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#1
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can't launch Powerpoint 2004 for mac
Hello. I am at my wits end. I purchased office2004. everything works =
except=20 Powerpoint. I can't launch it. It starts up and gives me the error = "There's a=20 problem and we must quit. Sorry for the trouble ...." I have a crash report here that I will paste. I have uninstalled, reinstalled, everything. It's just powerpoint. Any help is much appreciated. Thank you very much. Scott Microsoft Error Reporting log version: 1.0 Error Signatu Exception: EXC_BAD_ACCESS Date/Time: 2004-05-23 02:12:14 -0400 Application Name: Microsoft PowerPoint Application Version: 11.0.0.040330 Module Name: unknown Module Version: unknown Module Offset: unknown Extra app info: Reg=3DEnglish Loc=3D0x0409=20 Thread 0 crashed: # 1 0xffff8260 in ( + 0x00000000) # 2 0x90014058 in _pthread_mutex_destroy + 0x00000038=20 (libSystem.B.dylib + 0x00014058) # 3 0x91ab6f78 in _ats_font_finalize + 0x00000110 (libCGATS.A.dylib +=20 0x00006f78) # 4 0x90190dac in _CFRelease + 0x000001E4 (CoreFoundation +=20 0x00000dac) # 5 0x91ab3e60 in _ats_font_create + 0x00000118 (libCGATS.A.dylib +=20 0x00003e60) # 6 0x91ab692c in _ats_font_create_private_data_with_platform_data +=20 0x00000084 (libCGATS.A.dylib + 0x0000692c) # 7 0x9367df6c in _CGFontCreateWithPlatformFontAndVariation +=20 0x00000058 (CoreGraphics + 0x000adf6c) # 8 0x96c0f0cc in _FillActiveStyleInfo + 0x0000003C (ATS + 0x0001f0cc) # 9 0x96c08e50 in _LLCStyleInfoCreateActiveStyleInfo + 0x000001C8 (ATS = + 0x00018e50) # 10 0x9158add4 in __ZN10TATSUStyle24ConstructActiveStyleInfoEv +=20 0x00000020 (QD + 0x0002add4) # 11 0x91567594 in __ZN10TATSUStyle12GetStyleInfoEPPK12LLCStyleInfo=2 0 + 0x00000028 (QD + 0x00007594) # 12 0x9159cf74 in __ZN10TATSUStyleeqERS_ + 0x00000038 (QD +=20 0x0003cf74) # 13 0x915a6f04 in __ZN13TATSUStyleSeteqERS_ + 0x00000068 (QD +=20 0x00046f04) # 14 0x9159cec8 in _ATSUCompareStyles + 0x00000074 (QD +=20 0x0003cec8) # 15 0x013ed9dc in (Microsoft PowerPoint + 0x003ce5fc) # 16 0x013edbf4 in (Microsoft PowerPoint + 0x003ce814) # 17 0x013edc78 in (Microsoft PowerPoint + 0x003ce898) # 18 0x013edcec in (Microsoft PowerPoint + 0x003ce90c) # 19 0x013edfe8 in (Microsoft PowerPoint + 0x003cec08) # 20 0x0140d664 in (Microsoft PowerPoint + 0x003ee284) # 21 0x0140dc2c in (Microsoft PowerPoint + 0x003ee84c) # 22 0x0140d840 in (Microsoft PowerPoint + 0x003ee460) # 23 0x0140bcec in (Microsoft PowerPoint + 0x003ec90c) # 24 0x013a5028 in (Microsoft PowerPoint + 0x00385c48) # 25 0x013a4c88 in (Microsoft PowerPoint + 0x003858a8) # 26 0x01059a80 in (Microsoft PowerPoint + 0x0003a6a0) # 27 0x01058048 in (Microsoft PowerPoint + 0x00038c68) # 28 0x010839ac in (Microsoft PowerPoint + 0x000645cc) # 29 0x01080378 in (Microsoft PowerPoint + 0x00060f98) # 30 0x01080bc8 in (Microsoft PowerPoint + 0x000617e8) # 31 0x010891f0 in (Microsoft PowerPoint + 0x00069e10) # 32 0x01088e0c in (Microsoft PowerPoint + 0x00069a2c) # 33 0x01088600 in (Microsoft PowerPoint + 0x00069220) # 34 0x01031c44 in (Microsoft PowerPoint + 0x00012864) # 35 0x0102edfc in (Microsoft PowerPoint + 0x0000fa1c) # 36 0x01023350 in (Microsoft PowerPoint + 0x00003f70) # 37 0x005787e4 in (MCPZ.stb + 0x000083f4) # 38 0x005786e8 in (MCPZ.stb + 0x000082f8) # 39 0x927d24e0 in _DispatchEventToHandlers + 0x0000014C (HIToolbox=20 + 0x000024e0) # 40 0x927d2754 in _SendEventToEventTargetInternal + 0x00000170=20 (HIToolbox + 0x00002754) # 41 0x927d6bbc in _SendEventToEventTargetWithOptions + 0x00000024=20 (HIToolbox + 0x00006bbc) # 42 0x927e3254 in=20 __Z29ToolboxEventDispatcherHandlerP25OpaqueEventHa ndlerCallRefP14Op aqueEventRefPv + 0x000002B4 (HIToolbox + 0x00013254) # 43 0x927d259c in _DispatchEventToHandlers + 0x00000208 (HIToolbox=20 + 0x0000259c) # 44 0x927d2754 in _SendEventToEventTargetInternal + 0x00000170=20 (HIToolbox + 0x00002754) # 45 0x927e4be4 in _SendEventToEventTarget + 0x00000024 (HIToolbox=20 + 0x00014be4) # 46 0x00592c6c in (MCPZ.stb + 0x0002287c) # 47 0x010315a4 in (Microsoft PowerPoint + 0x000121c4) # 48 0x0101ff14 in (Microsoft PowerPoint + 0x00000b34) # 49 0x01593f5c in (Microsoft PowerPoint + 0x00574b7c) PPC Thread State: srr0: 0xffff8260 srr1: 0x0200f030 vrsave: 0x00000000 xer: 0x20000000 lr: 0x90014058 ctr: 0x90014020 mq:0x00000000 r0: 0x00000001 r1: 0xbfffd610 r2: 0xa00011ac r3:0x00000004 r4: 0x00000000 r5: 0x00000000 r6: 0x000022c5 r7:0xa6bf0094 r8: 0xa6bf0094 r9: 0x00000000 r10: 0x00000000 r11:0xa1ab0694 r12: 0x90014020 r13: 0x00000000 r14: 0x00000000 r15:0x00000000 r16: 0x00000000 r17: 0x000022c5 r18: 0x00000001 r19:0x00000000 r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000 r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x090da3a0 r28: 0xa0004028 r29: 0x00000000 r30: 0x090da3a0 r31:0x90014028 Thread 1: # 1 0x90012688 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib +=20 0x00012688) # 2 0x9000d858 in _nanosleep + 0x00000078 (libSystem.B.dylib +=20 0x0000d858) # 3 0x9002d488 in _sleep + 0x00000048 (libSystem.B.dylib +=20 0x0002d488) # 4 0x0278960c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem=20 + 0x0006260c) # 5 0x02788ad8 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem=20 + 0x00061ad8) # 6 0x02788c04 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem=20 + 0x00061c04) # 7 0x027896e4 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem=20 + 0x000626e4) # 8 0x900247e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +=20 0x000247e4) PPC Thread State: srr0: 0x90012688 srr1: 0x0000d030 vrsave: 0x00000000 xer: 0x00000004 lr: 0x9000d858 ctr: 0x90012680 mq:0x00000000 r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x0000040b r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30 r8: 0x00000000 r9: 0x0000211f r10: 0x30cf95cd r11:0xa0003ed4 r12: 0x90012680 r13: 0x00000000 r14: 0x00000000 r15:0x00000000 r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000 r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000 r24: 0x00000000 r25: 0x00000026 r26: 0x00000098 r27:0x027994dc r28: 0xf0080bb0 r29: 0xa00011e0 r30: 0xf0080ba0 r31:0x9000d7f0 Thread 2: # 1 0x9004364c in _accept + 0x0000000C (libSystem.B.dylib +=20 0x0004364c) # 2 0x0272a224 in _FWaitForConnection + 0x00000030 (ShMem +=20 0x00003224) # 3 0x00748080 in (MCPCoreZ + 0x00015330) # 4 0x006a8d3c in (MCPZ.stb + 0x0013894c) # 5 0x006a8ee8 in (MCPZ.stb + 0x00138af8) # 6 0x903220e8 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +=20 0x000a20e8) # 7 0x902c6dbc in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +=20 0x00046dbc) # 8 0x900247e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +=20 0x000247e4) PPC Thread State: srr0: 0x9004364c srr1: 0x0000d030 vrsave: 0x00000000 xer: 0x00000000 lr: 0x0272a224 ctr: 0x90043640 mq:0x00000000 r0: 0x0000001e r1: 0xf01017b0 r2: 0x00000000 r3:0x00000010 r4: 0xf01017f8 r5: 0xf01017f0 r6: 0xf0101d40 r7:0x00000004 r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x027930f8 r12: 0x90043640 r13: 0x00000000 r14: 0x00000000 r15:0x00000000 r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000 r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000 r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x00000000 r28: 0x00000000 r29: 0x003d3210 r30: 0xf01018b8 r31:0xf01018b8 Thread 3: # 1 0x90018ce8 in _semaphore_timedwait_signal_trap + 0x00000008=20 (libSystem.B.dylib + 0x00018ce8) # 2 0x9000e888 in __pthread_cond_wait + 0x00000268 (libSystem.B.dylib=20 + 0x0000e888) # 3 0x90309814 in _MPWaitOnSemaphore + 0x000000B4 (CarbonCore +=20 0x00089814) # 4 0x006a93f4 in (MCPZ.stb + 0x00139004) # 5 0x903220e8 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +=20 0x000a20e8) # 6 0x902c6dbc in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +=20 0x00046dbc) # 7 0x900247e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +=20 0x000247e4) PPC Thread State: srr0: 0x90018ce8 srr1: 0x0000f030 vrsave: 0x00000000 xer: 0x00000004 lr: 0x9000e888 ctr: 0x90018ce0 mq:0x00000000 r0: 0xffffffd9 r1: 0xf0203cc0 r2: 0x0904a820 r3:0x00004527 r4: 0x00004603 r5: 0x0000003c r6: 0x00000000 r7:0xf0203a80 r8: 0x00000010 r9: 0x00000002 r10: 0xa000a458 r11:0xa0004488 r12: 0x90018ce0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000 r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000 r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000 r24: 0x00000000 r25: 0x00000001 r26: 0x9fffe648 r27:0xa02808ec r28: 0x0904a868 r29: 0xa00011ac r30: 0xa00011ac r31:0x9000e648 Thread 4: # 1 0x8fe26a08 in _mach_msg_trap + 0x00000008 (dyld + 0x00026a08) # 2 0x8fe321f4 in _mach_msg + 0x00000038 (dyld + 0x000321f4) # 3 0x8fe16538 in _server_loop + 0x00000088 (dyld + 0x00016538) # 4 0x8fe16368 in _start_debug_thread + 0x00000144 (dyld +=20 0x00016368) PPC Thread State: srr0: 0x8fe26a08 srr1: 0x0000d030 vrsave: 0x00000000 xer: 0x00000000 lr: 0x8fe321f4 ctr: 0x8fe1a99c mq:0x00000000 r0: 0xffffffe1 r1: 0x04e28cf0 r2: 0x00000000 r3:0x04e28d90 r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00005d03 r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x780c0334 r12: 0x8fe1a99c r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0 r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x04e28dd0 r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254 r24: 0x04e28d90 r25: 0x00000040 r26: 0x00005d03 r27:0x00000000 r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe164c4 Loaded modules: 0: Microsoft PowerPoint (11.0.0.040330 Reg=3DEnglish Loc=3D0x0409): / Volumes/10.2.8/Applications/Microsoft Office 2004/Microsoft PowerPoint 1: PowerPlantZ (11.0.0.040326 Reg=3DEnglish Loc=3D0x0000): /Volumes/ 10.2.8/Applications/Microsoft Office 2004/Office/Microsoft Component=20 Plugin 2: MCPZ.stb (11.0.0.040326 Reg=3DEnglish Loc=3D0x0000): /Volumes/10.2.8/ Applications/Microsoft Office 2004/Office/Microsoft Component Plugin 3: MCPCoreZ (11.0.0.040326 Reg=3DEnglish Loc=3D0x0000): /Volumes/10.2.8/ Applications/Microsoft Office 2004/Office/Microsoft Component Plugin 4: Microsoft PowerPoint (11.0.0.040330 Reg=3DEnglish Loc=3D0x0409): / Volumes/10.2.8/Applications/Microsoft Office 2004/Microsoft PowerPoint 5: Microsoft_Office_2001Z (11.0.0.040322 Reg=3DEnglish Loc=3D0x0409): / Volumes/10.2.8/Applications/Microsoft Office 2004/Office/Microsoft = Office 6: Microsoft_DrawingUI_2001Z (11.0.0.040322 Reg=3DEnglish Loc=3D0x0409): = / Volumes/10.2.8/Applications/Microsoft Office 2004/Office/Microsoft = Office 7: Microsoft_Drawing_2001Z (11.0.0.040322 Reg=3DEnglish Loc=3D0x0409): / Volumes/10.2.8/Applications/Microsoft Office 2004/Office/Microsoft = Office 8: ShMem (11.0.0.040322 Reg=3DEnglish Loc=3D0x0000): /Volumes/10.2.8/ Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ ShMem 9: Microsoft OLE X (11.0.0.040322 Reg=3DEnglish Loc=3D0x0000): /Volumes/ 10.2.8/Applications/Microsoft Office 2004/Office/Microsoft OLE 10: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib 11: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL 12: DVComponentGlue: /System/Library/Frameworks/ DVComponentGlue.framework/Versions/A/DVComponentGlue 13: dyld: /usr/lib/dyld 14: libSystem.B.dylib: /usr/lib/libSystem.B.dylib 15: CoreFoundation: /System/Library/Frameworks/ CoreFoundation.framework/Versions/A/CoreFoundation 16: CarbonCo /System/Library/Frameworks/CoreServices.framework/ Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore 17: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit 18: OSServices: /System/Library/Frameworks/CoreServices.framework/ Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices 19: CoreServices: /System/Library/Frameworks/CoreServices.framework/ Versions/A/CoreServices 20: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/ Versions/A/CoreAudio 21: DiskArbitration: /System/Library/PrivateFrameworks/ DiskArbitration.framework/Versions/A/DiskArbitration 22: ApplicationServices: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/ApplicationServices 23: DesktopServicesPriv: /System/Library/PrivateFrameworks/ DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv 24: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/ A/Libraries/libGL.dylib 25: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/ Versions/A/Libraries/libGLU.dylib 26: SystemConfiguration: /System/Library/Frameworks/ SystemConfiguration.framework/Versions/A/SystemConfiguration 27: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/ Carbon 28: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/ OpenGL 29: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/ Bom 30: CarbonSound: /System/Library/Frameworks/Carbon.framework/ Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound 31: LangAnalysis: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis 32: ColorSync: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync 33: SpeechSynthesis: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis 34: HTMLRendering: /System/Library/Frameworks/Carbon.framework/ Versions/A/Frameworks/HTMLRendering.framework/Versions/A/ HTMLRendering 35: QD: /System/Library/Frameworks/ApplicationServices.framework/ Versions/A/Frameworks/QD.framework/Versions/A/QD 36: AE: /System/Library/Frameworks/ApplicationServices.framework/ Versions/A/Frameworks/AE.framework/Versions/A/AE 37: PrintCo /System/Library/Frameworks/ApplicationServices.framework/ Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore 38: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/ Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/ SpeechRecognition 39: OpenScripting: /System/Library/Frameworks/Carbon.framework/ Versions/A/Frameworks/OpenScripting.framework/Versions/A/ OpenScripting 40: ImageCaptu /System/Library/Frameworks/Carbon.framework/ Versions/A/Frameworks/ImageCapture.framework/Versions/A/ ImageCapture 41: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/ Frameworks/Help.framework/Versions/A/Help 42: CommonPanels: /System/Library/Frameworks/Carbon.framework/ Versions/A/Frameworks/CommonPanels.framework/Versions/A/ CommonPanels 43: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/ Frameworks/Print.framework/Versions/A/Print 44: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/ A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI 45: NavigationServices: /System/Library/Frameworks/Carbon.framework/ Versions/A/Frameworks/NavigationServices.framework/Versions/A/ NavigationServices 46: libCGATS.A.dylib: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib 47: libCSync.A.dylib: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib 48: libPDFRIP.A.dylib: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib 49: libPSRIP.A.dylib: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib 50: libRIP.A.dylib: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib 51: QuickTime: /System/Library/Frameworks/QuickTime.framework/ Versions/A/QuickTime 52: FindByContent: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent 53: Security: /System/Library/Frameworks/Security.framework/Versions/A/ Security 54: LaunchServices: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices 55: CFNetwork: /System/Library/Frameworks/CoreServices.framework/ Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork 56: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/ A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox 57: HIServices: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices 58: CoreGraphics: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics 59: libcups.2.dylib: /usr/lib/libcups.2.dylib 60: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib 61: WebServicesCo /System/Library/Frameworks/ CoreServices.framework/Versions/A/Frameworks/ WebServicesCore.framework/Versions/A/WebServicesCore 62: libz.1.dylib: /usr/lib/libz.1.dylib 63: libresolv.9.dylib: /usr/lib/libresolv.9.dylib 64: SearchKit: /System/Library/Frameworks/CoreServices.framework/ Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit 65: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/ Frameworks/Ink.framework/Versions/A/Ink 66: libicucore.A.dylib: /usr/lib/libicucore.A.dylib 67: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib 68: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib 69: ATS: /System/Library/Frameworks/ApplicationServices.framework/ Versions/A/Frameworks/ATS.framework/Versions/A/ATS Operating System Information Operating System: Mac OS X 10.3.3 (Build 7F44) CPU: G4 (7400), Number: 1, Speed: 400 MHz gestaltPhysicalRAMSize err =3D 0, result =3D 512 MB gestaltSystemVersion err =3D 0, result =3D 0x1033 Screen: 1152 x 768, depth =3D 32, ltbr =3D 0, 0, 768, 1152 Microsoft Application Information: Error Reporting UUID: 32DCB3D0-AC6A-11D8-912D-003065F599F0 Time from launch: 0 hours, 0 minutes, 5 seconds Total errors on this client: 13 |
#2
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can't launch Powerpoint 2004 for mac
Scott, this newsgroup is primarily for PC users. There is another newsgroup
for Mac users. -- Sonia, MS PowerPoint MVP Team Autorun CD software, templates, and tutorials http://www.soniacoleman.com/ "Scott" wrote in message ... Hello. I am at my wits end. I purchased office2004. everything works except Powerpoint. I can't launch it. It starts up and gives me the error "There's a problem and we must quit. Sorry for the trouble ...." I have a crash report here that I will paste. I have uninstalled, reinstalled, everything. It's just powerpoint. Any help is much appreciated. Thank you very much. Scott Microsoft Error Reporting log version: 1.0 Error Signatu Exception: EXC_BAD_ACCESS Date/Time: 2004-05-23 02:12:14 -0400 Application Name: Microsoft PowerPoint Application Version: 11.0.0.040330 Module Name: unknown Module Version: unknown Module Offset: unknown Extra app info: Reg=English Loc=0x0409 Thread 0 crashed: # 1 0xffff8260 in ( + 0x00000000) # 2 0x90014058 in _pthread_mutex_destroy + 0x00000038 (libSystem.B.dylib + 0x00014058) # 3 0x91ab6f78 in _ats_font_finalize + 0x00000110 (libCGATS.A.dylib + 0x00006f78) # 4 0x90190dac in _CFRelease + 0x000001E4 (CoreFoundation + 0x00000dac) # 5 0x91ab3e60 in _ats_font_create + 0x00000118 (libCGATS.A.dylib + 0x00003e60) # 6 0x91ab692c in _ats_font_create_private_data_with_platform_data + 0x00000084 (libCGATS.A.dylib + 0x0000692c) # 7 0x9367df6c in _CGFontCreateWithPlatformFontAndVariation + 0x00000058 (CoreGraphics + 0x000adf6c) # 8 0x96c0f0cc in _FillActiveStyleInfo + 0x0000003C (ATS + 0x0001f0cc) # 9 0x96c08e50 in _LLCStyleInfoCreateActiveStyleInfo + 0x000001C8 (ATS + 0x00018e50) # 10 0x9158add4 in __ZN10TATSUStyle24ConstructActiveStyleInfoEv + 0x00000020 (QD + 0x0002add4) # 11 0x91567594 in __ZN10TATSUStyle12GetStyleInfoEPPK12LLCStyleInfo + 0x00000028 (QD + 0x00007594) # 12 0x9159cf74 in __ZN10TATSUStyleeqERS_ + 0x00000038 (QD + 0x0003cf74) # 13 0x915a6f04 in __ZN13TATSUStyleSeteqERS_ + 0x00000068 (QD + 0x00046f04) # 14 0x9159cec8 in _ATSUCompareStyles + 0x00000074 (QD + 0x0003cec8) # 15 0x013ed9dc in (Microsoft PowerPoint + 0x003ce5fc) # 16 0x013edbf4 in (Microsoft PowerPoint + 0x003ce814) # 17 0x013edc78 in (Microsoft PowerPoint + 0x003ce898) # 18 0x013edcec in (Microsoft PowerPoint + 0x003ce90c) # 19 0x013edfe8 in (Microsoft PowerPoint + 0x003cec08) # 20 0x0140d664 in (Microsoft PowerPoint + 0x003ee284) # 21 0x0140dc2c in (Microsoft PowerPoint + 0x003ee84c) # 22 0x0140d840 in (Microsoft PowerPoint + 0x003ee460) # 23 0x0140bcec in (Microsoft PowerPoint + 0x003ec90c) # 24 0x013a5028 in (Microsoft PowerPoint + 0x00385c48) # 25 0x013a4c88 in (Microsoft PowerPoint + 0x003858a8) # 26 0x01059a80 in (Microsoft PowerPoint + 0x0003a6a0) # 27 0x01058048 in (Microsoft PowerPoint + 0x00038c68) # 28 0x010839ac in (Microsoft PowerPoint + 0x000645cc) # 29 0x01080378 in (Microsoft PowerPoint + 0x00060f98) # 30 0x01080bc8 in (Microsoft PowerPoint + 0x000617e8) # 31 0x010891f0 in (Microsoft PowerPoint + 0x00069e10) # 32 0x01088e0c in (Microsoft PowerPoint + 0x00069a2c) # 33 0x01088600 in (Microsoft PowerPoint + 0x00069220) # 34 0x01031c44 in (Microsoft PowerPoint + 0x00012864) # 35 0x0102edfc in (Microsoft PowerPoint + 0x0000fa1c) # 36 0x01023350 in (Microsoft PowerPoint + 0x00003f70) # 37 0x005787e4 in (MCPZ.stb + 0x000083f4) # 38 0x005786e8 in (MCPZ.stb + 0x000082f8) # 39 0x927d24e0 in _DispatchEventToHandlers + 0x0000014C (HIToolbox + 0x000024e0) # 40 0x927d2754 in _SendEventToEventTargetInternal + 0x00000170 (HIToolbox + 0x00002754) # 41 0x927d6bbc in _SendEventToEventTargetWithOptions + 0x00000024 (HIToolbox + 0x00006bbc) # 42 0x927e3254 in __Z29ToolboxEventDispatcherHandlerP25OpaqueEventHa ndlerCallRefP14Op aqueEventRefPv + 0x000002B4 (HIToolbox + 0x00013254) # 43 0x927d259c in _DispatchEventToHandlers + 0x00000208 (HIToolbox + 0x0000259c) # 44 0x927d2754 in _SendEventToEventTargetInternal + 0x00000170 (HIToolbox + 0x00002754) # 45 0x927e4be4 in _SendEventToEventTarget + 0x00000024 (HIToolbox + 0x00014be4) # 46 0x00592c6c in (MCPZ.stb + 0x0002287c) # 47 0x010315a4 in (Microsoft PowerPoint + 0x000121c4) # 48 0x0101ff14 in (Microsoft PowerPoint + 0x00000b34) # 49 0x01593f5c in (Microsoft PowerPoint + 0x00574b7c) PPC Thread State: srr0: 0xffff8260 srr1: 0x0200f030 vrsave: 0x00000000 xer: 0x20000000 lr: 0x90014058 ctr: 0x90014020 mq:0x00000000 r0: 0x00000001 r1: 0xbfffd610 r2: 0xa00011ac r3:0x00000004 r4: 0x00000000 r5: 0x00000000 r6: 0x000022c5 r7:0xa6bf0094 r8: 0xa6bf0094 r9: 0x00000000 r10: 0x00000000 r11:0xa1ab0694 r12: 0x90014020 r13: 0x00000000 r14: 0x00000000 r15:0x00000000 r16: 0x00000000 r17: 0x000022c5 r18: 0x00000001 r19:0x00000000 r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000 r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x090da3a0 r28: 0xa0004028 r29: 0x00000000 r30: 0x090da3a0 r31:0x90014028 Thread 1: # 1 0x90012688 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib + 0x00012688) # 2 0x9000d858 in _nanosleep + 0x00000078 (libSystem.B.dylib + 0x0000d858) # 3 0x9002d488 in _sleep + 0x00000048 (libSystem.B.dylib + 0x0002d488) # 4 0x0278960c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem + 0x0006260c) # 5 0x02788ad8 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem + 0x00061ad8) # 6 0x02788c04 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem + 0x00061c04) # 7 0x027896e4 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem + 0x000626e4) # 8 0x900247e4 in __pthread_body + 0x00000024 (libSystem.B.dylib + 0x000247e4) PPC Thread State: srr0: 0x90012688 srr1: 0x0000d030 vrsave: 0x00000000 xer: 0x00000004 lr: 0x9000d858 ctr: 0x90012680 mq:0x00000000 r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x0000040b r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30 r8: 0x00000000 r9: 0x0000211f r10: 0x30cf95cd r11:0xa0003ed4 r12: 0x90012680 r13: 0x00000000 r14: 0x00000000 r15:0x00000000 r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000 r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000 r24: 0x00000000 r25: 0x00000026 r26: 0x00000098 r27:0x027994dc r28: 0xf0080bb0 r29: 0xa00011e0 r30: 0xf0080ba0 r31:0x9000d7f0 Thread 2: # 1 0x9004364c in _accept + 0x0000000C (libSystem.B.dylib + 0x0004364c) # 2 0x0272a224 in _FWaitForConnection + 0x00000030 (ShMem + 0x00003224) # 3 0x00748080 in (MCPCoreZ + 0x00015330) # 4 0x006a8d3c in (MCPZ.stb + 0x0013894c) # 5 0x006a8ee8 in (MCPZ.stb + 0x00138af8) # 6 0x903220e8 in __MP_CFMTaskProc + 0x0000001C (CarbonCore + 0x000a20e8) # 7 0x902c6dbc in _PrivateMPEntryPoint + 0x00000048 (CarbonCore + 0x00046dbc) # 8 0x900247e4 in __pthread_body + 0x00000024 (libSystem.B.dylib + 0x000247e4) PPC Thread State: srr0: 0x9004364c srr1: 0x0000d030 vrsave: 0x00000000 xer: 0x00000000 lr: 0x0272a224 ctr: 0x90043640 mq:0x00000000 r0: 0x0000001e r1: 0xf01017b0 r2: 0x00000000 r3:0x00000010 r4: 0xf01017f8 r5: 0xf01017f0 r6: 0xf0101d40 r7:0x00000004 r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x027930f8 r12: 0x90043640 r13: 0x00000000 r14: 0x00000000 r15:0x00000000 r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000 r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000 r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x00000000 r28: 0x00000000 r29: 0x003d3210 r30: 0xf01018b8 r31:0xf01018b8 Thread 3: # 1 0x90018ce8 in _semaphore_timedwait_signal_trap + 0x00000008 (libSystem.B.dylib + 0x00018ce8) # 2 0x9000e888 in __pthread_cond_wait + 0x00000268 (libSystem.B.dylib + 0x0000e888) # 3 0x90309814 in _MPWaitOnSemaphore + 0x000000B4 (CarbonCore + 0x00089814) # 4 0x006a93f4 in (MCPZ.stb + 0x00139004) # 5 0x903220e8 in __MP_CFMTaskProc + 0x0000001C (CarbonCore + 0x000a20e8) # 6 0x902c6dbc in _PrivateMPEntryPoint + 0x00000048 (CarbonCore + 0x00046dbc) # 7 0x900247e4 in __pthread_body + 0x00000024 (libSystem.B.dylib + 0x000247e4) PPC Thread State: srr0: 0x90018ce8 srr1: 0x0000f030 vrsave: 0x00000000 xer: 0x00000004 lr: 0x9000e888 ctr: 0x90018ce0 mq:0x00000000 r0: 0xffffffd9 r1: 0xf0203cc0 r2: 0x0904a820 r3:0x00004527 r4: 0x00004603 r5: 0x0000003c r6: 0x00000000 r7:0xf0203a80 r8: 0x00000010 r9: 0x00000002 r10: 0xa000a458 r11:0xa0004488 r12: 0x90018ce0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000 r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000 r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000 r24: 0x00000000 r25: 0x00000001 r26: 0x9fffe648 r27:0xa02808ec r28: 0x0904a868 r29: 0xa00011ac r30: 0xa00011ac r31:0x9000e648 Thread 4: # 1 0x8fe26a08 in _mach_msg_trap + 0x00000008 (dyld + 0x00026a08) # 2 0x8fe321f4 in _mach_msg + 0x00000038 (dyld + 0x000321f4) # 3 0x8fe16538 in _server_loop + 0x00000088 (dyld + 0x00016538) # 4 0x8fe16368 in _start_debug_thread + 0x00000144 (dyld + 0x00016368) PPC Thread State: srr0: 0x8fe26a08 srr1: 0x0000d030 vrsave: 0x00000000 xer: 0x00000000 lr: 0x8fe321f4 ctr: 0x8fe1a99c mq:0x00000000 r0: 0xffffffe1 r1: 0x04e28cf0 r2: 0x00000000 r3:0x04e28d90 r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00005d03 r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x780c0334 r12: 0x8fe1a99c r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0 r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x04e28dd0 r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254 r24: 0x04e28d90 r25: 0x00000040 r26: 0x00005d03 r27:0x00000000 r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe164c4 Loaded modules: 0: Microsoft PowerPoint (11.0.0.040330 Reg=English Loc=0x0409): / Volumes/10.2.8/Applications/Microsoft Office 2004/Microsoft PowerPoint 1: PowerPlantZ (11.0.0.040326 Reg=English Loc=0x0000): /Volumes/ 10.2.8/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin 2: MCPZ.stb (11.0.0.040326 Reg=English Loc=0x0000): /Volumes/10.2.8/ Applications/Microsoft Office 2004/Office/Microsoft Component Plugin 3: MCPCoreZ (11.0.0.040326 Reg=English Loc=0x0000): /Volumes/10.2.8/ Applications/Microsoft Office 2004/Office/Microsoft Component Plugin 4: Microsoft PowerPoint (11.0.0.040330 Reg=English Loc=0x0409): / Volumes/10.2.8/Applications/Microsoft Office 2004/Microsoft PowerPoint 5: Microsoft_Office_2001Z (11.0.0.040322 Reg=English Loc=0x0409): / Volumes/10.2.8/Applications/Microsoft Office 2004/Office/Microsoft Office 6: Microsoft_DrawingUI_2001Z (11.0.0.040322 Reg=English Loc=0x0409): / Volumes/10.2.8/Applications/Microsoft Office 2004/Office/Microsoft Office 7: Microsoft_Drawing_2001Z (11.0.0.040322 Reg=English Loc=0x0409): / Volumes/10.2.8/Applications/Microsoft Office 2004/Office/Microsoft Office 8: ShMem (11.0.0.040322 Reg=English Loc=0x0000): /Volumes/10.2.8/ Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ ShMem 9: Microsoft OLE X (11.0.0.040322 Reg=English Loc=0x0000): /Volumes/ 10.2.8/Applications/Microsoft Office 2004/Office/Microsoft OLE 10: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib 11: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL 12: DVComponentGlue: /System/Library/Frameworks/ DVComponentGlue.framework/Versions/A/DVComponentGlue 13: dyld: /usr/lib/dyld 14: libSystem.B.dylib: /usr/lib/libSystem.B.dylib 15: CoreFoundation: /System/Library/Frameworks/ CoreFoundation.framework/Versions/A/CoreFoundation 16: CarbonCo /System/Library/Frameworks/CoreServices.framework/ Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore 17: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit 18: OSServices: /System/Library/Frameworks/CoreServices.framework/ Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices 19: CoreServices: /System/Library/Frameworks/CoreServices.framework/ Versions/A/CoreServices 20: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/ Versions/A/CoreAudio 21: DiskArbitration: /System/Library/PrivateFrameworks/ DiskArbitration.framework/Versions/A/DiskArbitration 22: ApplicationServices: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/ApplicationServices 23: DesktopServicesPriv: /System/Library/PrivateFrameworks/ DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv 24: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/ A/Libraries/libGL.dylib 25: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/ Versions/A/Libraries/libGLU.dylib 26: SystemConfiguration: /System/Library/Frameworks/ SystemConfiguration.framework/Versions/A/SystemConfiguration 27: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/ Carbon 28: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/ OpenGL 29: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/ Bom 30: CarbonSound: /System/Library/Frameworks/Carbon.framework/ Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound 31: LangAnalysis: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis 32: ColorSync: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync 33: SpeechSynthesis: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis 34: HTMLRendering: /System/Library/Frameworks/Carbon.framework/ Versions/A/Frameworks/HTMLRendering.framework/Versions/A/ HTMLRendering 35: QD: /System/Library/Frameworks/ApplicationServices.framework/ Versions/A/Frameworks/QD.framework/Versions/A/QD 36: AE: /System/Library/Frameworks/ApplicationServices.framework/ Versions/A/Frameworks/AE.framework/Versions/A/AE 37: PrintCo /System/Library/Frameworks/ApplicationServices.framework/ Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore 38: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/ Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/ SpeechRecognition 39: OpenScripting: /System/Library/Frameworks/Carbon.framework/ Versions/A/Frameworks/OpenScripting.framework/Versions/A/ OpenScripting 40: ImageCaptu /System/Library/Frameworks/Carbon.framework/ Versions/A/Frameworks/ImageCapture.framework/Versions/A/ ImageCapture 41: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/ Frameworks/Help.framework/Versions/A/Help 42: CommonPanels: /System/Library/Frameworks/Carbon.framework/ Versions/A/Frameworks/CommonPanels.framework/Versions/A/ CommonPanels 43: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/ Frameworks/Print.framework/Versions/A/Print 44: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/ A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI 45: NavigationServices: /System/Library/Frameworks/Carbon.framework/ Versions/A/Frameworks/NavigationServices.framework/Versions/A/ NavigationServices 46: libCGATS.A.dylib: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib 47: libCSync.A.dylib: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib 48: libPDFRIP.A.dylib: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib 49: libPSRIP.A.dylib: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib 50: libRIP.A.dylib: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib 51: QuickTime: /System/Library/Frameworks/QuickTime.framework/ Versions/A/QuickTime 52: FindByContent: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent 53: Security: /System/Library/Frameworks/Security.framework/Versions/A/ Security 54: LaunchServices: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices 55: CFNetwork: /System/Library/Frameworks/CoreServices.framework/ Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork 56: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/ A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox 57: HIServices: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices 58: CoreGraphics: /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics 59: libcups.2.dylib: /usr/lib/libcups.2.dylib 60: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib 61: WebServicesCo /System/Library/Frameworks/ CoreServices.framework/Versions/A/Frameworks/ WebServicesCore.framework/Versions/A/WebServicesCore 62: libz.1.dylib: /usr/lib/libz.1.dylib 63: libresolv.9.dylib: /usr/lib/libresolv.9.dylib 64: SearchKit: /System/Library/Frameworks/CoreServices.framework/ Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit 65: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/ Frameworks/Ink.framework/Versions/A/Ink 66: libicucore.A.dylib: /usr/lib/libicucore.A.dylib 67: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib 68: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib 69: ATS: /System/Library/Frameworks/ApplicationServices.framework/ Versions/A/Frameworks/ATS.framework/Versions/A/ATS Operating System Information Operating System: Mac OS X 10.3.3 (Build 7F44) CPU: G4 (7400), Number: 1, Speed: 400 MHz gestaltPhysicalRAMSize err = 0, result = 512 MB gestaltSystemVersion err = 0, result = 0x1033 Screen: 1152 x 768, depth = 32, ltbr = 0, 0, 768, 1152 Microsoft Application Information: Error Reporting UUID: 32DCB3D0-AC6A-11D8-912D-003065F599F0 Time from launch: 0 hours, 0 minutes, 5 seconds Total errors on this client: 13 |
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can't launch Powerpoint 2004 for mac
For PowerPoint/Mac problems, you'd want the Public.Mac.Office.PowerPoint group,
Scott. -- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================ Featured Presenter, PowerPoint Live 2004 October 10-13, San Diego, CA www.PowerPointLive.com ================================================ |
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