Can't configure contacts to be an email address book

Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from it, add
names, etc.

2 - When I try to access the contct info from "new" to make a new email
message or from "reply" or "forward" an existing email message, no names or
lists appear.

3 - When I right click on "contacts", choose "properties", choose the
"outlook address book" tab, it show that "contacts" is the address book, but
the check box for "show this folder as an email address book" is grayed out.

4 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted. I say "change" and get this
message: "This email account cannot be configured. Please run outloook and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup", "email
accounts", "Add new directory or address book", "Addtional Addresss Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account you have
added is not fully configured. It might not work properly until re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted, I say "finish". I get no message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties for outlook
today" and get "personal folders properties". I choose "general", "advanced"
and get this error message: "The information services cannot be configured.
Either the information service does not possess properties required for
configutation, or the MAPI configuration file entry point could not be
determined."

8 - If I try to add a new contact folder, it also has the check box for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address books.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from it, add
names, etc.

2 - When I try to access the contct info from "new" to make a new email
message or from "reply" or "forward" an existing email message, no names
or
lists appear.

3 - When I right click on "contacts", choose "properties", choose the
"outlook address book" tab, it show that "contacts" is the address book,
but
the check box for "show this folder as an email address book" is grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted. I say "change" and get this
message: "This email account cannot be configured. Please run outloook and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup", "email
accounts", "Add new directory or address book", "Addtional Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account you have
added is not fully configured. It might not work properly until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted, I say "finish". I get no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties for
outlook
today" and get "personal folders properties". I choose "general",
"advanced"
and get this error message: "The information services cannot be
configured.
Either the information service does not possess properties required for
configutation, or the MAPI configuration file entry point could not be
determined."

8 - If I try to add a new contact folder, it also has the check box for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.

Do I do this through "tools", "options", "mail setup", " email accounts",
"View or change exisitng directories or address book", and then remove them?

Then do I do this through "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", and and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the "outlook
address book" tab, it show that "contacts" is the address book, and the check
box for "show this folder as an email address book" will be available?

Thanks!

"Russ Valentine [MVP-Outlook]" wrote:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address books.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from it, add
names, etc.

2 - When I try to access the contct info from "new" to make a new email
message or from "reply" or "forward" an existing email message, no names
or
lists appear.

3 - When I right click on "contacts", choose "properties", choose the
"outlook address book" tab, it show that "contacts" is the address book,
but
the check box for "show this folder as an email address book" is grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted. I say "change" and get this
message: "This email account cannot be configured. Please run outloook and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup", "email
accounts", "Add new directory or address book", "Addtional Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account you have
added is not fully configured. It might not work properly until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted, I say "finish". I get no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties for
outlook
today" and get "personal folders properties". I choose "general",
"advanced"
and get this error message: "The information services cannot be
configured.
Either the information service does not possess properties required for
configutation, or the MAPI configuration file entry point could not be
determined."

8 - If I try to add a new contact folder, it also has the check box for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.

Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Do I do this through "tools", "options", "mail setup", " email accounts",
"View or change exisitng directories or address book", and then remove
them?

Then do I do this through "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", and and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the "outlook
address book" tab, it show that "contacts" is the address book, and the
check
box for "show this folder as an email address book" will be available?

Thanks!

"Russ Valentine [MVP-Outlook]" wrote:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address books.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from it, add
names, etc.

2 - When I try to access the contct info from "new" to make a new email
message or from "reply" or "forward" an existing email message, no
names
or
lists appear.

3 - When I right click on "contacts", choose "properties", choose the
"outlook address book" tab, it show that "contacts" is the address
book,
but
the check box for "show this folder as an email address book" is grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I
see
"Outlook address book MAPI" highlighted. I say "change" and get
this
message: "This email account cannot be configured. Please run outloook
and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup", "email
accounts", "Add new directory or address book", "Addtional Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account you
have
added is not fully configured. It might not work properly until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted, I say "finish". I get no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties for
outlook
today" and get "personal folders properties". I choose "general",
"advanced"
and get this error message: "The information services cannot be
configured.
Either the information service does not possess properties required for
configutation, or the MAPI configuration file entry point could not be
determined."

8 - If I try to add a new contact folder, it also has the check box for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.

This did not solve my problem. All of the same things happen as before. The
only differnece is that I no longer have the "Outlook Address book MAPI"
noted in item 6 of my original list. The rest is all the same.

Maybe I should uninstall and reinstall office XP? Maybe I should install it
to a different folder?

How can I save and retrieve the data from my mailboxes and calendar if I do
this. My addresses are still in Outlook Express.


"Russ Valentine [MVP-Outlook]" wrote:

Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Do I do this through "tools", "options", "mail setup", " email accounts",
"View or change exisitng directories or address book", and then remove
them?

Then do I do this through "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", and and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the "outlook
address book" tab, it show that "contacts" is the address book, and the
check
box for "show this folder as an email address book" will be available?

Thanks!

"Russ Valentine [MVP-Outlook]" wrote:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address books.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from it, add
names, etc.

2 - When I try to access the contct info from "new" to make a new email
message or from "reply" or "forward" an existing email message, no
names
or
lists appear.

3 - When I right click on "contacts", choose "properties", choose the
"outlook address book" tab, it show that "contacts" is the address
book,
but
the check box for "show this folder as an email address book" is grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I
see
"Outlook address book MAPI" highlighted. I say "change" and get
this
message: "This email account cannot be configured. Please run outloook
and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup", "email
accounts", "Add new directory or address book", "Addtional Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account you
have
added is not fully configured. It might not work properly until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted, I say "finish". I get no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties for
outlook
today" and get "personal folders properties". I choose "general",
"advanced"
and get this error message: "The information services cannot be
configured.
Either the information service does not possess properties required for
configutation, or the MAPI configuration file entry point could not be
determined."

8 - If I try to add a new contact folder, it also has the check box for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.

It will work. I assume you have a valid mail transport in this profile?
Just make sure you're doing things correctly. Read over the instructions:
http://support.microsoft.com/default...Product=ol2002


--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
This did not solve my problem. All of the same things happen as before.
The
only differnece is that I no longer have the "Outlook Address book
MAPI"
noted in item 6 of my original list. The rest is all the same.

Maybe I should uninstall and reinstall office XP? Maybe I should install
it
to a different folder?

How can I save and retrieve the data from my mailboxes and calendar if I
do
this. My addresses are still in Outlook Express.


"Russ Valentine [MVP-Outlook]" wrote:

Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Do I do this through "tools", "options", "mail setup", " email
accounts",
"View or change exisitng directories or address book", and then remove
them?

Then do I do this through "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", and
and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the "outlook
address book" tab, it show that "contacts" is the address book, and the
check
box for "show this folder as an email address book" will be available?

Thanks!

"Russ Valentine [MVP-Outlook]" wrote:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address
books.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from it,
add
names, etc.

2 - When I try to access the contct info from "new" to make a new
email
message or from "reply" or "forward" an existing email message, no
names
or
lists appear.

3 - When I right click on "contacts", choose "properties", choose
the
"outlook address book" tab, it show that "contacts" is the address
book,
but
the check box for "show this folder as an email address book" is
grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I
see
"Outlook address book MAPI" highlighted. I say "change" and
get
this
message: "This email account cannot be configured. Please run
outloook
and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup", "email
accounts", "Add new directory or address book", "Addtional Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account you
have
added is not fully configured. It might not work properly until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I
see
"Outlook address book MAPI" highlighted, I say "finish". I get no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties for
outlook
today" and get "personal folders properties". I choose "general",
"advanced"
and get this error message: "The information services cannot be
configured.
Either the information service does not possess properties required
for
configutation, or the MAPI configuration file entry point could not
be
determined."

8 - If I try to add a new contact folder, it also has the check box
for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.