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#31
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Ouch.
First a clarifying note for ZILLA: I have always had all my email scanning turned off during this ttroubleshooting. I turned it off as one of the first tests when the problem first appeared and I've left it off. I'm kind of in the same place on this as what Jeff described. Well, with PC-cillin enabled, email scanning off, the registry changes in place: The initial Outlook auto send/receive failed today. So, I agree with ZILLA's observation that the registry changes alone don't seem to fix anything. From my testing so far the only thing that has seemed to eliminate the problem is disabling PC-cillin before opening Outlook, then opening OL and letting the first send/receive occur, and then restarting PC-cillin. A pain in the you-know-what. I heard from PC-cillin tech support last night. Here's the meat of what they said: ---------------- 1. Open Outlook. 2. On the menu, click on Tools, then select Options. 3. On the Options dialog box, click the Security tab. 4. Under Virus Protection section, uncheck the item "Do not allow attachments to be saved or opened that could potentially be a virus." 5. Click Apply. Click OK. ---------------- Only one trouble. There is no Virus Protection section in my Security tab. I told them that. Waiting for follow-up. Does their message suggest anything to either of you? I'm getting close to the same resigned state that ZILLA describes. Frankly this is also leading me to consider options other than Outlook although I've not yet found something that does email, contacts, calendar, notes, tasks, and Palm PDA synchronization. Clearly when I hear anything further from PC-cillin I'll post. |
#32
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On Wed, 26 Jan 2005 15:47:02 -0800, pb2000 wrote:
From my testing so far the only thing that has seemed to eliminate the problem is disabling PC-cillin before opening Outlook, then opening OL and letting the first send/receive occur, and then restarting PC-cillin. A pain in the you-know-what. Seems to me that it would be less work to just let the first send/receive fail, then press send/receive... Only one trouble. There is no Virus Protection section in my Security tab. I told them that. Waiting for follow-up. Does their message suggest anything to either of you? That's a setting in Outlook Express, not Outlook. I have no idea what it actually does - maybe it doesn't let you save an executable attachment? In any case, it sounds like they also have known problems with Outlook Express... I'm getting close to the same resigned state that ZILLA describes. Frankly this is also leading me to consider options other than Outlook although I've not yet found something that does email, contacts, calendar, notes, tasks, and Palm PDA synchronization. Well, maybe I'm biased because I write Outlook code, but wouldn't it make more sense to consider options other than PC-cillin? You've got a productivity program that does everything you want (well, probably not - everyone has their bones to pick about the feature set...) and you've got an A/V program that seems to prevent it from working properly. There are lots of A/V programs out there, why not try a different one? -- Jeff Stephenson Outlook Development This posting is provided "AS IS" with no warranties, and confers no rights |
#33
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Hi Jeff,
Thanks for the point about that option being in Outlook Express. I see your points. Recently switched to PC-cillin after finally getting fed up with a couple of the "majors" in A/V and seeing some high recommendations for PC-cillin Internet Security. They have a good licensing arrangement as well, since I have it on five PCs. For now, I just have to continue canceling out the failed send/receive and doing a manual one. I'm certainly not at a point where there even IS something else to switch to for productivity. Ideally, Trend Micro will come up with a fix. |
#34
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On Wed, 26 Jan 2005 20:25:03 -0800, pb2000 wrote:
I'm certainly not at a point where there even IS something else to switch to for productivity. Ideally, Trend Micro will come up with a fix. Please do post back if they do - it would be useful information for those of us that work these groups. -- Jeff Stephenson Outlook Development This posting is provided "AS IS" with no warranties, and confers no rights |
#35
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[Let's get this thread back to the left.]
Well, it was false hope to think that the automatic update from Trend Micro would resolve our issue. After only one more test I can see this did not fix it. I did check the logs, in the meantime, and there were updates to nearly every aspect of PC-cillin; but no fix for us. Now waiting for TM's escalated response. Sorry for jumping the gun guys. And Pete, sorry for callin' you Peter. The message between you and Peter threw me off. ZILLA |
#36
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Hi all,
ZILLA - nice shift to the left! No worries - I respond to Pete, Peter, and several others. I heard back from Trend Micro on one of my inquiries. They're asking me for the system information and debug logs and some screen shots. I'll provide them of course. It also sounds as if they're fishing a bit. That's with an "f", not a "ph". Of course, today the first send/receive completed normally so I'll have to wait for a failure to send them the logs. Jeff - To be sure - I'll post what I hear back. Pete |
#37
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Setting up a failure is dead easy...Switch on the mail scanning. Then after
you turn on logging, reboot your computer, then fire up Outlook. Should fail first time around. You'll get any variety of these errors with some or all of your POP3 accounts: 0x8004210A 0x8004210E 0x800CCC0F Don't forget to turn off logging when you're done. ZILLA "pb2000" wrote: Hi all, ZILLA - nice shift to the left! No worries - I respond to Pete, Peter, and several others. I heard back from Trend Micro on one of my inquiries. They're asking me for the system information and debug logs and some screen shots. I'll provide them of course. It also sounds as if they're fishing a bit. That's with an "f", not a "ph". Of course, today the first send/receive completed normally so I'll have to wait for a failure to send them the logs. Jeff - To be sure - I'll post what I hear back. Pete |
#38
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Pete, I've received a response from Trend Micro that seems to work, but is
NOT a fix. They were curious if I got the error with (only) the PC-cillin Personal Firewall uninstalled. It seems to be working, albeit without a firewall. It's funny though, because I had every port imaginable open for it. Including the "Any" port exception for Outlook. (In spite of these settings, with the firewall installed, it still got a "completely stealth" result from a reliable testing site.) I'll include the link for instructions on how to uninstall just the firewall. I wonder if you set up PC-cillin normally, including mail scanning, but uninstall the firewall, if you would get successful initial message downloads. I'm going to test mine a couple more times before I respond to TM. http://kb.trendmicro.com/solutions/s...lutionID=22087 ZILLA "ZILLA" wrote: Setting up a failure is dead easy...Switch on the mail scanning. Then after you turn on logging, reboot your computer, then fire up Outlook. Should fail first time around. You'll get any variety of these errors with some or all of your POP3 accounts: 0x8004210A 0x8004210E 0x800CCC0F Don't forget to turn off logging when you're done. ZILLA "pb2000" wrote: Hi all, ZILLA - nice shift to the left! No worries - I respond to Pete, Peter, and several others. I heard back from Trend Micro on one of my inquiries. They're asking me for the system information and debug logs and some screen shots. I'll provide them of course. It also sounds as if they're fishing a bit. That's with an "f", not a "ph". Of course, today the first send/receive completed normally so I'll have to wait for a failure to send them the logs. Jeff - To be sure - I'll post what I hear back. Pete |
#39
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On Fri, 28 Jan 2005 08:51:01 -0800, ZILLA wrote:
Pete, I've received a response from Trend Micro that seems to work, but is NOT a fix. They were curious if I got the error with (only) the PC-cillin Personal Firewall uninstalled. It seems to be working, albeit without a firewall. It's funny though, because I had every port imaginable open for it. Including the "Any" port exception for Outlook. Some firewalls do more than just block ports, but also examine the content of the packets, acting somewhat like proxy servers... -- Jeff Stephenson Outlook Development This posting is provided "AS IS" with no warranties, and confers no rights |
#40
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Hi ZILLA and Jeff,
I got a reply from TM also. Seems they have two cases open for me. One that asked for the log files the other day. Heard from the OTHER one. They asked me to go into the firewall and select the POP3 and SMTP exceptions in the Home or Office profile. They specifically also said to NOT scan incoming email. Well - that solution didn't work. I just emailed back to TM with that update. ZILLA - I have found in the past that simply turning off the firewall did not cure the problem. I will uninstall it and report back on what I find. I guess I'll also enable email scanning at least initially to see if it runs or fails in that configuration. Will be in touch! Pete |
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