Outlook custom contact form

Hello, I setup an outlook custom form on an exchange server early last year
and it worked fine for a long time, 2 weeks ago one user told me they were
no longer able to add a contact and have it use the custom form, it defaults
back to the default IPM.Contacts, and not IPM.EmailForm06. it only happens
on this one PC, and im not sure where to start looking for the problem.. I
have thought about removing her outlook profile form the PC and resetting it
back up, but I havn't had the time to do that and was wondering if there was
something else i should try first, or if that didn't fix it.


TIA
Andrew

Have you tried clearing her forms cache?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Drew Boillot" wrote in message ...
Hello, I setup an outlook custom form on an exchange server early last year
and it worked fine for a long time, 2 weeks ago one user told me they were
no longer able to add a contact and have it use the custom form, it defaults
back to the default IPM.Contacts, and not IPM.EmailForm06. it only happens
on this one PC, and im not sure where to start looking for the problem.. I
have thought about removing her outlook profile form the PC and resetting it
back up, but I havn't had the time to do that and was wondering if there was
something else i should try first, or if that didn't fix it.


TIA
Andrew

More info: the error she gets is this:
"The custom form could not be opened.. Outlook will use an Outlook form
instead"

but it works on everyone elses' PC


"Drew Boillot" wrote in message
...
Hello, I setup an outlook custom form on an exchange server early last
year and it worked fine for a long time, 2 weeks ago one user told me they
were no longer able to add a contact and have it use the custom form, it
defaults back to the default IPM.Contacts, and not IPM.EmailForm06. it
only happens on this one PC, and im not sure where to start looking for
the problem.. I have thought about removing her outlook profile form the
PC and resetting it back up, but I havn't had the time to do that and was
wondering if there was something else i should try first, or if that
didn't fix it.


TIA
Andrew

i had her look for frmcache.dat and she said she could not find it.

"Sue Mosher [MVP-Outlook]" wrote in message
...
Have you tried clearing her forms cache?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Drew Boillot" wrote in message
...
Hello, I setup an outlook custom form on an exchange server early last
year
and it worked fine for a long time, 2 weeks ago one user told me they were
no longer able to add a contact and have it use the custom form, it
defaults
back to the default IPM.Contacts, and not IPM.EmailForm06. it only happens
on this one PC, and im not sure where to start looking for the problem.. I
have thought about removing her outlook profile form the PC and resetting
it
back up, but I havn't had the time to do that and was wondering if there
was
something else i should try first, or if that didn't fix it.


TIA
Andrew

Forms normally is a hidden folder. She can use the interface built into Outlook's Forms Manager dialog.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Drew Boillot" wrote in message ...
i had her look for frmcache.dat and she said she could not find it.

"Sue Mosher [MVP-Outlook]" wrote in message
...
Have you tried clearing her forms cache?


"Drew Boillot" wrote in message
...
Hello, I setup an outlook custom form on an exchange server early last
year
and it worked fine for a long time, 2 weeks ago one user told me they were
no longer able to add a contact and have it use the custom form, it
defaults
back to the default IPM.Contacts, and not IPM.EmailForm06. it only happens
on this one PC, and im not sure where to start looking for the problem.. I
have thought about removing her outlook profile form the PC and resetting
it
back up, but I havn't had the time to do that and was wondering if there
was
something else i should try first, or if that didn't fix it.


TIA
Andrew