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#21
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Office 2007 SP1 - unable to install
hi i'm having the same problem. I can't insert the CD cos i'm installing it from direct files in a network. -- xpcoolz ------------------------------------------------------------------------ xpcoolz's Profile: http://forums.techarena.in/member.php?userid=37468 View this thread: http://forums.techarena.in/showthread.php?t=870335 http://forums.techarena.in |
#22
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Office 2007 SP1 - unable to install
xpcoolz,
Just try inserting *any* data CD into your CD drive and reply back to let everyone know whether that worked for you. Debbie "xpcoolz" wrote in message ... hi i'm having the same problem. I can't insert the CD cos i'm installing it from direct files in a network. -- xpcoolz ------------------------------------------------------------------------ xpcoolz's Profile: http://forums.techarena.in/member.php?userid=37468 View this thread: http://forums.techarena.in/showthread.php?t=870335 http://forums.techarena.in |
#23
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Office 2007 SP1 - unable to install
Hi Chris,
I would like to check how things are going. Did you have the chance to try the troubleshooting steps? If you have any other questions, please do not hesitate to let me know. I look forward to your further updates. Sincerely, Emily Lin, Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ================================================== = When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ================================================== ==== This posting is provided "AS IS" with no warranties, and confers no rights. ================================================== ==== -------------------- X-Tomcat-ID: 145611164 References: MIME-Version: 1.0 Content-Type: text/plain Content-Transfer-Encoding: 7bit From: (Emily Lin) Organization: [Microsoft] Date: Fri, 14 Dec 2007 09:39:24 GMT Subject: Office 2007 SP1 - unable to install X-Tomcat-NG: microsoft.public.office.setup Message-ID: Newsgroups: microsoft.public.office.setup Lines: 262 Path: TK2MSFTNGHUB02.phx.gbl Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:8981 NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122 Hi Chris, In addition, please keep the Office 2007 CD in the CD-ROM drive and update SP1 again. What is the result? Sincerely, Emily Lin, Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ================================================= ===== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ================================================= ===== This posting is provided "AS IS" with no warranties, and confers no rights. ================================================= ===== -------------------- X-Tomcat-ID: 141302172 References: MIME-Version: 1.0 Content-Type: text/plain Content-Transfer-Encoding: 7bit From: (Emily Lin) Organization: [Microsoft] Date: Fri, 14 Dec 2007 09:15:22 GMT Subject: Office 2007 SP1 - unable to install X-Tomcat-NG: microsoft.public.office.setup Message-ID: Newsgroups: microsoft.public.office.setup Lines: 222 Path: TK2MSFTNGHUB02.phx.gbl Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:8980 NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122 Hi Chris, Thanks for your reply and the log files. Follow the steps below to see if it works. Let's use the Windows Installer Cleanup Utility to remove/reinstall Microsoft .NET Framework. 1. Download and install the Windows Installer Cleanup Utility. http://download.microsoft.com/downlo...BD/msicuu2.exe 2. After you install the Windows Installer CleanUp Utility, click Start menu- All Programs- Windows Install Clean Up. 3. Highlight all the entries related to Microsoft .NET Framework, click Remove to remove it. 4. Download and reinstall the .NET Framework 2.0 from the following webpage. Microsoft .NET Framework Version 2.0 Redistributable Package (x86) http://www.microsoft.com/downloads/d...DisplayLang=en Test the issue again. What is the result? If anything is unclear or if you have any other concerns, please don't hesitate to contact me. Sincerely, Emily Lin, Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ========================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ================================================ ====== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- From: "Chris" References: In-Reply-To: Subject: Office 2007 SP1 - unable to install Date: Thu, 13 Dec 2007 12:50:07 +0100 Lines: 156 Message-ID: MIME-Version: 1.0 Content-Type: text/plain; format=flowed; charset="iso-8859-2"; reply-type=original Content-Transfer-Encoding: 7bit X-Priority: 3 X-MSMail-Priority: Normal X-Newsreader: Microsoft Windows Mail 6.0.6000.16480 x-mimeole: Produced By Microsoft MimeOLE V6.0.6000.16545 X-MS-CommunityGroup-PostID: {438C707D-D5D1-48DA-96DA-7267F2C9AB98} X-MS-CommunityGroup-ThreadID: 1F1E0C17-AF83-46D6-B0B4-AD63E5F8647D X-MS-CommunityGroup-ParentID: 29216157-E2E8-48B5-8990-A4BE975EFA84 Newsgroups: microsoft.public.office.setup Path: TK2MSFTNGHUB02.phx.gbl Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:8958 NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1 X-Tomcat-NG: microsoft.public.office.setup Emily, I sent you logs. Also I went through steps you provided. #1 Repair went fine, no problems found, however apparently installer changed somthing becouse it requested restart. #2 I'm unable to install this package, error is "Not enough storage is available to process this command." However, having Vista I think I have already latest version installed? #3 There is pleanty of space, 80GBs on system drive, almost 200GBs on second. #4 I have MSOCache dir on system drive, contains: 1 031 038 717 bytes in 154 file(s), in 30 directories, difficult to say what's inside. Thanks for help, Chris "Emily Lin" wrote in message . .. Hi Chris, If possible, send the log file to me for further research. My email address is . At this point, follow the steps below to see if it works. #1 check the Office 2007 installation =============== 1. Go to Control Panel Add or Remove Programs. Go to Control Panel Programs Programs and Features. 2. Select Office 2007. Click Change. Choose Repair to repair it. Can it be finished properly? 3. If not, repair it from the Office 2007 installation CD. If it also doesn't work, there should be problem with the Office 2007 installation, refer to the following KB article to remove and reinstall Office 2007. 928218 How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature http://support.microsoft.com/default...b;EN-US;928218 Install the Office 2007 SP1 update again. If it doesn't work, go to next step. #2 Install the latest version of Windows Installer ========================== Patch deployment for the 2007 Office release system requires Microsoft Windows Installer 3.1. If you do not have the required Windows Installer version, you might receive an error message similar to the following during installation: "2007 Microsoft Office Suite Service Pack 1 (SP1) failed to install" Download and install the latest version of the Windows Installer (Instmsiw.exe) from the following link. http://www.microsoft.com/downloads/d...displaylang=en #3 Make sure that you have sufficient free disk space on the Windows system drive. ========================== Office 2007 Service Pack 1 (SP1) requires that you have at least 1.75 GB of free space on Windows Vista and at least 1.1 GB of free space on other versions of Windows, much of which will be returned after the installation is complete. #4 check the Local Install Source (LIS) for Office 2007 =============== Since all Office 2007 installs create a Local Install Source (LIS), updates such as SP1 will require this to be present and in good condition to complete. If users have tried to recover hard disk space by removing all or part of the LIS (the MSOCache folder), it will need to be repaired before applying SP1. Please insert the Office 2007 installation CD (or access the original Office 2007 installation source) and then choose Repair to repair the Office 2007 installation. It will restore the LIS. If anything is unclear or if you have any other concerns, please don't hesitate to contact me. Sincerely, Emily Lin, Microsoft Online Partner Support Get Secure! - www.microsoft.com/security =========== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ================================================== ==== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- From: "Chris" Subject: Office 2007 SP1 - unable to install Date: Wed, 12 Dec 2007 22:01:21 +0100 Lines: 32 Message-ID: MIME-Version: 1.0 Content-Type: text/plain; format=flowed; charset="iso-8859-2"; reply-type=original Content-Transfer-Encoding: 7bit X-Priority: 3 X-MSMail-Priority: Normal X-Newsreader: Microsoft Windows Mail 6.0.6000.16480 x-mimeole: Produced By Microsoft MimeOLE V6.0.6000.16545 X-MS-CommunityGroup-MessageCategory: {E4FCE0A9-75B4-4168-BFF9-16C22D8747EC} X-MS-CommunityGroup-PostID: {1F1E0C17-AF83-46D6-B0B4-AD63E5F8647D} Newsgroups: microsoft.public.office.setup Path: TK2MSFTNGHUB02.phx.gbl Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:8944 NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1 X-Tomcat-NG: microsoft.public.office.setup I'm getting errors in Event Log: When installing via Microsoft Update: Product: Microsoft Office Enterprise 2007 - Update '2007 Microsoft Office Suite Service Pack 1 (SP1)' could not be installed. Error code 1603. Additional information is available in the log file e:\tmp\MSI963d8.LOG. Additionally, MU interface displays error 78F (???) When I'm trying to install manually from extracted MSP: Product: Microsoft Office Enterprise 2007 - Error 1935.During installation component assembly {46174A62-FAFE-4BD6-9662-F9A9F588F034} error occured. HRESULT: 0x80131047. Assembly inteface: IAssemblyCacheItem, function: Commit, assembly name: Microsoft.Office.InfoPath.Client.Internal.Host,fil eVersion="12.0.6215.1000",version="12.0.0.0000000" ,culture="neutral",publicKeyToken= "71E9BCE111E9429C",processorArchitecture="MSIL " I had to translate this error, it might not be 100% accurate. I saw some solution about reinstaling or repairing NET Framework, but solution is rather for XP, at least installing Net 1.1 doesn't change anything. I enabled logging, but I'm getting tons of junk in log files and nothing conclusive. I'm using Vista Ultimate and Office 2007 Enterprise, also Project 2007 and Visio 2007 installed. Thanks for any ideas. Chris |
#24
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Office 2007 SP1 - unable to install
Sent: Friday, December 14, 2007 8:57 PM
To: Emily Lin (CS&S) Subject: Office 2007 SP1 install problem - from newsgroups Emily, I installed Cleanup Utility, however I don't have any entries on the list related to .NET Framework. When I'm trying to install .NET 2.0 from URL you provided, I'm getting: "This product is already installed as part of the operating system" What is interesting, I tried few times installing SP1 and it said once that it was successful, but after restart I still have SP1 to install, just size of update decreased to 162MB, before it was much bigger, however I'm not sure how big it was, something around 360mbytes I think. Thanks, Chris |
#25
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Office 2007 SP1 - unable to install
Sent: Friday, December 14, 2007 8:57 PM
To: Emily Lin (CS&S) Subject: Office 2007 SP1 install problem - from newsgroups Emily, I installed Cleanup Utility, however I don't have any entries on the list related to .NET Framework. When I'm trying to install .NET 2.0 from URL you provided, I'm getting: "This product is already installed as part of the operating system" What is interesting, I tried few times installing SP1 and it said once that it was successful, but after restart I still have SP1 to install, just size of update decreased to 162MB, before it was much bigger, however I'm not sure how big it was, something around 360mbytes I think. Thanks, Chris |
#26
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Office 2007 SP1 - unable to install
Hi Chris,
Per our product team's suggestion, the error 78f may be fixed that you insert a CD (such as Office 2007 CD) in the CD-ROM and install the SP1 update. If it works for you, I would like to collect the information below for our product team's further research. If it doesn't work, skip the information collecting part. 1. Machine Information 1. OS and Version 2. # DRIVES 3. Computer Maker 4. Model 2. Office Setup Log Files 1. Log files created during the initial product install since this is when the problem is probably introduced on the system. 3. DVD/CD Letter 4. Office SKU 5. Office Language 6. How was Office installed? (Pre-Installed?) As you have Office 2007 Enterprise, also Project 2007 and Visio 2007 installed on the computer, you should install 3 SP1 updates for these 3 products. You may have installed one SP1 updates. So, it is normal that it prompt you to install another SP1 update. 1. Office Project 2007 Service Pack 1 2. 2007 Microsoft Office Suite Service Pack 1 3. Microsoft Office Visio 2007 Service Pack 1 To determine whether the SP1 is installed properly, go to Control Panel Programs Programs and Features highlight Office 2007, click the link "click here for support information" to check if the version is 12.0.6215.1000. Which SP1 update is it still prompt you to install? If the Office 2007 SP1 is still not installed, uninstall Office 2007 and then reinstall it. What is the result? If anything is unclear or if you have any other concerns, please don't hesitate to contact me. Sincerely, Emily Lin, Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ================================================== ==== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ================================================== ==== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- X-Tomcat-ID: 59447711 References: vByT6UjPIHA.360 @TK2MSFTNGHUB02.phx.gbl MIME-Version: 1.0 Content-Type: text/plain Content-Transfer-Encoding: 7bit From: (Emily Lin) Organization: [Microsoft] Date: Mon, 17 Dec 2007 06:34:57 GMT Subject: Office 2007 SP1 - unable to install X-Tomcat-NG: microsoft.public.office.setup Message-ID: Newsgroups: microsoft.public.office.setup Lines: 307 Path: TK2MSFTNGHUB02.phx.gbl Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:9032 NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122 Hi Chris, I would like to check how things are going. Did you have the chance to try the troubleshooting steps? If you have any other questions, please do not hesitate to let me know. I look forward to your further updates. Sincerely, Emily Lin, Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ================================================= == When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ================================================= ===== This posting is provided "AS IS" with no warranties, and confers no rights. ================================================= ===== -------------------- X-Tomcat-ID: 145611164 References: MIME-Version: 1.0 Content-Type: text/plain Content-Transfer-Encoding: 7bit From: (Emily Lin) Organization: [Microsoft] Date: Fri, 14 Dec 2007 09:39:24 GMT Subject: Office 2007 SP1 - unable to install X-Tomcat-NG: microsoft.public.office.setup Message-ID: Newsgroups: microsoft.public.office.setup Lines: 262 Path: TK2MSFTNGHUB02.phx.gbl Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:8981 NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122 Hi Chris, In addition, please keep the Office 2007 CD in the CD-ROM drive and update SP1 again. What is the result? Sincerely, Emily Lin, Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ================================================ ====== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ================================================ ====== This posting is provided "AS IS" with no warranties, and confers no rights. ================================================ ====== -------------------- X-Tomcat-ID: 141302172 References: MIME-Version: 1.0 Content-Type: text/plain Content-Transfer-Encoding: 7bit From: (Emily Lin) Organization: [Microsoft] Date: Fri, 14 Dec 2007 09:15:22 GMT Subject: Office 2007 SP1 - unable to install X-Tomcat-NG: microsoft.public.office.setup Message-ID: Newsgroups: microsoft.public.office.setup Lines: 222 Path: TK2MSFTNGHUB02.phx.gbl Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:8980 NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122 Hi Chris, Thanks for your reply and the log files. Follow the steps below to see if it works. Let's use the Windows Installer Cleanup Utility to remove/reinstall Microsoft .NET Framework. 1. Download and install the Windows Installer Cleanup Utility. http://download.microsoft.com/downlo...BD/msicuu2.exe 2. After you install the Windows Installer CleanUp Utility, click Start menu- All Programs- Windows Install Clean Up. 3. Highlight all the entries related to Microsoft .NET Framework, click Remove to remove it. 4. Download and reinstall the .NET Framework 2.0 from the following webpage. Microsoft .NET Framework Version 2.0 Redistributable Package (x86) http://www.microsoft.com/downloads/d...DisplayLang=en Test the issue again. What is the result? If anything is unclear or if you have any other concerns, please don't hesitate to contact me. Sincerely, Emily Lin, Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ========================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. =============================================== ======= This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- From: "Chris" References: In-Reply-To: Subject: Office 2007 SP1 - unable to install Date: Thu, 13 Dec 2007 12:50:07 +0100 Lines: 156 Message-ID: MIME-Version: 1.0 Content-Type: text/plain; format=flowed; charset="iso-8859-2"; reply-type=original Content-Transfer-Encoding: 7bit X-Priority: 3 X-MSMail-Priority: Normal X-Newsreader: Microsoft Windows Mail 6.0.6000.16480 x-mimeole: Produced By Microsoft MimeOLE V6.0.6000.16545 X-MS-CommunityGroup-PostID: {438C707D-D5D1-48DA-96DA-7267F2C9AB98} X-MS-CommunityGroup-ThreadID: 1F1E0C17-AF83-46D6-B0B4-AD63E5F8647D X-MS-CommunityGroup-ParentID: 29216157-E2E8-48B5-8990-A4BE975EFA84 Newsgroups: microsoft.public.office.setup Path: TK2MSFTNGHUB02.phx.gbl Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:8958 NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1 X-Tomcat-NG: microsoft.public.office.setup Emily, I sent you logs. Also I went through steps you provided. #1 Repair went fine, no problems found, however apparently installer changed somthing becouse it requested restart. #2 I'm unable to install this package, error is "Not enough storage is available to process this command." However, having Vista I think I have already latest version installed? #3 There is pleanty of space, 80GBs on system drive, almost 200GBs on second. #4 I have MSOCache dir on system drive, contains: 1 031 038 717 bytes in 154 file(s), in 30 directories, difficult to say what's inside. Thanks for help, Chris "Emily Lin" wrote in message .. . Hi Chris, If possible, send the log file to me for further research. My email address is . At this point, follow the steps below to see if it works. #1 check the Office 2007 installation =============== 1. Go to Control Panel Add or Remove Programs. Go to Control Panel Programs Programs and Features. 2. Select Office 2007. Click Change. Choose Repair to repair it. Can it be finished properly? 3. If not, repair it from the Office 2007 installation CD. If it also doesn't work, there should be problem with the Office 2007 installation, refer to the following KB article to remove and reinstall Office 2007. 928218 How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature http://support.microsoft.com/default...b;EN-US;928218 Install the Office 2007 SP1 update again. If it doesn't work, go to next step. #2 Install the latest version of Windows Installer ========================== Patch deployment for the 2007 Office release system requires Microsoft Windows Installer 3.1. If you do not have the required Windows Installer version, you might receive an error message similar to the following during installation: "2007 Microsoft Office Suite Service Pack 1 (SP1) failed to install" Download and install the latest version of the Windows Installer (Instmsiw.exe) from the following link. http://www.microsoft.com/downloads/d...displaylang=en #3 Make sure that you have sufficient free disk space on the Windows system drive. ========================== Office 2007 Service Pack 1 (SP1) requires that you have at least 1.75 GB of free space on Windows Vista and at least 1.1 GB of free space on other versions of Windows, much of which will be returned after the installation is complete. #4 check the Local Install Source (LIS) for Office 2007 =============== Since all Office 2007 installs create a Local Install Source (LIS), updates such as SP1 will require this to be present and in good condition to complete. If users have tried to recover hard disk space by removing all or part of the LIS (the MSOCache folder), it will need to be repaired before applying SP1. Please insert the Office 2007 installation CD (or access the original Office 2007 installation source) and then choose Repair to repair the Office 2007 installation. It will restore the LIS. If anything is unclear or if you have any other concerns, please don't hesitate to contact me. Sincerely, Emily Lin, Microsoft Online Partner Support Get Secure! - www.microsoft.com/security =========== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ================================================== ==== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- From: "Chris" Subject: Office 2007 SP1 - unable to install Date: Wed, 12 Dec 2007 22:01:21 +0100 Lines: 32 Message-ID: MIME-Version: 1.0 Content-Type: text/plain; format=flowed; charset="iso-8859-2"; reply-type=original Content-Transfer-Encoding: 7bit X-Priority: 3 X-MSMail-Priority: Normal X-Newsreader: Microsoft Windows Mail 6.0.6000.16480 x-mimeole: Produced By Microsoft MimeOLE V6.0.6000.16545 X-MS-CommunityGroup-MessageCategory: {E4FCE0A9-75B4-4168-BFF9-16C22D8747EC} X-MS-CommunityGroup-PostID: {1F1E0C17-AF83-46D6-B0B4-AD63E5F8647D} Newsgroups: microsoft.public.office.setup Path: TK2MSFTNGHUB02.phx.gbl Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:8944 NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1 X-Tomcat-NG: microsoft.public.office.setup I'm getting errors in Event Log: When installing via Microsoft Update: Product: Microsoft Office Enterprise 2007 - Update '2007 Microsoft Office Suite Service Pack 1 (SP1)' could not be installed. Error code 1603. Additional information is available in the log file e:\tmp\MSI963d8.LOG. Additionally, MU interface displays error 78F (???) When I'm trying to install manually from extracted MSP: Product: Microsoft Office Enterprise 2007 - Error 1935.During installation component assembly {46174A62-FAFE-4BD6-9662-F9A9F588F034} error occured. HRESULT: 0x80131047. Assembly inteface: IAssemblyCacheItem, function: Commit, assembly name: Microsoft.Office.InfoPath.Client.Internal.Host,fi leVersion="12.0.6215.1000",version="12.0.0.0000000 ",culture="neutral",publicKeyToken= "71E9BCE111E9429C",processorArchitecture="MSIL " I had to translate this error, it might not be 100% accurate. I saw some solution about reinstaling or repairing NET Framework, but solution is rather for XP, at least installing Net 1.1 doesn't change anything. I enabled logging, but I'm getting tons of junk in log files and nothing conclusive. I'm using Vista Ultimate and Office 2007 Enterprise, also Project 2007 and Visio 2007 installed. Thanks for any ideas. Chris |
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Office 2007 SP1 - unable to install
thx it worked! i connect to the network again and it installs nicely. But now here comes another problem. After I install the SP1 everytime I launch one of the office app (ppoint, winword, excel) windows installer will start. This is quite annoying for me, is there anything to irradicate it? the readme file in microsoft windows installer cleanup utility showed that it can't be used in microsoft office 2007. -- xpcoolz ------------------------------------------------------------------------ xpcoolz's Profile: http://forums.techarena.in/member.php?userid=37468 View this thread: http://forums.techarena.in/showthread.php?t=870335 http://forums.techarena.in |
#28
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Office 2007 SP1 - unable to install
Use this tool from MS. It should fix your installer issue
http://support.microsoft.com/kb/290301 -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "xpcoolz" wrote in message ... thx it worked! i connect to the network again and it installs nicely. But now here comes another problem. After I install the SP1 everytime I launch one of the office app (ppoint, winword, excel) windows installer will start. This is quite annoying for me, is there anything to irradicate it? the readme file in microsoft windows installer cleanup utility showed that it can't be used in microsoft office 2007. -- xpcoolz ------------------------------------------------------------------------ xpcoolz's Profile: http://forums.techarena.in/member.php?userid=37468 View this thread: http://forums.techarena.in/showthread.php?t=870335 http://forums.techarena.in |
#29
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Office 2007 SP1 - unable to install
*** NOTE: The Windows Installer Clean Up Utility should not be used to remove the 2007 Microsoft Office System installation information. *** it doesn't work -- xpcoolz ------------------------------------------------------------------------ xpcoolz's Profile: http://forums.techarena.in/member.php?userid=37468 View this thread: http://forums.techarena.in/showthread.php?t=870335 http://forums.techarena.in |
#30
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Office 2007 SP1 - unable to install
Sent: Tuesday, December 18, 2007 9:21 PM
To: Emily Lin (CS&S) Subject: Office 2007 SP1 install problem - from newsgroups Emily, I tried installing SP1 with source DVD in drive, however no luck, it didn't change anything. Later on I uninstalled Office, rebooted and then SP1 installed successfully. It's a pity I was unable to determine exact cause, anyway - it helped. Thanks, Chris -------------------- X-Tomcat-ID: 64690591 References: vByT6UjPIHA.360 @TK2MSFTNGHUB02.phx.gbl MIME-Version: 1.0 Content-Type: text/plain Content-Transfer-Encoding: 7bit From: (Emily Lin) Organization: [Microsoft] Date: Mon, 17 Dec 2007 07:10:39 GMT Subject: Office 2007 SP1 - unable to install X-Tomcat-NG: microsoft.public.office.setup Message-ID: Newsgroups: microsoft.public.office.setup Lines: 386 Path: TK2MSFTNGHUB02.phx.gbl Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:9035 NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182 Hi Chris, Per our product team's suggestion, the error 78f may be fixed that you insert a CD (such as Office 2007 CD) in the CD-ROM and install the SP1 update. If it works for you, I would like to collect the information below for our product team's further research. If it doesn't work, skip the information collecting part. 1. Machine Information 1. OS and Version 2. # DRIVES 3. Computer Maker 4. Model 2. Office Setup Log Files 1. Log files created during the initial product install since this is when the problem is probably introduced on the system. 3. DVD/CD Letter 4. Office SKU 5. Office Language 6. How was Office installed? (Pre-Installed?) As you have Office 2007 Enterprise, also Project 2007 and Visio 2007 installed on the computer, you should install 3 SP1 updates for these 3 products. You may have installed one SP1 updates. So, it is normal that it prompt you to install another SP1 update. 1. Office Project 2007 Service Pack 1 2. 2007 Microsoft Office Suite Service Pack 1 3. Microsoft Office Visio 2007 Service Pack 1 To determine whether the SP1 is installed properly, go to Control Panel Programs Programs and Features highlight Office 2007, click the link "click here for support information" to check if the version is 12.0.6215.1000. Which SP1 update is it still prompt you to install? If the Office 2007 SP1 is still not installed, uninstall Office 2007 and then reinstall it. What is the result? If anything is unclear or if you have any other concerns, please don't hesitate to contact me. Sincerely, Emily Lin, Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ================================================= ===== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ================================================= ===== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- X-Tomcat-ID: 59447711 References: vByT6UjPIHA.360 MIME-Version: 1.0 Content-Type: text/plain Content-Transfer-Encoding: 7bit From: (Emily Lin) Organization: [Microsoft] Date: Mon, 17 Dec 2007 06:34:57 GMT Subject: Office 2007 SP1 - unable to install X-Tomcat-NG: microsoft.public.office.setup Message-ID: Newsgroups: microsoft.public.office.setup Lines: 307 Path: TK2MSFTNGHUB02.phx.gbl Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:9032 NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122 Hi Chris, I would like to check how things are going. Did you have the chance to try the troubleshooting steps? If you have any other questions, please do not hesitate to let me know. I look forward to your further updates. Sincerely, Emily Lin, Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ================================================ === When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ================================================ ====== This posting is provided "AS IS" with no warranties, and confers no rights. ================================================ ====== -------------------- X-Tomcat-ID: 145611164 References: MIME-Version: 1.0 Content-Type: text/plain Content-Transfer-Encoding: 7bit From: (Emily Lin) Organization: [Microsoft] Date: Fri, 14 Dec 2007 09:39:24 GMT Subject: Office 2007 SP1 - unable to install X-Tomcat-NG: microsoft.public.office.setup Message-ID: Newsgroups: microsoft.public.office.setup Lines: 262 Path: TK2MSFTNGHUB02.phx.gbl Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:8981 NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122 Hi Chris, In addition, please keep the Office 2007 CD in the CD-ROM drive and update SP1 again. What is the result? Sincerely, Emily Lin, Microsoft Online Partner Support Get Secure! - www.microsoft.com/security =============================================== ======= When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. =============================================== ======= This posting is provided "AS IS" with no warranties, and confers no rights. =============================================== ======= -------------------- X-Tomcat-ID: 141302172 References: MIME-Version: 1.0 Content-Type: text/plain Content-Transfer-Encoding: 7bit From: (Emily Lin) Organization: [Microsoft] Date: Fri, 14 Dec 2007 09:15:22 GMT Subject: Office 2007 SP1 - unable to install X-Tomcat-NG: microsoft.public.office.setup Message-ID: Newsgroups: microsoft.public.office.setup Lines: 222 Path: TK2MSFTNGHUB02.phx.gbl Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:8980 NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122 Hi Chris, Thanks for your reply and the log files. Follow the steps below to see if it works. Let's use the Windows Installer Cleanup Utility to remove/reinstall Microsoft .NET Framework. 1. Download and install the Windows Installer Cleanup Utility. http://download.microsoft.com/downlo...BD/msicuu2.exe 2. After you install the Windows Installer CleanUp Utility, click Start menu- All Programs- Windows Install Clean Up. 3. Highlight all the entries related to Microsoft .NET Framework, click Remove to remove it. 4. Download and reinstall the .NET Framework 2.0 from the following webpage. Microsoft .NET Framework Version 2.0 Redistributable Package (x86) http://www.microsoft.com/downloads/d...DisplayLang=en Test the issue again. What is the result? If anything is unclear or if you have any other concerns, please don't hesitate to contact me. Sincerely, Emily Lin, Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ========================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ============================================== ======== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- From: "Chris" References: In-Reply-To: Subject: Office 2007 SP1 - unable to install Date: Thu, 13 Dec 2007 12:50:07 +0100 Lines: 156 Message-ID: MIME-Version: 1.0 Content-Type: text/plain; format=flowed; charset="iso-8859-2"; reply-type=original Content-Transfer-Encoding: 7bit X-Priority: 3 X-MSMail-Priority: Normal X-Newsreader: Microsoft Windows Mail 6.0.6000.16480 x-mimeole: Produced By Microsoft MimeOLE V6.0.6000.16545 X-MS-CommunityGroup-PostID: {438C707D-D5D1-48DA-96DA-7267F2C9AB98} X-MS-CommunityGroup-ThreadID: 1F1E0C17-AF83-46D6-B0B4-AD63E5F8647D X-MS-CommunityGroup-ParentID: 29216157-E2E8-48B5-8990-A4BE975EFA84 Newsgroups: microsoft.public.office.setup Path: TK2MSFTNGHUB02.phx.gbl Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:8958 NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1 X-Tomcat-NG: microsoft.public.office.setup Emily, I sent you logs. Also I went through steps you provided. #1 Repair went fine, no problems found, however apparently installer changed somthing becouse it requested restart. #2 I'm unable to install this package, error is "Not enough storage is available to process this command." However, having Vista I think I have already latest version installed? #3 There is pleanty of space, 80GBs on system drive, almost 200GBs on second. #4 I have MSOCache dir on system drive, contains: 1 031 038 717 bytes in 154 file(s), in 30 directories, difficult to say what's inside. Thanks for help, Chris "Emily Lin" wrote in message . .. Hi Chris, If possible, send the log file to me for further research. My email address is . At this point, follow the steps below to see if it works. #1 check the Office 2007 installation =============== 1. Go to Control Panel Add or Remove Programs. Go to Control Panel Programs Programs and Features. 2. Select Office 2007. Click Change. Choose Repair to repair it. Can it be finished properly? 3. If not, repair it from the Office 2007 installation CD. If it also doesn't work, there should be problem with the Office 2007 installation, refer to the following KB article to remove and reinstall Office 2007. 928218 How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature http://support.microsoft.com/default...b;EN-US;928218 Install the Office 2007 SP1 update again. If it doesn't work, go to next step. #2 Install the latest version of Windows Installer ========================== Patch deployment for the 2007 Office release system requires Microsoft Windows Installer 3.1. If you do not have the required Windows Installer version, you might receive an error message similar to the following during installation: "2007 Microsoft Office Suite Service Pack 1 (SP1) failed to install" Download and install the latest version of the Windows Installer (Instmsiw.exe) from the following link. http://www.microsoft.com/downloads/d...displaylang=en #3 Make sure that you have sufficient free disk space on the Windows system drive. ========================== Office 2007 Service Pack 1 (SP1) requires that you have at least 1.75 GB of free space on Windows Vista and at least 1.1 GB of free space on other versions of Windows, much of which will be returned after the installation is complete. #4 check the Local Install Source (LIS) for Office 2007 =============== Since all Office 2007 installs create a Local Install Source (LIS), updates such as SP1 will require this to be present and in good condition to complete. If users have tried to recover hard disk space by removing all or part of the LIS (the MSOCache folder), it will need to be repaired before applying SP1. Please insert the Office 2007 installation CD (or access the original Office 2007 installation source) and then choose Repair to repair the Office 2007 installation. It will restore the LIS. If anything is unclear or if you have any other concerns, please don't hesitate to contact me. Sincerely, Emily Lin, Microsoft Online Partner Support Get Secure! - www.microsoft.com/security =========== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ================================================== ==== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- From: "Chris" Subject: Office 2007 SP1 - unable to install Date: Wed, 12 Dec 2007 22:01:21 +0100 Lines: 32 Message-ID: MIME-Version: 1.0 Content-Type: text/plain; format=flowed; charset="iso-8859-2"; reply-type=original Content-Transfer-Encoding: 7bit X-Priority: 3 X-MSMail-Priority: Normal X-Newsreader: Microsoft Windows Mail 6.0.6000.16480 x-mimeole: Produced By Microsoft MimeOLE V6.0.6000.16545 X-MS-CommunityGroup-MessageCategory: {E4FCE0A9-75B4-4168-BFF9-16C22D8747EC} X-MS-CommunityGroup-PostID: {1F1E0C17-AF83-46D6-B0B4-AD63E5F8647D} Newsgroups: microsoft.public.office.setup Path: TK2MSFTNGHUB02.phx.gbl Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.setup:8944 NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1 X-Tomcat-NG: microsoft.public.office.setup I'm getting errors in Event Log: When installing via Microsoft Update: Product: Microsoft Office Enterprise 2007 - Update '2007 Microsoft Office Suite Service Pack 1 (SP1)' could not be installed. Error code 1603. Additional information is available in the log file e:\tmp\MSI963d8.LOG. Additionally, MU interface displays error 78F (???) When I'm trying to install manually from extracted MSP: Product: Microsoft Office Enterprise 2007 - Error 1935.During installation component assembly {46174A62-FAFE-4BD6-9662-F9A9F588F034} error occured. HRESULT: 0x80131047. Assembly inteface: IAssemblyCacheItem, function: Commit, assembly name: Microsoft.Office.InfoPath.Client.Internal.Host,fil eVersion="12.0.6215.1000",version="12.0.0.0000000" ,culture="neutral",publicKeyToken= "71E9BCE111E9429C",processorArchitecture="MSIL " I had to translate this error, it might not be 100% accurate. I saw some solution about reinstaling or repairing NET Framework, but solution is rather for XP, at least installing Net 1.1 doesn't change anything. I enabled logging, but I'm getting tons of junk in log files and nothing conclusive. I'm using Vista Ultimate and Office 2007 Enterprise, also Project 2007 and Visio 2007 installed. Thanks for any ideas. Chris |
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