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Unable to access Address Book after migrating Outlook 2000 to 2003



 
 
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  #21  
Old September 3rd, 2006, 12:22 PM posted to microsoft.public.outlook.contacts
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: 9,440
Default Unable to access Address Book after migrating Outlook 2000 to

But the method you posted for how you created a new profile and migrated
your data was incorrect. You've done something wrong. The instructions I
posted work for everyone else.
What do you see listed when you go to Tools E-mail accounts View or
change existing directories or address books Outlook Address Book
Change… ?
--
Russ Valentine
[MVP-Outlook]
"Steve" wrote in message
...

Steve:

Sorry Russ, but no luck, I did exactly that, went back and checked what
you
said, also read all I could find about how to do it. My problem stays the
same. I can see my Contacts when I open the contacts folder, but when I
click
on the address book icon in the tool bar it shows the right Contacts
folder
but no Contacts.

Search as I may, there is only one contacts folder, NO duplicate set of
any
.PST file on my computer, and I can see my hidden files and folders.
Everything is set the way it should be according to all the posts I have
read.

Pardon me if I am a bit sceptical about Outlook at this time and seriously
concidering migrating to other software for my e-mail, after all is said
and
done, it does not seem worth the effort any more, I am sure I tried all
the
solutions given as stipulated but have to admit defeat at this point. I
guess
the little green men in Outlook won another battle and MS lost another
client.

Thanks for your answers and patients.


"Russ Valentine [MVP-Outlook]" wrote:

I answered it already.


"Steve" wrote in message
...
Steve:
Hi Russ, I did all of the above, deleted the service and
re-installed
it,
all the other settings are correct and I even created new profiles
but to
no
avail. The moment you click on the address book folder it comes up
with
the
Contacts folder first, but no contacts.

I am using Outlook 2003 (part of Office SBE) any ideas???



Russ:

First you said Outlook 2000. Now you say Outlook 2003.
How did you "move" this PST file and configure Outlook to use it?
You most likely have either a corrupt profile or more than one PST
file
or
Contacts Folder.
Use Folder List view to examine your profile and describe accurately
both
your Outlook version and what you see in your profile.

Steve:

Sorry to go back to my first post, but here I said it was Office 2003
Small
Buisiness Edition.

1. This is a new installation
2. I imported the old pst file (exported from old computer with Office
2003
SBE)
3. No luck with Contacts
4. Delete profile
5. Copy and paste old pst files to new location under local settings
6. Create new profile and point Contacts to Contacts file in Outlook
7. Still no luck
8. Tried pst repair tool
9. No problem found
10. Still no luck with Contacts


Steve:

I guess after a week or more there is no answer to this
problem........sad
((



  #22  
Old September 3rd, 2006, 05:46 PM posted to microsoft.public.outlook.contacts
Steve
external usenet poster
 
Posts: 2,662
Default Unable to access Address Book after migrating Outlook 2000 to



"Russ Valentine [MVP-Outlook]" wrote:

But the method you posted for how you created a new profile and migrated
your data was incorrect. You've done something wrong. The instructions I
posted work for everyone else.
What do you see listed when you go to Tools E-mail accounts View or
change existing directories or address books Outlook Address Book
Change… ?


Steve:

Following your route I get the following;
Contacts: Personal Folders (nothing else in the Outlook Address Books window)

Then the option to "remove address book" and below "Show names by
First Last (which is what I use.
  #23  
Old September 3rd, 2006, 06:30 PM posted to microsoft.public.outlook.contacts
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: 9,440
Default Unable to access Address Book after migrating Outlook 2000 to

Start from the beginning then. Explain how you created this profile and
migrated your data file to this profile. Explain how you confiugred the
Outlook Address Book.
All the necessary instructions have been posted. We cannot determine what
you did wrong without knowing what you actualy did.
--
Russ Valentine
[MVP-Outlook]
"Steve" wrote in message
...


"Russ Valentine [MVP-Outlook]" wrote:

But the method you posted for how you created a new profile and migrated
your data was incorrect. You've done something wrong. The instructions I
posted work for everyone else.
What do you see listed when you go to Tools E-mail accounts View or
change existing directories or address books Outlook Address Book
Change… ?


Steve:

Following your route I get the following;
Contacts: Personal Folders (nothing else in the Outlook Address Books
window)

Then the option to "remove address book" and below "Show names by
First Last (which is what I use.


  #24  
Old January 28th, 2007, 08:05 AM posted to microsoft.public.outlook.contacts
Ron
external usenet poster
 
Posts: 690
Default Unable to access Address Book after migrating Outlook 2000 to

Hi Russ:
I have the same problem. How do I remove the OUtlook Address Book
Service? Do you mean uninstall all of Outlook?

Thanks,
Ron

"Russ Valentine [MVP-Outlook]" wrote:

Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if you
ended up with more than one set of PST files or Contacts Folders during your
migration and don't have the correct one showing in the Address Book view
2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook,
re-add it and configure it the way the article tells you to.
--
Russ Valentine
[MVP-Outlook]
"Lissa" wrote in message
...
Thanks, Russ, I was hoping you would reply! I have followed the
instructions
you have provided in other posts to "install the Outlook Address Book
service" (changing the existing directory, seleccting Outlook Address
Book,
etc.)and those to "mark the Contact folder for use with your Address Book"
(Going to properties for Contacts folder and on the Outlook Address Book
tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already selected in
the latter. Nothing seems to work to allow me access to addresses. The
only
thing I seem to able to do is go to a name in the Contact list, press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that person
something, Outlook will auto-fill it again. Otherwise, I have to type in
every e-mail address completely. and continue to get the error message
(quoted above) whenever I click on the Address Book icon (or from drop
down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa

"Russ Valentine [MVP-Outlook]" wrote:

Never use the file migration utility. It does not work for Outlook.
It should be a simple matter to reconnect your Outlook Address Book.
What exactly did you try that didn't work?
--
Russ Valentine
[MVP-Outlook]
"Lissa" wrote in message
...
I have a new computer with Outlook 2003. I used a file migration
utility
to
bring over files/data/settings from old PC with Outlook 2000. I have
done
this twice, and each time, Outlook doesn't allow me access to the
Address
Book. I see all my info in Contacts, but I get this message when I try
to
open the Address Book: "The address list could not be displayed. The
Contacts folder associated with this address list could not be opened;
it
may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear and
helpful instructions in article #287563 ("posted several times daily")
BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above
instructions,
seems like a wholly disconnected folder, as I have no ability to use it
for
e-mail. I cannot even use the "To" button on new mail messages, but
must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa







  #25  
Old January 28th, 2007, 02:47 PM posted to microsoft.public.outlook.contacts
Sue Mosher [MVP-Outlook]
external usenet poster
 
Posts: 7,177
Default Unable to access Address Book after migrating Outlook 2000 to

No, simply go to Tools | Email Accounts and use the dialog for modifying address lists to remove the Outlook Address Book. Restart Outlook. Add the OAB back in.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Ron" wrote in message ...
Hi Russ:
I have the same problem. How do I remove the OUtlook Address Book
Service? Do you mean uninstall all of Outlook?

Thanks,
Ron

"Russ Valentine [MVP-Outlook]" wrote:

Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if you
ended up with more than one set of PST files or Contacts Folders during your
migration and don't have the correct one showing in the Address Book view
2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook,
re-add it and configure it the way the article tells you to.
--
Russ Valentine
[MVP-Outlook]
"Lissa" wrote in message
...
Thanks, Russ, I was hoping you would reply! I have followed the
instructions
you have provided in other posts to "install the Outlook Address Book
service" (changing the existing directory, seleccting Outlook Address
Book,
etc.)and those to "mark the Contact folder for use with your Address Book"
(Going to properties for Contacts folder and on the Outlook Address Book
tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already selected in
the latter. Nothing seems to work to allow me access to addresses. The
only
thing I seem to able to do is go to a name in the Contact list, press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that person
something, Outlook will auto-fill it again. Otherwise, I have to type in
every e-mail address completely. and continue to get the error message
(quoted above) whenever I click on the Address Book icon (or from drop
down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa

"Russ Valentine [MVP-Outlook]" wrote:

Never use the file migration utility. It does not work for Outlook.
It should be a simple matter to reconnect your Outlook Address Book.
What exactly did you try that didn't work?
--
Russ Valentine
[MVP-Outlook]
"Lissa" wrote in message
...
I have a new computer with Outlook 2003. I used a file migration
utility
to
bring over files/data/settings from old PC with Outlook 2000. I have
done
this twice, and each time, Outlook doesn't allow me access to the
Address
Book. I see all my info in Contacts, but I get this message when I try
to
open the Address Book: "The address list could not be displayed. The
Contacts folder associated with this address list could not be opened;
it
may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear and
helpful instructions in article #287563 ("posted several times daily")
BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above
instructions,
seems like a wholly disconnected folder, as I have no ability to use it
for
e-mail. I cannot even use the "To" button on new mail messages, but
must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa







  #26  
Old January 28th, 2007, 11:14 PM posted to microsoft.public.outlook.contacts
Don Davis
external usenet poster
 
Posts: 1
Default Unable to access Address Book after migrating Outlook 2000 to

Sue,

I am having a similar problem (Outlook 2003 SP2). When I go to Contacts
Properties, the check box for showing Contacts as an address book is greyed
out. I have tried adding a new directory by going to Tools|Email Accounts
and adding a new address book. When I select "Outlook Address Book" and
click Next, I get a dialog box that says "The account you have added is not
fully configured. It might now work properly until reconfigured correctly."
When I acknowledge the pop-up, I get kicked back to the same screen where I
select either Personal Address Book or Outlook Address Book. Any clues what
might be going on?

Don Davis

"Sue Mosher [MVP-Outlook]" wrote:

No, simply go to Tools | Email Accounts and use the dialog for modifying address lists to remove the Outlook Address Book. Restart Outlook. Add the OAB back in.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Ron" wrote in message ...
Hi Russ:
I have the same problem. How do I remove the OUtlook Address Book
Service? Do you mean uninstall all of Outlook?

Thanks,
Ron

"Russ Valentine [MVP-Outlook]" wrote:

Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if you
ended up with more than one set of PST files or Contacts Folders during your
migration and don't have the correct one showing in the Address Book view
2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook,
re-add it and configure it the way the article tells you to.
--
Russ Valentine
[MVP-Outlook]
"Lissa" wrote in message
...
Thanks, Russ, I was hoping you would reply! I have followed the
instructions
you have provided in other posts to "install the Outlook Address Book
service" (changing the existing directory, seleccting Outlook Address
Book,
etc.)and those to "mark the Contact folder for use with your Address Book"
(Going to properties for Contacts folder and on the Outlook Address Book
tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already selected in
the latter. Nothing seems to work to allow me access to addresses. The
only
thing I seem to able to do is go to a name in the Contact list, press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that person
something, Outlook will auto-fill it again. Otherwise, I have to type in
every e-mail address completely. and continue to get the error message
(quoted above) whenever I click on the Address Book icon (or from drop
down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa

"Russ Valentine [MVP-Outlook]" wrote:

Never use the file migration utility. It does not work for Outlook.
It should be a simple matter to reconnect your Outlook Address Book.
What exactly did you try that didn't work?
--
Russ Valentine
[MVP-Outlook]
"Lissa" wrote in message
...
I have a new computer with Outlook 2003. I used a file migration
utility
to
bring over files/data/settings from old PC with Outlook 2000. I have
done
this twice, and each time, Outlook doesn't allow me access to the
Address
Book. I see all my info in Contacts, but I get this message when I try
to
open the Address Book: "The address list could not be displayed. The
Contacts folder associated with this address list could not be opened;
it
may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear and
helpful instructions in article #287563 ("posted several times daily")
BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above
instructions,
seems like a wholly disconnected folder, as I have no ability to use it
for
e-mail. I cannot even use the "To" button on new mail messages, but
must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa








  #28  
Old April 2nd, 2007, 08:42 PM posted to microsoft.public.outlook.contacts
Dennis
external usenet poster
 
Posts: 1,222
Default Unable to access Address Book after migrating Outlook 2000 to 2003

Lissa,
Did anybody help with your nquestion?..I have the same problem.
Dennis

"Lissa" wrote:

I have a new computer with Outlook 2003. I used a file migration utility to
bring over files/data/settings from old PC with Outlook 2000. I have done
this twice, and each time, Outlook doesn't allow me access to the Address
Book. I see all my info in Contacts, but I get this message when I try to
open the Address Book: "The address list could not be displayed. The
Contacts folder associated with this address list could not be opened; it may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear and
helpful instructions in article #287563 ("posted several times daily") BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above instructions,
seems like a wholly disconnected folder, as I have no ability to use it for
e-mail. I cannot even use the "To" button on new mail messages, but must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa

  #29  
Old April 2nd, 2007, 10:16 PM posted to microsoft.public.outlook.contacts
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: 9,440
Default Unable to access Address Book after migrating Outlook 2000 to 2003

Several times a day. Never use a "file migration utility" to transfer
Outlook data. Copy the data file yourself, then configure the other
installation of Outlook to use it. Once you do, reconfigure the Outlook
Address Book to display the correct Contacts Folder.
Take a look at these pages for info on Outlook data backup or transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/as...771141033.aspx

--
Russ Valentine
[MVP-Outlook]
"dennis" wrote in message
...
Lissa,
Did anybody help with your nquestion?..I have the same problem.
Dennis

"Lissa" wrote:

I have a new computer with Outlook 2003. I used a file migration utility
to
bring over files/data/settings from old PC with Outlook 2000. I have
done
this twice, and each time, Outlook doesn't allow me access to the Address
Book. I see all my info in Contacts, but I get this message when I try
to
open the Address Book: "The address list could not be displayed. The
Contacts folder associated with this address list could not be opened; it
may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear and
helpful instructions in article #287563 ("posted several times daily")
BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above
instructions,
seems like a wholly disconnected folder, as I have no ability to use it
for
e-mail. I cannot even use the "To" button on new mail messages, but must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa



  #30  
Old December 14th, 2007, 05:29 AM posted to microsoft.public.outlook.contacts
Kathy, oceanside, ca
external usenet poster
 
Posts: 1
Default Unable to access Address Book after migrating Outlook 2000 to

Russ, i am having the same problem, but I have Windows Vista. I am running
Outlook 2000. My contacts display, but the rest of the story is the same as
lisa's. I don't know where to look for the PST files or Contact Folders. I
tried importing, but the first time it did not work. I I typed them all in to
no avail. they are in contacts but don't work for when I email. Secondly, I
have loaded and unloaded this program three different times. i did not do the
utility thing you are talking about. And I don't know what you are talking
about in re-read the article and follow those instruction. Will you direct me
please.

"Russ Valentine [MVP-Outlook]" wrote:

Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if you
ended up with more than one set of PST files or Contacts Folders during your
migration and don't have the correct one showing in the Address Book view
2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook,
re-add it and configure it the way the article tells you to.
--
Russ Valentine
[MVP-Outlook]
"Lissa" wrote in message
...
Thanks, Russ, I was hoping you would reply! I have followed the
instructions
you have provided in other posts to "install the Outlook Address Book
service" (changing the existing directory, seleccting Outlook Address
Book,
etc.)and those to "mark the Contact folder for use with your Address Book"
(Going to properties for Contacts folder and on the Outlook Address Book
tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already selected in
the latter. Nothing seems to work to allow me access to addresses. The
only
thing I seem to able to do is go to a name in the Contact list, press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that person
something, Outlook will auto-fill it again. Otherwise, I have to type in
every e-mail address completely. and continue to get the error message
(quoted above) whenever I click on the Address Book icon (or from drop
down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa

"Russ Valentine [MVP-Outlook]" wrote:

Never use the file migration utility. It does not work for Outlook.
It should be a simple matter to reconnect your Outlook Address Book.
What exactly did you try that didn't work?
--
Russ Valentine
[MVP-Outlook]
"Lissa" wrote in message
...
I have a new computer with Outlook 2003. I used a file migration
utility
to
bring over files/data/settings from old PC with Outlook 2000. I have
done
this twice, and each time, Outlook doesn't allow me access to the
Address
Book. I see all my info in Contacts, but I get this message when I try
to
open the Address Book: "The address list could not be displayed. The
Contacts folder associated with this address list could not be opened;
it
may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear and
helpful instructions in article #287563 ("posted several times daily")
BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above
instructions,
seems like a wholly disconnected folder, as I have no ability to use it
for
e-mail. I cannot even use the "To" button on new mail messages, but
must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa







 




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