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Can't Open Outlook
Office Pro XP (2002) was just installed. We are trying to open Outlook to
access its Calendar & Contacts applications. We DO NOT want Outlook to be our default email location (Outlook Express has been selected). When we click on the Outlook icon (or open from the Programs folder), we get the message: "Unable to open default email system. Try again." When we "try again," we get the message: "Would you like to open default File System folder?" When answering "yes," the "My Computer" files open in Outlook. At the same time, we get the message: "Unable to start processing server. Could not open item. Try again." Outlook remains with the "My Computer" files. When trying to access "Outlook Today" (or any other application), we receive the message: "Could not open item. Try again." All Office updates have been downloaded and installed. We have tried the "repair" options in Office as well as uninstalled and reinstall the Office XP Office Pro program. Except for Outlook, all other applications (Word, Excel, Access, PowerPoint, Outlook Express) work fine. Even when we configure a new email account with Outlook as the default location, we cannot open Outlook Today, Calendar or Contacts (there are no "shortcuts" shown for either Calendar or Contacts). At this time, the Outlook application is not usable. Our operating system is Windows XP SP2 on a Sony VAIO VGN-S469. The Notebook is connected to a wireless home network. Help! Thank you, Steve |
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Please, do not multi-post.
See your answer in microsoft.public.office.misc. -- Milly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, Steve asked: | Office Pro XP (2002) was just installed. We are trying to open | Outlook to access its Calendar & Contacts applications. We DO NOT | want Outlook to be our default email location (Outlook Express has | been selected). | | When we click on the Outlook icon (or open from the Programs folder), | we get the message: "Unable to open default email system. Try again." | | When we "try again," we get the message: "Would you like to open | default File System folder?" When answering "yes," the "My Computer" | files open in Outlook. At the same time, we get the message: "Unable | to start processing server. Could not open item. Try again." | Outlook remains with the "My Computer" files. | | When trying to access "Outlook Today" (or any other application), we | receive the message: "Could not open item. Try again." | | All Office updates have been downloaded and installed. We have tried | the "repair" options in Office as well as uninstalled and reinstall | the Office XP Office Pro program. Except for Outlook, all other | applications (Word, Excel, Access, PowerPoint, Outlook Express) work | fine. | | Even when we configure a new email account with Outlook as the default | location, we cannot open Outlook Today, Calendar or Contacts (there | are no "shortcuts" shown for either Calendar or Contacts). At this | time, the Outlook application is not usable. | | Our operating system is Windows XP SP2 on a Sony VAIO VGN-S469. The | Notebook is connected to a wireless home network. | | Help! | | Thank you, | Steve |
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