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Delivery and Read Receipts
Our organization runs Office 2k (sp3) on XP Pro (sp1)
with an Exchange 2k (sp3) mail server. In general, I've told people in the past that Delivery/Read receipts are basically worthless once the message leaves your organization because there are too many variables in play with different mail servers and client settings. But sometimes I get asked for specific reasons why the sender isn't getting the response they're expecting. I've researched and read a lot about how delivery and read receipts are supposed to work, but it is still very confusing. If somebody has a link that describes how it works with different versions of Exchange, Outlook, and other services like Lotus, Eudora, Yahoo, etc..., it would sure be handy. I doubt such a beast exists. The specific question I have has to do with the reliability of these receipts when going outside our organization. Please check my understanding... In our environment described above, strictly on mail sent within our organization, Delivery and Read receipts are sender controlled. The recipient can't avoid sending these receipts. When sending mail to an individual who uses Exchange and Outlook, a delivery receipt should be sent when it reaches the Exchange server. Whether or not a read receipt would be sent would depend on if the recipient has Internet Mail Service Transport installed and what settings they've chosen for how to respond to read requests. Is this true no matter what version of Outlook they're using? What if, in this scenario, a delivery receipt is not received, but a read receipt is? Would that mean that either A) The delivery receipt feature is disabled on the Exchange server but the read receipt option is turned on at the Outlook client, or B) the mail server is something other than Exchange, but the client is Outlook? Can the delivery receipt be turned off on all Exchange versions? Will the delivery receipt feature work on non- Exchange servers? Is there a general rule of thumb that ISPs follow regarding delivery receipts if they are providing POP3 mail services? Thanks for any help you can give. I know I've asked a lot here. |
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