinks there are two separate files. When I simply open the ADdress Book I also see two "Contacts" listed (makes sense - same utility). Now, with the Address Book open, clicking on the File menu has "Add to contacts" greyed out for one "Contacts" but active for the other. The Properties for both simply say "Personal". Same is true of the Add to Contacts icon. What can I describe better for you? I still need to get all the addresses into a single "Contacts" to move forward.... Thanks for your patience, Richard "Russ Valentine [MVP-Outlook]" wrote: What you describe is not possible. You cannot display any data in the Outlook Address Book that does not reside in one of the Contacts Folders in your profile. You'll need to examine your profile more carefully. Have you used Folder view to display your entire folder hierarchy? -- Russ Valentine [MVP-Outlook] "Richard" wrote in message ... The problem is the old pst file is corrupted and essentially hangs the system. chkdsk finds no problem with the drive; the file is bad. XP is unable to copy the file. The inbox repair tool cannot read the file. So copying from my old pst file does not seem very promising. Now the name on the old corrupted file has been changed and the file moved out of the current directory. Outlook should not have any access to that file. In the Contacts screen I show only one set of contacts, and many key names are missing. When I click a "To" label while creating a message, the pop-up window allows me to choose between two different Contacts list, both labeled the same. So I do have two sets of contacts. Clearly one is in the new pst file that I'm building. I do not know where the other Contacts list is coming from, but it has many entries that I would like to have. Your suggestion above, to a slightly different problem, shows me how to open the tool and delete the old list. That will be good, but I would like to get the names out of it first. The "check names" function on a new message does not locate addresses stored in the old Contacts list. So what I "really need to do" is to copy the names from this mysterious Contacts list, that I don't know how to access except when creating a message using the To/cc button, into the current Contacts list that is part of my pst file. Then I'll follow the instruction you already provided to delete the extra Contacts list. I appreciate you help! Richard "Russ Valentine [MVP-Outlook]" wrote: This is not the same problem at all. Deleting an outdated reference to a Contacts Folder does nothing to the data itself. What is it you really need to do? Normally one just opens a backup PST file and copies any data you need from it into your current PST file. Importing is not advised. -- Russ Valentine [MVP-Outlook] "Richard" wrote in message ... I have the same problem, but I got there because my pst file was corrupted. I've recovered most things from a backup file, but before deleting the old Contacts (which I don't seem to be able to find under Contacts) I'd like to import those or combine it with the "new" set. How can I combine these before deleting the old one? Thanks, Richard "Russ Valentine [MVP-Outlook]" wrote: Just remove the invalid reference to a Contacts Folder he Tools E-mail accounts View or change existing directories or address books Outlook Address Book Change. -- Russ Valentine [MVP-Outlook] "Robert O'Connell" wrote in message ... Hi, I have a client who has Office XP and when they go to create a new and they click on the "To:" button, an error is reported with the contacts, and they need to select the second "contacts" option from the top right of the page "Show names from" section. I have seen this problem before with Office 97 and knew how to remove the corrupted Contacts file/folder and leave the correct one in place. But I can't seem to find how to do it for Office XP. If my explanation needs better explaining, just say so. Any help is appreciated, rob. -- MCSE 2000 |
#16
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Sorry, Brian, but what you describe is what I would expect, but not what I see.
The File - Data Files shows the same files that appear in the folder list. There are two of those folders that have a Contacts folder (along with the other 'system' folders one would expect). When I click on the one in Personal folder I find a bunch of names, but there are many names that I had before my old pst file was crupted that are not there. When I click on the other one it is empty. When I open the Address Book, or just click on the "To" button for a new message, the list I get matches what I see in the Contacts list in the Personal folder. Many names are missing. But the Address Book has a second Contacts in the "Show Names from the" window. If I choose the other Contacts list there, it is full of names and includes the names I added over the last three months that are not in the Contacts folder under Personal. (Those are the names I need to save.) Last weekend, after I exhausted ideas on recovering the old Outlook.pst file, I renamed it to OLD.pst and moved it to a different folder on my system (while Outlook was not running). That file cannot be copied by XP due to CRC errors, Outlook cannot write to it, and the Inbox Repair tool cannot open it. It appears to be toast. So I have multiple opinions that the Contacts folder I see doesn't exist, but it still has lots of items that I need. I suspect my only recourse is to print the Contacts folder that is working properly, then read through the other list and, when I see one I need, Open its propoerties and copy or move it to another folder, choosing the Contacts in Personal. It will be tedious, but it is better than losing everything. Odd that know one seems to know where else Outlook stores this, other than where everyone would expect it to be stored.... I'm still open to ideas, and willing to answer questions... (I'd even email a screen capture....) Thanks, Richard "Brian Tillman" wrote: Richard wrote: I do not want to remove that Contacts folder until I get the names out of it. There is some very important information there (thus all this pain on how to find it). How do you know there are names in it, using the "Show Names from the" drop-down? There can be only two contacts folders showing in the address book: the one in your "Outlook Today" personal folders and the one in the other Personal Folders file you have. Since you say you moved the contacts from the latter to the former, you can disable the latter as an address book and the Address Book interface won't show it. The auto-find of names when creating a new message only finds names located in the Contacts folder in my Personal file (top-level folder). Not finding some recent customers is how I discovered the dual Contacts folders. If the Address Book interface shows two Contacts folders and selecting each in the "Show Names from the" drop-down shows you names, then you MUST have both of those folders in your mail profile. Does what's in FileData File Management agree with what you see int he Folders List in the Navigation Pane? If so, those two Contacts folders are in one or more of the PSTs in your profile (unless they're in an Exchange public folder, but your description doesn't suggest that). -- Brian Tillman |
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Richard wrote:
I'm still open to ideas, and willing to answer questions... (I'd even a screen capture....) Posting screen captures may be advantageous. -- Brian Tillman |
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I would be happy to provide screen shots showing the impossible. What is it
that cannot happen? An entry called Contacts in the Address Book look-here field that has entries which do not show up in any Contacts folder in the files section? Doesn't make sense to me either. But I can show it to you. Each of my two Contacts lists that appear in the Address Book have about 315 entries. Unfortunately, they are not the same. In the folders view I find exactly two Contacts lists/folders. One has about 315 entries. The other one has zero entries. This makes no sense to me, and everything I know about Outlook says it will not happen. But I have a list of over 300 items that indicates that the world is not always like we think it is. Frustrating!! You suggest that I re-read your posts. I've done that, and just did it again. I agree that the AB should not have any Contacts that are not in the folders. The only thing I can figure is that Outlook has a cache someplace not in the pst file and the old Contacts folder that was located in my now-gone corrupt Outlook.pst file is in the cache. I agree with your's and Brian's logic and explanations, but it doesn't match my absurb reality. If you care to provide things for me to check, I'm happy to do that. I do not want to delete the Contacts that appears in the Tools - E-mail Accounts - View of change existing directories or address books - (Outlook Address Book) Change: where it shows two entries, both labeled "Contacts: Personal" because I strongly suspect that these two entries are my two populated lists. (My emplty Contacts list does not appear in this area at all.) And I only have one Folder labeled "Personal" inspite of Outlook saying there are two Personal folders with a Contacts folder. Richard :-) "Russ Valentine [MVP-Outlook]" wrote: Reread my post. I explained this already. What you claim is not possible. There is simply no such thing as a Contact that resides in your Outlook Address Book that does not reside in a Contacts Folder. The Outlook Address Book contains no data. It only displays the contents of your Contacts Folders. You need to look more carefully at ALL of your Contacts Folders. -- Russ Valentine [MVP-Outlook] "Richard" wrote in message ... Russ, my difficulty is identifying a way to move those contacts. The only way I can find them is with the Address Book open, and that does not allow drag-n-drop, nor do I find a way to "move" the contacts easily. This is effectively my query.... It does appear that I can open each contact, one-by-one, and move it to another folder. For well over 100 contacts that is overly exciting.... :-( Richard "Russ Valentine [MVP-Outlook]" wrote: Shouldn't be hard. Just move all Contacts into the main folder. Delete the other folders. Delete the reference to the other folders. Restart Outlook. -- Russ Valentine [MVP-Outlook] "Richard" wrote in message ... Russ, if you are refering to the heirachy of folders on the left side, then "yes" - I always have that displayed. It shows that I have 7 main or top-level folders (files). Using the "Go" "Folder List" it reveals more info, and two of the files has a Contacts subfolder. So that is where the list came from. I have no idea why 2, and not 7, of these exist, but that is probably not worth trying to figure out. Most of my contacts are in the Contacts of the Personal top-level folder. The other one only has 2 names in it. I just drug both of them to the main Contacts in Personal. No other top-level fonder includes a Contacts sub-folder. Next I initiaated a new message, and clicked the "To" button. The "Select Names" pop-up shows "Contacts" in the "Show Names from the:" field. The names I just moved into my "main" Contacts are not there. The options in this field are "Outlook Address Book", "Contacts", or "Contacts". The names I just moved are included in the second "Contacts" selection. Back in the main Outlook screen - if I select "Tools" and "Email Accounts" and then under "Directory" I select "View of change existing directories or address books" I find a single MAPI entry of "Outlook Address Book". If I click Change for it I get a new pop-up with two entries, both "Contacts: Personal". I can find no way to differentiate between the two entries, but I could select either one. So somehow when it comes to the address book it appears that Outlook thinks there are two separate files. When I simply open the ADdress Book I also see two "Contacts" listed (makes sense - same utility). Now, with the Address Book open, clicking on the File menu has "Add to contacts" greyed out for one "Contacts" but active for the other. The Properties for both simply say "Personal". Same is true of the Add to Contacts icon. What can I describe better for you? I still need to get all the addresses into a single "Contacts" to move forward.... Thanks for your patience, Richard "Russ Valentine [MVP-Outlook]" wrote: What you describe is not possible. You cannot display any data in the Outlook Address Book that does not reside in one of the Contacts Folders in your profile. You'll need to examine your profile more carefully. Have you used Folder view to display your entire folder hierarchy? -- Russ Valentine [MVP-Outlook] "Richard" wrote in message ... The problem is the old pst file is corrupted and essentially hangs the system. chkdsk finds no problem with the drive; the file is bad. XP is unable to copy the file. The inbox repair tool cannot read the file. So copying from my old pst file does not seem very promising. Now the name on the old corrupted file has been changed and the file moved out of the current directory. Outlook should not have any access to that file. In the Contacts screen I show only one set of contacts, and many key names are missing. When I click a "To" label while creating a message, the pop-up window allows me to choose between two different Contacts list, both labeled the same. So I do have two sets of contacts. Clearly one is in the new pst file that I'm building. I do not know where the other Contacts list is coming from, but it has many entries that I would like to have. Your suggestion above, to a slightly different problem, shows me how to open the tool and delete the old list. That will be good, but I would like to get the names out of it first. The "check names" function on a new message does not locate addresses stored in the old Contacts list. So what I "really need to do" is to copy the names from this mysterious Contacts list, that I don't know how to access except when creating a message using the To/cc button, into the current Contacts list that is part of my pst file. Then I'll follow the instruction you already provided to delete the extra Contacts list. I appreciate you help! Richard "Russ Valentine [MVP-Outlook]" wrote: This is not the same problem at all. Deleting an outdated reference to a Contacts Folder does nothing to the data itself. What is it you really need to do? Normally one just opens a backup PST file and copies any data you need from it into your current PST file. Importing is not advised. -- Russ Valentine [MVP-Outlook] "Richard" wrote in message ... I have the same problem, but I got there because my pst file was corrupted. I've recovered most things from a backup file, but before deleting the old Contacts (which I don't seem to be able to find under Contacts) I'd like to import those or combine it with the "new" set. How can I combine these before deleting the old one? Thanks, Richard "Russ Valentine [MVP-Outlook]" wrote: Just remove the invalid reference to a Contacts Folder he Tools E-mail accounts View or change existing directories or address books Outlook Address Book Change. -- Russ Valentine [MVP-Outlook] "Robert O'Connell" wrote in message ... Hi, I have a client who has Office XP and when they go to create a new and they click on the "To:" button, an error is reported with the contacts, and they need to select the second "contacts" option from the top right of the page "Show names from" section. I have seen this problem before with Office 97 and knew how to remove the corrupted Contacts file/folder and leave the correct one in place. But I can't seem to find how to do it for Office XP. If my explanation needs better explaining, just say so. Any help is appreciated, rob. -- MCSE 2000 |
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As I said, what is impossible is that you would have a Contact appear in the
Outlook Address Book that does exist in one of your Contacts Folders. That simply can't happen. I have no doubt that you have a thoroughly corrupted Outlook Address Book Service that has any number of invalid references to Contacts Folders. But the Outlook Address Book contains no data and cannot display a Contact that does not exist in a Contact Folder in your profile. Therefore, you have no need to try to "save" entries from your Outlook Address Book. Just repair the Outlook Address Book Service. The easiest way to do that is to remove the Service. Restart Outlook. Consolidate your Contacts Folders however you wish.Then re-add the Outlook Address Book Service and designate your Contacts Folders as email address books in their properties. -- Russ Valentine [MVP-Outlook] "Richard" wrote in message ... I would be happy to provide screen shots showing the impossible. What is it that cannot happen? An entry called Contacts in the Address Book look-here field that has entries which do not show up in any Contacts folder in the files section? Doesn't make sense to me either. But I can show it to you. Each of my two Contacts lists that appear in the Address Book have about 315 entries. Unfortunately, they are not the same. In the folders view I find exactly two Contacts lists/folders. One has about 315 entries. The other one has zero entries. This makes no sense to me, and everything I know about Outlook says it will not happen. But I have a list of over 300 items that indicates that the world is not always like we think it is. Frustrating!! You suggest that I re-read your posts. I've done that, and just did it again. I agree that the AB should not have any Contacts that are not in the folders. The only thing I can figure is that Outlook has a cache someplace not in the pst file and the old Contacts folder that was located in my now-gone corrupt Outlook.pst file is in the cache. I agree with your's and Brian's logic and explanations, but it doesn't match my absurb reality. If you care to provide things for me to check, I'm happy to do that. I do not want to delete the Contacts that appears in the Tools - E-mail Accounts - View of change existing directories or address books - (Outlook Address Book) Change: where it shows two entries, both labeled "Contacts: Personal" because I strongly suspect that these two entries are my two populated lists. (My emplty Contacts list does not appear in this area at all.) And I only have one Folder labeled "Personal" inspite of Outlook saying there are two Personal folders with a Contacts folder. Richard :-) "Russ Valentine [MVP-Outlook]" wrote: Reread my post. I explained this already. What you claim is not possible. There is simply no such thing as a Contact that resides in your Outlook Address Book that does not reside in a Contacts Folder. The Outlook Address Book contains no data. It only displays the contents of your Contacts Folders. You need to look more carefully at ALL of your Contacts Folders. -- Russ Valentine [MVP-Outlook] "Richard" wrote in message ... Russ, my difficulty is identifying a way to move those contacts. The only way I can find them is with the Address Book open, and that does not allow drag-n-drop, nor do I find a way to "move" the contacts easily. This is effectively my query.... It does appear that I can open each contact, one-by-one, and move it to another folder. For well over 100 contacts that is overly exciting.... :-( Richard "Russ Valentine [MVP-Outlook]" wrote: Shouldn't be hard. Just move all Contacts into the main folder. Delete the other folders. Delete the reference to the other folders. Restart Outlook. -- Russ Valentine [MVP-Outlook] "Richard" wrote in message ... Russ, if you are refering to the heirachy of folders on the left side, then "yes" - I always have that displayed. It shows that I have 7 main or top-level folders (files). Using the "Go" "Folder List" it reveals more info, and two of the files has a Contacts subfolder. So that is where the list came from. I have no idea why 2, and not 7, of these exist, but that is probably not worth trying to figure out. Most of my contacts are in the Contacts of the Personal top-level folder. The other one only has 2 names in it. I just drug both of them to the main Contacts in Personal. No other top-level fonder includes a Contacts sub-folder. Next I initiaated a new message, and clicked the "To" button. The "Select Names" pop-up shows "Contacts" in the "Show Names from the:" field. The names I just moved into my "main" Contacts are not there. The options in this field are "Outlook Address Book", "Contacts", or "Contacts". The names I just moved are included in the second "Contacts" selection. Back in the main Outlook screen - if I select "Tools" and "Email Accounts" and then under "Directory" I select "View of change existing directories or address books" I find a single MAPI entry of "Outlook Address Book". If I click Change for it I get a new pop-up with two entries, both "Contacts: Personal". I can find no way to differentiate between the two entries, but I could select either one. So somehow when it comes to the address book it appears that Outlook thinks there are two separate files. When I simply open the ADdress Book I also see two "Contacts" listed (makes sense - same utility). Now, with the Address Book open, clicking on the File menu has "Add to contacts" greyed out for one "Contacts" but active for the other. The Properties for both simply say "Personal". Same is true of the Add to Contacts icon. What can I describe better for you? I still need to get all the addresses into a single "Contacts" to move forward.... Thanks for your patience, Richard "Russ Valentine [MVP-Outlook]" wrote: What you describe is not possible. You cannot display any data in the Outlook Address Book that does not reside in one of the Contacts Folders in your profile. You'll need to examine your profile more carefully. Have you used Folder view to display your entire folder hierarchy? -- Russ Valentine [MVP-Outlook] "Richard" wrote in message ... The problem is the old pst file is corrupted and essentially hangs the system. chkdsk finds no problem with the drive; the file is bad. XP is unable to copy the file. The inbox repair tool cannot read the file. So copying from my old pst file does not seem very promising. Now the name on the old corrupted file has been changed and the file moved out of the current directory. Outlook should not have any access to that file. In the Contacts screen I show only one set of contacts, and many key names are missing. When I click a "To" label while creating a message, the pop-up window allows me to choose between two different Contacts list, both labeled the same. So I do have two sets of contacts. Clearly one is in the new pst file that I'm building. I do not know where the other Contacts list is coming from, but it has many entries that I would like to have. Your suggestion above, to a slightly different problem, shows me how to open the tool and delete the old list. That will be good, but I would like to get the names out of it first. The "check names" function on a new message does not locate addresses stored in the old Contacts list. So what I "really need to do" is to copy the names from this mysterious Contacts list, that I don't know how to access except when creating a message using the To/cc button, into the current Contacts list that is part of my pst file. Then I'll follow the instruction you already provided to delete the extra Contacts list. I appreciate you help! Richard "Russ Valentine [MVP-Outlook]" wrote: This is not the same problem at all. Deleting an outdated reference to a Contacts Folder does nothing to the data itself. What is it you really need to do? Normally one just opens a backup PST file and copies any data you need from it into your current PST file. Importing is not advised. -- Russ Valentine [MVP-Outlook] "Richard" wrote in message ... I have the same problem, but I got there because my pst file was corrupted. I've recovered most things from a backup file, but before deleting the old Contacts (which I don't seem to be able to find under Contacts) I'd like to import those or combine it with the "new" set. How can I combine these before deleting the old one? Thanks, Richard "Russ Valentine [MVP-Outlook]" wrote: Just remove the invalid reference to a Contacts Folder he Tools E-mail accounts View or change existing directories or address books Outlook Address Book Change. -- Russ Valentine [MVP-Outlook] "Robert O'Connell" wrote in message ... Hi, I have a client who has Office XP and when they go to create a new and they click on the "To:" button, an error is reported with the contacts, and they need to select the second "contacts" option from the top right of the page "Show names from" section. I have seen this problem before with Office 97 and knew how to remove the corrupted Contacts file/folder and leave the correct one in place. But I can't seem to find how to do it for Office XP. If my explanation needs better explaining, just say so. Any help is appreciated, rob. -- MCSE 2000 |
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