Filled contacts, but empty Address Book in Outlook 2007

Correct. This has been changed in Outlook 2007. You can no longer remove the
Outlook Address Book Service to repair it. What problem are you having with
your address book and what are the steps to repro the problem? Did you try a
new profile?
--
Russ Valentine
[MVP-Outlook]
"Doug Perreault" wrote in message
oups.com...
I am having this same problem using Outlook 2007 and Vista.

Every user of Outlook has the right to delete his "Outlook
Addressbook".

This doesn't seem to be possible for me. The "Remove" button is grayed
out so I can't remove it. I also cannot select any of the contacts
lists as Outlook Address Books.

I have otherwise followed the advice on this thread, but I am not able
to remove/add back the address book.

I've tried running Outlook in safe mode and I've tried running as
administrator, but neither works.

Hi Russ, (Hi Jan, and sorry for the delay)

I checked this too, with the Addressbook. I installed the 60 days test
version of Office 2007.

It is not a bug in Outlook 2007?

I have to create a complete new Outlook profile to delete the old listed
contact folders that I used as Outlook Addressbook?

Do you know any reason why MS change this in 2007? I hope it is only a bug
and MS will change it with the first SP for Office 2007.

--
Oliver Vukovics
Share Outlook without Exchange: Public ShareFolder
Web access without Exchange: Public WEB PST for Outlook
http://www.publicshareware.com

"Russ Valentine [MVP-Outlook]" schrieb im Newsbeitrag
...
Correct. This has been changed in Outlook 2007. You can no longer remove
the
Outlook Address Book Service to repair it. What problem are you having
with
your address book and what are the steps to repro the problem? Did you try
a
new profile?
--
Russ Valentine
[MVP-Outlook]
"Doug Perreault" wrote in message
oups.com...
I am having this same problem using Outlook 2007 and Vista.

Every user of Outlook has the right to delete his "Outlook
Addressbook".

This doesn't seem to be possible for me. The "Remove" button is grayed
out so I can't remove it. I also cannot select any of the contacts
lists as Outlook Address Books.

I have otherwise followed the advice on this thread, but I am not able
to remove/add back the address book.

I've tried running Outlook in safe mode and I've tried running as
administrator, but neither works.

I am assuming it is a bug since Microsoft's own documentation
(http://office.microsoft.com/en-us/ou...CH100776971033)
clearly lists removing the Outlook Address Book as one way to reset it.
I also don't know whether this is reproducible in all environments. I polled
the OL MVP's and have found none who are able to remove the Outlook Address
Book in Outlook 2007.
--
Russ Valentine
[MVP-Outlook]
"Oliver Vukovics" wrote in message
...
Hi Russ, (Hi Jan, and sorry for the delay)

I checked this too, with the Addressbook. I installed the 60 days test
version of Office 2007.

It is not a bug in Outlook 2007?

I have to create a complete new Outlook profile to delete the old listed
contact folders that I used as Outlook Addressbook?

Do you know any reason why MS change this in 2007? I hope it is only a bug
and MS will change it with the first SP for Office 2007.

--
Oliver Vukovics
Share Outlook without Exchange: Public ShareFolder
Web access without Exchange: Public WEB PST for Outlook
http://www.publicshareware.com

"Russ Valentine [MVP-Outlook]" schrieb im Newsbeitrag
...
Correct. This has been changed in Outlook 2007. You can no longer remove
the
Outlook Address Book Service to repair it. What problem are you having
with
your address book and what are the steps to repro the problem? Did you
try
a
new profile?
--
Russ Valentine
[MVP-Outlook]
"Doug Perreault" wrote in message
oups.com...
I am having this same problem using Outlook 2007 and Vista.

Every user of Outlook has the right to delete his "Outlook
Addressbook".

This doesn't seem to be possible for me. The "Remove" button is grayed
out so I can't remove it. I also cannot select any of the contacts
lists as Outlook Address Books.

I have otherwise followed the advice on this thread, but I am not able
to remove/add back the address book.

I've tried running Outlook in safe mode and I've tried running as
administrator, but neither works.

I've been working with Miocrosoft support to solve this - apparently there
are a bunch of people with this problem and it's somehow related to Easy
Transfer. They weren't able to help, but I experimented and GOOD NEWS- I
fixed the problem.

Heres what i did.
1. Before doing anything, first make a backup copy of your .pst file (mine
was called outlook.pst)

2. I created a new Outlook profile (see instructions below). The new
profile automatically generated a new .pst file - in my case it was called
outlook1.pst.

3. I started Outlook with the new profile and changed the data file to the
original outlook.pst.
From the main menu select Tools/Account Settings.
Select the Data Files tab.
Click the Add button.
Select Office Outlook Personal Folder (.pst) and click OK.
Find your original outlook .pst file and select it and click OK.
Back on the Account settings screen, highlight the original outlook pst file
and click "Set as Default"
Highlight the other outlook folder and click Remove

4. All I needed to do at this point was re-create my other email accounts (I
have 6 email addresses in outlook)

I hope that works for you too.
-Jim



Creating a new Outlook profile:
1. Click the Start Button, and then click Control Panel.
2. Click Switch to Classic View, and then double-click Mail.
3. In the Mail Setup dialog box, click Show Profiles.
4. On the General tab, click Prompt for a profile to be used, and then click
Add.
5. In the Profile Name box, type a descriptive name for the new e-mail
profile, and then click OK.
6. In the E-mail Accounts dialog box, click Add a new e-mail account, and
then click Next.
7. Click the appropriate server type for your new e-mail account, and then
click Next.
8. Type your account information in the required boxes, and then click Next.
9. Click Finish, and then click OK.


"Russ Valentine [MVP-Outlook]" wrote:

I am assuming it is a bug since Microsoft's own documentation
(http://office.microsoft.com/en-us/ou...CH100776971033)
clearly lists removing the Outlook Address Book as one way to reset it.
I also don't know whether this is reproducible in all environments. I polled
the OL MVP's and have found none who are able to remove the Outlook Address
Book in Outlook 2007.
--
Russ Valentine
[MVP-Outlook]
"Oliver Vukovics" wrote in message
...
Hi Russ, (Hi Jan, and sorry for the delay)

I checked this too, with the Addressbook. I installed the 60 days test
version of Office 2007.

It is not a bug in Outlook 2007?

I have to create a complete new Outlook profile to delete the old listed
contact folders that I used as Outlook Addressbook?

Do you know any reason why MS change this in 2007? I hope it is only a bug
and MS will change it with the first SP for Office 2007.

--
Oliver Vukovics
Share Outlook without Exchange: Public ShareFolder
Web access without Exchange: Public WEB PST for Outlook
http://www.publicshareware.com

"Russ Valentine [MVP-Outlook]" schrieb im Newsbeitrag
...
Correct. This has been changed in Outlook 2007. You can no longer remove
the
Outlook Address Book Service to repair it. What problem are you having
with
your address book and what are the steps to repro the problem? Did you
try
a
new profile?
--
Russ Valentine
[MVP-Outlook]
"Doug Perreault" wrote in message
oups.com...
I am having this same problem using Outlook 2007 and Vista.

Every user of Outlook has the right to delete his "Outlook
Addressbook".

This doesn't seem to be possible for me. The "Remove" button is grayed
out so I can't remove it. I also cannot select any of the contacts
lists as Outlook Address Books.

I have otherwise followed the advice on this thread, but I am not able
to remove/add back the address book.

I've tried running Outlook in safe mode and I've tried running as
administrator, but neither works.

Indeed. The very solution I had suggested in the first place. Good for you.
--
Russ Valentine
[MVP-Outlook]
"JimmyMac" wrote in message
...
I've been working with Miocrosoft support to solve this - apparently there
are a bunch of people with this problem and it's somehow related to Easy
Transfer. They weren't able to help, but I experimented and GOOD NEWS- I
fixed the problem.

Heres what i did.
1. Before doing anything, first make a backup copy of your .pst file (mine
was called outlook.pst)

2. I created a new Outlook profile (see instructions below). The new
profile automatically generated a new .pst file - in my case it was called
outlook1.pst.

3. I started Outlook with the new profile and changed the data file to the
original outlook.pst.
From the main menu select Tools/Account Settings.
Select the Data Files tab.
Click the Add button.
Select Office Outlook Personal Folder (.pst) and click OK.
Find your original outlook .pst file and select it and click OK.
Back on the Account settings screen, highlight the original outlook pst
file
and click "Set as Default"
Highlight the other outlook folder and click Remove

4. All I needed to do at this point was re-create my other email accounts
(I
have 6 email addresses in outlook)

I hope that works for you too.
-Jim



Creating a new Outlook profile:
1. Click the Start Button, and then click Control Panel.
2. Click Switch to Classic View, and then double-click Mail.
3. In the Mail Setup dialog box, click Show Profiles.
4. On the General tab, click Prompt for a profile to be used, and then
click
Add.
5. In the Profile Name box, type a descriptive name for the new e-mail
profile, and then click OK.
6. In the E-mail Accounts dialog box, click Add a new e-mail account, and
then click Next.
7. Click the appropriate server type for your new e-mail account, and then
click Next.
8. Type your account information in the required boxes, and then click
Next.
9. Click Finish, and then click OK.


"Russ Valentine [MVP-Outlook]" wrote:

I am assuming it is a bug since Microsoft's own documentation
(http://office.microsoft.com/en-us/ou...CH100776971033)
clearly lists removing the Outlook Address Book as one way to reset it.
I also don't know whether this is reproducible in all environments. I
polled
the OL MVP's and have found none who are able to remove the Outlook
Address
Book in Outlook 2007.
--
Russ Valentine
[MVP-Outlook]
"Oliver Vukovics" wrote in message
...
Hi Russ, (Hi Jan, and sorry for the delay)

I checked this too, with the Addressbook. I installed the 60 days test
version of Office 2007.

It is not a bug in Outlook 2007?

I have to create a complete new Outlook profile to delete the old
listed
contact folders that I used as Outlook Addressbook?

Do you know any reason why MS change this in 2007? I hope it is only a
bug
and MS will change it with the first SP for Office 2007.

--
Oliver Vukovics
Share Outlook without Exchange: Public ShareFolder
Web access without Exchange: Public WEB PST for Outlook
http://www.publicshareware.com

"Russ Valentine [MVP-Outlook]" schrieb im
Newsbeitrag
...
Correct. This has been changed in Outlook 2007. You can no longer
remove
the
Outlook Address Book Service to repair it. What problem are you having
with
your address book and what are the steps to repro the problem? Did you
try
a
new profile?
--
Russ Valentine
[MVP-Outlook]
"Doug Perreault" wrote in message
oups.com...
I am having this same problem using Outlook 2007 and Vista.

Every user of Outlook has the right to delete his "Outlook
Addressbook".

This doesn't seem to be possible for me. The "Remove" button is
grayed
out so I can't remove it. I also cannot select any of the contacts
lists as Outlook Address Books.

I have otherwise followed the advice on this thread, but I am not
able
to remove/add back the address book.

I've tried running Outlook in safe mode and I've tried running as
administrator, but neither works.

JimmyMac,

THANK YOU SO MUCH FOR YOU POSTING!!!!!
I have been on the phone from 9 am to 4 pm trying to get support on this
problem...i had a horrible day because of it....after searching and searching
on the web, I found your suggestion at 3 am and tried it. Bless you so much!
I was feeling so frustrated and angry with different support after hours and
hours of explanation about what my problem was with the address book and
contacts folder and I initially had used easy transfer for file
migration....with no results to show for my long day...I was sooooooooo
distrought over this problem....
What frustrated me most was that they wanted me to shell out money to fix
the problem that is essentially something that needs to be fixed on a
different level ....I was so so so emotionally beaten and frustrated because
I had spent my alotted budget for my new laptop and software....
You made everything so much better for me...YOU have no idea how much relief
you have given me with your solution- I literally mean it. I am sure MANY
MANY people may experience the same if something is not done at a higher
level. THANK YOU !!! THANK YOU THANK YOU JimmyMac!!!
BLESS YOU so much,
Sylvia Crow

"JimmyMac" wrote:

I've been working with Miocrosoft support to solve this - apparently there
are a bunch of people with this problem and it's somehow related to Easy
Transfer. They weren't able to help, but I experimented and GOOD NEWS- I
fixed the problem.

Heres what i did.
1. Before doing anything, first make a backup copy of your .pst file (mine
was called outlook.pst)

2. I created a new Outlook profile (see instructions below). The new
profile automatically generated a new .pst file - in my case it was called
outlook1.pst.

3. I started Outlook with the new profile and changed the data file to the
original outlook.pst.
From the main menu select Tools/Account Settings.
Select the Data Files tab.
Click the Add button.
Select Office Outlook Personal Folder (.pst) and click OK.
Find your original outlook .pst file and select it and click OK.
Back on the Account settings screen, highlight the original outlook pst file
and click "Set as Default"
Highlight the other outlook folder and click Remove

4. All I needed to do at this point was re-create my other email accounts (I
have 6 email addresses in outlook)

I hope that works for you too.
-Jim



Creating a new Outlook profile:
1. Click the Start Button, and then click Control Panel.
2. Click Switch to Classic View, and then double-click Mail.
3. In the Mail Setup dialog box, click Show Profiles.
4. On the General tab, click Prompt for a profile to be used, and then click
Add.
5. In the Profile Name box, type a descriptive name for the new e-mail
profile, and then click OK.
6. In the E-mail Accounts dialog box, click Add a new e-mail account, and
then click Next.
7. Click the appropriate server type for your new e-mail account, and then
click Next.
8. Type your account information in the required boxes, and then click Next.
9. Click Finish, and then click OK.


"Russ Valentine [MVP-Outlook]" wrote:

I am assuming it is a bug since Microsoft's own documentation
(http://office.microsoft.com/en-us/ou...CH100776971033)
clearly lists removing the Outlook Address Book as one way to reset it.
I also don't know whether this is reproducible in all environments. I polled
the OL MVP's and have found none who are able to remove the Outlook Address
Book in Outlook 2007.
--
Russ Valentine
[MVP-Outlook]
"Oliver Vukovics" wrote in message
...
Hi Russ, (Hi Jan, and sorry for the delay)

I checked this too, with the Addressbook. I installed the 60 days test
version of Office 2007.

It is not a bug in Outlook 2007?

I have to create a complete new Outlook profile to delete the old listed
contact folders that I used as Outlook Addressbook?

Do you know any reason why MS change this in 2007? I hope it is only a bug
and MS will change it with the first SP for Office 2007.

--
Oliver Vukovics
Share Outlook without Exchange: Public ShareFolder
Web access without Exchange: Public WEB PST for Outlook
http://www.publicshareware.com

"Russ Valentine [MVP-Outlook]" schrieb im Newsbeitrag
...
Correct. This has been changed in Outlook 2007. You can no longer remove
the
Outlook Address Book Service to repair it. What problem are you having
with
your address book and what are the steps to repro the problem? Did you
try
a
new profile?
--
Russ Valentine
[MVP-Outlook]
"Doug Perreault" wrote in message
oups.com...
I am having this same problem using Outlook 2007 and Vista.

Every user of Outlook has the right to delete his "Outlook
Addressbook".

This doesn't seem to be possible for me. The "Remove" button is grayed
out so I can't remove it. I also cannot select any of the contacts
lists as Outlook Address Books.

I have otherwise followed the advice on this thread, but I am not able
to remove/add back the address book.

I've tried running Outlook in safe mode and I've tried running as
administrator, but neither works.

I have tried getting in contact wil MS to raise this bug and get an ETA for
fix but all their support options (e-mail,phone,live assistance) seem to be
chargeable - am i missing something? Recreating profiles/accounts is time
consuming and takes a lot of value out of the whole Easy-Transfer tool
concept. If it was any other product I would complain to the manufacturer
but, unless i'm missing something, Microsoft seem to have stonewalled
themselves behind a web of chargeable support services!

"Russ Valentine [MVP-Outlook]" wrote:

I am assuming it is a bug since Microsoft's own documentation
(http://office.microsoft.com/en-us/ou...CH100776971033)
clearly lists removing the Outlook Address Book as one way to reset it.
I also don't know whether this is reproducible in all environments. I polled
the OL MVP's and have found none who are able to remove the Outlook Address
Book in Outlook 2007.
--
Russ Valentine
[MVP-Outlook]
"Oliver Vukovics" wrote in message
...
Hi Russ, (Hi Jan, and sorry for the delay)

I checked this too, with the Addressbook. I installed the 60 days test
version of Office 2007.

It is not a bug in Outlook 2007?

I have to create a complete new Outlook profile to delete the old listed
contact folders that I used as Outlook Addressbook?

Do you know any reason why MS change this in 2007? I hope it is only a bug
and MS will change it with the first SP for Office 2007.

--
Oliver Vukovics
Share Outlook without Exchange: Public ShareFolder
Web access without Exchange: Public WEB PST for Outlook
http://www.publicshareware.com

"Russ Valentine [MVP-Outlook]" schrieb im Newsbeitrag
...
Correct. This has been changed in Outlook 2007. You can no longer remove
the
Outlook Address Book Service to repair it. What problem are you having
with
your address book and what are the steps to repro the problem? Did you
try
a
new profile?
--
Russ Valentine
[MVP-Outlook]
"Doug Perreault" wrote in message
oups.com...
I am having this same problem using Outlook 2007 and Vista.

Every user of Outlook has the right to delete his "Outlook
Addressbook".

This doesn't seem to be possible for me. The "Remove" button is grayed
out so I can't remove it. I also cannot select any of the contacts
lists as Outlook Address Books.

I have otherwise followed the advice on this thread, but I am not able
to remove/add back the address book.

I've tried running Outlook in safe mode and I've tried running as
administrator, but neither works.

the first 90 days of support are free...
http://support.microsoft.com/oas/def...3&gprid=416357

(if the link doesn't work, use
http://support.microsoft.com/select/default.aspx and step through the links
for office 2007)

Easy Transfer screws up a lot of things (not just in outlook). It ends up
taking longer than if you just started from scratch.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:



"Jenkins" wrote in message
...
I have tried getting in contact wil MS to raise this bug and get an ETA
for
fix but all their support options (e-mail,phone,live assistance) seem to
be
chargeable - am i missing something? Recreating profiles/accounts is time
consuming and takes a lot of value out of the whole Easy-Transfer tool
concept. If it was any other product I would complain to the manufacturer
but, unless i'm missing something, Microsoft seem to have stonewalled
themselves behind a web of chargeable support services!

"Russ Valentine [MVP-Outlook]" wrote:

I am assuming it is a bug since Microsoft's own documentation
(http://office.microsoft.com/en-us/ou...CH100776971033)
clearly lists removing the Outlook Address Book as one way to reset it.
I also don't know whether this is reproducible in all environments. I
polled
the OL MVP's and have found none who are able to remove the Outlook
Address
Book in Outlook 2007.
--
Russ Valentine
[MVP-Outlook]
"Oliver Vukovics" wrote in message
...
Hi Russ, (Hi Jan, and sorry for the delay)

I checked this too, with the Addressbook. I installed the 60 days test
version of Office 2007.

It is not a bug in Outlook 2007?

I have to create a complete new Outlook profile to delete the old
listed
contact folders that I used as Outlook Addressbook?

Do you know any reason why MS change this in 2007? I hope it is only a
bug
and MS will change it with the first SP for Office 2007.

--
Oliver Vukovics
Share Outlook without Exchange: Public ShareFolder
Web access without Exchange: Public WEB PST for Outlook
http://www.publicshareware.com

"Russ Valentine [MVP-Outlook]" schrieb im
Newsbeitrag
...
Correct. This has been changed in Outlook 2007. You can no longer
remove
the
Outlook Address Book Service to repair it. What problem are you having
with
your address book and what are the steps to repro the problem? Did you
try
a
new profile?
--
Russ Valentine
[MVP-Outlook]
"Doug Perreault" wrote in message
oups.com...
I am having this same problem using Outlook 2007 and Vista.

Every user of Outlook has the right to delete his "Outlook
Addressbook".

This doesn't seem to be possible for me. The "Remove" button is
grayed
out so I can't remove it. I also cannot select any of the contacts
lists as Outlook Address Books.

I have otherwise followed the advice on this thread, but I am not
able
to remove/add back the address book.

I've tried running Outlook in safe mode and I've tried running as
administrator, but neither works.