Another "The Address List Could Not Be Displayed" Question

I've seen a threat or two addressing this concern, and I've consulted Outlook
Help. I must be missing something. Below is blow-by-blow account of all the
steps I've taken, most of which have come from site MVPs.

************************************************** **********

First I tried this:

In the Navigation Pane (Navigation Pane: The column on the left side of the
Outlook window that includes panes such as Shortcuts or Mail and the
shortcuts or folders within each pane. Click a folder to show the items in
the folder.) javascript:AppendPopup(this,'olnavigationpane_1') , click
Contacts. Under My Contacts, right-click the Contacts folder you want to view
in the address book, and then click Properties on the shortcut menu. Click
the Outlook Address Book tab, and make sure that the Show this folder as an
e-mail address book check box is selected. If the check box is unavailable,
you need to add the Outlook Address Book to your profile.
It didn't work. Then I tried this:
For Outlook 2002/2003: Make sure the Contact folder is enabled as an email
address book. Right click the Contacts folder, choose Properties then Outlook
Address Book. Is the box to enable as email address book checked? If this is
grayed out...Go to Tools | Email Accounts, choose View or change existing
directories or address book. Is the Outlook Address Book present? If it isn't
listed, add it and close and restart Outlook. If it is listed, then remove it
and close then restart Outlook and repeat these steps to add it.

This was vague, so I tried this:

1. On the Tools menu, click E-mail Accounts. 2. Click to select View or
change existing directories or address books, and then click Next. 3. If your
Outlook Address Book is listed, click Cancel, and then go to the steps in the
"How to Mark Your Contact Folder for Use with Your Address Book" section.

My Outlook Address Book was listed, so I did this:

1. In the Folder List, click to select the folder you would like to use with
the Address Book. If you do not see the Folder List, click Folder List on the
View menu.
(Actually, the folder list is under the "Go" menu)

Then I tried this:

2. On the File menu, point to Folder, and then click Properties for your
folder name. 3. On the Outlook Address Book tab, click to select Show this
folder as an e-mail address book, type a descriptive name, and then click OK.

which I'd already done and didn't work this time. I'm going in circles here.

What am I missing?

Each of these methods works. State your Outlook version. State more clearly
which steps you are using and what happens when you try. The KB also
documents how to do this:
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"Remulac" wrote in message
...
I've seen a threat or two addressing this concern, and I've consulted
Outlook
Help. I must be missing something. Below is blow-by-blow account of all
the
steps I've taken, most of which have come from site MVPs.

************************************************** **********

First I tried this:

In the Navigation Pane (Navigation Pane: The column on the left side of
the
Outlook window that includes panes such as Shortcuts or Mail and the
shortcuts or folders within each pane. Click a folder to show the items in
the folder.) javascript:AppendPopup(this,'olnavigationpane_1') , click
Contacts. Under My Contacts, right-click the Contacts folder you want to
view
in the address book, and then click Properties on the shortcut menu. Click
the Outlook Address Book tab, and make sure that the Show this folder as
an
e-mail address book check box is selected. If the check box is
unavailable,
you need to add the Outlook Address Book to your profile.
It didn't work. Then I tried this:
For Outlook 2002/2003: Make sure the Contact folder is enabled as an email
address book. Right click the Contacts folder, choose Properties then
Outlook
Address Book. Is the box to enable as email address book checked? If this
is
grayed out...Go to Tools | Email Accounts, choose View or change existing
directories or address book. Is the Outlook Address Book present? If it
isn't
listed, add it and close and restart Outlook. If it is listed, then remove
it
and close then restart Outlook and repeat these steps to add it.

This was vague, so I tried this:

1. On the Tools menu, click E-mail Accounts. 2. Click to select View or
change existing directories or address books, and then click Next. 3. If
your
Outlook Address Book is listed, click Cancel, and then go to the steps in
the
"How to Mark Your Contact Folder for Use with Your Address Book" section.

My Outlook Address Book was listed, so I did this:

1. In the Folder List, click to select the folder you would like to use
with
the Address Book. If you do not see the Folder List, click Folder List on
the
View menu.
(Actually, the folder list is under the "Go" menu)

Then I tried this:

2. On the File menu, point to Folder, and then click Properties for your
folder name. 3. On the Outlook Address Book tab, click to select Show this
folder as an e-mail address book, type a descriptive name, and then click
OK.

which I'd already done and didn't work this time. I'm going in circles
here.

What am I missing?

My Outlook version is 2003. As far as clarity goes, I've already done twice
what the link you gave me instructed me to do, so all you need do is look on
that page, and those are the steps I've taken.

What else is left?


"Russ Valentine [MVP-Outlook]" wrote:

Each of these methods works. State your Outlook version. State more clearly
which steps you are using and what happens when you try. The KB also
documents how to do this:
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"Remulac" wrote in message
...
I've seen a threat or two addressing this concern, and I've consulted
Outlook
Help. I must be missing something. Below is blow-by-blow account of all
the
steps I've taken, most of which have come from site MVPs.

************************************************** **********

First I tried this:

In the Navigation Pane (Navigation Pane: The column on the left side of
the
Outlook window that includes panes such as Shortcuts or Mail and the
shortcuts or folders within each pane. Click a folder to show the items in
the folder.) javascript:AppendPopup(this,'olnavigationpane_1') , click
Contacts. Under My Contacts, right-click the Contacts folder you want to
view
in the address book, and then click Properties on the shortcut menu. Click
the Outlook Address Book tab, and make sure that the Show this folder as
an
e-mail address book check box is selected. If the check box is
unavailable,
you need to add the Outlook Address Book to your profile.
It didn't work. Then I tried this:
For Outlook 2002/2003: Make sure the Contact folder is enabled as an email
address book. Right click the Contacts folder, choose Properties then
Outlook
Address Book. Is the box to enable as email address book checked? If this
is
grayed out...Go to Tools | Email Accounts, choose View or change existing
directories or address book. Is the Outlook Address Book present? If it
isn't
listed, add it and close and restart Outlook. If it is listed, then remove
it
and close then restart Outlook and repeat these steps to add it.

This was vague, so I tried this:

1. On the Tools menu, click E-mail Accounts. 2. Click to select View or
change existing directories or address books, and then click Next. 3. If
your
Outlook Address Book is listed, click Cancel, and then go to the steps in
the
"How to Mark Your Contact Folder for Use with Your Address Book" section.

My Outlook Address Book was listed, so I did this:

1. In the Folder List, click to select the folder you would like to use
with
the Address Book. If you do not see the Folder List, click Folder List on
the
View menu.
(Actually, the folder list is under the "Go" menu)

Then I tried this:

2. On the File menu, point to Folder, and then click Properties for your
folder name. 3. On the Outlook Address Book tab, click to select Show this
folder as an e-mail address book, type a descriptive name, and then click
OK.

which I'd already done and didn't work this time. I'm going in circles
here.

What am I missing?

Oh, just anything that might help us distinguish why what works for everyone
else doesn't work for you. Your post is very vague so we have no way of
knowing what your problem is. You have either discovered a brand new problem
no one else has ever seen before, or you have something incorrectly. I
suspect the latter.

When you say "I did everything the link told me" that means nothing to us.
If you want help you must provide the information I requested: precisely
what you did and exactly what happened. We will not try to read minds.
--
Russ Valentine
[MVP-Outlook]
"Remulac" wrote in message
...
My Outlook version is 2003. As far as clarity goes, I've already done
twice
what the link you gave me instructed me to do, so all you need do is look
on
that page, and those are the steps I've taken.

What else is left?


"Russ Valentine [MVP-Outlook]" wrote:

Each of these methods works. State your Outlook version. State more
clearly
which steps you are using and what happens when you try. The KB also
documents how to do this:
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"Remulac" wrote in message
...
I've seen a threat or two addressing this concern, and I've consulted
Outlook
Help. I must be missing something. Below is blow-by-blow account of
all
the
steps I've taken, most of which have come from site MVPs.

************************************************** **********

First I tried this:

In the Navigation Pane (Navigation Pane: The column on the left side of
the
Outlook window that includes panes such as Shortcuts or Mail and the
shortcuts or folders within each pane. Click a folder to show the items
in
the folder.) javascript:AppendPopup(this,'olnavigationpane_1') , click
Contacts. Under My Contacts, right-click the Contacts folder you want
to
view
in the address book, and then click Properties on the shortcut menu.
Click
the Outlook Address Book tab, and make sure that the Show this folder
as
an
e-mail address book check box is selected. If the check box is
unavailable,
you need to add the Outlook Address Book to your profile.
It didn't work. Then I tried this:
For Outlook 2002/2003: Make sure the Contact folder is enabled as an
email
address book. Right click the Contacts folder, choose Properties then
Outlook
Address Book. Is the box to enable as email address book checked? If
this
is
grayed out...Go to Tools | Email Accounts, choose View or change
existing
directories or address book. Is the Outlook Address Book present? If it
isn't
listed, add it and close and restart Outlook. If it is listed, then
remove
it
and close then restart Outlook and repeat these steps to add it.

This was vague, so I tried this:

1. On the Tools menu, click E-mail Accounts. 2. Click to select View or
change existing directories or address books, and then click Next. 3.
If
your
Outlook Address Book is listed, click Cancel, and then go to the steps
in
the
"How to Mark Your Contact Folder for Use with Your Address Book"
section.

My Outlook Address Book was listed, so I did this:

1. In the Folder List, click to select the folder you would like to use
with
the Address Book. If you do not see the Folder List, click Folder List
on
the
View menu.
(Actually, the folder list is under the "Go" menu)

Then I tried this:

2. On the File menu, point to Folder, and then click Properties for
your
folder name. 3. On the Outlook Address Book tab, click to select Show
this
folder as an e-mail address book, type a descriptive name, and then
click
OK.

which I'd already done and didn't work this time. I'm going in circles
here.

What am I missing?

Aren't you being a bit harsh with your reply? Remulac is trying to share his
frustration and get an answer. A diplomatic response to him will go much
further than verbal abuse. Just because you carry the "MVP" title, you do
not have the right to be abusive to those of us who are not as well
acquainted with Outlook.
--
Pops Jackson


"Russ Valentine [MVP-Outlook]" wrote:

Oh, just anything that might help us distinguish why what works for everyone
else doesn't work for you. Your post is very vague so we have no way of
knowing what your problem is. You have either discovered a brand new problem
no one else has ever seen before, or you have something incorrectly. I
suspect the latter.

When you say "I did everything the link told me" that means nothing to us.
If you want help you must provide the information I requested: precisely
what you did and exactly what happened. We will not try to read minds.
--
Russ Valentine
[MVP-Outlook]
"Remulac" wrote in message
...
My Outlook version is 2003. As far as clarity goes, I've already done
twice
what the link you gave me instructed me to do, so all you need do is look
on
that page, and those are the steps I've taken.

What else is left?


"Russ Valentine [MVP-Outlook]" wrote:

Each of these methods works. State your Outlook version. State more
clearly
which steps you are using and what happens when you try. The KB also
documents how to do this:
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"Remulac" wrote in message
...
I've seen a threat or two addressing this concern, and I've consulted
Outlook
Help. I must be missing something. Below is blow-by-blow account of
all
the
steps I've taken, most of which have come from site MVPs.

************************************************** **********

First I tried this:

In the Navigation Pane (Navigation Pane: The column on the left side of
the
Outlook window that includes panes such as Shortcuts or Mail and the
shortcuts or folders within each pane. Click a folder to show the items
in
the folder.) javascript:AppendPopup(this,'olnavigationpane_1') , click
Contacts. Under My Contacts, right-click the Contacts folder you want
to
view
in the address book, and then click Properties on the shortcut menu.
Click
the Outlook Address Book tab, and make sure that the Show this folder
as
an
e-mail address book check box is selected. If the check box is
unavailable,
you need to add the Outlook Address Book to your profile.
It didn't work. Then I tried this:
For Outlook 2002/2003: Make sure the Contact folder is enabled as an
email
address book. Right click the Contacts folder, choose Properties then
Outlook
Address Book. Is the box to enable as email address book checked? If
this
is
grayed out...Go to Tools | Email Accounts, choose View or change
existing
directories or address book. Is the Outlook Address Book present? If it
isn't
listed, add it and close and restart Outlook. If it is listed, then
remove
it
and close then restart Outlook and repeat these steps to add it.

This was vague, so I tried this:

1. On the Tools menu, click E-mail Accounts. 2. Click to select View or
change existing directories or address books, and then click Next. 3.
If
your
Outlook Address Book is listed, click Cancel, and then go to the steps
in
the
"How to Mark Your Contact Folder for Use with Your Address Book"
section.

My Outlook Address Book was listed, so I did this:

1. In the Folder List, click to select the folder you would like to use
with
the Address Book. If you do not see the Folder List, click Folder List
on
the
View menu.
(Actually, the folder list is under the "Go" menu)

Then I tried this:

2. On the File menu, point to Folder, and then click Properties for
your
folder name. 3. On the Outlook Address Book tab, click to select Show
this
folder as an e-mail address book, type a descriptive name, and then
click
OK.

which I'd already done and didn't work this time. I'm going in circles
here.

What am I missing?

Not really. I have asked for the specific information that would allow us to
troubleshoot this problem twice now and received none. No one likes having
their time wasted.
--
Russ Valentine
[MVP-Outlook]
"Pops Jackson" wrote in message
...
Aren't you being a bit harsh with your reply? Remulac is trying to share
his
frustration and get an answer. A diplomatic response to him will go much
further than verbal abuse. Just because you carry the "MVP" title, you do
not have the right to be abusive to those of us who are not as well
acquainted with Outlook.
--
Pops Jackson


"Russ Valentine [MVP-Outlook]" wrote:

Oh, just anything that might help us distinguish why what works for
everyone
else doesn't work for you. Your post is very vague so we have no way of
knowing what your problem is. You have either discovered a brand new
problem
no one else has ever seen before, or you have something incorrectly. I
suspect the latter.

When you say "I did everything the link told me" that means nothing to
us.
If you want help you must provide the information I requested: precisely
what you did and exactly what happened. We will not try to read minds.
--
Russ Valentine
[MVP-Outlook]
"Remulac" wrote in message
...
My Outlook version is 2003. As far as clarity goes, I've already done
twice
what the link you gave me instructed me to do, so all you need do is
look
on
that page, and those are the steps I've taken.

What else is left?


"Russ Valentine [MVP-Outlook]" wrote:

Each of these methods works. State your Outlook version. State more
clearly
which steps you are using and what happens when you try. The KB also
documents how to do this:
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"Remulac" wrote in message
...
I've seen a threat or two addressing this concern, and I've
consulted
Outlook
Help. I must be missing something. Below is blow-by-blow account
of
all
the
steps I've taken, most of which have come from site MVPs.

************************************************** **********

First I tried this:

In the Navigation Pane (Navigation Pane: The column on the left side
of
the
Outlook window that includes panes such as Shortcuts or Mail and the
shortcuts or folders within each pane. Click a folder to show the
items
in
the folder.) javascript:AppendPopup(this,'olnavigationpane_1') ,
click
Contacts. Under My Contacts, right-click the Contacts folder you
want
to
view
in the address book, and then click Properties on the shortcut menu.
Click
the Outlook Address Book tab, and make sure that the Show this
folder
as
an
e-mail address book check box is selected. If the check box is
unavailable,
you need to add the Outlook Address Book to your profile.
It didn't work. Then I tried this:
For Outlook 2002/2003: Make sure the Contact folder is enabled as an
email
address book. Right click the Contacts folder, choose Properties
then
Outlook
Address Book. Is the box to enable as email address book checked? If
this
is
grayed out...Go to Tools | Email Accounts, choose View or change
existing
directories or address book. Is the Outlook Address Book present? If
it
isn't
listed, add it and close and restart Outlook. If it is listed, then
remove
it
and close then restart Outlook and repeat these steps to add it.

This was vague, so I tried this:

1. On the Tools menu, click E-mail Accounts. 2. Click to select View
or
change existing directories or address books, and then click Next.
3.
If
your
Outlook Address Book is listed, click Cancel, and then go to the
steps
in
the
"How to Mark Your Contact Folder for Use with Your Address Book"
section.

My Outlook Address Book was listed, so I did this:

1. In the Folder List, click to select the folder you would like to
use
with
the Address Book. If you do not see the Folder List, click Folder
List
on
the
View menu.
(Actually, the folder list is under the "Go" menu)

Then I tried this:

2. On the File menu, point to Folder, and then click Properties for
your
folder name. 3. On the Outlook Address Book tab, click to select
Show
this
folder as an e-mail address book, type a descriptive name, and then
click
OK.

which I'd already done and didn't work this time. I'm going in
circles
here.

What am I missing?

It is never a waste of time to help someone else unless you simply think too
much of yourself. Arrogance is very unattractive.
--
Pops Jackson


"Russ Valentine [MVP-Outlook]" wrote:

Not really. I have asked for the specific information that would allow us to
troubleshoot this problem twice now and received none. No one likes having
their time wasted.
--
Russ Valentine
[MVP-Outlook]
"Pops Jackson" wrote in message
...
Aren't you being a bit harsh with your reply? Remulac is trying to share
his
frustration and get an answer. A diplomatic response to him will go much
further than verbal abuse. Just because you carry the "MVP" title, you do
not have the right to be abusive to those of us who are not as well
acquainted with Outlook.
--
Pops Jackson


"Russ Valentine [MVP-Outlook]" wrote:

Oh, just anything that might help us distinguish why what works for
everyone
else doesn't work for you. Your post is very vague so we have no way of
knowing what your problem is. You have either discovered a brand new
problem
no one else has ever seen before, or you have something incorrectly. I
suspect the latter.

When you say "I did everything the link told me" that means nothing to
us.
If you want help you must provide the information I requested: precisely
what you did and exactly what happened. We will not try to read minds.
--
Russ Valentine
[MVP-Outlook]
"Remulac" wrote in message
...
My Outlook version is 2003. As far as clarity goes, I've already done
twice
what the link you gave me instructed me to do, so all you need do is
look
on
that page, and those are the steps I've taken.

What else is left?


"Russ Valentine [MVP-Outlook]" wrote:

Each of these methods works. State your Outlook version. State more
clearly
which steps you are using and what happens when you try. The KB also
documents how to do this:
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"Remulac" wrote in message
...
I've seen a threat or two addressing this concern, and I've
consulted
Outlook
Help. I must be missing something. Below is blow-by-blow account
of
all
the
steps I've taken, most of which have come from site MVPs.

************************************************** **********

First I tried this:

In the Navigation Pane (Navigation Pane: The column on the left side
of
the
Outlook window that includes panes such as Shortcuts or Mail and the
shortcuts or folders within each pane. Click a folder to show the
items
in
the folder.) javascript:AppendPopup(this,'olnavigationpane_1') ,
click
Contacts. Under My Contacts, right-click the Contacts folder you
want
to
view
in the address book, and then click Properties on the shortcut menu.
Click
the Outlook Address Book tab, and make sure that the Show this
folder
as
an
e-mail address book check box is selected. If the check box is
unavailable,
you need to add the Outlook Address Book to your profile.
It didn't work. Then I tried this:
For Outlook 2002/2003: Make sure the Contact folder is enabled as an
email
address book. Right click the Contacts folder, choose Properties
then
Outlook
Address Book. Is the box to enable as email address book checked? If
this
is
grayed out...Go to Tools | Email Accounts, choose View or change
existing
directories or address book. Is the Outlook Address Book present? If
it
isn't
listed, add it and close and restart Outlook. If it is listed, then
remove
it
and close then restart Outlook and repeat these steps to add it.

This was vague, so I tried this:

1. On the Tools menu, click E-mail Accounts. 2. Click to select View
or
change existing directories or address books, and then click Next.
3.
If
your
Outlook Address Book is listed, click Cancel, and then go to the
steps
in
the
"How to Mark Your Contact Folder for Use with Your Address Book"
section.

My Outlook Address Book was listed, so I did this:

1. In the Folder List, click to select the folder you would like to
use
with
the Address Book. If you do not see the Folder List, click Folder
List
on
the
View menu.
(Actually, the folder list is under the "Go" menu)

Then I tried this:

2. On the File menu, point to Folder, and then click Properties for
your
folder name. 3. On the Outlook Address Book tab, click to select
Show
this
folder as an e-mail address book, type a descriptive name, and then
click
OK.

which I'd already done and didn't work this time. I'm going in
circles
here.

What am I missing?

You really have a distorted view of this entire thread. I asked for specific
information twice and received none. How am I supposed to help?
--
Russ Valentine
[MVP-Outlook]
"Pops Jackson" wrote in message
...
It is never a waste of time to help someone else unless you simply think
too
much of yourself. Arrogance is very unattractive.
--
Pops Jackson


"Russ Valentine [MVP-Outlook]" wrote:

Not really. I have asked for the specific information that would allow us
to
troubleshoot this problem twice now and received none. No one likes
having
their time wasted.
--
Russ Valentine
[MVP-Outlook]
"Pops Jackson" wrote in message
...
Aren't you being a bit harsh with your reply? Remulac is trying to
share
his
frustration and get an answer. A diplomatic response to him will go
much
further than verbal abuse. Just because you carry the "MVP" title, you
do
not have the right to be abusive to those of us who are not as well
acquainted with Outlook.
--
Pops Jackson


"Russ Valentine [MVP-Outlook]" wrote:

Oh, just anything that might help us distinguish why what works for
everyone
else doesn't work for you. Your post is very vague so we have no way
of
knowing what your problem is. You have either discovered a brand new
problem
no one else has ever seen before, or you have something incorrectly. I
suspect the latter.

When you say "I did everything the link told me" that means nothing to
us.
If you want help you must provide the information I requested:
precisely
what you did and exactly what happened. We will not try to read minds.
--
Russ Valentine
[MVP-Outlook]
"Remulac" wrote in message
...
My Outlook version is 2003. As far as clarity goes, I've already
done
twice
what the link you gave me instructed me to do, so all you need do is
look
on
that page, and those are the steps I've taken.

What else is left?


"Russ Valentine [MVP-Outlook]" wrote:

Each of these methods works. State your Outlook version. State more
clearly
which steps you are using and what happens when you try. The KB
also
documents how to do this:
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"Remulac" wrote in message
...
I've seen a threat or two addressing this concern, and I've
consulted
Outlook
Help. I must be missing something. Below is blow-by-blow
account
of
all
the
steps I've taken, most of which have come from site MVPs.

************************************************** **********

First I tried this:

In the Navigation Pane (Navigation Pane: The column on the left
side
of
the
Outlook window that includes panes such as Shortcuts or Mail and
the
shortcuts or folders within each pane. Click a folder to show the
items
in
the folder.) javascript:AppendPopup(this,'olnavigationpane_1') ,
click
Contacts. Under My Contacts, right-click the Contacts folder you
want
to
view
in the address book, and then click Properties on the shortcut
menu.
Click
the Outlook Address Book tab, and make sure that the Show this
folder
as
an
e-mail address book check box is selected. If the check box is
unavailable,
you need to add the Outlook Address Book to your profile.
It didn't work. Then I tried this:
For Outlook 2002/2003: Make sure the Contact folder is enabled as
an
email
address book. Right click the Contacts folder, choose Properties
then
Outlook
Address Book. Is the box to enable as email address book checked?
If
this
is
grayed out...Go to Tools | Email Accounts, choose View or change
existing
directories or address book. Is the Outlook Address Book present?
If
it
isn't
listed, add it and close and restart Outlook. If it is listed,
then
remove
it
and close then restart Outlook and repeat these steps to add it.

This was vague, so I tried this:

1. On the Tools menu, click E-mail Accounts. 2. Click to select
View
or
change existing directories or address books, and then click
Next.
3.
If
your
Outlook Address Book is listed, click Cancel, and then go to the
steps
in
the
"How to Mark Your Contact Folder for Use with Your Address Book"
section.

My Outlook Address Book was listed, so I did this:

1. In the Folder List, click to select the folder you would like
to
use
with
the Address Book. If you do not see the Folder List, click Folder
List
on
the
View menu.
(Actually, the folder list is under the "Go" menu)

Then I tried this:

2. On the File menu, point to Folder, and then click Properties
for
your
folder name. 3. On the Outlook Address Book tab, click to select
Show
this
folder as an e-mail address book, type a descriptive name, and
then
click
OK.

which I'd already done and didn't work this time. I'm going in
circles
here.

What am I missing?