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#1
February 21st, 2007, 02:55 PM
posted to microsoft.public.publisher
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Template Wizards in Publisher 2000
Recently the Template Wizards (notably for Letterheadings) has stopped
working. On trying to load I get an error message saying Publisher could not complete the operation. I am also unable to update personal information (if I load a previous document with persoanl information and re save I get an out of memory message in resoect od saving personal information). This only recently started and to try and fix I uninstalled Disk 2 of Office then reloaded. At that point Publisher worked Ok but after reinstalling the Office Security updates the same problems reoccurred so I can no longer open many wizards. Any advice would be appreciated. I previously made a similar post but that seems to have disappeared!! 
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#2
February 21st, 2007, 03:45 PM
posted to microsoft.public.publisher
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Template Wizards in Publisher 2000
Could be a security update
Error message when you try to open a publication in Publisher: "Publisher cannot open the file" or "Publisher has detected a problem http://support.microsoft.com/kb/928890/en-us How to reset personal menus in Office XP and Office 2000 programs http://support.microsoft.com/kb/193006/en-us Could be a printer driver issue How to troubleshoot problems that you may experience when you try to print to a local printer by using Office programs in Windows XP http://support.microsoft.com/kb/870622/en-us Do you have Norton? How to use Office programs with the Norton AntiVirus Office plug-in http://support.microsoft.com/kb/329820/ -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "AG1562" wrote in message ... Recently the Template Wizards (notably for Letterheadings) has stopped working. On trying to load I get an error message saying Publisher could not complete the operation. I am also unable to update personal information (if I load a previous document with persoanl information and re save I get an out of memory message in resoect od saving personal information). This only recently started and to try and fix I uninstalled Disk 2 of Office then reloaded. At that point Publisher worked Ok but after reinstalling the Office Security updates the same problems reoccurred so I can no longer open many wizards. Any advice would be appreciated. I previously made a similar post but that seems to have disappeared!!
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#3
February 21st, 2007, 04:10 PM
posted to microsoft.public.publisher
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Template Wizards in Publisher 2000
No I do not have Norton but I do have McAfee but I have tried to repair with
it uninstalled. The message I get when trying to open Template Wizards is "Publisher could not complete the operation". If I click update personal information, nothing happens at all and if I try to save a document containing personal informatiion I get an out of memory error (I have 1Gb of RAM so plenty of memory. I am of the view that this is being caused by a secuity update (see first message) - probably one of the latest ones. I have tried to get a comment from Microsoft but it is like talking to a wall! Thanks anyway "Mary Sauer" wrote: Could be a security update Error message when you try to open a publication in Publisher: "Publisher cannot open the file" or "Publisher has detected a problem http://support.microsoft.com/kb/928890/en-us How to reset personal menus in Office XP and Office 2000 programs http://support.microsoft.com/kb/193006/en-us Could be a printer driver issue How to troubleshoot problems that you may experience when you try to print to a local printer by using Office programs in Windows XP http://support.microsoft.com/kb/870622/en-us Do you have Norton? How to use Office programs with the Norton AntiVirus Office plug-in http://support.microsoft.com/kb/329820/ -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "AG1562" wrote in message ... Recently the Template Wizards (notably for Letterheadings) has stopped working. On trying to load I get an error message saying Publisher could not complete the operation. I am also unable to update personal information (if I load a previous document with persoanl information and re save I get an out of memory message in resoect od saving personal information). This only recently started and to try and fix I uninstalled Disk 2 of Office then reloaded. At that point Publisher worked Ok but after reinstalling the Office Security updates the same problems reoccurred so I can no longer open many wizards. Any advice would be appreciated. I previously made a similar post but that seems to have disappeared!!
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#4
February 21st, 2007, 06:08 PM
posted to microsoft.public.publisher
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Template Wizards in Publisher 2000
In the first Knowledge Base article I directed you to has the security update
that is causing problems. Did you try the solution? -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "AG1562" wrote in message ... No I do not have Norton but I do have McAfee but I have tried to repair with it uninstalled. The message I get when trying to open Template Wizards is "Publisher could not complete the operation". If I click update personal information, nothing happens at all and if I try to save a document containing personal informatiion I get an out of memory error (I have 1Gb of RAM so plenty of memory. I am of the view that this is being caused by a secuity update (see first message) - probably one of the latest ones. I have tried to get a comment from Microsoft but it is like talking to a wall! Thanks anyway "Mary Sauer" wrote: Could be a security update Error message when you try to open a publication in Publisher: "Publisher cannot open the file" or "Publisher has detected a problem http://support.microsoft.com/kb/928890/en-us How to reset personal menus in Office XP and Office 2000 programs http://support.microsoft.com/kb/193006/en-us Could be a printer driver issue How to troubleshoot problems that you may experience when you try to print to a local printer by using Office programs in Windows XP http://support.microsoft.com/kb/870622/en-us Do you have Norton? How to use Office programs with the Norton AntiVirus Office plug-in http://support.microsoft.com/kb/329820/ -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "AG1562" wrote in message ... Recently the Template Wizards (notably for Letterheadings) has stopped working. On trying to load I get an error message saying Publisher could not complete the operation. I am also unable to update personal information (if I load a previous document with persoanl information and re save I get an out of memory message in resoect od saving personal information). This only recently started and to try and fix I uninstalled Disk 2 of Office then reloaded. At that point Publisher worked Ok but after reinstalling the Office Security updates the same problems reoccurred so I can no longer open many wizards. Any advice would be appreciated. I previously made a similar post but that seems to have disappeared!!
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#5
February 22nd, 2007, 09:24 AM
posted to microsoft.public.publisher
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Template Wizards in Publisher 2000
No, I did not try that one as the article error description did not seem to
fit - I will try it later though! Thanks "Mary Sauer" wrote: In the first Knowledge Base article I directed you to has the security update that is causing problems. Did you try the solution? -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "AG1562" wrote in message ... No I do not have Norton but I do have McAfee but I have tried to repair with it uninstalled. The message I get when trying to open Template Wizards is "Publisher could not complete the operation". If I click update personal information, nothing happens at all and if I try to save a document containing personal informatiion I get an out of memory error (I have 1Gb of RAM so plenty of memory. I am of the view that this is being caused by a secuity update (see first message) - probably one of the latest ones. I have tried to get a comment from Microsoft but it is like talking to a wall! Thanks anyway "Mary Sauer" wrote: Could be a security update Error message when you try to open a publication in Publisher: "Publisher cannot open the file" or "Publisher has detected a problem http://support.microsoft.com/kb/928890/en-us How to reset personal menus in Office XP and Office 2000 programs http://support.microsoft.com/kb/193006/en-us Could be a printer driver issue How to troubleshoot problems that you may experience when you try to print to a local printer by using Office programs in Windows XP http://support.microsoft.com/kb/870622/en-us Do you have Norton? How to use Office programs with the Norton AntiVirus Office plug-in http://support.microsoft.com/kb/329820/ -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "AG1562" wrote in message ... Recently the Template Wizards (notably for Letterheadings) has stopped working. On trying to load I get an error message saying Publisher could not complete the operation. I am also unable to update personal information (if I load a previous document with persoanl information and re save I get an out of memory message in resoect od saving personal information). This only recently started and to try and fix I uninstalled Disk 2 of Office then reloaded. At that point Publisher worked Ok but after reinstalling the Office Security updates the same problems reoccurred so I can no longer open many wizards. Any advice would be appreciated. I previously made a similar post but that seems to have disappeared!!
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#6
February 22nd, 2007, 10:04 AM
posted to microsoft.public.publisher
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Template Wizards in Publisher 2000
Hi, Yes this has solved the problem although the warning has to clicked at
least twice for the wizard/changes to oen/occur. Thanks for your help "Mary Sauer" wrote: In the first Knowledge Base article I directed you to has the security update that is causing problems. Did you try the solution? -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "AG1562" wrote in message ... No I do not have Norton but I do have McAfee but I have tried to repair with it uninstalled. The message I get when trying to open Template Wizards is "Publisher could not complete the operation". If I click update personal information, nothing happens at all and if I try to save a document containing personal informatiion I get an out of memory error (I have 1Gb of RAM so plenty of memory. I am of the view that this is being caused by a secuity update (see first message) - probably one of the latest ones. I have tried to get a comment from Microsoft but it is like talking to a wall! Thanks anyway "Mary Sauer" wrote: Could be a security update Error message when you try to open a publication in Publisher: "Publisher cannot open the file" or "Publisher has detected a problem http://support.microsoft.com/kb/928890/en-us How to reset personal menus in Office XP and Office 2000 programs http://support.microsoft.com/kb/193006/en-us Could be a printer driver issue How to troubleshoot problems that you may experience when you try to print to a local printer by using Office programs in Windows XP http://support.microsoft.com/kb/870622/en-us Do you have Norton? How to use Office programs with the Norton AntiVirus Office plug-in http://support.microsoft.com/kb/329820/ -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "AG1562" wrote in message ... Recently the Template Wizards (notably for Letterheadings) has stopped working. On trying to load I get an error message saying Publisher could not complete the operation. I am also unable to update personal information (if I load a previous document with persoanl information and re save I get an out of memory message in resoect od saving personal information). This only recently started and to try and fix I uninstalled Disk 2 of Office then reloaded. At that point Publisher worked Ok but after reinstalling the Office Security updates the same problems reoccurred so I can no longer open many wizards. Any advice would be appreciated. I previously made a similar post but that seems to have disappeared!!
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#7
May 24th, 2007, 07:06 PM
posted to microsoft.public.publisher
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Template Wizards in Publisher 2000
Good Afternoon:
The resolutions supplied are not working for me. I am a Windows XP user with Office 2000 (including Publisher) installed. I really would not like to uninstall a security update nor purchase a new program. The error messages supplied in the solution also do not match the error I am receiving ("Publisher cannot complete the operation" is the EXACT wording). Any other suggestions? "Mary Sauer" wrote: Could be a security update Error message when you try to open a publication in Publisher: "Publisher cannot open the file" or "Publisher has detected a problem http://support.microsoft.com/kb/928890/en-us How to reset personal menus in Office XP and Office 2000 programs http://support.microsoft.com/kb/193006/en-us Could be a printer driver issue How to troubleshoot problems that you may experience when you try to print to a local printer by using Office programs in Windows XP http://support.microsoft.com/kb/870622/en-us Do you have Norton? How to use Office programs with the Norton AntiVirus Office plug-in http://support.microsoft.com/kb/329820/ -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "AG1562" wrote in message ... Recently the Template Wizards (notably for Letterheadings) has stopped working. On trying to load I get an error message saying Publisher could not complete the operation. I am also unable to update personal information (if I load a previous document with persoanl information and re save I get an out of memory message in resoect od saving personal information). This only recently started and to try and fix I uninstalled Disk 2 of Office then reloaded. At that point Publisher worked Ok but after reinstalling the Office Security updates the same problems reoccurred so I can no longer open many wizards. Any advice would be appreciated. I previously made a similar post but that seems to have disappeared!!
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#8
May 24th, 2007, 08:23 PM
posted to microsoft.public.publisher
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Template Wizards in Publisher 2000
This is the only article that is in the Knowledge Base that has your error.
Windows XP is not addressed. Have you tried a detect and repair? You receive a "Publisher cannot complete the operation" error message when you import pictures in Publisher 2002 and in Publisher 2000 http://support.microsoft.com/kb/218675/en-us -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "mboshte" wrote in message ... Good Afternoon: The resolutions supplied are not working for me. I am a Windows XP user with Office 2000 (including Publisher) installed. I really would not like to uninstall a security update nor purchase a new program. The error messages supplied in the solution also do not match the error I am receiving ("Publisher cannot complete the operation" is the EXACT wording). Any other suggestions? "Mary Sauer" wrote: Could be a security update Error message when you try to open a publication in Publisher: "Publisher cannot open the file" or "Publisher has detected a problem http://support.microsoft.com/kb/928890/en-us How to reset personal menus in Office XP and Office 2000 programs http://support.microsoft.com/kb/193006/en-us Could be a printer driver issue How to troubleshoot problems that you may experience when you try to print to a local printer by using Office programs in Windows XP http://support.microsoft.com/kb/870622/en-us Do you have Norton? How to use Office programs with the Norton AntiVirus Office plug-in http://support.microsoft.com/kb/329820/ -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "AG1562" wrote in message ... Recently the Template Wizards (notably for Letterheadings) has stopped working. On trying to load I get an error message saying Publisher could not complete the operation. I am also unable to update personal information (if I load a previous document with persoanl information and re save I get an out of memory message in resoect od saving personal information). This only recently started and to try and fix I uninstalled Disk 2 of Office then reloaded. At that point Publisher worked Ok but after reinstalling the Office Security updates the same problems reoccurred so I can no longer open many wizards. Any advice would be appreciated. I previously made a similar post but that seems to have disappeared!!
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#9
May 24th, 2007, 09:28 PM
posted to microsoft.public.publisher
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Template Wizards in Publisher 2000
Certainly have. I have done detect and repair 6 times now and am really
frustrated. I am getting this error as part of attempting to use the Publisher wizard - not with importing pictures. It seems everyone else is getting this same error message, and it hasn't been directly addressed. This article does not address this error in association with the startup of the Publisher wizard, which is where the problem is. Would someone at Microsoft kindly address this? Thanks! "Mary Sauer" wrote: This is the only article that is in the Knowledge Base that has your error. Windows XP is not addressed. Have you tried a detect and repair? You receive a "Publisher cannot complete the operation" error message when you import pictures in Publisher 2002 and in Publisher 2000 http://support.microsoft.com/kb/218675/en-us -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "mboshte" wrote in message ... Good Afternoon: The resolutions supplied are not working for me. I am a Windows XP user with Office 2000 (including Publisher) installed. I really would not like to uninstall a security update nor purchase a new program. The error messages supplied in the solution also do not match the error I am receiving ("Publisher cannot complete the operation" is the EXACT wording). Any other suggestions? "Mary Sauer" wrote: Could be a security update Error message when you try to open a publication in Publisher: "Publisher cannot open the file" or "Publisher has detected a problem http://support.microsoft.com/kb/928890/en-us How to reset personal menus in Office XP and Office 2000 programs http://support.microsoft.com/kb/193006/en-us Could be a printer driver issue How to troubleshoot problems that you may experience when you try to print to a local printer by using Office programs in Windows XP http://support.microsoft.com/kb/870622/en-us Do you have Norton? How to use Office programs with the Norton AntiVirus Office plug-in http://support.microsoft.com/kb/329820/ -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "AG1562" wrote in message ... Recently the Template Wizards (notably for Letterheadings) has stopped working. On trying to load I get an error message saying Publisher could not complete the operation. I am also unable to update personal information (if I load a previous document with persoanl information and re save I get an out of memory message in resoect od saving personal information). This only recently started and to try and fix I uninstalled Disk 2 of Office then reloaded. At that point Publisher worked Ok but after reinstalling the Office Security updates the same problems reoccurred so I can no longer open many wizards. Any advice would be appreciated. I previously made a similar post but that seems to have disappeared!!
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#10
May 24th, 2007, 10:54 PM
posted to microsoft.public.publisher
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Template Wizards in Publisher 2000
You are using an old version of Publisher.
We are all volunteers here, if you want Microsoft support you will have to contact them directly, either through the web page or the phone. It is not free. It very well could be the clipart that is called on when you use a wizard is missing or corrupt. Does your Clip Gallery work okay? -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "mboshte" wrote in message ... Certainly have. I have done detect and repair 6 times now and am really frustrated. I am getting this error as part of attempting to use the Publisher wizard - not with importing pictures. It seems everyone else is getting this same error message, and it hasn't been directly addressed. This article does not address this error in association with the startup of the Publisher wizard, which is where the problem is. Would someone at Microsoft kindly address this? Thanks! "Mary Sauer" wrote: This is the only article that is in the Knowledge Base that has your error. Windows XP is not addressed. Have you tried a detect and repair? You receive a "Publisher cannot complete the operation" error message when you import pictures in Publisher 2002 and in Publisher 2000 http://support.microsoft.com/kb/218675/en-us -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "mboshte" wrote in message ... Good Afternoon: The resolutions supplied are not working for me. I am a Windows XP user with Office 2000 (including Publisher) installed. I really would not like to uninstall a security update nor purchase a new program. The error messages supplied in the solution also do not match the error I am receiving ("Publisher cannot complete the operation" is the EXACT wording). Any other suggestions? "Mary Sauer" wrote: Could be a security update Error message when you try to open a publication in Publisher: "Publisher cannot open the file" or "Publisher has detected a problem http://support.microsoft.com/kb/928890/en-us How to reset personal menus in Office XP and Office 2000 programs http://support.microsoft.com/kb/193006/en-us Could be a printer driver issue How to troubleshoot problems that you may experience when you try to print to a local printer by using Office programs in Windows XP http://support.microsoft.com/kb/870622/en-us Do you have Norton? How to use Office programs with the Norton AntiVirus Office plug-in http://support.microsoft.com/kb/329820/ -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "AG1562" wrote in message ... Recently the Template Wizards (notably for Letterheadings) has stopped working. On trying to load I get an error message saying Publisher could not complete the operation. I am also unable to update personal information (if I load a previous document with persoanl information and re save I get an out of memory message in resoect od saving personal information). This only recently started and to try and fix I uninstalled Disk 2 of Office then reloaded. At that point Publisher worked Ok but after reinstalling the Office Security updates the same problems reoccurred so I can no longer open many wizards. Any advice would be appreciated. I previously made a similar post but that seems to have disappeared!!
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