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#1
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Outlook contacts purged
Hi: I'm been using Outlook 2003 SP2 on XP successfully for several years.
Last week, when my computer was switched off and I was away, a spam email was sent from "me" to all of my contacts (which I got on my Blackberry) and when I re-logged on I've found all of my Outlook Contacts have been purged. I run Trend anti-virus and Malwarebytes (free) Malware. Neither have picked up any "problems", despite full system scans. I've spoken to Trend and they say no virus could do this, it's an Outlook problem. Has anyone heard of / experienced this and, if so, can you offer any assistance? |
#2
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Outlook contacts purged
"JT" wrote in message ... Hi: I'm been using Outlook 2003 SP2 on XP successfully for several years. Last week, when my computer was switched off and I was away, a spam email was sent from "me" to all of my contacts (which I got on my Blackberry) and when I re-logged on I've found all of my Outlook Contacts have been purged. I run Trend anti-virus and Malwarebytes (free) Malware. Neither have picked up any "problems", despite full system scans. I've spoken to Trend and they say no virus could do this, it's an Outlook problem. Has anyone heard of / experienced this and, if so, can you offer any assistance? Firstly Outlook CANNOT receive email when it's closed and the computer switched off, so the spam email couldn't possibly have any effect on your contacts at ALL. So that's a red herring then. Is it just your Contacts that have disappeared, or has other stuff vanished as well? |
#3
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Outlook contacts purged
Almost everything else seems to be in order, Gordon.
Am having difficulty sending from Outlook (have swapped email folders and it's happening in both) "Gordon" wrote: "JT" wrote in message ... Hi: I'm been using Outlook 2003 SP2 on XP successfully for several years. Last week, when my computer was switched off and I was away, a spam email was sent from "me" to all of my contacts (which I got on my Blackberry) and when I re-logged on I've found all of my Outlook Contacts have been purged. I run Trend anti-virus and Malwarebytes (free) Malware. Neither have picked up any "problems", despite full system scans. I've spoken to Trend and they say no virus could do this, it's an Outlook problem. Has anyone heard of / experienced this and, if so, can you offer any assistance? Firstly Outlook CANNOT receive email when it's closed and the computer switched off, so the spam email couldn't possibly have any effect on your contacts at ALL. So that's a red herring then. Is it just your Contacts that have disappeared, or has other stuff vanished as well? |
#4
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Outlook contacts purged
BTW Gordon. The forum says there are two answers, but I can only find yours.
I'm new at this: can you tell me how to find the others please? Am signing off for tonight, so will pick up my search tomomorrow. JT "JT" wrote: Hi: I'm been using Outlook 2003 SP2 on XP successfully for several years. Last week, when my computer was switched off and I was away, a spam email was sent from "me" to all of my contacts (which I got on my Blackberry) and when I re-logged on I've found all of my Outlook Contacts have been purged. I run Trend anti-virus and Malwarebytes (free) Malware. Neither have picked up any "problems", despite full system scans. I've spoken to Trend and they say no virus could do this, it's an Outlook problem. Has anyone heard of / experienced this and, if so, can you offer any assistance? |
#5
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Outlook contacts purged
"JT" wrote in message
... Almost everything else seems to be in order, Gordon. Am having difficulty sending from Outlook (have swapped email folders and it's happening in both) What does "swapped email folders" mean? -- Brian Tillman [MVP-Outlook] |
#6
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Outlook contacts purged
When there's a blockage (too big a file or some issue with sending), I have a
seperate email folder I receive mail to so that I can clean the one with the issue. I set up via Tools | Email Accounts | Delivery new email to ... Joanne "Brian Tillman [MVP - Outlook]" wrote: "JT" wrote in message ... Almost everything else seems to be in order, Gordon. Am having difficulty sending from Outlook (have swapped email folders and it's happening in both) What does "swapped email folders" mean? -- Brian Tillman [MVP-Outlook] |
#7
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Outlook contacts purged
Are you looking at the contacts folder or the address book (clicking the To
button)? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com/ Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: "JT" wrote in message ... Hi: I'm been using Outlook 2003 SP2 on XP successfully for several years. Last week, when my computer was switched off and I was away, a spam email was sent from "me" to all of my contacts (which I got on my Blackberry) and when I re-logged on I've found all of my Outlook Contacts have been purged. I run Trend anti-virus and Malwarebytes (free) Malware. Neither have picked up any "problems", despite full system scans. I've spoken to Trend and they say no virus could do this, it's an Outlook problem. Has anyone heard of / experienced this and, if so, can you offer any assistance? |
#8
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Outlook contacts purged
"JT" wrote in message
... When there's a blockage (too big a file or some issue with sending), I have a seperate email folder I receive mail to so that I can clean the one with the issue. I set up via Tools | Email Accounts | Delivery new email to ... You can't tell Outlook to receive messages to any folder other than Inbox. You are describing using a different delivery location, which makes changes ALL of the default folders, not just the Inbox. If you have your contacts in one PST and switch to a different delivery location with an empty Contacts folder, then of course when you sync, things may get a little scrambled because Outlook is seeing different data now. I don't believe the reception of the junk message was the cause. -- Brian Tillman [MVP-Outlook] |
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