HELP!! Lost all messages in my INBOX!!!

Don't know exactly what happened, but I lost all the messages (about 400)
that I had in my inbox!

Yesterday, I connected up with GigaNews, and it was taking very long to
download all the headers for a particular group.. since there were hundreds
of thousands! I think I finally terminated OE because it was taking
forever. Anyway, today, when I went to open my mail, all my old messages in
my inbox had disappeared! (yeah, I know I should have filed them and not
left them all in the inbox.. next time!)

Is there any way to get them back.. ie, are they in some temporary file that
I can restore?

Also, is there some way to limit the number of newsgroup posts to initially
download, so that this catastrophy won't happen again?

TIA...
Paul

See if the info at this link helps:
http://insideoe.tomsterdam.com/probl...s.htm#mailgone

Also look in the message store folder and see if there is a file called
Inbox(1).dbx, Inbox(2).dbx, etc. These would be signs of a corrupted Inbox
being replaced automatically by Outlook Express. (Tools/Options/Maintenance
and Store Folder button will tell you the location of the store folder).
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.


"Jack Sprat" wrote in message
...
Don't know exactly what happened, but I lost all the messages (about 400)
that I had in my inbox!

Yesterday, I connected up with GigaNews, and it was taking very long to
download all the headers for a particular group.. since there were
hundreds
of thousands! I think I finally terminated OE because it was taking
forever. Anyway, today, when I went to open my mail, all my old messages
in
my inbox had disappeared! (yeah, I know I should have filed them and not
left them all in the inbox.. next time!)

Is there any way to get them back.. ie, are they in some temporary file
that
I can restore?

Also, is there some way to limit the number of newsgroup posts to
initially
download, so that this catastrophy won't happen again?

TIA...
Paul

Also do points 2 and 3 below and see point 4 about message recovery =
techniques.

steve

"Jack Sprat" wrote in message =
...
Don't know exactly what happened, but I lost all the messages (about =
400)
that I had in my inbox!
=20
Yesterday, I connected up with GigaNews, and it was taking very long =
to
download all the headers for a particular group.. since there were =
hundreds
of thousands! I think I finally terminated OE because it was taking
forever. Anyway, today, when I went to open my mail, all my old =
messages in
my inbox had disappeared! (yeah, I know I should have filed them and =
not
left them all in the inbox.. next time!)
=20
Is there any way to get them back.. ie, are they in some temporary =
file that
I can restore?
=20
Also, is there some way to limit the number of newsgroup posts to =
initially
download, so that this catastrophy won't happen again?
=20
TIA...
Paul
=20
=20
=20




1. Don't open attachments. =20

Most computer infections are the result of the user opening email =
attachments. The attachment usually contains a virus or worm or trojan =
that infects the system when it is opened.

Because of this tendency of attachments to infect, Microsoft has now set =
OE to block all attachments. See
these articles for explanations:

Cannot Open E-Mail Attachments in Outlook Express After You Install SP1
http://support.microsoft.com/?kbid=3D329570

OLEXP Using Virus Protection Features in Outlook Express 6 (Q291387)
http://support.microsoft.com/support.../Q291/3/87.ASP

Note that Microsoft does not send security patches in email. See this =
article:
http://www.microsoft.com/technet/sec...patch_hoax.asp

If you choose to adjust OE to allow attachments, make sure you save the =
attachment to disk first and then scan it with your antivirus software.

The most significant thing you can do to prevent such infections, is to =
educate yourself on what attachments may constitute a threat to your =
system, and never open any such attachments, no matter who they are =
from.



2. Turn off Background Compaction. =20

When a message is deleted, moved or marked as read in an OE message file =
(dbx), then wasted space is generated in that file, and the folder must =
be compacted to remove that wasted space.

By default, OE turns on a feature under Tools | Options | Maintenance =
called "background compaction", which turns itself on if the folders in =
your message store get too much wasted space. This feature uses 100% =
CPU time and slows down your system, while it is active. In addition, =
if the process is somewhat interrupted, then the entire message store =
can become corrupt.

To prevent such corruption, turn off background compaction under Tools | =
Options | Maintenance for each Identity you have, and then compact =
manually and frequently using File | Folder | Compact all. This will =
make OE more stable.


3. Turn off email scanning in your antivirus software.


Antivirus software invades the Outlook Express program to try and =
intercept (incoming and, in some cases, outgoing) messages that might =
contain virus.

The problem with this approach is that the antivirus software can =
trigger the destruction of an entire message folder or the entire =
message store, when it attempts to remove a message containing a =
potential virus.

To prevent the possibility of such destruction occuring, turn off email =
scanning in your antivirus software. You will still be protected =
against infection. If you attempt to open a message attachment =
containing a potential virus, then your antivirus software will =
recognize that your are attempting to infect your system, and will block =
you from doing so. The best practice on the user's part is to save an =
attachment to disk and then scan it with the antivirus software prior to =
opening it. Messages opened themselves (if you have the latest security =
updates from Windows Update) will not infect your system -- only =
attachments. =20

You do not need additional email scanning on top of your system being =
continuosly scanned by antivirus software, so turn off email scanning to =
prevent destruction of your message store.

From a post by Frank Saunders:

From=20
http://service1.symantec.com/SUPPORT...6852567ac0063=
608c/65434372961d321d8825687f000003f8?OpenDocument&src= 3Dtr&Highlight=3D0=
,email,protection

Disabling email protection does not leave you vulnerable to viruses and=20
malicious software in email. It is a separate layer of protection in=20
addition to Auto-Protect. Auto-Protect scans any incoming files, =
including=20
email, as they are saved to your hard drive. As long as you keep your =
virus=20
definitions up to date with LiveUpdate, and keep Auto-Protect enabled =
and=20
set to scan files as they are created or downloaded, your system is =
fully=20
protected.


4. Recovering lost messages.


The most significant contributors to lost messages are described in =
points 2 and 3 above. Turn these options off to prevent message store =
corruption.

If you do lose your messages, you can try using my DBXtract program to
attempt to recover the lost messages. Note that dbx files are hidden in
Windows 2000 and Windows XP. =20
http://www.oehelp.com/DBXtract/

Alternatively one can also use DBXpress, which is faster and more =
accurate than DBXtract,
and it also has the capability of reading directly from the disk and =
bypassing the file system.
http://www.oehelp.com/DBXpress/

If you have upgraded your version of IE and OE or your OS version, and =
all
your messages are lost, then see this article (note that the technique =
in
the article does not only apply to the issue addressed in the article
title):

OLEXP: Mail Folders, Address Book, and E-mail Messages Are Missing After =
You
Upgrade to Microsoft Windows XP
http://support.microsoft.com/default...b;en-us;313055

If File | Import | Messages does not work, ignore the error message, =
which
is erroneous in itself, and try one of the following techniques to get =
your
messages back:
a. Right click on each dbx file or a selection of them and go to =
Properties
and clear the read only attribute of the files. Then try File | Import =
|
Messages again.
b. Import the dbx files individually. See the last paragraph on this =
page
for how to do that:
http://www.oehelp.com/backup.aspx
c. As a last resort use DBXtract or DBXpress
http://www.oehelp.com/DBXtract/ or http://www.oehelp.com/DBXpress/

See also: http://insideoe.tomsterdam.com/probl...s.htm#mailgone


5. How does one reinstall IE and OE?

This article seems to work for other OSs than just XP:

How to Reinstall or Repair Internet Explorer and Outlook Express
http://support.microsoft.com/default...;EN-US;Q318378

See point 11 below first.


6. How does one backup and restore or transfer OE messages and =
settings:

See: http://insideoe.tomsterdam.com/backup/index.htm
http://www.oehelp.com/backup.aspx

Note that there is also a link in this article to MVP David Guess's free
OEBackup programs (www.oehelp.com/OEBackup/)



7. Links in email don't work:

see the links on this page

http://www.oehelp.com/


8. Outlook Express is slow.

See the various performance issues and how to address them on this page:

http://insideoe.tomsterdam.com/problems/performance.htm


9. Outlook Express won't start.

This is usually due to a conflict between what is recorded in the =
registry
and what is in the message store. Often, one can fix this problem by
deleting folders.dbx. If that doesn't work, then try moving all the dbx
files to another directory and see if that fixes it. Alternatively, see
these articles and also point 4 above:

http://insideoe.tomsterdam.com/probl...ce.htm#nostart

http://support.microsoft.com/support.../q245/4/19.asp


10. Address book information:

see The Windows Address Book

http://insideoe.tomsterdam.com/files/wab.htm


11. Installation issues:

Most of the problems with a faulty installation are due to other =
programs
running during the install and interfering with the updating of =
necessary
files. Antivirus software is notorious for this. To minimize such
interference, in Win98, WinMe, and WinXP go to Start | Run and type =
msconfig
and disable all startup items and non Microsoft services. Then reboot.
Then proceed with the installation. Startup items can then be =
re-enabled.

For additional info see:

Win98: =
http://support.microsoft.com/default...65&Product=3D=
w98
WinXP: =
http://support.microsoft.com/default...60&Product=3D=
winxp

Since Win2000 does not have msconfig, one has to manually go to this
registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run

You can export this key and then delete all values under it. Then =
disable
all antivirus services under Computer Management | Services and then =
reboot.
Then install. After the installation you can import the key back into =
the
registry to restore the values and re-enable the services.


12. Screening unwanted email and Spam

Everybody gets unwanted email these days. Much of this email is either
trying to sell you something you probably don't want or else is trying =
to
infect you with a virus via an email attachment. What can you do?

a. Never open an attachment. First save an attachment to disk and then
scan it with your antivirus software to ensure it is not infected (make =
sure
your antivirus software definitions are up to date). If the attachment =
is
from someone you don't know, don't even bother opening it. Its not =
worth
it. See also point 1 above.

b. Screen email. Disable the Preview Pane (you can put a button on the
toolbar to turn this on and off). Then go to View | Columns and enable =
most
of the headers. That way you can scan the headers and pick out the =
various
obvious unwanted mail. Once you find messages that you don't want to =
open,
select the headers of those messages without opening the messages and
perform a Shift-Delete to permanently remove them from the folder. Once
they are removed, they will no longer be accessible, so don't do this on
messages you might wish to keep.

c. On messages left that might be worth opening, go to Tools | Options =
|
Read and check the box that says "read all messages in plain text"
(available only with IE6 SP1 or WinXP SP1 and higher). Reading in plain
text prevents any returns to the spammer's server, so your email address
cannot be validated in that fashion. In addition, it prevents malformed =
or
malicious HTML code from executing. If you find the message is worth
viewing as HTML, then you can go back to Tools | Options | Read and =
uncheck
the option to read in plain text only and then reopen the message to =
view it
as HTML (note that you can put this button on a toolbar with OETool
(www.oehelp.com/OETool/). You can also use OETool to view the message =
details without having to open the message. You can also use the =
"Compact Current Folder" button after deleting to shrink the file size.

d. If you get unwanted email repeatedly from the same source, you can =
set
up message rules to block out some of these messages. See the help file =
in
OE and also=20

http://insideoe.tomsterdam.com/tips/rules.htm=20

and=20

http://www.mindspring.com/~oe_oh/message_rules.htm.


e. If you find a message that is spam and that offends you or is =
deceptive,
go to Message | Forward as attachment and send it to .

The US Federal Trade Comission is launching a major crackdown on =
deceptive
and offensive spam. Visit their site at www.ftc.gov/spam for more info.


13. Messages appear blank

From a post by Frank Saunders:

Several possible causes and therefor several possible fixes:
1. Go to Start | Run and type
regsvr32 inetcomm.dll
and press Enter
2. Go to Tools | Options | Read | Fonts and set Western (ISO) as the=20
default.
3. Clear Temporary Internet Files and the Temp folder.
4. Turn off email scanning in your anti-virus.
5. Someone else reported that re-installing OE using method 2 in this=20
article fixed the problem:
How to Reinstall or Repair Internet Explorer and Outlook Express in =
Windows=20
XP
http://support.microsoft.com/?kbid=3D318378
Method 2 works on earlier versions of Windows.
6. Eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
especially
http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch

Note that AdAware and SpyBot S & D will each catch some things the other =

won't. Also, each needs to be updated before every use, even when just=20
downloaded. There's also a lot more to do than just those two programs. =

CWShredder is also available he
http://www.kellys-korner-xp.com/regs...cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and =
CWShredder=20
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post =
back=20
in the same thread.




I've left off some issues, but I believe these address the most
common problems that users encounter with OE. In addition, please check =
the
websites of the individual OE MVP's that address other issues not listed
he


Tom Koch:
http://insideoe.tomsterdam.com/

David Guess
http://www.mindspring.com/~oe_oh/

Jim Pickering
http://home.comcast.net/~jimpickering/

Frank Saunders
http://www.fjsmjs.com/OE/index.htm

and my site at http://www.oehelp.com


If you don't find your problem addressed, then feel free to post a =
question
in these newsgroups and we will be more than happy to respond and =
attempt to
help. Just go to Tools | Accounts | Add | News and add =
msnews.microsoft.com as a newsserver and then you can address your =
question to the appropriate newsgroup.

Thanks Jim.. the Inbox and Sent Items were corrupted, and I managed to
recoved most of the messages with DBExtract

Think I am going to go back to Pegasus soon... OE is just too problematic!

Paul

"Jim Pickering" wrote in message
...
See if the info at this link helps:
http://insideoe.tomsterdam.com/probl...s.htm#mailgone

Also look in the message store folder and see if there is a file called
Inbox(1).dbx, Inbox(2).dbx, etc. These would be signs of a corrupted
Inbox
being replaced automatically by Outlook Express.
(Tools/Options/Maintenance
and Store Folder button will tell you the location of the store folder).
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.


"Jack Sprat" wrote in message
...
Don't know exactly what happened, but I lost all the messages (about
400)
that I had in my inbox!

Yesterday, I connected up with GigaNews, and it was taking very long to
download all the headers for a particular group.. since there were
hundreds
of thousands! I think I finally terminated OE because it was taking
forever. Anyway, today, when I went to open my mail, all my old
messages
in
my inbox had disappeared! (yeah, I know I should have filed them and
not
left them all in the inbox.. next time!)

Is there any way to get them back.. ie, are they in some temporary file
that
I can restore?

Also, is there some way to limit the number of newsgroup posts to
initially
download, so that this catastrophy won't happen again?

TIA...
Paul

Steve,,,

Thanks for all the tips. The DBExtract recovered most of my messages. And I
have turned off Symantec Email scan as you have suggested. As a rule, I
don't usually worry too much about email viruses.. I am using MailWasher to
screen the headers of my mail right on the server, and delete anything there
right away that appears suspecious or unknown, including virus payloads.

However, in this particular case, I suspect the problem was caused by the
massive header downloads from Giganews. It was taking forever, and I
terminated OE to break out. I suspect that is what caused the problem in the
first place.

The mail is now working, but none of my news servers will respond when I try
to download or refresh the groups listing. I get a message "Cannot Connect"
plus "Unknown Error" when I try to view all the newsgroups on a server (this
fails on 3 servers I have connected.) I know this is strictly an OE problem,
because I can access the newsgroups fine with Newsbin and Netscape. Any
ideas on what may be causing this problem?

Thanks for your help, and DBExtract!!

Paul


"Steve Cochran" wrote in message
...
Also do points 2 and 3 below and see point 4 about message recovery
techniques.

steve

"Jack Sprat" wrote in message
...
Don't know exactly what happened, but I lost all the messages (about 400)
that I had in my inbox!

Yesterday, I connected up with GigaNews, and it was taking very long to
download all the headers for a particular group.. since there were
hundreds
of thousands! I think I finally terminated OE because it was taking
forever. Anyway, today, when I went to open my mail, all my old messages
in
my inbox had disappeared! (yeah, I know I should have filed them and not
left them all in the inbox.. next time!)

Is there any way to get them back.. ie, are they in some temporary file
that
I can restore?

Also, is there some way to limit the number of newsgroup posts to
initially
download, so that this catastrophy won't happen again?

TIA...
Paul







1. Don't open attachments.

Most computer infections are the result of the user opening email
attachments. The attachment usually contains a virus or worm or trojan that
infects the system when it is opened.

Because of this tendency of attachments to infect, Microsoft has now set OE
to block all attachments. See
these articles for explanations:

Cannot Open E-Mail Attachments in Outlook Express After You Install SP1
http://support.microsoft.com/?kbid=329570

OLEXP Using Virus Protection Features in Outlook Express 6 (Q291387)
http://support.microsoft.com/support.../Q291/3/87.ASP

Note that Microsoft does not send security patches in email. See this
article:
http://www.microsoft.com/technet/sec...patch_hoax.asp

If you choose to adjust OE to allow attachments, make sure you save the
attachment to disk first and then scan it with your antivirus software.

The most significant thing you can do to prevent such infections, is to
educate yourself on what attachments may constitute a threat to your system,
and never open any such attachments, no matter who they are from.



2. Turn off Background Compaction.

When a message is deleted, moved or marked as read in an OE message file
(dbx), then wasted space is generated in that file, and the folder must be
compacted to remove that wasted space.

By default, OE turns on a feature under Tools | Options | Maintenance called
"background compaction", which turns itself on if the folders in your
message store get too much wasted space. This feature uses 100% CPU time
and slows down your system, while it is active. In addition, if the process
is somewhat interrupted, then the entire message store can become corrupt.

To prevent such corruption, turn off background compaction under Tools |
Options | Maintenance for each Identity you have, and then compact manually
and frequently using File | Folder | Compact all. This will make OE more
stable.


3. Turn off email scanning in your antivirus software.


Antivirus software invades the Outlook Express program to try and intercept
(incoming and, in some cases, outgoing) messages that might contain virus.

The problem with this approach is that the antivirus software can trigger
the destruction of an entire message folder or the entire message store,
when it attempts to remove a message containing a potential virus.

To prevent the possibility of such destruction occuring, turn off email
scanning in your antivirus software. You will still be protected against
infection. If you attempt to open a message attachment containing a
potential virus, then your antivirus software will recognize that your are
attempting to infect your system, and will block you from doing so. The
best practice on the user's part is to save an attachment to disk and then
scan it with the antivirus software prior to opening it. Messages opened
themselves (if you have the latest security updates from Windows Update)
will not infect your system -- only attachments.

You do not need additional email scanning on top of your system being
continuosly scanned by antivirus software, so turn off email scanning to
prevent destruction of your message store.

From a post by Frank Saunders:

From
http://service1.symantec.com/SUPPORT...ail,protection

Disabling email protection does not leave you vulnerable to viruses and
malicious software in email. It is a separate layer of protection in
addition to Auto-Protect. Auto-Protect scans any incoming files, including
email, as they are saved to your hard drive. As long as you keep your virus
definitions up to date with LiveUpdate, and keep Auto-Protect enabled and
set to scan files as they are created or downloaded, your system is fully
protected.


4. Recovering lost messages.


The most significant contributors to lost messages are described in points 2
and 3 above. Turn these options off to prevent message store corruption.

If you do lose your messages, you can try using my DBXtract program to
attempt to recover the lost messages. Note that dbx files are hidden in
Windows 2000 and Windows XP.
http://www.oehelp.com/DBXtract/

Alternatively one can also use DBXpress, which is faster and more accurate
than DBXtract,
and it also has the capability of reading directly from the disk and
bypassing the file system.
http://www.oehelp.com/DBXpress/

If you have upgraded your version of IE and OE or your OS version, and all
your messages are lost, then see this article (note that the technique in
the article does not only apply to the issue addressed in the article
title):

OLEXP: Mail Folders, Address Book, and E-mail Messages Are Missing After You
Upgrade to Microsoft Windows XP
http://support.microsoft.com/default...b;en-us;313055

If File | Import | Messages does not work, ignore the error message, which
is erroneous in itself, and try one of the following techniques to get your
messages back:
a. Right click on each dbx file or a selection of them and go to Properties
and clear the read only attribute of the files. Then try File | Import |
Messages again.
b. Import the dbx files individually. See the last paragraph on this page
for how to do that:
http://www.oehelp.com/backup.aspx
c. As a last resort use DBXtract or DBXpress
http://www.oehelp.com/DBXtract/ or http://www.oehelp.com/DBXpress/

See also: http://insideoe.tomsterdam.com/probl...s.htm#mailgone


5. How does one reinstall IE and OE?

This article seems to work for other OSs than just XP:

How to Reinstall or Repair Internet Explorer and Outlook Express
http://support.microsoft.com/default...;EN-US;Q318378

See point 11 below first.


6. How does one backup and restore or transfer OE messages and settings:

See: http://insideoe.tomsterdam.com/backup/index.htm
http://www.oehelp.com/backup.aspx

Note that there is also a link in this article to MVP David Guess's free
OEBackup programs (www.oehelp.com/OEBackup/)



7. Links in email don't work:

see the links on this page

http://www.oehelp.com/


8. Outlook Express is slow.

See the various performance issues and how to address them on this page:

http://insideoe.tomsterdam.com/problems/performance.htm


9. Outlook Express won't start.

This is usually due to a conflict between what is recorded in the registry
and what is in the message store. Often, one can fix this problem by
deleting folders.dbx. If that doesn't work, then try moving all the dbx
files to another directory and see if that fixes it. Alternatively, see
these articles and also point 4 above:

http://insideoe.tomsterdam.com/probl...ce.htm#nostart

http://support.microsoft.com/support.../q245/4/19.asp


10. Address book information:

see The Windows Address Book

http://insideoe.tomsterdam.com/files/wab.htm


11. Installation issues:

Most of the problems with a faulty installation are due to other programs
running during the install and interfering with the updating of necessary
files. Antivirus software is notorious for this. To minimize such
interference, in Win98, WinMe, and WinXP go to Start | Run and type msconfig
and disable all startup items and non Microsoft services. Then reboot.
Then proceed with the installation. Startup items can then be re-enabled.

For additional info see:

Win98:
http://support.microsoft.com/default...65&Product=w98
WinXP:
http://support.microsoft.com/default...&Product=winxp

Since Win2000 does not have msconfig, one has to manually go to this
registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run

You can export this key and then delete all values under it. Then disable
all antivirus services under Computer Management | Services and then reboot.
Then install. After the installation you can import the key back into the
registry to restore the values and re-enable the services.


12. Screening unwanted email and Spam

Everybody gets unwanted email these days. Much of this email is either
trying to sell you something you probably don't want or else is trying to
infect you with a virus via an email attachment. What can you do?

a. Never open an attachment. First save an attachment to disk and then
scan it with your antivirus software to ensure it is not infected (make sure
your antivirus software definitions are up to date). If the attachment is
from someone you don't know, don't even bother opening it. Its not worth
it. See also point 1 above.

b. Screen email. Disable the Preview Pane (you can put a button on the
toolbar to turn this on and off). Then go to View | Columns and enable most
of the headers. That way you can scan the headers and pick out the various
obvious unwanted mail. Once you find messages that you don't want to open,
select the headers of those messages without opening the messages and
perform a Shift-Delete to permanently remove them from the folder. Once
they are removed, they will no longer be accessible, so don't do this on
messages you might wish to keep.

c. On messages left that might be worth opening, go to Tools | Options |
Read and check the box that says "read all messages in plain text"
(available only with IE6 SP1 or WinXP SP1 and higher). Reading in plain
text prevents any returns to the spammer's server, so your email address
cannot be validated in that fashion. In addition, it prevents malformed or
malicious HTML code from executing. If you find the message is worth
viewing as HTML, then you can go back to Tools | Options | Read and uncheck
the option to read in plain text only and then reopen the message to view it
as HTML (note that you can put this button on a toolbar with OETool
(www.oehelp.com/OETool/). You can also use OETool to view the message
details without having to open the message. You can also use the "Compact
Current Folder" button after deleting to shrink the file size.

d. If you get unwanted email repeatedly from the same source, you can set
up message rules to block out some of these messages. See the help file in
OE and also

http://insideoe.tomsterdam.com/tips/rules.htm

and

http://www.mindspring.com/~oe_oh/message_rules.htm.


e. If you find a message that is spam and that offends you or is deceptive,
go to Message | Forward as attachment and send it to .

The US Federal Trade Comission is launching a major crackdown on deceptive
and offensive spam. Visit their site at www.ftc.gov/spam for more info.


13. Messages appear blank

From a post by Frank Saunders:

Several possible causes and therefor several possible fixes:
1. Go to Start | Run and type
regsvr32 inetcomm.dll
and press Enter
2. Go to Tools | Options | Read | Fonts and set Western (ISO) as the
default.
3. Clear Temporary Internet Files and the Temp folder.
4. Turn off email scanning in your anti-virus.
5. Someone else reported that re-installing OE using method 2 in this
article fixed the problem:
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/?kbid=318378
Method 2 works on earlier versions of Windows.
6. Eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
especially
http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two programs.
CWShredder is also available he
http://www.kellys-korner-xp.com/regs...cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post back
in the same thread.




I've left off some issues, but I believe these address the most
common problems that users encounter with OE. In addition, please check the
websites of the individual OE MVP's that address other issues not listed
he


Tom Koch:
http://insideoe.tomsterdam.com/

David Guess
http://www.mindspring.com/~oe_oh/

Jim Pickering
http://home.comcast.net/~jimpickering/

Frank Saunders
http://www.fjsmjs.com/OE/index.htm

and my site at http://www.oehelp.com


If you don't find your problem addressed, then feel free to post a question
in these newsgroups and we will be more than happy to respond and attempt to
help. Just go to Tools | Accounts | Add | News and add msnews.microsoft.com
as a newsserver and then you can address your question to the appropriate
newsgroup.

Try setting up the newsservers again. You might even go to File |
Identities and set up a new Identity and then try adding the newsservers
there as well.

steve

"Jack Sprat" wrote in message
...
Steve,,,

Thanks for all the tips. The DBExtract recovered most of my messages. And
I
have turned off Symantec Email scan as you have suggested. As a rule, I
don't usually worry too much about email viruses.. I am using MailWasher
to
screen the headers of my mail right on the server, and delete anything
there
right away that appears suspecious or unknown, including virus payloads.

However, in this particular case, I suspect the problem was caused by the
massive header downloads from Giganews. It was taking forever, and I
terminated OE to break out. I suspect that is what caused the problem in
the
first place.

The mail is now working, but none of my news servers will respond when I
try
to download or refresh the groups listing. I get a message "Cannot
Connect"
plus "Unknown Error" when I try to view all the newsgroups on a server
(this
fails on 3 servers I have connected.) I know this is strictly an OE
problem,
because I can access the newsgroups fine with Newsbin and Netscape. Any
ideas on what may be causing this problem?

Thanks for your help, and DBExtract!!

Paul


"Steve Cochran" wrote in message
...
Also do points 2 and 3 below and see point 4 about message recovery
techniques.

steve

"Jack Sprat" wrote in message
...
Don't know exactly what happened, but I lost all the messages (about
400)
that I had in my inbox!

Yesterday, I connected up with GigaNews, and it was taking very long to
download all the headers for a particular group.. since there were
hundreds
of thousands! I think I finally terminated OE because it was taking
forever. Anyway, today, when I went to open my mail, all my old
messages
in
my inbox had disappeared! (yeah, I know I should have filed them and
not
left them all in the inbox.. next time!)

Is there any way to get them back.. ie, are they in some temporary file
that
I can restore?

Also, is there some way to limit the number of newsgroup posts to
initially
download, so that this catastrophy won't happen again?

TIA...
Paul







1. Don't open attachments.

Most computer infections are the result of the user opening email
attachments. The attachment usually contains a virus or worm or trojan
that
infects the system when it is opened.

Because of this tendency of attachments to infect, Microsoft has now set
OE
to block all attachments. See
these articles for explanations:

Cannot Open E-Mail Attachments in Outlook Express After You Install SP1
http://support.microsoft.com/?kbid=329570

OLEXP Using Virus Protection Features in Outlook Express 6 (Q291387)
http://support.microsoft.com/support.../Q291/3/87.ASP

Note that Microsoft does not send security patches in email. See this
article:
http://www.microsoft.com/technet/sec...patch_hoax.asp

If you choose to adjust OE to allow attachments, make sure you save the
attachment to disk first and then scan it with your antivirus software.

The most significant thing you can do to prevent such infections, is to
educate yourself on what attachments may constitute a threat to your
system,
and never open any such attachments, no matter who they are from.



2. Turn off Background Compaction.

When a message is deleted, moved or marked as read in an OE message file
(dbx), then wasted space is generated in that file, and the folder must be
compacted to remove that wasted space.

By default, OE turns on a feature under Tools | Options | Maintenance
called
"background compaction", which turns itself on if the folders in your
message store get too much wasted space. This feature uses 100% CPU time
and slows down your system, while it is active. In addition, if the
process
is somewhat interrupted, then the entire message store can become corrupt.

To prevent such corruption, turn off background compaction under Tools |
Options | Maintenance for each Identity you have, and then compact
manually
and frequently using File | Folder | Compact all. This will make OE more
stable.


3. Turn off email scanning in your antivirus software.


Antivirus software invades the Outlook Express program to try and
intercept
(incoming and, in some cases, outgoing) messages that might contain virus.

The problem with this approach is that the antivirus software can trigger
the destruction of an entire message folder or the entire message store,
when it attempts to remove a message containing a potential virus.

To prevent the possibility of such destruction occuring, turn off email
scanning in your antivirus software. You will still be protected against
infection. If you attempt to open a message attachment containing a
potential virus, then your antivirus software will recognize that your are
attempting to infect your system, and will block you from doing so. The
best practice on the user's part is to save an attachment to disk and then
scan it with the antivirus software prior to opening it. Messages opened
themselves (if you have the latest security updates from Windows Update)
will not infect your system -- only attachments.

You do not need additional email scanning on top of your system being
continuosly scanned by antivirus software, so turn off email scanning to
prevent destruction of your message store.

From a post by Frank Saunders:

From

http://service1.symantec.com/SUPPORT...ail,protection

Disabling email protection does not leave you vulnerable to viruses and
malicious software in email. It is a separate layer of protection in
addition to Auto-Protect. Auto-Protect scans any incoming files, including
email, as they are saved to your hard drive. As long as you keep your
virus
definitions up to date with LiveUpdate, and keep Auto-Protect enabled and
set to scan files as they are created or downloaded, your system is fully
protected.


4. Recovering lost messages.


The most significant contributors to lost messages are described in points
2
and 3 above. Turn these options off to prevent message store corruption.

If you do lose your messages, you can try using my DBXtract program to
attempt to recover the lost messages. Note that dbx files are hidden in
Windows 2000 and Windows XP.
http://www.oehelp.com/DBXtract/

Alternatively one can also use DBXpress, which is faster and more accurate
than DBXtract,
and it also has the capability of reading directly from the disk and
bypassing the file system.
http://www.oehelp.com/DBXpress/

If you have upgraded your version of IE and OE or your OS version, and all
your messages are lost, then see this article (note that the technique in
the article does not only apply to the issue addressed in the article
title):

OLEXP: Mail Folders, Address Book, and E-mail Messages Are Missing After
You
Upgrade to Microsoft Windows XP
http://support.microsoft.com/default...b;en-us;313055

If File | Import | Messages does not work, ignore the error message, which
is erroneous in itself, and try one of the following techniques to get
your
messages back:
a. Right click on each dbx file or a selection of them and go to
Properties
and clear the read only attribute of the files. Then try File | Import |
Messages again.
b. Import the dbx files individually. See the last paragraph on this
page
for how to do that:
http://www.oehelp.com/backup.aspx
c. As a last resort use DBXtract or DBXpress
http://www.oehelp.com/DBXtract/ or http://www.oehelp.com/DBXpress/

See also: http://insideoe.tomsterdam.com/probl...s.htm#mailgone


5. How does one reinstall IE and OE?

This article seems to work for other OSs than just XP:

How to Reinstall or Repair Internet Explorer and Outlook Express
http://support.microsoft.com/default...;EN-US;Q318378

See point 11 below first.


6. How does one backup and restore or transfer OE messages and settings:

See: http://insideoe.tomsterdam.com/backup/index.htm
http://www.oehelp.com/backup.aspx

Note that there is also a link in this article to MVP David Guess's free
OEBackup programs (www.oehelp.com/OEBackup/)



7. Links in email don't work:

see the links on this page

http://www.oehelp.com/


8. Outlook Express is slow.

See the various performance issues and how to address them on this page:

http://insideoe.tomsterdam.com/problems/performance.htm


9. Outlook Express won't start.

This is usually due to a conflict between what is recorded in the registry
and what is in the message store. Often, one can fix this problem by
deleting folders.dbx. If that doesn't work, then try moving all the dbx
files to another directory and see if that fixes it. Alternatively, see
these articles and also point 4 above:

http://insideoe.tomsterdam.com/probl...ce.htm#nostart

http://support.microsoft.com/support.../q245/4/19.asp


10. Address book information:

see The Windows Address Book

http://insideoe.tomsterdam.com/files/wab.htm


11. Installation issues:

Most of the problems with a faulty installation are due to other programs
running during the install and interfering with the updating of necessary
files. Antivirus software is notorious for this. To minimize such
interference, in Win98, WinMe, and WinXP go to Start | Run and type
msconfig
and disable all startup items and non Microsoft services. Then reboot.
Then proceed with the installation. Startup items can then be re-enabled.

For additional info see:

Win98:
http://support.microsoft.com/default...65&Product=w98
WinXP:

http://support.microsoft.com/default...&Product=winxp

Since Win2000 does not have msconfig, one has to manually go to this
registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run

You can export this key and then delete all values under it. Then disable
all antivirus services under Computer Management | Services and then
reboot.
Then install. After the installation you can import the key back into the
registry to restore the values and re-enable the services.


12. Screening unwanted email and Spam

Everybody gets unwanted email these days. Much of this email is either
trying to sell you something you probably don't want or else is trying to
infect you with a virus via an email attachment. What can you do?

a. Never open an attachment. First save an attachment to disk and then
scan it with your antivirus software to ensure it is not infected (make
sure
your antivirus software definitions are up to date). If the attachment is
from someone you don't know, don't even bother opening it. Its not worth
it. See also point 1 above.

b. Screen email. Disable the Preview Pane (you can put a button on the
toolbar to turn this on and off). Then go to View | Columns and enable
most
of the headers. That way you can scan the headers and pick out the
various
obvious unwanted mail. Once you find messages that you don't want to
open,
select the headers of those messages without opening the messages and
perform a Shift-Delete to permanently remove them from the folder. Once
they are removed, they will no longer be accessible, so don't do this on
messages you might wish to keep.

c. On messages left that might be worth opening, go to Tools | Options |
Read and check the box that says "read all messages in plain text"
(available only with IE6 SP1 or WinXP SP1 and higher). Reading in plain
text prevents any returns to the spammer's server, so your email address
cannot be validated in that fashion. In addition, it prevents malformed
or
malicious HTML code from executing. If you find the message is worth
viewing as HTML, then you can go back to Tools | Options | Read and
uncheck
the option to read in plain text only and then reopen the message to view
it
as HTML (note that you can put this button on a toolbar with OETool
(www.oehelp.com/OETool/). You can also use OETool to view the message
details without having to open the message. You can also use the "Compact
Current Folder" button after deleting to shrink the file size.

d. If you get unwanted email repeatedly from the same source, you can set
up message rules to block out some of these messages. See the help file
in
OE and also

http://insideoe.tomsterdam.com/tips/rules.htm

and

http://www.mindspring.com/~oe_oh/message_rules.htm.


e. If you find a message that is spam and that offends you or is
deceptive,
go to Message | Forward as attachment and send it to .

The US Federal Trade Comission is launching a major crackdown on deceptive
and offensive spam. Visit their site at www.ftc.gov/spam for more info.


13. Messages appear blank

From a post by Frank Saunders:

Several possible causes and therefor several possible fixes:
1. Go to Start | Run and type
regsvr32 inetcomm.dll
and press Enter
2. Go to Tools | Options | Read | Fonts and set Western (ISO) as the
default.
3. Clear Temporary Internet Files and the Temp folder.
4. Turn off email scanning in your anti-virus.
5. Someone else reported that re-installing OE using method 2 in this
article fixed the problem:
How to Reinstall or Repair Internet Explorer and Outlook Express in
Windows
XP
http://support.microsoft.com/?kbid=318378
Method 2 works on earlier versions of Windows.
6. Eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
especially
http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two programs.
CWShredder is also available he
http://www.kellys-korner-xp.com/regs...cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post
back
in the same thread.




I've left off some issues, but I believe these address the most
common problems that users encounter with OE. In addition, please check
the
websites of the individual OE MVP's that address other issues not listed
he


Tom Koch:
http://insideoe.tomsterdam.com/

David Guess
http://www.mindspring.com/~oe_oh/

Jim Pickering
http://home.comcast.net/~jimpickering/

Frank Saunders
http://www.fjsmjs.com/OE/index.htm

and my site at http://www.oehelp.com


If you don't find your problem addressed, then feel free to post a
question
in these newsgroups and we will be more than happy to respond and attempt
to
help. Just go to Tools | Accounts | Add | News and add msnews.microsoft.c
om
as a newsserver and then you can address your question to the appropriate
newsgroup.

Steve.. many thanks for your patience and your replies..

I tried setting up the newservers again under the main identity and they did
not work. However, as per your suggestion, I set up another identity and set
up the newsservers under it, and they worked!

Now, the question is: Is there any way of moving my mail from the main
identiy to the new identity? Kind of a pain to use one identity for mail
and have to switch to another for news!

Paul



"Steve Cochran" wrote in message
...
Try setting up the newsservers again. You might even go to File |
Identities and set up a new Identity and then try adding the newsservers
there as well.

steve

"Jack Sprat" wrote in message
...
Steve,,,

Thanks for all the tips. The DBExtract recovered most of my messages.
And
I
have turned off Symantec Email scan as you have suggested. As a rule, I
don't usually worry too much about email viruses.. I am using MailWasher
to
screen the headers of my mail right on the server, and delete anything
there
right away that appears suspecious or unknown, including virus payloads.

However, in this particular case, I suspect the problem was caused by
the
massive header downloads from Giganews. It was taking forever, and I
terminated OE to break out. I suspect that is what caused the problem in
the
first place.

The mail is now working, but none of my news servers will respond when I
try
to download or refresh the groups listing. I get a message "Cannot
Connect"
plus "Unknown Error" when I try to view all the newsgroups on a server
(this
fails on 3 servers I have connected.) I know this is strictly an OE
problem,
because I can access the newsgroups fine with Newsbin and Netscape. Any
ideas on what may be causing this problem?

Thanks for your help, and DBExtract!!

Paul


"Steve Cochran" wrote in message
...
Also do points 2 and 3 below and see point 4 about message recovery
techniques.

steve

"Jack Sprat" wrote in message
...
Don't know exactly what happened, but I lost all the messages (about
400)
that I had in my inbox!

Yesterday, I connected up with GigaNews, and it was taking very long
to
download all the headers for a particular group.. since there were
hundreds
of thousands! I think I finally terminated OE because it was taking
forever. Anyway, today, when I went to open my mail, all my old
messages
in
my inbox had disappeared! (yeah, I know I should have filed them and
not
left them all in the inbox.. next time!)

Is there any way to get them back.. ie, are they in some temporary
file
that
I can restore?

Also, is there some way to limit the number of newsgroup posts to
initially
download, so that this catastrophy won't happen again?

TIA...
Paul







1. Don't open attachments.

Most computer infections are the result of the user opening email
attachments. The attachment usually contains a virus or worm or trojan
that
infects the system when it is opened.

Because of this tendency of attachments to infect, Microsoft has now set
OE
to block all attachments. See
these articles for explanations:

Cannot Open E-Mail Attachments in Outlook Express After You Install SP1
http://support.microsoft.com/?kbid=329570

OLEXP Using Virus Protection Features in Outlook Express 6 (Q291387)
http://support.microsoft.com/support.../Q291/3/87.ASP

Note that Microsoft does not send security patches in email. See this
article:
http://www.microsoft.com/technet/sec...patch_hoax.asp

If you choose to adjust OE to allow attachments, make sure you save the
attachment to disk first and then scan it with your antivirus software.

The most significant thing you can do to prevent such infections, is to
educate yourself on what attachments may constitute a threat to your
system,
and never open any such attachments, no matter who they are from.



2. Turn off Background Compaction.

When a message is deleted, moved or marked as read in an OE message file
(dbx), then wasted space is generated in that file, and the folder must
be
compacted to remove that wasted space.

By default, OE turns on a feature under Tools | Options | Maintenance
called
"background compaction", which turns itself on if the folders in your
message store get too much wasted space. This feature uses 100% CPU
time
and slows down your system, while it is active. In addition, if the
process
is somewhat interrupted, then the entire message store can become
corrupt.

To prevent such corruption, turn off background compaction under Tools |
Options | Maintenance for each Identity you have, and then compact
manually
and frequently using File | Folder | Compact all. This will make OE
more
stable.


3. Turn off email scanning in your antivirus software.


Antivirus software invades the Outlook Express program to try and
intercept
(incoming and, in some cases, outgoing) messages that might contain
virus.

The problem with this approach is that the antivirus software can
trigger
the destruction of an entire message folder or the entire message store,
when it attempts to remove a message containing a potential virus.

To prevent the possibility of such destruction occuring, turn off email
scanning in your antivirus software. You will still be protected
against
infection. If you attempt to open a message attachment containing a
potential virus, then your antivirus software will recognize that your
are
attempting to infect your system, and will block you from doing so. The
best practice on the user's part is to save an attachment to disk and
then
scan it with the antivirus software prior to opening it. Messages
opened
themselves (if you have the latest security updates from Windows Update)
will not infect your system -- only attachments.

You do not need additional email scanning on top of your system being
continuosly scanned by antivirus software, so turn off email scanning to
prevent destruction of your message store.

From a post by Frank Saunders:

From


http://service1.symantec.com/SUPPORT...ail,protection

Disabling email protection does not leave you vulnerable to viruses and
malicious software in email. It is a separate layer of protection in
addition to Auto-Protect. Auto-Protect scans any incoming files,
including
email, as they are saved to your hard drive. As long as you keep your
virus
definitions up to date with LiveUpdate, and keep Auto-Protect enabled
and
set to scan files as they are created or downloaded, your system is
fully
protected.


4. Recovering lost messages.


The most significant contributors to lost messages are described in
points
2
and 3 above. Turn these options off to prevent message store
corruption.

If you do lose your messages, you can try using my DBXtract program to
attempt to recover the lost messages. Note that dbx files are hidden in
Windows 2000 and Windows XP.
http://www.oehelp.com/DBXtract/

Alternatively one can also use DBXpress, which is faster and more
accurate
than DBXtract,
and it also has the capability of reading directly from the disk and
bypassing the file system.
http://www.oehelp.com/DBXpress/

If you have upgraded your version of IE and OE or your OS version, and
all
your messages are lost, then see this article (note that the technique
in
the article does not only apply to the issue addressed in the article
title):

OLEXP: Mail Folders, Address Book, and E-mail Messages Are Missing After
You
Upgrade to Microsoft Windows XP
http://support.microsoft.com/default...b;en-us;313055

If File | Import | Messages does not work, ignore the error message,
which
is erroneous in itself, and try one of the following techniques to get
your
messages back:
a. Right click on each dbx file or a selection of them and go to
Properties
and clear the read only attribute of the files. Then try File | Import
|
Messages again.
b. Import the dbx files individually. See the last paragraph on this
page
for how to do that:
http://www.oehelp.com/backup.aspx
c. As a last resort use DBXtract or DBXpress
http://www.oehelp.com/DBXtract/ or http://www.oehelp.com/DBXpress/

See also: http://insideoe.tomsterdam.com/probl...s.htm#mailgone


5. How does one reinstall IE and OE?

This article seems to work for other OSs than just XP:

How to Reinstall or Repair Internet Explorer and Outlook Express
http://support.microsoft.com/default...;EN-US;Q318378

See point 11 below first.


6. How does one backup and restore or transfer OE messages and
settings:

See: http://insideoe.tomsterdam.com/backup/index.htm
http://www.oehelp.com/backup.aspx

Note that there is also a link in this article to MVP David Guess's free
OEBackup programs (www.oehelp.com/OEBackup/)



7. Links in email don't work:

see the links on this page

http://www.oehelp.com/


8. Outlook Express is slow.

See the various performance issues and how to address them on this page:

http://insideoe.tomsterdam.com/problems/performance.htm


9. Outlook Express won't start.

This is usually due to a conflict between what is recorded in the
registry
and what is in the message store. Often, one can fix this problem by
deleting folders.dbx. If that doesn't work, then try moving all the dbx
files to another directory and see if that fixes it. Alternatively, see
these articles and also point 4 above:

http://insideoe.tomsterdam.com/probl...ce.htm#nostart

http://support.microsoft.com/support.../q245/4/19.asp


10. Address book information:

see The Windows Address Book

http://insideoe.tomsterdam.com/files/wab.htm


11. Installation issues:

Most of the problems with a faulty installation are due to other
programs
running during the install and interfering with the updating of
necessary
files. Antivirus software is notorious for this. To minimize such
interference, in Win98, WinMe, and WinXP go to Start | Run and type
msconfig
and disable all startup items and non Microsoft services. Then reboot.
Then proceed with the installation. Startup items can then be
re-enabled.

For additional info see:

Win98:

http://support.microsoft.com/default...65&Product=w98
WinXP:


http://support.microsoft.com/default...&Product=winxp

Since Win2000 does not have msconfig, one has to manually go to this
registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run

You can export this key and then delete all values under it. Then
disable
all antivirus services under Computer Management | Services and then
reboot.
Then install. After the installation you can import the key back into
the
registry to restore the values and re-enable the services.


12. Screening unwanted email and Spam

Everybody gets unwanted email these days. Much of this email is either
trying to sell you something you probably don't want or else is trying
to
infect you with a virus via an email attachment. What can you do?

a. Never open an attachment. First save an attachment to disk and then
scan it with your antivirus software to ensure it is not infected (make
sure
your antivirus software definitions are up to date). If the attachment
is
from someone you don't know, don't even bother opening it. Its not
worth
it. See also point 1 above.

b. Screen email. Disable the Preview Pane (you can put a button on the
toolbar to turn this on and off). Then go to View | Columns and enable
most
of the headers. That way you can scan the headers and pick out the
various
obvious unwanted mail. Once you find messages that you don't want to
open,
select the headers of those messages without opening the messages and
perform a Shift-Delete to permanently remove them from the folder. Once
they are removed, they will no longer be accessible, so don't do this on
messages you might wish to keep.

c. On messages left that might be worth opening, go to Tools | Options
|
Read and check the box that says "read all messages in plain text"
(available only with IE6 SP1 or WinXP SP1 and higher). Reading in plain
text prevents any returns to the spammer's server, so your email address
cannot be validated in that fashion. In addition, it prevents malformed
or
malicious HTML code from executing. If you find the message is worth
viewing as HTML, then you can go back to Tools | Options | Read and
uncheck
the option to read in plain text only and then reopen the message to
view
it
as HTML (note that you can put this button on a toolbar with OETool
(www.oehelp.com/OETool/). You can also use OETool to view the message
details without having to open the message. You can also use the
"Compact
Current Folder" button after deleting to shrink the file size.

d. If you get unwanted email repeatedly from the same source, you can
set
up message rules to block out some of these messages. See the help file
in
OE and also

http://insideoe.tomsterdam.com/tips/rules.htm

and

http://www.mindspring.com/~oe_oh/message_rules.htm.


e. If you find a message that is spam and that offends you or is
deceptive,
go to Message | Forward as attachment and send it to .

The US Federal Trade Comission is launching a major crackdown on
deceptive
and offensive spam. Visit their site at www.ftc.gov/spam for more info.


13. Messages appear blank

From a post by Frank Saunders:

Several possible causes and therefor several possible fixes:
1. Go to Start | Run and type
regsvr32 inetcomm.dll
and press Enter
2. Go to Tools | Options | Read | Fonts and set Western (ISO) as the
default.
3. Clear Temporary Internet Files and the Temp folder.
4. Turn off email scanning in your anti-virus.
5. Someone else reported that re-installing OE using method 2 in this
article fixed the problem:
How to Reinstall or Repair Internet Explorer and Outlook Express in
Windows
XP
http://support.microsoft.com/?kbid=318378
Method 2 works on earlier versions of Windows.
6. Eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
especially
http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two programs.
CWShredder is also available he
http://www.kellys-korner-xp.com/regs...cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and
CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post
back
in the same thread.




I've left off some issues, but I believe these address the most
common problems that users encounter with OE. In addition, please check
the
websites of the individual OE MVP's that address other issues not listed
he


Tom Koch:
http://insideoe.tomsterdam.com/

David Guess
http://www.mindspring.com/~oe_oh/

Jim Pickering
http://home.comcast.net/~jimpickering/

Frank Saunders
http://www.fjsmjs.com/OE/index.htm

and my site at http://www.oehelp.com


If you don't find your problem addressed, then feel free to post a
question
in these newsgroups and we will be more than happy to respond and
attempt
to
help. Just go to Tools | Accounts | Add | News and add
msnews.microsoft.c
om
as a newsserver and then you can address your question to the
appropriate
newsgroup.

Open the new identity, and on the menu, use File/Import/Messages selecting
From an Identity and select the old identity you wish to import them from.
You can then at some later date, after ensuring that all continues to work
well, delete the old identity and its message store folder.
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.


"Jack Sprat" wrote in message
...
Steve.. many thanks for your patience and your replies..

I tried setting up the newservers again under the main identity and they
did
not work. However, as per your suggestion, I set up another identity and
set
up the newsservers under it, and they worked!

Now, the question is: Is there any way of moving my mail from the main
identiy to the new identity? Kind of a pain to use one identity for mail
and have to switch to another for news!

Paul



"Steve Cochran" wrote in message
...
Try setting up the newsservers again. You might even go to File |
Identities and set up a new Identity and then try adding the newsservers
there as well.

steve

"Jack Sprat" wrote in message
...
Steve,,,

Thanks for all the tips. The DBExtract recovered most of my messages.
And
I
have turned off Symantec Email scan as you have suggested. As a rule,
I
don't usually worry too much about email viruses.. I am using
MailWasher
to
screen the headers of my mail right on the server, and delete anything
there
right away that appears suspecious or unknown, including virus
payloads.

However, in this particular case, I suspect the problem was caused by
the
massive header downloads from Giganews. It was taking forever, and I
terminated OE to break out. I suspect that is what caused the problem
in
the
first place.

The mail is now working, but none of my news servers will respond when
I
try
to download or refresh the groups listing. I get a message "Cannot
Connect"
plus "Unknown Error" when I try to view all the newsgroups on a server
(this
fails on 3 servers I have connected.) I know this is strictly an OE
problem,
because I can access the newsgroups fine with Newsbin and Netscape.
Any
ideas on what may be causing this problem?

Thanks for your help, and DBExtract!!

Paul


"Steve Cochran" wrote in message
...
Also do points 2 and 3 below and see point 4 about message recovery
techniques.

steve

"Jack Sprat" wrote in message
...
Don't know exactly what happened, but I lost all the messages (about
400)
that I had in my inbox!

Yesterday, I connected up with GigaNews, and it was taking very long
to
download all the headers for a particular group.. since there were
hundreds
of thousands! I think I finally terminated OE because it was taking
forever. Anyway, today, when I went to open my mail, all my old
messages
in
my inbox had disappeared! (yeah, I know I should have filed them and
not
left them all in the inbox.. next time!)

Is there any way to get them back.. ie, are they in some temporary
file
that
I can restore?

Also, is there some way to limit the number of newsgroup posts to
initially
download, so that this catastrophy won't happen again?

TIA...
Paul







1. Don't open attachments.

Most computer infections are the result of the user opening email
attachments. The attachment usually contains a virus or worm or trojan
that
infects the system when it is opened.

Because of this tendency of attachments to infect, Microsoft has now
set
OE
to block all attachments. See
these articles for explanations:

Cannot Open E-Mail Attachments in Outlook Express After You Install SP1
http://support.microsoft.com/?kbid=329570

OLEXP Using Virus Protection Features in Outlook Express 6 (Q291387)
http://support.microsoft.com/support.../Q291/3/87.ASP

Note that Microsoft does not send security patches in email. See this
article:
http://www.microsoft.com/technet/sec...patch_hoax.asp

If you choose to adjust OE to allow attachments, make sure you save the
attachment to disk first and then scan it with your antivirus software.

The most significant thing you can do to prevent such infections, is to
educate yourself on what attachments may constitute a threat to your
system,
and never open any such attachments, no matter who they are from.



2. Turn off Background Compaction.

When a message is deleted, moved or marked as read in an OE message
file
(dbx), then wasted space is generated in that file, and the folder must
be
compacted to remove that wasted space.

By default, OE turns on a feature under Tools | Options | Maintenance
called
"background compaction", which turns itself on if the folders in your
message store get too much wasted space. This feature uses 100% CPU
time
and slows down your system, while it is active. In addition, if the
process
is somewhat interrupted, then the entire message store can become
corrupt.

To prevent such corruption, turn off background compaction under Tools
|
Options | Maintenance for each Identity you have, and then compact
manually
and frequently using File | Folder | Compact all. This will make OE
more
stable.


3. Turn off email scanning in your antivirus software.


Antivirus software invades the Outlook Express program to try and
intercept
(incoming and, in some cases, outgoing) messages that might contain
virus.

The problem with this approach is that the antivirus software can
trigger
the destruction of an entire message folder or the entire message
store,
when it attempts to remove a message containing a potential virus.

To prevent the possibility of such destruction occuring, turn off email
scanning in your antivirus software. You will still be protected
against
infection. If you attempt to open a message attachment containing a
potential virus, then your antivirus software will recognize that your
are
attempting to infect your system, and will block you from doing so.
The
best practice on the user's part is to save an attachment to disk and
then
scan it with the antivirus software prior to opening it. Messages
opened
themselves (if you have the latest security updates from Windows
Update)
will not infect your system -- only attachments.

You do not need additional email scanning on top of your system being
continuosly scanned by antivirus software, so turn off email scanning
to
prevent destruction of your message store.

From a post by Frank Saunders:

From


http://service1.symantec.com/SUPPORT...ail,protection

Disabling email protection does not leave you vulnerable to viruses and
malicious software in email. It is a separate layer of protection in
addition to Auto-Protect. Auto-Protect scans any incoming files,
including
email, as they are saved to your hard drive. As long as you keep your
virus
definitions up to date with LiveUpdate, and keep Auto-Protect enabled
and
set to scan files as they are created or downloaded, your system is
fully
protected.


4. Recovering lost messages.


The most significant contributors to lost messages are described in
points
2
and 3 above. Turn these options off to prevent message store
corruption.

If you do lose your messages, you can try using my DBXtract program to
attempt to recover the lost messages. Note that dbx files are hidden
in
Windows 2000 and Windows XP.
http://www.oehelp.com/DBXtract/

Alternatively one can also use DBXpress, which is faster and more
accurate
than DBXtract,
and it also has the capability of reading directly from the disk and
bypassing the file system.
http://www.oehelp.com/DBXpress/

If you have upgraded your version of IE and OE or your OS version, and
all
your messages are lost, then see this article (note that the technique
in
the article does not only apply to the issue addressed in the article
title):

OLEXP: Mail Folders, Address Book, and E-mail Messages Are Missing
After
You
Upgrade to Microsoft Windows XP
http://support.microsoft.com/default...b;en-us;313055

If File | Import | Messages does not work, ignore the error message,
which
is erroneous in itself, and try one of the following techniques to get
your
messages back:
a. Right click on each dbx file or a selection of them and go to
Properties
and clear the read only attribute of the files. Then try File | Import
|
Messages again.
b. Import the dbx files individually. See the last paragraph on this
page
for how to do that:
http://www.oehelp.com/backup.aspx
c. As a last resort use DBXtract or DBXpress
http://www.oehelp.com/DBXtract/ or http://www.oehelp.com/DBXpress/

See also: http://insideoe.tomsterdam.com/probl...s.htm#mailgone


5. How does one reinstall IE and OE?

This article seems to work for other OSs than just XP:

How to Reinstall or Repair Internet Explorer and Outlook Express
http://support.microsoft.com/default...;EN-US;Q318378

See point 11 below first.


6. How does one backup and restore or transfer OE messages and
settings:

See: http://insideoe.tomsterdam.com/backup/index.htm
http://www.oehelp.com/backup.aspx

Note that there is also a link in this article to MVP David Guess's
free
OEBackup programs (www.oehelp.com/OEBackup/)



7. Links in email don't work:

see the links on this page

http://www.oehelp.com/


8. Outlook Express is slow.

See the various performance issues and how to address them on this
page:

http://insideoe.tomsterdam.com/problems/performance.htm


9. Outlook Express won't start.

This is usually due to a conflict between what is recorded in the
registry
and what is in the message store. Often, one can fix this problem by
deleting folders.dbx. If that doesn't work, then try moving all the
dbx
files to another directory and see if that fixes it. Alternatively,
see
these articles and also point 4 above:

http://insideoe.tomsterdam.com/probl...ce.htm#nostart

http://support.microsoft.com/support.../q245/4/19.asp


10. Address book information:

see The Windows Address Book

http://insideoe.tomsterdam.com/files/wab.htm


11. Installation issues:

Most of the problems with a faulty installation are due to other
programs
running during the install and interfering with the updating of
necessary
files. Antivirus software is notorious for this. To minimize such
interference, in Win98, WinMe, and WinXP go to Start | Run and type
msconfig
and disable all startup items and non Microsoft services. Then reboot.
Then proceed with the installation. Startup items can then be
re-enabled.

For additional info see:

Win98:

http://support.microsoft.com/default...65&Product=w98
WinXP:


http://support.microsoft.com/default...&Product=winxp

Since Win2000 does not have msconfig, one has to manually go to this
registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run

You can export this key and then delete all values under it. Then
disable
all antivirus services under Computer Management | Services and then
reboot.
Then install. After the installation you can import the key back into
the
registry to restore the values and re-enable the services.


12. Screening unwanted email and Spam

Everybody gets unwanted email these days. Much of this email is either
trying to sell you something you probably don't want or else is trying
to
infect you with a virus via an email attachment. What can you do?

a. Never open an attachment. First save an attachment to disk and
then
scan it with your antivirus software to ensure it is not infected (make
sure
your antivirus software definitions are up to date). If the attachment
is
from someone you don't know, don't even bother opening it. Its not
worth
it. See also point 1 above.

b. Screen email. Disable the Preview Pane (you can put a button on
the
toolbar to turn this on and off). Then go to View | Columns and enable
most
of the headers. That way you can scan the headers and pick out the
various
obvious unwanted mail. Once you find messages that you don't want to
open,
select the headers of those messages without opening the messages and
perform a Shift-Delete to permanently remove them from the folder.
Once
they are removed, they will no longer be accessible, so don't do this
on
messages you might wish to keep.

c. On messages left that might be worth opening, go to Tools | Options
|
Read and check the box that says "read all messages in plain text"
(available only with IE6 SP1 or WinXP SP1 and higher). Reading in
plain
text prevents any returns to the spammer's server, so your email
address
cannot be validated in that fashion. In addition, it prevents
malformed
or
malicious HTML code from executing. If you find the message is worth
viewing as HTML, then you can go back to Tools | Options | Read and
uncheck
the option to read in plain text only and then reopen the message to
view
it
as HTML (note that you can put this button on a toolbar with OETool
(www.oehelp.com/OETool/). You can also use OETool to view the message
details without having to open the message. You can also use the
"Compact
Current Folder" button after deleting to shrink the file size.

d. If you get unwanted email repeatedly from the same source, you can
set
up message rules to block out some of these messages. See the help
file
in
OE and also

http://insideoe.tomsterdam.com/tips/rules.htm

and

http://www.mindspring.com/~oe_oh/message_rules.htm.


e. If you find a message that is spam and that offends you or is
deceptive,
go to Message | Forward as attachment and send it to .

The US Federal Trade Comission is launching a major crackdown on
deceptive
and offensive spam. Visit their site at www.ftc.gov/spam for more
info.


13. Messages appear blank

From a post by Frank Saunders:

Several possible causes and therefor several possible fixes:
1. Go to Start | Run and type
regsvr32 inetcomm.dll
and press Enter
2. Go to Tools | Options | Read | Fonts and set Western (ISO) as the
default.
3. Clear Temporary Internet Files and the Temp folder.
4. Turn off email scanning in your anti-virus.
5. Someone else reported that re-installing OE using method 2 in this
article fixed the problem:
How to Reinstall or Repair Internet Explorer and Outlook Express in
Windows
XP
http://support.microsoft.com/?kbid=318378
Method 2 works on earlier versions of Windows.
6. Eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
especially
http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch

Note that AdAware and SpyBot S & D will each catch some things the
other
won't. Also, each needs to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two
programs.
CWShredder is also available he
http://www.kellys-korner-xp.com/regs...cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and
CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post
back
in the same thread.




I've left off some issues, but I believe these address the most
common problems that users encounter with OE. In addition, please
check
the
websites of the individual OE MVP's that address other issues not
listed
he


Tom Koch:
http://insideoe.tomsterdam.com/

David Guess
http://www.mindspring.com/~oe_oh/

Jim Pickering
http://home.comcast.net/~jimpickering/

Frank Saunders
http://www.fjsmjs.com/OE/index.htm

and my site at http://www.oehelp.com


If you don't find your problem addressed, then feel free to post a
question
in these newsgroups and we will be more than happy to respond and
attempt
to
help. Just go to Tools | Accounts | Add | News and add
msnews.microsoft.c
om
as a newsserver and then you can address your question to the
appropriate
newsgroup.