unable to open individual contacts

Brian:

I am running Windows XP Professional, and there are no boxes at all in the
Add and Remove Programs window. However, there are 50 or more Updates listed
in the window, none of them, unfortunately, the ones I am looking for.

In summary, although my MS Update History indeed shows that I successfully
installed
these 4 updates, I cannot find either # 2, KB924085 or #4, KB925534 in the
Add and Remove Programs section of my Control Panel. This is really
confusing - any suggestions on how I can locate these updates in order to
remove them?

Thanks!

Don

--
hopethishelps


"Brian Tillman" wrote:

dsack3 wrote:

Although my MS Update History indeed shows that I successfully
installed these 4 updates, I cannot find either # 2, KB924085 or #4,
KB925534 in the Add and Remove Programs section of my Control Panel.
This is really confusing - any suggestions on how I can locate these
updates in order to remove them?

Did you check the "Show updates" checkbox at the top of Add/Remove Programs?
--
Brian Tillman

dsack3 wrote:

I am running Windows XP Professional, and there are no boxes at all
in the Add and Remove Programs window.

Are you using an administrator account? The check box to which I refer can
be seen in the attachment.
--
Brian Tillman

Brian:

Yes, I am using an Administrator Account. An associate of mine has pointed
out that my problem may be related to the fact that I have not as yet
installed SP2. What do you think?

Thanks again.

Don
--
hopethishelps


"Brian Tillman" wrote:

dsack3 wrote:

I am running Windows XP Professional, and there are no boxes at all
in the Add and Remove Programs window.

Are you using an administrator account? The check box to which I refer can
be seen in the attachment.
--
Brian Tillman

dsack3 wrote:

Yes, I am using an Administrator Account. An associate of mine has
pointed out that my problem may be related to the fact that I have
not as yet installed SP2. What do you think?

Absolutely. I seem to recall that SP2 added that check box.
--
Brian Tillman

Brian:

Thanks for this input.

I have been reluctant to install SP2 up to now because a number of my
associates who have already done so indicated that SP2 caused certain
problems with other, non-MS programs, installed on their machines. Certain
of the programs were not compatible with SP2, and would no longer run.
Apparantly updated versions of these non-MS programs were required.

Have you had any personal experience, one way or another, with this
potential problem?

Thanks again for all your help.

Don
--
hopethishelps


"Brian Tillman" wrote:

dsack3 wrote:

Yes, I am using an Administrator Account. An associate of mine has
pointed out that my problem may be related to the fact that I have
not as yet installed SP2. What do you think?

Absolutely. I seem to recall that SP2 added that check box.
--
Brian Tillman

dsack3 wrote:

I have been reluctant to install SP2 up to now because a number of my
associates who have already done so indicated that SP2 caused certain
problems with other, non-MS programs, installed on their machines.
Certain of the programs were not compatible with SP2, and would no
longer run. Apparantly updated versions of these non-MS programs were
required.

I suppose it's possible, but I personally haven't encountered any program
that runs in pre-SP2 Windows XP that won't run in Windows XP with SP2
installed. Instead of relying on hearsay, it might be worth creating a test
PC where you can actually try the combinations in question. This article:
http://support.microsoft.com/kb/895129/en-us provides a presentation and
describes tools on how you might accomplish that. There are other articles
discussing compatibility of SP2 in the MS Knowledgebase as well.
--
Brian Tillman

Brian:

Thanks for your thoughtful inputs. I plan to follow-up with the SP2
installation.

Don
--
hopethishelps


"Brian Tillman" wrote:

dsack3 wrote:

I have been reluctant to install SP2 up to now because a number of my
associates who have already done so indicated that SP2 caused certain
problems with other, non-MS programs, installed on their machines.
Certain of the programs were not compatible with SP2, and would no
longer run. Apparantly updated versions of these non-MS programs were
required.

I suppose it's possible, but I personally haven't encountered any program
that runs in pre-SP2 Windows XP that won't run in Windows XP with SP2
installed. Instead of relying on hearsay, it might be worth creating a test
PC where you can actually try the combinations in question. This article:
http://support.microsoft.com/kb/895129/en-us provides a presentation and
describes tools on how you might accomplish that. There are other articles
discussing compatibility of SP2 in the MS Knowledgebase as well.
--
Brian Tillman

I can affirm I experienced the same plugin.dll error(outlook crash). After
uninstalling just one update 2. Security Update for Outlook 2003 (KB924085)
my issues in opening new, editing existing, or creating new distribution
lists are resolved. KB924085 is the culprit.

"ajgmisc" wrote:

I can tell you that I recovered the ability to open contacts by uninstalling
(using Add/Remove Programs) the updates you label as #2 and #4. I still have
#1 and #3 installed. I didn't try to narrow it down further.

"dsack3" wrote:

... My failure mode started a few days ago, just after loading the
following MS updates:
1. Windows Genuine Advantage Validation Tool (KB892130)
2. Security Update for Outlook 2003 (KB924085)
3. Windows Malicious Software Removal Tool (KB890830)
4. Update for Outlook 2003 Junk Email Filter (KB925534)