How do I contact MS for Pub 2003 help if it was pre-installed on c

Hi Box ),
in the newsgroups
you posted:

|| I think the disclaimer 'such as' pretty much gave that away. Maybe
|| you should call HP and have them explain it to you.

I don't work for MS
--
Brian Kvalheim
Microsoft Publisher MVP
http://www.publishermvps.com
~pay it forward~

This posting is provided "AS IS" with no warranties, and
confers no rights.

Hi Box ),
in the newsgroups
you posted:

|| I know you don't do much work for MS.

I don't do ANY work for MS. I am an accountant for a investment company.
--
Brian Kvalheim
Microsoft Publisher MVP
http://www.publishermvps.com
~pay it forward~

This posting is provided "AS IS" with no warranties, and
confers no rights.

I know you don't do much work for MS.

"Brian Kvalheim - [MSFT MVP]" wrote:

Hi Box ),
in the newsgroups
you posted:

|| I think the disclaimer 'such as' pretty much gave that away. Maybe
|| you should call HP and have them explain it to you.

I don't work for MS
--
Brian Kvalheim
Microsoft Publisher MVP
http://www.publishermvps.com
~pay it forward~

This posting is provided "AS IS" with no warranties, and
confers no rights.

I know you don't do much work for MS.

"Brian Kvalheim - [MSFT MVP]" wrote:

Hi Box ),
in the newsgroups
you posted:

|| I think the disclaimer 'such as' pretty much gave that away. Maybe
|| you should call HP and have them explain it to you.

I don't work for MS
--
Brian Kvalheim
Microsoft Publisher MVP
http://www.publishermvps.com
~pay it forward~

This posting is provided "AS IS" with no warranties, and
confers no rights.

Actually, dear Box, you're already in a very good place if you have a
specific question. You are more than welcome to ask darned near any
Publisher-related question here. Most questions are answered within a few
hours. (Everybody has to sleep at some point.)

Unfortunately you've discovered a *major* problem with buying OEM software -
nobody wants to claim responsibility for support. The trade-off? You may
have paid less than full retail price for the software. I'm not saying this
is fair, but this is the way it is.

--
JoAnn Paules
MVP Microsoft [Publisher]



"Box" wrote in message
...
You're telling me that if I have a Publisher specific issue, such as 'how
do I insert page numbers?' HP is going to provide that support?

"Brian Kvalheim - [MSFT MVP]" wrote:

Hi Box ),
in the newsgroups
you posted:

|| Publisher came on my computer but when I try to use product support
|| to contact MS by email I get shunted to a list of computer makers
|| with no way to ask MS about the product.

OEM. Means you need to contact HP.

|| I find it unlikely that HP can help me with Publisher questions.
|| How about a path to email support for those of us that bought a
|| computer with Pub. installed.

But HP does offer support for Publisher.

|| Overall, I think quality and support for these probucts is horrible.
|| Next time I'll buy Adobe Pagemaker.

Wouldn't matter. OEM software is OEM software and is supported by OEMs.
MS
isn't the only one my friend. Had you bought Publisher RETAIL you would
get
the same service and support as you would Adobe Pagemaker.

--
Brian Kvalheim
Microsoft Publisher MVP
http://www.publishermvps.com
~pay it forward~

This posting is provided "AS IS" with no warranties, and
confers no rights.





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If the program is an OEM version, that means that HP buys it very cheaply from
MS and installs it on the machines they sell. In turn for the reduced price
that HP gets from MS, HP is required to provide technical support for the
program -- they have to spend their bucks to train their TS people on
Publisher. That's how OEM works. You may think it's stupid, but you get your
software cheaper that way.

OTOH, if you paid extra for the program (probably paid regular retail price),
HP has just served as the vendor. In that case, MS will support the program.

All of that said, this newsgroup is NOT Microsoft Technical Support. MS has
Tech Support phone numbers to call for that. You should be able to find them
on the MS web site if there's nothing in your program documentation.

MS may host the newsgroup on their servers, but it is not staffed by paid MS
employees. The people who answer questions here are just other users, like
you.


On Fri, 30 Jul 2004 11:09:01 -0700, Box wrote:

Congratulations, you're wrong. I just called HP and they said I have to talk
to you.

I ordered an HP desktop and paid extra to have Publisher installed. I just
can't believe that you provide no facility for email support in this
situation. Stop and think about that for a second. How is someone supposed
to get support in this situtation?

"Brian Kvalheim - [MSFT MVP]" wrote:

Hi Box ),
in the newsgroups
you posted:

|| You're telling me that if I have a Publisher specific issue, such as
|| 'how do I insert page numbers?' HP is going to provide that support?

Yup. Not sure if they will charge ya, but yup. That is what is called OEM
and OEM support.

--
Brian Kvalheim
Microsoft Publisher MVP
http://www.publishermvps.com
~pay it forward~

This posting is provided "AS IS" with no warranties, and
confers no rights.

Watch your "tone of voice", Box. As I said in another reply, the folks who are
answering your questions are other users like you. They aren't MS employees.
If you want to talk to the latter, to to the MS web site.

On Fri, 30 Jul 2004 11:11:01 -0700, Box wrote:

Or how about the one regarding universal widow and orphan control?

"Mary Sauer" wrote:

Do you want to know how to insert page numbers in Publisher? Insert,
section...

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.mvps.org/msauer/
news://msnews.microsoft.com
"Box" wrote in message
...
You're telling me that if I have a Publisher specific issue, such as 'how
do I
insert page numbers?' HP is going to provide that support?

"Brian Kvalheim - [MSFT MVP]" wrote:

Hi Box ),
in the newsgroups
you posted:

|| Publisher came on my computer but when I try to use product support
|| to contact MS by email I get shunted to a list of computer makers
|| with no way to ask MS about the product.

OEM. Means you need to contact HP.

|| I find it unlikely that HP can help me with Publisher questions.
|| How about a path to email support for those of us that bought a
|| computer with Pub. installed.

But HP does offer support for Publisher.

|| Overall, I think quality and support for these probucts is horrible.
|| Next time I'll buy Adobe Pagemaker.

Wouldn't matter. OEM software is OEM software and is supported by OEMs.
MS
isn't the only one my friend. Had you bought Publisher RETAIL you would
get
the same service and support as you would Adobe Pagemaker.

--
Brian Kvalheim
Microsoft Publisher MVP
http://www.publishermvps.com
~pay it forward~

This posting is provided "AS IS" with no warranties, and
confers no rights.

Look if you buy HP garbage troublesome faulty trash from the no support no
warranty company you must expect to get into trouble, as you have been
ripped-off big time.

Look if you buy HP garbage troublesome faulty trash from the no support no
warranty company you must expect to get into trouble, as you have been
ripped-off big time.

Box wrote:
Or how about the one regarding universal widow and orphan control?

You are an idiot!

1) This isn't Microsoft. It is a peer-to-peer newsgroup. MS employees do
not post here and, in the unlikely even that someone from MS does, they post
here in their own time, and not as a representative or spokesperson for MS.

2) You have an OEM (that's Original /Equipment/ Manufacturer - i.e. HP)
licence. This means that HP (regardless of what they tell you) is the first,
last and only means of support. MS does not, cannot and, indeed, will not
support OEM licensed software. Suggest you read the EULA. Paragraph five
states: -

"PRODUCT SUPPORT. SOFTWARE support for the SOFTWARE is not provided by MS,
Microsoft Corporation, or their affiliates or subsidiaries. For product
support, please refer to Manufacturer's support number provided in the
documentation for the HARDWARE. Should you have any questions concerning
this EULA, or if you desire to contact Manufacturer for any other reason,
please refer to the address provided in the documentation for the HARDWARE
(i.e. your computer manual)."

3) All the questions you've asked can be answered by using the very
extensive help. I don't see why we should waste our time answering questions
you could have answered yourself using the resources at your disposal. But
you're too lazy to help yourself, obviously.