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Calendar items will not archive
This is a pretty long one, but I'll try to keep it as short as possible.
I have a user that is unable to archive her calendar. She's using Outlook 2002 and her mailbox is located on an Exchange 2003 Platform. Her mailbox limit is 20MB, however the calendar exceeded her storage space at 28MB. She called our helpdesk and requested assistance. The L1 support team walked her through the archive procedures. Outlook appeared to archive the folder for an instant and then went away with no change in size to the mailbox. We ran the /cleanfreebusy swith in the hopes that the client wasn't synching to the server, however that made no difference. A ticket was sent to our Exchange team, with the return that there were no apparent problems on the Exchange server or with the files in her box and that it must be a client issue. The client PC has been reloaded three times and the user is still unable to archive the calendar. We can't delete the calendar items because our Corporate Digital Information Retention Policies prevent us from doing so. The Exchange Administrators are adamant about not increasing the mailbox size to free up the space to see if the files will then archive. Any ideas? |
#2
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Calendar items will not archive
Check the Modified date on the items that aren't being archived as you think
they should. That's the date Outlook uses to determine whether or not an item is ready to be archived, and a simple action such as moving the item to another folder can change the Modified date. More information and a list of actions that change the Modified date can be found he http://support.microsoft.com/default...b;en-us;295657 Also, in the case of a recurring appointment or event, none of the occurrences will archive until the end of the recurrence period has passed. Therefore, recurring items with no end date will never archive. -- Jocelyn Fiorello MVP - Outlook *** Messages sent to my e-mail address will NOT be answered -- please reply only to the newsgroup to preserve the message thread. *** In news William Anderson wrote: This is a pretty long one, but I'll try to keep it as short as possible. I have a user that is unable to archive her calendar. She's using Outlook 2002 and her mailbox is located on an Exchange 2003 Platform. Her mailbox limit is 20MB, however the calendar exceeded her storage space at 28MB. She called our helpdesk and requested assistance. The L1 support team walked her through the archive procedures. Outlook appeared to archive the folder for an instant and then went away with no change in size to the mailbox. We ran the /cleanfreebusy swith in the hopes that the client wasn't synching to the server, however that made no difference. A ticket was sent to our Exchange team, with the return that there were no apparent problems on the Exchange server or with the files in her box and that it must be a client issue. The client PC has been reloaded three times and the user is still unable to archive the calendar. We can't delete the calendar items because our Corporate Digital Information Retention Policies prevent us from doing so. The Exchange Administrators are adamant about not increasing the mailbox size to free up the space to see if the files will then archive. Any ideas? |
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