Outlook 2003 Signature keeps defaulting back...

On Terminal Server 2000, with Office Professional 2003 installed, and roaming
profiles this is what the users get (FYI, this is only 1 Terminal server, so
they aren't switching between servers):
1. Users log in, create signature in outlook (for both reply and new)
2. Users select that signature
3. Everything works fine
4. Users log off and back on to same server
5. Users go into outlook, but signatures are set back to none, and have
to "re-select" them from the dropdown list.

Is this a known bug in Outlook 2003 or is it an option set in Policy, or...?

--
Paul Berkenpas
Technical Support III
Gill Industries, Inc.

Signature information in Outlook 2003 is per-account and stored with profile
information. Do users have Write access to the Windows Messaging Subsystem
key in the registry, particularly the 9375CFF0413111d3B88A00104B2A6676
subkey?

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"MysticPAB" wrote in message
...
On Terminal Server 2000, with Office Professional 2003 installed, and
roaming
profiles this is what the users get (FYI, this is only 1 Terminal server,
so
they aren't switching between servers):
1. Users log in, create signature in outlook (for both reply and new)
2. Users select that signature
3. Everything works fine
4. Users log off and back on to same server
5. Users go into outlook, but signatures are set back to none, and have
to "re-select" them from the dropdown list.

Is this a known bug in Outlook 2003 or is it an option set in Policy,
or...?

--
Paul Berkenpas
Technical Support III
Gill Industries, Inc.

Sue,
I checked and the users only had read access to that registry key. I
made the change to allow "everyone" full control and this has yielded in the
same result, as the signature doesn't show up by default after logging off
and back on.

Do you have any other possible fixes for this problem?

Thank you,

Paul

"Sue Mosher [MVP-Outlook]" wrote:

Signature information in Outlook 2003 is per-account and stored with profile
information. Do users have Write access to the Windows Messaging Subsystem
key in the registry, particularly the 9375CFF0413111d3B88A00104B2A6676
subkey?

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"MysticPAB" wrote in message
...
On Terminal Server 2000, with Office Professional 2003 installed, and
roaming
profiles this is what the users get (FYI, this is only 1 Terminal server,
so
they aren't switching between servers):
1. Users log in, create signature in outlook (for both reply and new)
2. Users select that signature
3. Everything works fine
4. Users log off and back on to same server
5. Users go into outlook, but signatures are set back to none, and have
to "re-select" them from the dropdown list.

Is this a known bug in Outlook 2003 or is it an option set in Policy,
or...?

--
Paul Berkenpas
Technical Support III
Gill Industries, Inc.

Sue,
I made the change you suggested (gave "Everyone" full control of that
registry key) and I am getting the same result: Signature is set to none
after logging out and back in to the same server.

Do you have any other fixes to try?

Thank you,

Paul Berkenpas
Technical Support III
Gill Industries, Inc.

"Sue Mosher [MVP-Outlook]" wrote:

Signature information in Outlook 2003 is per-account and stored with profile
information. Do users have Write access to the Windows Messaging Subsystem
key in the registry, particularly the 9375CFF0413111d3B88A00104B2A6676
subkey?

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"MysticPAB" wrote in message
...
On Terminal Server 2000, with Office Professional 2003 installed, and
roaming
profiles this is what the users get (FYI, this is only 1 Terminal server,
so
they aren't switching between servers):
1. Users log in, create signature in outlook (for both reply and new)
2. Users select that signature
3. Everything works fine
4. Users log off and back on to same server
5. Users go into outlook, but signatures are set back to none, and have
to "re-select" them from the dropdown list.

Is this a known bug in Outlook 2003 or is it an option set in Policy,
or...?

--
Paul Berkenpas
Technical Support III
Gill Industries, Inc.

Did you grant full control to the subkeys, too? That's where the per-account
settings are.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"MysticPAB" wrote in message
...
Sue,
I checked and the users only had read access to that registry key. I
made the change to allow "everyone" full control and this has yielded in
the
same result, as the signature doesn't show up by default after logging off
and back on.

Do you have any other possible fixes for this problem?

Thank you,

Paul

"Sue Mosher [MVP-Outlook]" wrote:

Signature information in Outlook 2003 is per-account and stored with
profile
information. Do users have Write access to the Windows Messaging
Subsystem
key in the registry, particularly the 9375CFF0413111d3B88A00104B2A6676
subkey?


"MysticPAB" wrote in message
...
On Terminal Server 2000, with Office Professional 2003 installed, and
roaming
profiles this is what the users get (FYI, this is only 1 Terminal
server,
so
they aren't switching between servers):
1. Users log in, create signature in outlook (for both reply and new)
2. Users select that signature
3. Everything works fine
4. Users log off and back on to same server
5. Users go into outlook, but signatures are set back to none, and
have
to "re-select" them from the dropdown list.

Is this a known bug in Outlook 2003 or is it an option set in Policy,
or...?

--
Paul Berkenpas
Technical Support III
Gill Industries, Inc.

Have you applied Office 2003 SP1 yet? There was a hotfix for roaming profile
signature keys rolled into the SP -- see
http://support.microsoft.com/?id=837019

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"MysticPAB" wrote in message
...
Sue,
I checked and the users only had read access to that registry key. I
made the change to allow "everyone" full control and this has yielded in
the
same result, as the signature doesn't show up by default after logging
off
and back on.

Do you have any other possible fixes for this problem?

Thank you,

Paul

"Sue Mosher [MVP-Outlook]" wrote:

Signature information in Outlook 2003 is per-account and stored with
profile
information. Do users have Write access to the Windows Messaging
Subsystem
key in the registry, particularly the 9375CFF0413111d3B88A00104B2A6676
subkey?


"MysticPAB" wrote in message
...
On Terminal Server 2000, with Office Professional 2003 installed, and
roaming
profiles this is what the users get (FYI, this is only 1 Terminal
server,
so
they aren't switching between servers):
1. Users log in, create signature in outlook (for both reply and new)
2. Users select that signature
3. Everything works fine
4. Users log off and back on to same server
5. Users go into outlook, but signatures are set back to none, and
have
to "re-select" them from the dropdown list.

Is this a known bug in Outlook 2003 or is it an option set in Policy,
or...?

--
Paul Berkenpas
Technical Support III
Gill Industries, Inc.

Yes, I have just double-checked. I also went higher to the parent keys and
tried changing their permissions (just to see) and I am still yielding the
same result.

"Sue Mosher [MVP-Outlook]" wrote:

Did you grant full control to the subkeys, too? That's where the per-account
settings are.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"MysticPAB" wrote in message
...
Sue,
I checked and the users only had read access to that registry key. I
made the change to allow "everyone" full control and this has yielded in
the
same result, as the signature doesn't show up by default after logging off
and back on.

Do you have any other possible fixes for this problem?

Thank you,

Paul

"Sue Mosher [MVP-Outlook]" wrote:

Signature information in Outlook 2003 is per-account and stored with
profile
information. Do users have Write access to the Windows Messaging
Subsystem
key in the registry, particularly the 9375CFF0413111d3B88A00104B2A6676
subkey?


"MysticPAB" wrote in message
...
On Terminal Server 2000, with Office Professional 2003 installed, and
roaming
profiles this is what the users get (FYI, this is only 1 Terminal
server,
so
they aren't switching between servers):
1. Users log in, create signature in outlook (for both reply and new)
2. Users select that signature
3. Everything works fine
4. Users log off and back on to same server
5. Users go into outlook, but signatures are set back to none, and
have
to "re-select" them from the dropdown list.

Is this a known bug in Outlook 2003 or is it an option set in Policy,
or...?

--
Paul Berkenpas
Technical Support III
Gill Industries, Inc.

Yep, I am currently running SP1. I even tried reverting back to
pre-sp1 and then I ran the hotfix (837019) to see if that alone would
remide the problem, but no dice.

:/


"Sue Mosher [MVP-Outlook]" wrote in message ...
Have you applied Office 2003 SP1 yet? There was a hotfix for roaming profile
signature keys rolled into the SP -- see
http://support.microsoft.com/?id=837019

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"MysticPAB" wrote in message
...
Sue,
I checked and the users only had read access to that registry key. I
made the change to allow "everyone" full control and this has yielded in
the
same result, as the signature doesn't show up by default after logging
off
and back on.

Do you have any other possible fixes for this problem?

Thank you,

Paul

"Sue Mosher [MVP-Outlook]" wrote:

Signature information in Outlook 2003 is per-account and stored with
profile
information. Do users have Write access to the Windows Messaging
Subsystem
key in the registry, particularly the 9375CFF0413111d3B88A00104B2A6676
subkey?


"MysticPAB" wrote in message
...
On Terminal Server 2000, with Office Professional 2003 installed, and
roaming
profiles this is what the users get (FYI, this is only 1 Terminal
server,
so
they aren't switching between servers):
1. Users log in, create signature in outlook (for both reply and new)
2. Users select that signature
3. Everything works fine
4. Users log off and back on to same server
5. Users go into outlook, but signatures are set back to none, and
have
to "re-select" them from the dropdown list.

Is this a known bug in Outlook 2003 or is it an option set in Policy,
or...?

--
Paul Berkenpas
Technical Support III
Gill Industries, Inc.