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#31
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How do I contact MS for Pub 2003 help if it was pre-installed
Hi Box ),
in the newsgroups you posted: || Congratulations, you're wrong. I just called HP and they said I || have to talk to you. || || I ordered an HP desktop and paid extra to have Publisher installed. || I just can't believe that you provide no facility for email support || in this situation. Stop and think about that for a second. How is || someone supposed to get support in this situtation? I should have added that it might be worth a call to see if you can get free support, but you will for sure need your product ID. There have been occasions where MS has skipped the fees. -- Brian Kvalheim Microsoft Publisher MVP http://www.publishermvps.com ~pay it forward~ This posting is provided "AS IS" with no warranties, and confers no rights. |
#32
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How do I contact MS for Pub 2003 help if it was pre-installed
Hi Box ),
in the newsgroups you posted: || Congratulations, you're wrong. I just called HP and they said I || have to talk to you. || || I ordered an HP desktop and paid extra to have Publisher installed. || I just can't believe that you provide no facility for email support || in this situation. Stop and think about that for a second. How is || someone supposed to get support in this situtation? I should have added that it might be worth a call to see if you can get free support, but you will for sure need your product ID. There have been occasions where MS has skipped the fees. -- Brian Kvalheim Microsoft Publisher MVP http://www.publishermvps.com ~pay it forward~ This posting is provided "AS IS" with no warranties, and confers no rights. |
#33
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How do I contact MS for Pub 2003 help if it was pre-installed
A small child turns to Ed, and exclaims: "Look! Look! A post from Box
!"... Congratulations, you're wrong. Well, actually there are more possibilities 1) Brian's wrong 2) HP's wrong 3) Neither of the above (i.e. something like Brian provided an accurate response to the situation provided, but the situation in reality is different to that described here, meaning that HP were correct with regards to the accurate reality scenario) I just called HP and they said I have to talk to you. They said "Go and talk to Brian Kvalheim"? Brian is not a representative of Microsoft. Neither am I, and it isn't that likely that you will meet one here. I ordered an HP desktop and paid extra to have Publisher installed. I just can't believe that you provide no facility for email support in this situation. I don't provide email support for anyone apart from very good friends. Brian may be a little more relaxed about this, I don't know. Do you have a Certificate of Authenticity for your copy of Publisher? Certificates of Authenticity are normally only issued for OEM licenses, not boxed copies. Or at least they were last time I checked. I haven't got a boxed Publisher 2003, so I can't check up on that. Do you have an original Publisher box for this copy of Publisher? If yes, then this copy is almost certainly not an OEM copy, and Microsoft are able to provide support for it. Do you have a Publisher installation CD-ROM? Does it say "For distribution only with a new PC" on it? If yes to the first, and no to the second, then your copy is not an OEM copy. If the Publisher CD-ROM is provided on your restore/recovery CD from HP, then the license is almost certainly OEM, and HP are obliged to support. OEM licensing means that HP (or any other computer manufacturer for that matter), buy in licenses en masse for copies of Publisher. The contract is not between you and Microsoft, but between HP and Microsoft. Your contract is with HP. The terms of HP's contract with Microsoft is that HP are responsible for providing all support for the product, if the product is OEM. Microsoft got paid far less for the product than it would cost retail, so you don't get the same standard of service as you would with a boxed copy. Normally, all pre-installations are done using OEM licenses. However, occasionally some OEMs will preinstall a boxed copy for you. -- Ed Bennett - MVP Microsoft Publisher http://www.mvps.org/the_nerd/ Before reading this message, view the disclaimer: http://mvps.org/the_nerd/disclaim.htm |
#34
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How do I contact MS for Pub 2003 help if it was pre-installed
A small child turns to Ed, and exclaims: "Look! Look! A post from Box
!"... Congratulations, you're wrong. Well, actually there are more possibilities 1) Brian's wrong 2) HP's wrong 3) Neither of the above (i.e. something like Brian provided an accurate response to the situation provided, but the situation in reality is different to that described here, meaning that HP were correct with regards to the accurate reality scenario) I just called HP and they said I have to talk to you. They said "Go and talk to Brian Kvalheim"? Brian is not a representative of Microsoft. Neither am I, and it isn't that likely that you will meet one here. I ordered an HP desktop and paid extra to have Publisher installed. I just can't believe that you provide no facility for email support in this situation. I don't provide email support for anyone apart from very good friends. Brian may be a little more relaxed about this, I don't know. Do you have a Certificate of Authenticity for your copy of Publisher? Certificates of Authenticity are normally only issued for OEM licenses, not boxed copies. Or at least they were last time I checked. I haven't got a boxed Publisher 2003, so I can't check up on that. Do you have an original Publisher box for this copy of Publisher? If yes, then this copy is almost certainly not an OEM copy, and Microsoft are able to provide support for it. Do you have a Publisher installation CD-ROM? Does it say "For distribution only with a new PC" on it? If yes to the first, and no to the second, then your copy is not an OEM copy. If the Publisher CD-ROM is provided on your restore/recovery CD from HP, then the license is almost certainly OEM, and HP are obliged to support. OEM licensing means that HP (or any other computer manufacturer for that matter), buy in licenses en masse for copies of Publisher. The contract is not between you and Microsoft, but between HP and Microsoft. Your contract is with HP. The terms of HP's contract with Microsoft is that HP are responsible for providing all support for the product, if the product is OEM. Microsoft got paid far less for the product than it would cost retail, so you don't get the same standard of service as you would with a boxed copy. Normally, all pre-installations are done using OEM licenses. However, occasionally some OEMs will preinstall a boxed copy for you. -- Ed Bennett - MVP Microsoft Publisher http://www.mvps.org/the_nerd/ Before reading this message, view the disclaimer: http://mvps.org/the_nerd/disclaim.htm |
#35
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How do I contact MS for Pub 2003 help if it was pre-installed
A small child turns to Ed, and exclaims: "Look! Look! A post from Box
!"... Congratulations, you're wrong. Well, actually there are more possibilities 1) Brian's wrong 2) HP's wrong 3) Neither of the above (i.e. something like Brian provided an accurate response to the situation provided, but the situation in reality is different to that described here, meaning that HP were correct with regards to the accurate reality scenario) I just called HP and they said I have to talk to you. They said "Go and talk to Brian Kvalheim"? Brian is not a representative of Microsoft. Neither am I, and it isn't that likely that you will meet one here. I ordered an HP desktop and paid extra to have Publisher installed. I just can't believe that you provide no facility for email support in this situation. I don't provide email support for anyone apart from very good friends. Brian may be a little more relaxed about this, I don't know. Do you have a Certificate of Authenticity for your copy of Publisher? Certificates of Authenticity are normally only issued for OEM licenses, not boxed copies. Or at least they were last time I checked. I haven't got a boxed Publisher 2003, so I can't check up on that. Do you have an original Publisher box for this copy of Publisher? If yes, then this copy is almost certainly not an OEM copy, and Microsoft are able to provide support for it. Do you have a Publisher installation CD-ROM? Does it say "For distribution only with a new PC" on it? If yes to the first, and no to the second, then your copy is not an OEM copy. If the Publisher CD-ROM is provided on your restore/recovery CD from HP, then the license is almost certainly OEM, and HP are obliged to support. OEM licensing means that HP (or any other computer manufacturer for that matter), buy in licenses en masse for copies of Publisher. The contract is not between you and Microsoft, but between HP and Microsoft. Your contract is with HP. The terms of HP's contract with Microsoft is that HP are responsible for providing all support for the product, if the product is OEM. Microsoft got paid far less for the product than it would cost retail, so you don't get the same standard of service as you would with a boxed copy. Normally, all pre-installations are done using OEM licenses. However, occasionally some OEMs will preinstall a boxed copy for you. -- Ed Bennett - MVP Microsoft Publisher http://www.mvps.org/the_nerd/ Before reading this message, view the disclaimer: http://mvps.org/the_nerd/disclaim.htm |
#36
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How do I contact MS for Pub 2003 help if it was pre-installed
I think the disclaimer 'such as' pretty much gave that away. Maybe you should call HP and have them explain it to you.
"Brian Kvalheim - [MSFT MVP]" wrote: Hi Box ), in the newsgroups you posted: || That was obviuosly an example, but thanks for answering the wrong || question. Now how about answering my previous questions about || kerning? How was it obvious that is was an example. Do a search of this newsgroup to see how many times people have asked how to insert page numbers in Publisher 2002/2003 because they changed the menu options from Publisher 2000. How about you get off your high horse? -- Brian Kvalheim Microsoft Publisher MVP http://www.publishermvps.com ~pay it forward~ This posting is provided "AS IS" with no warranties, and confers no rights. |
#37
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How do I contact MS for Pub 2003 help if it was pre-installed
I think the disclaimer 'such as' pretty much gave that away. Maybe you should call HP and have them explain it to you.
"Brian Kvalheim - [MSFT MVP]" wrote: Hi Box ), in the newsgroups you posted: || That was obviuosly an example, but thanks for answering the wrong || question. Now how about answering my previous questions about || kerning? How was it obvious that is was an example. Do a search of this newsgroup to see how many times people have asked how to insert page numbers in Publisher 2002/2003 because they changed the menu options from Publisher 2000. How about you get off your high horse? -- Brian Kvalheim Microsoft Publisher MVP http://www.publishermvps.com ~pay it forward~ This posting is provided "AS IS" with no warranties, and confers no rights. |
#38
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How do I contact MS for Pub 2003 help if it was pre-installed
I think the disclaimer 'such as' pretty much gave that away. Maybe you should call HP and have them explain it to you.
"Brian Kvalheim - [MSFT MVP]" wrote: Hi Box ), in the newsgroups you posted: || That was obviuosly an example, but thanks for answering the wrong || question. Now how about answering my previous questions about || kerning? How was it obvious that is was an example. Do a search of this newsgroup to see how many times people have asked how to insert page numbers in Publisher 2002/2003 because they changed the menu options from Publisher 2000. How about you get off your high horse? -- Brian Kvalheim Microsoft Publisher MVP http://www.publishermvps.com ~pay it forward~ This posting is provided "AS IS" with no warranties, and confers no rights. |
#39
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How do I contact MS for Pub 2003 help if it was pre-installed
Hi Box ),
in the newsgroups you posted: || I think the disclaimer 'such as' pretty much gave that away. Maybe || you should call HP and have them explain it to you. I don't work for MS -- Brian Kvalheim Microsoft Publisher MVP http://www.publishermvps.com ~pay it forward~ This posting is provided "AS IS" with no warranties, and confers no rights. |
#40
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How do I contact MS for Pub 2003 help if it was pre-installed
Hi Box ),
in the newsgroups you posted: || I think the disclaimer 'such as' pretty much gave that away. Maybe || you should call HP and have them explain it to you. I don't work for MS -- Brian Kvalheim Microsoft Publisher MVP http://www.publishermvps.com ~pay it forward~ This posting is provided "AS IS" with no warranties, and confers no rights. |
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