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#1
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2 personal folders!
Hi,
Outlook 2000 on Windows 2K In Outlook Today and with the folder tree totally collapsed, a work colleague has 2 Personal Folders i.e. +(icon)Outlook Today - [Personal Folders] +(icon)Personal Folders +(icon)Personal Folders Apart from not understanding how Outlook is allowing two folders with identical names, she claims that the second Personal Folder appeared 'as if by magic'. In addition, Outlook will not delete the second 'Personal Folders' folder (presumably because it's called Personal Folders). Would be grateful for any thoughts on why/how this might have happened, why is Outlook allowing two folders with the same name and how can the second folder be deleted (we've tried renaming the folder but the rename option is greyed-out). |
#2
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2 personal folders!
If you can't just R click and close the duplicate, the user has a corrupt
profile from migrating data incorrectly. Easy to fix if you had posted a more complete account of the version. Outlook 2000 has 2 completely different modes. Specify which this is. -- Russ Valentine [MVP-Outlook] "Tim Silver" wrote in message ... Hi, Outlook 2000 on Windows 2K In Outlook Today and with the folder tree totally collapsed, a work colleague has 2 Personal Folders i.e. +(icon)Outlook Today - [Personal Folders] +(icon)Personal Folders +(icon)Personal Folders Apart from not understanding how Outlook is allowing two folders with identical names, she claims that the second Personal Folder appeared 'as if by magic'. In addition, Outlook will not delete the second 'Personal Folders' folder (presumably because it's called Personal Folders). Would be grateful for any thoughts on why/how this might have happened, why is Outlook allowing two folders with the same name and how can the second folder be deleted (we've tried renaming the folder but the rename option is greyed-out). |
#3
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2 personal folders!
Thanks for quick response.
Outlook is set-up for 'Internet Mail Only' - I assume that's what you mean? "Russ Valentine [MVP-Outlook]" wrote: If you can't just R click and close the duplicate, the user has a corrupt profile from migrating data incorrectly. Easy to fix if you had posted a more complete account of the version. Outlook 2000 has 2 completely different modes. Specify which this is. -- Russ Valentine [MVP-Outlook] "Tim Silver" wrote in message ... Hi, Outlook 2000 on Windows 2K In Outlook Today and with the folder tree totally collapsed, a work colleague has 2 Personal Folders i.e. +(icon)Outlook Today - [Personal Folders] +(icon)Personal Folders +(icon)Personal Folders Apart from not understanding how Outlook is allowing two folders with identical names, she claims that the second Personal Folder appeared 'as if by magic'. In addition, Outlook will not delete the second 'Personal Folders' folder (presumably because it's called Personal Folders). Would be grateful for any thoughts on why/how this might have happened, why is Outlook allowing two folders with the same name and how can the second folder be deleted (we've tried renaming the folder but the rename option is greyed-out). |
#4
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2 personal folders!
It is. That's too bad. IMO has no provision for creating new profiles.
You'll have to edit the registry directly to get rid of the invalid references to PST files. Pay special attention to the actual name of these folders. That's what you'll be looking for. (Win NT) HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\your profile name (Win XP) HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Outlook Within the Outlook folder, there are a bunch of folders with long hexadecimal values for names -- those are the ones you need to look in to see if you can find the ghost .PST names. Export that key for safety then delete it. If you delete the keys and that point to your real .PST file instead of one of the ghosts, it's not the end of the world -- your data won't be gone. The worst you would have to do is merge back the key you exported or recreate your Outlook profile (which takes a second registry hack). -- Russ Valentine [MVP-Outlook] "Tim Silver" wrote in message ... Thanks for quick response. Outlook is set-up for 'Internet Mail Only' - I assume that's what you mean? "Russ Valentine [MVP-Outlook]" wrote: If you can't just R click and close the duplicate, the user has a corrupt profile from migrating data incorrectly. Easy to fix if you had posted a more complete account of the version. Outlook 2000 has 2 completely different modes. Specify which this is. -- Russ Valentine [MVP-Outlook] "Tim Silver" wrote in message ... Hi, Outlook 2000 on Windows 2K In Outlook Today and with the folder tree totally collapsed, a work colleague has 2 Personal Folders i.e. +(icon)Outlook Today - [Personal Folders] +(icon)Personal Folders +(icon)Personal Folders Apart from not understanding how Outlook is allowing two folders with identical names, she claims that the second Personal Folder appeared 'as if by magic'. In addition, Outlook will not delete the second 'Personal Folders' folder (presumably because it's called Personal Folders). Would be grateful for any thoughts on why/how this might have happened, why is Outlook allowing two folders with the same name and how can the second folder be deleted (we've tried renaming the folder but the rename option is greyed-out). |
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