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#11
January 19th, 2005, 02:01 AM
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Hi Peter,
Hmmm. I'll try this although recall that it's the receive that fails for me - never the send. The sends always complete. It's one or more of the receives that gets stuck. Nonetheless, I'll give it a try and report back. Thanks, Pete 
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#12
January 19th, 2005, 02:31 AM
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Hi Peter,
I tried this. First a note: Both my email providers (Worldnet and Yahoo business mail) require authentication. With authentication on, the option was the first one, to use the same settings as the incoming server uses. Switching to the one you suggested: I could no longer send an email. I got an error 530 that authentication was required. I reverted to the previous settings - still using authentication and specifying to use the same settings as the incoming server. Manually sending a message again works fine. So, it doesn't seem that this resolves my problem with send failures at the automatic initial send/receive. Pete
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#13
January 19th, 2005, 11:49 AM
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Wow, OK, I -also- have Yahoo POP mail accounts, and that's where mine is
hanging. I'll bet you a dime to a dollar that's where our issue is. I was hopeful the firewall settings would resolve this, but no, it failed me again this morning. I have to turn off the first e-mail check when I open Outlook, then just let it do it's automatic check ten minutes later. Outlook from then on handles e-mail polls just fine. It's almost like that initial handshake with the servers fails or bombs out. I say that because sometimes it will actually grab 1 or 2 then stop. The other day it got stuck and repeatedly downloaded all messages; I ended up with hundreds. Well, I'm gonna contact Yahoo and Trend Micro to see if they have any insight. I'll give them the link to this thread, and report here if I get any information. ZILLA "pb2000" wrote: Hi Peter, I tried this. First a note: Both my email providers (Worldnet and Yahoo business mail) require authentication. With authentication on, the option was the first one, to use the same settings as the incoming server uses. Switching to the one you suggested: I could no longer send an email. I got an error 530 that authentication was required. I reverted to the previous settings - still using authentication and specifying to use the same settings as the incoming server. Manually sending a message again works fine. So, it doesn't seem that this resolves my problem with send failures at the automatic initial send/receive. Pete
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#14
January 19th, 2005, 02:23 PM
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Hi ZILLA,
I also find that turning off the autoconnect function on Outlook eliminates the problem. The limitation there, of course, is that Outlook then also does not do the periodic checks while I am on-line. That is important to receive email during the day... I experience receive hangs on both AT&T Worldnet and Yahoo (both POP/SMTP) although to your point - a problem on Yahoo may well cause a lock-up on any of the receives since they're all going on at the same time. It will be interesting to hear what you learn from Yahoo and Trend Micro. Pete
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#15
January 19th, 2005, 02:25 PM
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Hi Jeff,
Just wanted to check, given that we'd already done an uninstall and reinstall of PC-cillin if you had other thoughts to try here. Thanks, Pete
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#16
January 19th, 2005, 11:48 PM
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On Tue, 18 Jan 2005 15:47:03 -0800, pb2000 wrote:
First to Jeff, recall that the first the you asked me to do was uninstall PC-cillin and reinstall without the email scanning. I did that. And then subsequently went into PC-cillin to verify that email scanning was indeed not turned on. I've used a registry cleaner to look for remnants of past software - e.g. McAfee VirusScan Pro 7.0 and the PC-cillin anti-spam for Outlook (obviously not antivirus, but I was checking for anything). No remnants found. I also tried turning off Spybot Search and Destroy's real-time spyware checkers. This had no impact. The problem is still there. Any further thoughts? I'm running out of thoughts. You might try running Outlook in "safe mode" (which disables all addins) by typing "outlook /safe" at a command line while in the directory containing outlook.exe. If that doesn't work, getting a network sniff during that initial send/receive might be the next step in diagnosis. -- Jeff Stephenson Outlook Development This posting is provided "AS IS" with no warranties, and confers no rights
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#18
January 21st, 2005, 01:39 AM
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On Thu, 20 Jan 2005 15:13:10 -0800, ZILLA wrote:
Well, I spent the day testing. What follows is a copy of the Word document outlining the results. I have also included here a copy of the log from one of those times that I get an error. Copies have been sent to Microsoft and Trend Micro. To this point, Microsoft is the only one to respond to my queries. So it looks like PC-cillin is the culprit. I assume that you want some sort of virus protection... Does PC-cillin have a "real-time" or "on-access" component that is separate from its mail-scanning component? If so, what happens if you turn off only the mail-scanning component, rather than uninstalling PC-cillin entirely? Both of you seem to have multiple accounts, all of which are checked at startup - I wonder if PC-cillin has a problem with that particular situation... -- Jeff Stephenson Outlook Development This posting is provided "AS IS" with no warranties, and confers no rights
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#19
January 21st, 2005, 03:31 AM
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"Jeff Stephenson [MSFT]" wrote:
So it looks like PC-cillin is the culprit. I assume that you want some sort of virus protection... Does PC-cillin have a "real-time" or "on-access" component that is separate from its mail-scanning component? If so, what happens if you turn off only the mail-scanning component, rather than uninstalling PC-cillin entirely? Both of you seem to have multiple accounts, all of which are checked at startup - I wonder if PC-cillin has a problem with that particular situation... -- Jeff Stephenson Outlook Development This posting is provided "AS IS" with no warranties, and confers no rights Hi Jeff, I agree - ZILLA's troubleshooting points to an interaction between OL2003 and PC-cillin, perhaps due in part to mutiple accounts. PC-cillin does have a separate set of options for incoming and outgoing email scanning, distinct from the real-time scanning. I have had both directions of email scanning turned off all along. Just having that turned off does not seem to remove the conflict. I am trying two things now: I have Winfax Pro 10.03 on the PC although NOT integrated into Outlook. Following Symantec instructions about completely disabling Winfax from Outlook I turned off the DCCExtensions add-in and renamed four DLLs (dccmsp32, wfxext, dccwfp32, and wfoladin) so they don't load. I also disabled the Exchange Extensions Property Pages add-in. I also disabled the automatic update function of PC-cillin. I am trying this since I have found that PC-cillin frequently is checking the Trend Micro website for updates during the initial Outlook automatic send/receive. So far with these changes, Outlook has come on and done an initial send/receive properly twice although both within one day. I will keep an eye on this to see how it behaves over the coming day or two and report back. By the way - you referred to a network sniff as a possible next step. What is that and how would I do it? Thanks, Pete
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#20
January 21st, 2005, 05:19 PM
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OL got stuck again on one of the receives this morning. When I then clicked
for a manual send/receive, it all worked fine. So, completely unintegrating Winfax Pro 10.03 and disabling just the autoupdate capability in PC-cillin Internet Security 2005 has no effect on this problem. And to note - I have all email scanning turned off in PC-cillin. ZILLA's troubleshooting still points to an interaction between OL2003 and PC-cillin. Anyone have further thoughts on how we might proceed? It seems that someone needs to analyze how the two programs interact to find the root cause. Can Microsoft and Trend Micro take this on as a bug problem to fix?
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