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#21
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Unable to access Address Book after migrating Outlook 2000 to
But the method you posted for how you created a new profile and migrated
your data was incorrect. You've done something wrong. The instructions I posted work for everyone else. What do you see listed when you go to Tools E-mail accounts View or change existing directories or address books Outlook Address Book Change… ? -- Russ Valentine [MVP-Outlook] "Steve" wrote in message ... Steve: Sorry Russ, but no luck, I did exactly that, went back and checked what you said, also read all I could find about how to do it. My problem stays the same. I can see my Contacts when I open the contacts folder, but when I click on the address book icon in the tool bar it shows the right Contacts folder but no Contacts. Search as I may, there is only one contacts folder, NO duplicate set of any .PST file on my computer, and I can see my hidden files and folders. Everything is set the way it should be according to all the posts I have read. Pardon me if I am a bit sceptical about Outlook at this time and seriously concidering migrating to other software for my e-mail, after all is said and done, it does not seem worth the effort any more, I am sure I tried all the solutions given as stipulated but have to admit defeat at this point. I guess the little green men in Outlook won another battle and MS lost another client. Thanks for your answers and patients. "Russ Valentine [MVP-Outlook]" wrote: I answered it already. "Steve" wrote in message ... Steve: Hi Russ, I did all of the above, deleted the service and re-installed it, all the other settings are correct and I even created new profiles but to no avail. The moment you click on the address book folder it comes up with the Contacts folder first, but no contacts. I am using Outlook 2003 (part of Office SBE) any ideas??? Russ: First you said Outlook 2000. Now you say Outlook 2003. How did you "move" this PST file and configure Outlook to use it? You most likely have either a corrupt profile or more than one PST file or Contacts Folder. Use Folder List view to examine your profile and describe accurately both your Outlook version and what you see in your profile. Steve: Sorry to go back to my first post, but here I said it was Office 2003 Small Buisiness Edition. 1. This is a new installation 2. I imported the old pst file (exported from old computer with Office 2003 SBE) 3. No luck with Contacts 4. Delete profile 5. Copy and paste old pst files to new location under local settings 6. Create new profile and point Contacts to Contacts file in Outlook 7. Still no luck 8. Tried pst repair tool 9. No problem found 10. Still no luck with Contacts Steve: I guess after a week or more there is no answer to this problem........sad (( |
#22
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Unable to access Address Book after migrating Outlook 2000 to
"Russ Valentine [MVP-Outlook]" wrote: But the method you posted for how you created a new profile and migrated your data was incorrect. You've done something wrong. The instructions I posted work for everyone else. What do you see listed when you go to Tools E-mail accounts View or change existing directories or address books Outlook Address Book Change… ? Steve: Following your route I get the following; Contacts: Personal Folders (nothing else in the Outlook Address Books window) Then the option to "remove address book" and below "Show names by First Last (which is what I use. |
#23
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Unable to access Address Book after migrating Outlook 2000 to
Start from the beginning then. Explain how you created this profile and
migrated your data file to this profile. Explain how you confiugred the Outlook Address Book. All the necessary instructions have been posted. We cannot determine what you did wrong without knowing what you actualy did. -- Russ Valentine [MVP-Outlook] "Steve" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: But the method you posted for how you created a new profile and migrated your data was incorrect. You've done something wrong. The instructions I posted work for everyone else. What do you see listed when you go to Tools E-mail accounts View or change existing directories or address books Outlook Address Book Change… ? Steve: Following your route I get the following; Contacts: Personal Folders (nothing else in the Outlook Address Books window) Then the option to "remove address book" and below "Show names by First Last (which is what I use. |
#24
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Unable to access Address Book after migrating Outlook 2000 to
Hi Russ:
I have the same problem. How do I remove the OUtlook Address Book Service? Do you mean uninstall all of Outlook? Thanks, Ron "Russ Valentine [MVP-Outlook]" wrote: Then there are 2 possibilities: 1. You haven't enabled the correct Contacts Folder for display. See if you ended up with more than one set of PST files or Contacts Folders during your migration and don't have the correct one showing in the Address Book view 2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook, re-add it and configure it the way the article tells you to. -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... Thanks, Russ, I was hoping you would reply! I have followed the instructions you have provided in other posts to "install the Outlook Address Book service" (changing the existing directory, seleccting Outlook Address Book, etc.)and those to "mark the Contact folder for use with your Address Book" (Going to properties for Contacts folder and on the Outlook Address Book tab clicking show this folder as an e-mail address book, etc.) I have done these numerous times, the Contact list is already selected in the latter. Nothing seems to work to allow me access to addresses. The only thing I seem to able to do is go to a name in the Contact list, press right/click and M and that gives me a new mail message with the name auto-filled. I can send the message and then next time I mail that person something, Outlook will auto-fill it again. Otherwise, I have to type in every e-mail address completely. and continue to get the error message (quoted above) whenever I click on the Address Book icon (or from drop down menu in Tools) or when I click on "To" in a new mail message. Sure hope you have a solution! Thanks! Lissa "Russ Valentine [MVP-Outlook]" wrote: Never use the file migration utility. It does not work for Outlook. It should be a simple matter to reconnect your Outlook Address Book. What exactly did you try that didn't work? -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... I have a new computer with Outlook 2003. I used a file migration utility to bring over files/data/settings from old PC with Outlook 2000. I have done this twice, and each time, Outlook doesn't allow me access to the Address Book. I see all my info in Contacts, but I get this message when I try to open the Address Book: "The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions...." I have read this column and have several times followed the clear and helpful instructions in article #287563 ("posted several times daily") BUT still get the message. Nothing seems to work. At this point, the Contacts list, even though chosen per above instructions, seems like a wholly disconnected folder, as I have no ability to use it for e-mail. I cannot even use the "To" button on new mail messages, but must type in every single e-mail address to get mail to send. Can someone help? Thanks, Lissa |
#25
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Unable to access Address Book after migrating Outlook 2000 to
No, simply go to Tools | Email Accounts and use the dialog for modifying address lists to remove the Outlook Address Book. Restart Outlook. Add the OAB back in.
-- Sue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "Ron" wrote in message ... Hi Russ: I have the same problem. How do I remove the OUtlook Address Book Service? Do you mean uninstall all of Outlook? Thanks, Ron "Russ Valentine [MVP-Outlook]" wrote: Then there are 2 possibilities: 1. You haven't enabled the correct Contacts Folder for display. See if you ended up with more than one set of PST files or Contacts Folders during your migration and don't have the correct one showing in the Address Book view 2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook, re-add it and configure it the way the article tells you to. -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... Thanks, Russ, I was hoping you would reply! I have followed the instructions you have provided in other posts to "install the Outlook Address Book service" (changing the existing directory, seleccting Outlook Address Book, etc.)and those to "mark the Contact folder for use with your Address Book" (Going to properties for Contacts folder and on the Outlook Address Book tab clicking show this folder as an e-mail address book, etc.) I have done these numerous times, the Contact list is already selected in the latter. Nothing seems to work to allow me access to addresses. The only thing I seem to able to do is go to a name in the Contact list, press right/click and M and that gives me a new mail message with the name auto-filled. I can send the message and then next time I mail that person something, Outlook will auto-fill it again. Otherwise, I have to type in every e-mail address completely. and continue to get the error message (quoted above) whenever I click on the Address Book icon (or from drop down menu in Tools) or when I click on "To" in a new mail message. Sure hope you have a solution! Thanks! Lissa "Russ Valentine [MVP-Outlook]" wrote: Never use the file migration utility. It does not work for Outlook. It should be a simple matter to reconnect your Outlook Address Book. What exactly did you try that didn't work? -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... I have a new computer with Outlook 2003. I used a file migration utility to bring over files/data/settings from old PC with Outlook 2000. I have done this twice, and each time, Outlook doesn't allow me access to the Address Book. I see all my info in Contacts, but I get this message when I try to open the Address Book: "The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions...." I have read this column and have several times followed the clear and helpful instructions in article #287563 ("posted several times daily") BUT still get the message. Nothing seems to work. At this point, the Contacts list, even though chosen per above instructions, seems like a wholly disconnected folder, as I have no ability to use it for e-mail. I cannot even use the "To" button on new mail messages, but must type in every single e-mail address to get mail to send. Can someone help? Thanks, Lissa |
#26
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Unable to access Address Book after migrating Outlook 2000 to
Sue,
I am having a similar problem (Outlook 2003 SP2). When I go to Contacts Properties, the check box for showing Contacts as an address book is greyed out. I have tried adding a new directory by going to Tools|Email Accounts and adding a new address book. When I select "Outlook Address Book" and click Next, I get a dialog box that says "The account you have added is not fully configured. It might now work properly until reconfigured correctly." When I acknowledge the pop-up, I get kicked back to the same screen where I select either Personal Address Book or Outlook Address Book. Any clues what might be going on? Don Davis "Sue Mosher [MVP-Outlook]" wrote: No, simply go to Tools | Email Accounts and use the dialog for modifying address lists to remove the Outlook Address Book. Restart Outlook. Add the OAB back in. -- Sue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "Ron" wrote in message ... Hi Russ: I have the same problem. How do I remove the OUtlook Address Book Service? Do you mean uninstall all of Outlook? Thanks, Ron "Russ Valentine [MVP-Outlook]" wrote: Then there are 2 possibilities: 1. You haven't enabled the correct Contacts Folder for display. See if you ended up with more than one set of PST files or Contacts Folders during your migration and don't have the correct one showing in the Address Book view 2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook, re-add it and configure it the way the article tells you to. -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... Thanks, Russ, I was hoping you would reply! I have followed the instructions you have provided in other posts to "install the Outlook Address Book service" (changing the existing directory, seleccting Outlook Address Book, etc.)and those to "mark the Contact folder for use with your Address Book" (Going to properties for Contacts folder and on the Outlook Address Book tab clicking show this folder as an e-mail address book, etc.) I have done these numerous times, the Contact list is already selected in the latter. Nothing seems to work to allow me access to addresses. The only thing I seem to able to do is go to a name in the Contact list, press right/click and M and that gives me a new mail message with the name auto-filled. I can send the message and then next time I mail that person something, Outlook will auto-fill it again. Otherwise, I have to type in every e-mail address completely. and continue to get the error message (quoted above) whenever I click on the Address Book icon (or from drop down menu in Tools) or when I click on "To" in a new mail message. Sure hope you have a solution! Thanks! Lissa "Russ Valentine [MVP-Outlook]" wrote: Never use the file migration utility. It does not work for Outlook. It should be a simple matter to reconnect your Outlook Address Book. What exactly did you try that didn't work? -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... I have a new computer with Outlook 2003. I used a file migration utility to bring over files/data/settings from old PC with Outlook 2000. I have done this twice, and each time, Outlook doesn't allow me access to the Address Book. I see all my info in Contacts, but I get this message when I try to open the Address Book: "The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions...." I have read this column and have several times followed the clear and helpful instructions in article #287563 ("posted several times daily") BUT still get the message. Nothing seems to work. At this point, the Contacts list, even though chosen per above instructions, seems like a wholly disconnected folder, as I have no ability to use it for e-mail. I cannot even use the "To" button on new mail messages, but must type in every single e-mail address to get mail to send. Can someone help? Thanks, Lissa |
#28
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Unable to access Address Book after migrating Outlook 2000 to 2003
Lissa,
Did anybody help with your nquestion?..I have the same problem. Dennis "Lissa" wrote: I have a new computer with Outlook 2003. I used a file migration utility to bring over files/data/settings from old PC with Outlook 2000. I have done this twice, and each time, Outlook doesn't allow me access to the Address Book. I see all my info in Contacts, but I get this message when I try to open the Address Book: "The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions...." I have read this column and have several times followed the clear and helpful instructions in article #287563 ("posted several times daily") BUT still get the message. Nothing seems to work. At this point, the Contacts list, even though chosen per above instructions, seems like a wholly disconnected folder, as I have no ability to use it for e-mail. I cannot even use the "To" button on new mail messages, but must type in every single e-mail address to get mail to send. Can someone help? Thanks, Lissa |
#29
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Unable to access Address Book after migrating Outlook 2000 to 2003
Several times a day. Never use a "file migration utility" to transfer
Outlook data. Copy the data file yourself, then configure the other installation of Outlook to use it. Once you do, reconfigure the Outlook Address Book to display the correct Contacts Folder. Take a look at these pages for info on Outlook data backup or transfer: http://www.slipstick.com/config/backup.htm http://www.howto-outlook.com/Howto/backupandrestore.htm http://office.microsoft.com/en-us/as...771141033.aspx -- Russ Valentine [MVP-Outlook] "dennis" wrote in message ... Lissa, Did anybody help with your nquestion?..I have the same problem. Dennis "Lissa" wrote: I have a new computer with Outlook 2003. I used a file migration utility to bring over files/data/settings from old PC with Outlook 2000. I have done this twice, and each time, Outlook doesn't allow me access to the Address Book. I see all my info in Contacts, but I get this message when I try to open the Address Book: "The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions...." I have read this column and have several times followed the clear and helpful instructions in article #287563 ("posted several times daily") BUT still get the message. Nothing seems to work. At this point, the Contacts list, even though chosen per above instructions, seems like a wholly disconnected folder, as I have no ability to use it for e-mail. I cannot even use the "To" button on new mail messages, but must type in every single e-mail address to get mail to send. Can someone help? Thanks, Lissa |
#30
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Unable to access Address Book after migrating Outlook 2000 to
Russ, i am having the same problem, but I have Windows Vista. I am running
Outlook 2000. My contacts display, but the rest of the story is the same as lisa's. I don't know where to look for the PST files or Contact Folders. I tried importing, but the first time it did not work. I I typed them all in to no avail. they are in contacts but don't work for when I email. Secondly, I have loaded and unloaded this program three different times. i did not do the utility thing you are talking about. And I don't know what you are talking about in re-read the article and follow those instruction. Will you direct me please. "Russ Valentine [MVP-Outlook]" wrote: Then there are 2 possibilities: 1. You haven't enabled the correct Contacts Folder for display. See if you ended up with more than one set of PST files or Contacts Folders during your migration and don't have the correct one showing in the Address Book view 2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook, re-add it and configure it the way the article tells you to. -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... Thanks, Russ, I was hoping you would reply! I have followed the instructions you have provided in other posts to "install the Outlook Address Book service" (changing the existing directory, seleccting Outlook Address Book, etc.)and those to "mark the Contact folder for use with your Address Book" (Going to properties for Contacts folder and on the Outlook Address Book tab clicking show this folder as an e-mail address book, etc.) I have done these numerous times, the Contact list is already selected in the latter. Nothing seems to work to allow me access to addresses. The only thing I seem to able to do is go to a name in the Contact list, press right/click and M and that gives me a new mail message with the name auto-filled. I can send the message and then next time I mail that person something, Outlook will auto-fill it again. Otherwise, I have to type in every e-mail address completely. and continue to get the error message (quoted above) whenever I click on the Address Book icon (or from drop down menu in Tools) or when I click on "To" in a new mail message. Sure hope you have a solution! Thanks! Lissa "Russ Valentine [MVP-Outlook]" wrote: Never use the file migration utility. It does not work for Outlook. It should be a simple matter to reconnect your Outlook Address Book. What exactly did you try that didn't work? -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... I have a new computer with Outlook 2003. I used a file migration utility to bring over files/data/settings from old PC with Outlook 2000. I have done this twice, and each time, Outlook doesn't allow me access to the Address Book. I see all my info in Contacts, but I get this message when I try to open the Address Book: "The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions...." I have read this column and have several times followed the clear and helpful instructions in article #287563 ("posted several times daily") BUT still get the message. Nothing seems to work. At this point, the Contacts list, even though chosen per above instructions, seems like a wholly disconnected folder, as I have no ability to use it for e-mail. I cannot even use the "To" button on new mail messages, but must type in every single e-mail address to get mail to send. Can someone help? Thanks, Lissa |
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