can't open email

I can't read or open email but I can send email

How about an error message???
--
Bruce Hagen
~IB-CA~



"Jeff Philips" Jeff wrote in
message news
I can't read or open email but I can send email

there is not an error message. it just trying to process to open.
"Jeff Philips" wrote:

I can't read or open email but I can send email

I have no idea what you are trying to explain. I don't know what "It
just trying to process to open" means.
--
Bruce Hagen
~IB-CA~



"Jeff Philips" wrote in
message ...
there is not an error message. it just trying to process to open.
"Jeff Philips" wrote:

I can't read or open email but I can send email

Jeff Philips wrote:
there is not an error message. it just trying to process to open.
"Jeff Philips" wrote:

I can't read or open email but I can send email


All our crystal balls© are out for polishing this week.
http://dts-l.org/goodpost.htm

--
Kath Adams
MS MVP - Windows (IE/OE)

I get an hourglass, no errors it like the mail is trying to load but nothing happens.
I get the email, I had the sasser vires. I was thinking that I would have to renstall outlook express this might take care of this issue.

"Jeff Philips" wrote:

I can't read or open email but I can send email

Now you gave me something to go on! The hourglass!

Go to: StartRunType in: regsvr32 inetcomm.dll - Press: Enter.
(Note the space after 32).

If the problem re-occurs, do the fix again and download and run
CWShredder.
http://www.spywareinfo.com/~merijn/downloads.html.

Always check for CWShredder updates before running.
--
Bruce Hagen
~IB-CA~



"Jeff Philips" wrote in
message ...
I get an hourglass, no errors it like the mail is trying to load
but nothing happens.
I get the email, I had the sasser vires. I was thinking that I
would have to renstall outlook express this might take care of this
issue.

"Jeff Philips" wrote:

I can't read or open email but I can send email

Maybe he looked at the link I gave him? :-)
Kath

Bruce Hagen wrote:
Now you gave me something to go on! The hourglass!

Go to: StartRunType in: regsvr32 inetcomm.dll - Press: Enter.
(Note the space after 32).

If the problem re-occurs, do the fix again and download and run
CWShredder.
http://www.spywareinfo.com/~merijn/downloads.html.

Always check for CWShredder updates before running.

"Jeff Philips" wrote in
message ...
I get an hourglass, no errors it like the mail is trying to load but
nothing happens. I get the email, I had the sasser vires. I was
thinking that I
would have to renstall outlook express this might take care of this
issue.

"Jeff Philips" wrote:

I can't read or open email but I can send email

We can only hope!
--
Bruce Hagen
~IB-CA~



"Kath Adams" wrote in message
...
Maybe he looked at the link I gave him? :-)
Kath

Bruce Hagen wrote:
Now you gave me something to go on! The hourglass!

Go to: StartRunType in: regsvr32 inetcomm.dll - Press: Enter.
(Note the space after 32).

If the problem re-occurs, do the fix again and download and run
CWShredder.
http://www.spywareinfo.com/~merijn/downloads.html.

Always check for CWShredder updates before running.

"Jeff Philips" wrote in
message
...
I get an hourglass, no errors it like the mail is trying to load
but
nothing happens. I get the email, I had the sasser vires. I was
thinking that I
would have to renstall outlook express this might take care of
this
issue.

"Jeff Philips" wrote:

I can't read or open email but I can send email

Can you open messages in other folders? If so and if its only the inbox =
where the problem is, then the inbox is corrupt. Close OE and move the =
inbox.dbx file to another directory and OE will create a new one. Then =
do point 2 below and see point 4 for methods to recover the messages =
from the corrupt inbox.

steve

"Jeff Philips" wrote in message =
...
I get an hourglass, no errors it like the mail is trying to load but =
nothing happens.
I get the email, I had the sasser vires. I was thinking that I would =
have to renstall outlook express this might take care of this issue.
=20
"Jeff Philips" wrote:
=20
I can't read or open email but I can send email



1. Don't open attachments. =20

Most computer infections are the result of the user opening email =
attachments. The attachment usually contains a virus or worm or trojan =
that infects the system when it is opened.

Because of this tendency of attachments to infect, Microsoft has now set =
OE to block all attachments. See
these articles for explanations:

Cannot Open E-Mail Attachments in Outlook Express After You Install SP1
http://support.microsoft.com/?kbid=3D329570

OLEXP Using Virus Protection Features in Outlook Express 6 (Q291387)
http://support.microsoft.com/support.../Q291/3/87.ASP

Note that Microsoft does not send security patches in email. See this =
article:
http://www.microsoft.com/technet/sec...patch_hoax.asp

If you choose to adjust OE to allow attachments, make sure you save the =
attachment to disk first and then scan it with your antivirus software.

The most significant thing you can do to prevent such infections, is to =
educate yourself on what attachments may constitute a threat to your =
system, and never open any such attachments, no matter who they are =
from.



2. Turn off Background Compaction. =20

When a message is deleted, moved or marked as read in an OE message file =
(dbx), then wasted space is generated in that file, and the folder must =
be compacted to remove that wasted space.

By default, OE turns on a feature under Tools | Options | Maintenance =
called "background compaction", which turns itself on if the folders in =
your message store get too much wasted space. This feature uses 100% =
CPU time and slows down your system, while it is active. In addition, =
if the process is somewhat interrupted, then the entire message store =
can become corrupt.

To prevent such corruption, turn off background compaction under Tools | =
Options | Maintenance for each Identity you have, and then compact =
manually and frequently using File | Folder | Compact all. This will =
make OE more stable.


3. Turn off email scanning in your antivirus software.


Antivirus software invades the Outlook Express program to try and =
intercept (incoming and, in some cases, outgoing) messages that might =
contain virus.

The problem with this approach is that the antivirus software can =
trigger the destruction of an entire message folder or the entire =
message store, when it attempts to remove a message containing a =
potential virus.

To prevent the possibility of such destruction occuring, turn off email =
scanning in your antivirus software. You will still be protected =
against infection. If you attempt to open a message attachment =
containing a potential virus, then your antivirus software will =
recognize that your are attempting to infect your system, and will block =
you from doing so. The best practice on the user's part is to save an =
attachment to disk and then scan it with the antivirus software prior to =
opening it. Messages opened themselves (if you have the latest security =
updates from Windows Update) will not infect your system -- only =
attachments. =20

You do not need additional email scanning on top of your system being =
continuosly scanned by antivirus software, so turn off email scanning to =
prevent destruction of your message store.

From a post by Frank Saunders:

From=20
http://service1.symantec.com/SUPPORT...6852567ac0063=
608c/65434372961d321d8825687f000003f8?OpenDocument&src= 3Dtr&Highlight=3D0=
,email,protection

Disabling email protection does not leave you vulnerable to viruses and=20
malicious software in email. It is a separate layer of protection in=20
addition to Auto-Protect. Auto-Protect scans any incoming files, =
including=20
email, as they are saved to your hard drive. As long as you keep your =
virus=20
definitions up to date with LiveUpdate, and keep Auto-Protect enabled =
and=20
set to scan files as they are created or downloaded, your system is =
fully=20
protected.


4. Recovering lost messages.


The most significant contributors to lost messages are described in =
points 2 and 3 above. Turn these options off to prevent message store =
corruption.

If you do lose your messages, you can try using my DBXtract program to
attempt to recover the lost messages. Note that dbx files are hidden in
Windows 2000 and Windows XP. =20
http://www.oehelp.com/DBXtract/

Alternatively one can also use DBXpress, which is faster and more =
accurate than DBXtract,
and it also has the capability of reading directly from the disk and =
bypassing the file system.
http://www.oehelp.com/DBXpress/

If you have upgraded your version of IE and OE or your OS version, and =
all
your messages are lost, then see this article (note that the technique =
in
the article does not only apply to the issue addressed in the article
title):

OLEXP: Mail Folders, Address Book, and E-mail Messages Are Missing After =
You
Upgrade to Microsoft Windows XP
http://support.microsoft.com/default...b;en-us;313055

If File | Import | Messages does not work, ignore the error message, =
which
is erroneous in itself, and try one of the following techniques to get =
your
messages back:
a. Right click on each dbx file or a selection of them and go to =
Properties
and clear the read only attribute of the files. Then try File | Import =
|
Messages again.
b. Import the dbx files individually. See the last paragraph on this =
page
for how to do that:
http://www.oehelp.com/backup.aspx
c. As a last resort use DBXtract or DBXpress
http://www.oehelp.com/DBXtract/ or http://www.oehelp.com/DBXpress/

See also: http://insideoe.tomsterdam.com/probl...s.htm#mailgone


5. How does one reinstall IE and OE?

This article seems to work for other OSs than just XP:

How to Reinstall or Repair Internet Explorer and Outlook Express
http://support.microsoft.com/default...;EN-US;Q318378

See point 11 below first.


6. How does one backup and restore or transfer OE messages and =
settings:

See: http://insideoe.tomsterdam.com/backup/index.htm
http://www.oehelp.com/backup.aspx

Note that there is also a link in this article to MVP David Guess's free
OEBackup programs (www.oehelp.com/OEBackup/)



7. Links in email don't work:

see the links on this page

http://www.oehelp.com/


8. Outlook Express is slow.

See the various performance issues and how to address them on this page:

http://insideoe.tomsterdam.com/problems/performance.htm


9. Outlook Express won't start.

This is usually due to a conflict between what is recorded in the =
registry
and what is in the message store. Often, one can fix this problem by
deleting folders.dbx. If that doesn't work, then try moving all the dbx
files to another directory and see if that fixes it. Alternatively, see
these articles and also point 4 above:

http://insideoe.tomsterdam.com/probl...ce.htm#nostart

http://support.microsoft.com/support.../q245/4/19.asp


10. Address book information:

see The Windows Address Book

http://insideoe.tomsterdam.com/files/wab.htm


11. Installation issues:

Most of the problems with a faulty installation are due to other =
programs
running during the install and interfering with the updating of =
necessary
files. Antivirus software is notorious for this. To minimize such
interference, in Win98, WinMe, and WinXP go to Start | Run and type =
msconfig
and disable all startup items and non Microsoft services. Then reboot.
Then proceed with the installation. Startup items can then be =
re-enabled.

For additional info see:

Win98: =
http://support.microsoft.com/default...65&Product=3D=
w98
WinXP: =
http://support.microsoft.com/default...60&Product=3D=
winxp

Since Win2000 does not have msconfig, one has to manually go to this
registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run

You can export this key and then delete all values under it. Then =
disable
all antivirus services under Computer Management | Services and then =
reboot.
Then install. After the installation you can import the key back into =
the
registry to restore the values and re-enable the services.


12. Screening unwanted email and Spam

Everybody gets unwanted email these days. Much of this email is either
trying to sell you something you probably don't want or else is trying =
to
infect you with a virus via an email attachment. What can you do?

a. Never open an attachment. First save an attachment to disk and then
scan it with your antivirus software to ensure it is not infected (make =
sure
your antivirus software definitions are up to date). If the attachment =
is
from someone you don't know, don't even bother opening it. Its not =
worth
it. See also point 1 above.

b. Screen email. Disable the Preview Pane (you can put a button on the
toolbar to turn this on and off). Then go to View | Columns and enable =
most
of the headers. That way you can scan the headers and pick out the =
various
obvious unwanted mail. Once you find messages that you don't want to =
open,
select the headers of those messages without opening the messages and
perform a Shift-Delete to permanently remove them from the folder. Once
they are removed, they will no longer be accessible, so don't do this on
messages you might wish to keep.

c. On messages left that might be worth opening, go to Tools | Options =
|
Read and check the box that says "read all messages in plain text"
(available only with IE6 SP1 or WinXP SP1 and higher). Reading in plain
text prevents any returns to the spammer's server, so your email address
cannot be validated in that fashion. In addition, it prevents malformed =
or
malicious HTML code from executing. If you find the message is worth
viewing as HTML, then you can go back to Tools | Options | Read and =
uncheck
the option to read in plain text only and then reopen the message to =
view it
as HTML (note that you can put this button on a toolbar with OETool
(www.oehelp.com/OETool/). You can also use OETool to view the message =
details without having to open the message. You can also use the =
"Compact Current Folder" button after deleting to shrink the file size.

d. If you get unwanted email repeatedly from the same source, you can =
set
up message rules to block out some of these messages. See the help file =
in
OE and also=20

http://insideoe.tomsterdam.com/tips/rules.htm=20

and=20

http://www.mindspring.com/~oe_oh/message_rules.htm.


e. If you find a message that is spam and that offends you or is =
deceptive,
go to Message | Forward as attachment and send it to .

The US Federal Trade Comission is launching a major crackdown on =
deceptive
and offensive spam. Visit their site at www.ftc.gov/spam for more info.


13. Messages appear blank

From a post by Frank Saunders:

Several possible causes and therefor several possible fixes:
1. Go to Start | Run and type
regsvr32 inetcomm.dll
and press Enter
2. Go to Tools | Options | Read | Fonts and set Western (ISO) as the=20
default.
3. Clear Temporary Internet Files and the Temp folder.
4. Turn off email scanning in your anti-virus.
5. Someone else reported that re-installing OE using method 2 in this=20
article fixed the problem:
How to Reinstall or Repair Internet Explorer and Outlook Express in =
Windows=20
XP
http://support.microsoft.com/?kbid=3D318378
Method 2 works on earlier versions of Windows.
6. Eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
especially
http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch

Note that AdAware and SpyBot S & D will each catch some things the other =

won't. Also, each needs to be updated before every use, even when just=20
downloaded. There's also a lot more to do than just those two programs. =

CWShredder is also available he
http://www.kellys-korner-xp.com/regs...cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and =
CWShredder=20
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post =
back=20
in the same thread.




I've left off some issues, but I believe these address the most
common problems that users encounter with OE. In addition, please check =
the
websites of the individual OE MVP's that address other issues not listed
he


Tom Koch:
http://insideoe.tomsterdam.com/

David Guess
http://www.mindspring.com/~oe_oh/

Jim Pickering
http://home.comcast.net/~jimpickering/

Frank Saunders
http://www.fjsmjs.com/OE/index.htm

and my site at http://www.oehelp.com


If you don't find your problem addressed, then feel free to post a =
question
in these newsgroups and we will be more than happy to respond and =
attempt to
help. Just go to Tools | Accounts | Add | News and add =
msnews.microsoft.com as a newsserver and then you can address your =
question to the appropriate newsgroup.