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#1
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"eReference Embedding - unknown application version"
I installed Microsoft Office 2003. Since then whenever I open either Word or
Excel I get the following error: "eReference Embedding - unknown application version" The error is related to having installed previously the American Heritage Dictionary 4th edition that has an add-in for office applications. I installed the patch for office offered by Houghton Mifflin Company but the error continues. They do not provide support for the problem. Therefore I unintalled the dictionary but the error continues! Any suggestion? |
#2
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It sounds like you didn't get it fully uninstalled and you'll need to
find the add-in. In Word take a look under Tools/Templates and Add-ins and see if their add-in is listed. If so you'll find it either in the Word Startup folder or the Office\Startup folder. The location of the Word folder can be found by going to Tools/Options/File Locations. The Office\Startup folder can be found in the Office installation path. You can also use Windows Search to locate the file. You should find a similar file in the XLStart folder. If that isn't it then chances are it is a COM add-in. To check for COM Add-ins in Word use the following steps: - Right-click any toolbar and select Customize - On the Commands tab, select the Tools category - Locate COM Add-Ins on the right - Drag/Drop to a location of your choice For more information on COM Add-Ins, see this article: http://www.mvps.org/word/FAQs/Custom...sInstalled.htm For Excel go to Tools/Add-ins. Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Javier" wrote in message ... I installed Microsoft Office 2003. Since then whenever I open either Word or Excel I get the following error: "eReference Embedding - unknown application version" The error is related to having installed previously the American Heritage Dictionary 4th edition that has an add-in for office applications. I installed the patch for office offered by Houghton Mifflin Company but the error continues. They do not provide support for the problem. Therefore I unintalled the dictionary but the error continues! Any suggestion? |
#3
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Beth,
Thanks for taking the time to reply. In the meantime, I search the registry for "ereference" and found the following: ereference.comaddin (or something like that) in the registry in something that was related to the start of word, excel and powerpoint. I removed those entries and the problem was solved. "Beth Melton" wrote: It sounds like you didn't get it fully uninstalled and you'll need to find the add-in. In Word take a look under Tools/Templates and Add-ins and see if their add-in is listed. If so you'll find it either in the Word Startup folder or the Office\Startup folder. The location of the Word folder can be found by going to Tools/Options/File Locations. The Office\Startup folder can be found in the Office installation path. You can also use Windows Search to locate the file. You should find a similar file in the XLStart folder. If that isn't it then chances are it is a COM add-in. To check for COM Add-ins in Word use the following steps: - Right-click any toolbar and select Customize - On the Commands tab, select the Tools category - Locate COM Add-Ins on the right - Drag/Drop to a location of your choice For more information on COM Add-Ins, see this article: http://www.mvps.org/word/FAQs/Custom...sInstalled.htm For Excel go to Tools/Add-ins. Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Javier" wrote in message ... I installed Microsoft Office 2003. Since then whenever I open either Word or Excel I get the following error: "eReference Embedding - unknown application version" The error is related to having installed previously the American Heritage Dictionary 4th edition that has an add-in for office applications. I installed the patch for office offered by Houghton Mifflin Company but the error continues. They do not provide support for the problem. Therefore I unintalled the dictionary but the error continues! Any suggestion? |
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