Why Mail Recipient disappeared from MSWord Send To

Hi M,

I think this has good prospects of returning Outlook Express as the default
mail client with the send to mail working. The more information link is a
Microsoft KB article on the subject.

First, if Outlook is installed be sure it is not selected as the default
mail program.

Go to the Start, Run box, and type (or better, use copy/paste to enter the
following:

"C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE" /reg
(Check the path to msimn.exe to make sure that is correct)

The Microsoft KB recommends first closing all programs except Explorer and
Systray.

Outlook might be set as the default mail client in the registry. This value
may need to be changed. The next step (likely not necessary) would be to
reinstall Outlook Express.

More Information
http://support.microsoft.com/default...&Product=ie600

Alternative Help Suggestion

1. http://www.oehelp.com/oedef.aspx; then...

2. http://www.oehelp.com/oelnk.aspx
--
HTH...Please post back to this thread

Courtesy of:
~Robear Dyer (aka PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

--
Tim K.
aka Kuay Tim
MVP - (IE/OE)
Lynnwood, WA
*
"Me" wrote in message
m...
As recently as last Monday, I was always able to do
File / Send To / Mail Recipient in MSWord when
Outlook Express is my default mailer.

But starting on Tuesay, I lost Mail Recipient option.
All I have is Mail Recipient (for Review) and Mail
Recipient (as Attachment). Also, when I set my default
mailer to Outlook, the Mail Recipient option returns.

What is causing this behavior?

More importantly, how can I get Mail Recipient back
as a Send To option when my default mailer is
Outlook Express?

I am using MS Word 2002 10.5815.4219 SP-2, Outlook
Express 6.00.2800.1123, Internet Explorer 6.0.2800.1106CO,
and MS Windows 2000 5.00.2195 SP-4.

But I have the same revisions on another PC, where
Sent To / Mail Recipient does appear in MSWord when
Outlook Express is the default mailer.

To my knowledge, nothing changed on the PC where
Mail Recipient disappeared. My PC is centrally-
dministrated :-(, so it possible that something
changed unbeknownst to me. But the IT people have
looked, and they cannot find any relevant changes.

KB #290797 suggests fixes to the win.ini file. But
the suggested lines are already in my win.ini file.

Hi Me,

Sorry you are still having difficulty. This appears to be a Word issue, but
I'm not familiar with the problem. Here's an article that pertains to Word
2003. The Microsoft KB likely has articles for older versions on this
problem. This tells how to set this (send to option) up in Word. Hope it
works for you.

http://support.microsoft.com/default...roduct=wrd2003

Use keywords: send to mail recipient

Someone in one of the Word newsgroups may have a ready answer.

--
Tim K.
aka Kuay Tim
MVP - (IE/OE)
Lynnwood, WA
*
"Me" wrote in message
om...
"Kuay Tim" wrote:
I think this has good prospects of returning Outlook Express as the
default
mail client with the send to mail working.

Thanks for your response. I need to clear up some confusion.

OE __is__ my default mail client. I have no problem with
that. Looking at IE Properties / Programs, I see that
E-mail is set to OE. When I run OE, it is does __not__
complain that OE is not the default. (As a double-check,
when I set the default mail client to Outlook, then start
OE, OE does complain that it is not the default. So the
check is working just fine.)

My problem is: __when__ OE is the default mail client,
MSWord File / Send To fails to show (simple) Mail Recipient.

(As a double-check, when Outlook is the default mail client,
Mail Recipient __does__ apprear. So the problem is only
whe OE is the default mail client.)

Having said that, I did follow up on your pointers -- to no
avail. So I am still looking for ideas.

Go to the Start, Run box, and type (or better, use copy/paste to enter
the
following:
"C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE" /reg

I had previously toggled "/unreg" and "/reg", to no avail.

The Microsoft KB recommends first closing all programs except Explorer
and Systray.

I have shutdown and restarted the system after each and
every change suggested here.

Outlook might be set as the default mail client in the registry.
....
More Information

http://support.microsoft.com/default...&Product=ie600

I did __not__ have the DllPath key. I followed the
instructions at the URL above, to no avail.

The next step (likely not necessary) would be to
reinstall Outlook Express.

I did this, to no avail.

One other idea ....

In the SendTo folder, initially the Mail Recipient
Properties / General "Opens with" indicated "unknown
application".

I thought that was strange, even though that seems to
work on another PC, where I do not have any problem
with the MSWord Send To / Mail Recipient when OE is
the default mail client. (Yes, I am constantly looking
for differences between that PC and the laptop where I
the problem. I don't know all the places to look.)

Nonetheless, I clicked on Change and associated
msimn.exe with the SendTo / Mail Recipient file.

Again, to no avail.

Any other ideas?

Again, the problem is __not__ how to set up OE as the
default mail client. The problem is: __when__ OE is
the default mail client, MSWord Files / Send To does
not show (simple) Mail Recipient in the selection list.
It used to work, now a week ago.

And again, the version information is: MS Word 2002
10.5815.4219 SP-2, Outlook Express 6.00.2800.1123,
Internet Explorer 6.0.2800.1106CO, and MS Windows 2000
5.00.2195 SP-4.

1. Is MS Outlook (or MS Office) also installed?

Do you have this Registry key?...

HKEY_CURRENT_USER
\Software
\Microsoft
\WAB
\WAB4

If not, STOP; If so, is there a DWORD named UseOutlook and is its value set
to 1 (one)?

If not, STOP; If so, Address Book is configured to share contacts with
Outlook, even if you don't use it (can happen with the install of Office).
Change the value to 0 (zero) and see if it makes any difference. (If that
DWORD is not present, don't create it, and don't alter any other DWORD
values.)

Note that any changes (additions, deletions, edits) made while sharing was
enabled will not be available (displayed) in Address Book when sharing is
disabled.

cf. http://insideoe.tomsterdam.com/files/wab.htm#share

2. How to create a Mail Merge
http://www.mvps.org/word/FAQs/MailMe...AMailMerge.htm

You can perform a Mail Merge in various Word versions, in many cases using
OE Address Book, to print standard labels for, say, Christmas cards or
newsletter mailings. Much depends on the version of Word version in use:

Word 97: http://support.microsoft.com/?kbid=195609

Word 2000: http://support.microsoft.com/?kbid=212034

Word 2002: http://support.microsoft.com/?kbid=2946834

On each page, scroll down to Related Articles for links to relevant articles
like

http://support.microsoft.com/?kbid=211206 (WD 2000),
http://support.microsoft.com/?kbid=270623, and
http://support.microsoft.com/?kbid=191264 (WD 97).

3. You'll get much more help in this newsgroup:

news://msnews.microsoft.com/microsof...ilmerge.fields
--
HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.aumha.org

What You Should Know About Spyware
http://www.microsoft.com/mscorp/twc/...y/spyware.mspx


Me wrote:
OE __is__ my default mail client. I have no problem with
that. Looking at IE Properties / Programs, I see that
E-mail is set to OE. When I run OE, it is does __not__
complain that OE is not the default. (As a double-check,
when I set the default mail client to Outlook, then start
OE, OE does complain that it is not the default. So the
check is working just fine.)

My problem is: __when__ OE is the default mail client,
MSWord File / Send To fails to show (simple) Mail Recipient.

(As a double-check, when Outlook is the default mail client,
Mail Recipient __does__ apprear. So the problem is only
whe OE is the default mail client.)

Having said that, I did follow up on your pointers -- to no
avail. So I am still looking for ideas.

What operating system are you running? If a Win9x or Me system, try the
following:

Open Windows Explorer and check your "SendTo" folder and see if there is a
zero byte file called "Mail Recipient.MAPIMail" and if not found, create a
empty file using notepad and save it in the SendTo folder. Remove the
default txt extension from it by renaming it without an extension.
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.


"Me" wrote in message
om...
"Kuay Tim" wrote:
Sorry you are still having difficulty. This appears to be a Word issue
....
Someone in one of the Word newsgroups may have a ready answer.

Thanks. I started by posting to an appropriate microsoft.public.word
newsgroup. But after getting no response for some time, I decided to
try here.

Although the manifestation of the problem appears in MSWord,
I thought the root cause might lie with OE for a couple reasons.
First, I do not have this problem when Outlook is the default
mail client. Second, our internal IT people agreed with me that
this looks more like something have to do with OE than with
Word per se.

Here's an article that pertains to Word 2003.
....
http://support.microsoft.com/default...roduct=wrd2003

This article deals with the "opposite" of my problem. I have
Mail Recipient (Review) and Mail Receipient (As Attachment).
I am missing (simply) Mail Recipient.

For future reference, should I assume that such KBs relate
to my problem, even if the description does no indicate it?

(Please forgive my naivete. By the way, KB 290797 and 834008
seem to relate directly to my problem. Unfortunately, their
remedies either do not apply or do not solve the problem.)

For information on file associations, see this link:
See the Identifying Attachment File Types and Setting File Associations
section of
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_santovec/decode.htm

As for Windows 2000 in a corporate environment, with IT support, it's quite
possible that your system has restrictions imposed by the IT staff and you
really should consult them before making changes to the system. Even if you
are sure that Outlook Express is your default mail client, you might try
re-registering it and see if that fixes the problem:

Go to Start | Run and type the following:

"C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE" /reg
(Check your file path to msimn.exe to make sure that is correct since it may
be different in Win2K/XP)

Make certain to include the quotations marks and the space between the
ending quotation mark and the slash.

Then open Internet Explorer and go to Tools\Internet Options\Programs and
set OE as the default mail (and news) program.

Good luck.
--
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.



"Me" wrote in message
om...
"Jim Pickering" wrote:
What operating system are you running?

I put all that information in my original posting, and I repeated
it in my first follow-up response. To wit:

MS Windows 2000 5.00.2195 SP-4, MS Word 2002 10.5815.4219 SP-2,
Outlook Express 6.00.2800.1123, and Internet Explorer
6.0.2800.1106CO.

[...] try the following:
Open Windows Explorer and check your "SendTo" folder and see if there is
a
zero byte file called "Mail Recipient.MAPIMail" and if not found, create
a
empty file using notepad and save it in the SendTo folder. Remove the
default txt extension from it by renaming it without an extension.

I tried your suggestion (again), to no avail.

It is funny that you mention this. I have come full circle
on this one.

When I first encountered the problem, the SendTo / "Mail Recipient"
file did not appear[*] to have an extension. So the problem[**]
occurred even without the extension.

When I stumbled across that file, I noticed that according to
Properties / General, "Open with" indicated "unknown application".

Now, that is also the case on another PC that does __not__ exhibit
the problem[**]. That is, the "Mail Recipient" appears[*] to
have no extension, its properties indicate "open with unknown
application", and yet MSWord Send To has the option simple
"Mail Recipient" (without "for review" and without "as attachment").

Nonetheless, I thought that the "unknown application" seemed
wrong. So in my ignorance (of MSWin), I clicked on Change,
and failing to find an existing program, I clicked on Other,
and found and selected msimn.exe.

At that moment, the ".mapimail" extension appeared. That
bother me, but my IT support person said that should be okay.

Now here is the part about MSWin that I do not understand ....

I would like to get back to the state of the original SendTo /
"Mail Recipient" file. But when I cannot find a way to set its
properties back to "unknown application".

(And I cannot find a way to delete the association that I
created with the file type "MAPIMAIL file".)

Even stranger: I was going to copy the "unknown application"
"Mail Recipient" file from the "good" PC to the "bad" PC
through a networked shared disk. After I copied it to the
shared disk, when I look at the file on the shared disk
from the "good" PC, it has the expected properties: the
file name appears[*] to have no extension, and the
Properties / General page says "open with unknown application".

But when I look at the file on the shared disk from the "bad"
PC, I see a ".mapimail" extension, and the Properties page
says "open with Outlook Express" (no doubt because of the
association that I created earlier on the "bad" PC).

How can the same file appear so differently from two different
systems?

I can understand the differences in the "open with" property,
since I created an association with the ".mapimail" extenstion
only the "bad" PC. But I do not understand why the extension
appears[*] to be there or not for the same physical file,
depending the system I use.

Let me clarify some terms ....

[*] I know that there are folder options that can change the
appearance of file names. I believe that I have set
those options consistently on both "good" and "bad" PCs.
Specifically, I believe that View / Details is selected;
and I believe that Tools / Folder Options / View has
deselected "hide file extensions for known file types";
and I believe I clicked on "set all of your folders to"
Like Current Folder.

But I also know this is error-prone. I cannot prove I
did this correctly. Sigh.

[**] The problem I am describing is: when Outlook Express
is the default mail client, simply "Mail Recipient"
(without qualifiers like "for review" and "as attachment")
does not appear in the MSWord Files / Send To list.

I have confirmed several ways that OE is indeed the
default mail client at the time.

Me wrote:
If you read all of my postings on this subject, which by the
way starts in a different thread than Tim's response...

A different sub-thread, perhaps, but you initiated this thread:

From: (Me)
Newsgroups: microsoft.public.windows.inetexplorer.ie6_outlooke xpress
Subject: OE6: Why Mail Recipient disappeared from MSWord Send To
Date: 18 Jul 2004 12:45:42 -0700
Organization: http://groups.google.com
Lines: 31
Message-ID:
Xref: TK2MSFTNGP08.phx.gbl
microsoft.public.windows.inetexplorer.ie6_outlooke xpress:222336
snip

If you read all of my postings on this subject, which by the
way starts in a different thread than Tim's response,
....

Under which alias? "Me", "Joe User" or something else?


---


"Joe User" wrote in message om...
"Jim Pickering" wrote:
For information on file associations, see this link:
See the Identifying Attachment File Types and Setting File Associations
section of Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_santovec/decode.htm

Thanks. I will study this for my edification.

As for Windows 2000 in a corporate environment, with IT support, it's quite
possible that your system has restrictions imposed by the IT staff and you
really should consult them before making changes to the system. Even if you
are sure that Outlook Express is your default mail client, you might try
re-registering it and see if that fixes the problem

If you read all of my postings on this subject, which by the
way starts in a different thread than Tim's response, you
will find that I did all of this. I spent at least 3 hours
with IT support, to no avail, before seeking outside expertise.
In addition to toggling "/unreg" and "/reg", I have even
reinstalled OE (actually IE), to no avail.