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Can't enable "Show as conversations" in Outlook 2010
Outlook Experts: I'm having a strange problem with the RTM version of
Outlook 2010 - I can't enable the "Show as conversations" option from the View tab of the menu. I can click the checkbox, but whenever I click on anything (e.g., another mail message), the setting disappears. The "Conversation Settings" menu is disabled. Some details: 1) The problem appears to be machine-specific. I tried another user account on the same computer, and had the same issue. I also tried creating a new mail profile and have the same issue. 2) Using the same PST file on another computer works fine, and three other machines that are running Outlook 2010 seem to have no problem with this view. 3) I had a post-beta/pre-RTM build of Office 2010 installed on this machine for test purposes. I did not uninstall it before installing the RTM version of Office 2010. I understand that this is a big red flag, but I've done the same on three other machines and don't have any problems at all. 4) I'm running the 32-bit version of MS Office Premium Plus (MSDN) on Windows 7 Ultimate x64. So far, I have tried the following: 1) Comparing both the HKCU and HKLM keys for Outlook between this computer and one on which the conversation view works. I can't see any differences and can't immediately see any relevant portions of the settings. 2) Started Outlook using numerous startup switches, including /safe, /nocustomize, and /noextensions and /regserver. 3) Ran ScanPST on the Outlook file (errors found and fixed); I doubt this is relevant, but I thought I'd mention it. I haven't yet uninstalled Office 2010, but that's an option. I would probably delete all relevant Registry keys, but I'm not sure if there are some that I'm missing. Does anyone have any idea what I can do to troubleshoot this further? Any help or suggestions would be greatly appreciated! - Anil Desai |
#2
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Can't enable "Show as conversations" in Outlook 2010
What type of email account do you have configured? If using Exchange, are you using cached mode? Anil Desai;144412 Wrote: Outlook Experts: I'm having a strange problem with the RTM version of Outlook 2010 - I can't enable the "Show as conversations" option from the View tab of the menu. I can click the checkbox, but whenever I click on anything (e.g., another mail message), the setting disappears. The "Conversation Settings" menu is disabled. Some details: 1) The problem appears to be machine-specific. I tried another user account on the same computer, and had the same issue. I also tried creating a new mail profile and have the same issue. 2) Using the same PST file on another computer works fine, and three other machines that are running Outlook 2010 seem to have no problem with this view. 3) I had a post-beta/pre-RTM build of Office 2010 installed on this machine for test purposes. I did not uninstall it before installing the RTM version of Office 2010. I understand that this is a big red flag, but I've done the same on three other machines and don't have any problems at all. 4) I'm running the 32-bit version of MS Office Premium Plus (MSDN) on Windows 7 Ultimate x64. So far, I have tried the following: 1) Comparing both the HKCU and HKLM keys for Outlook between this computer and one on which the conversation view works. I can't see any differences and can't immediately see any relevant portions of the settings. 2) Started Outlook using numerous startup switches, including /safe, /nocustomize, and /noextensions and /regserver. 3) Ran ScanPST on the Outlook file (errors found and fixed); I doubt this is relevant, but I thought I'd mention it. I haven't yet uninstalled Office 2010, but that's an option. I would probably delete all relevant Registry keys, but I'm not sure if there are some that I'm missing. Does anyone have any idea what I can do to troubleshoot this further? Any help or suggestions would be greatly appreciated! - Anil Desai -- catherized http://forums.slipstick.com |
#3
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Can't enable "Show as conversations" in Outlook 2010
I'm accessing two accounts: My Gmail account using POP3 and my Hotmail
account using the release version of the Hotmail Connector. The problem still occurs if I create a new profile and skip account creation, though. The same PST file and settings (accounts) work fine on two other computers. "catherized" wrote: What type of email account do you have configured? If using Exchange, are you using cached mode? catherized http://forums.slipstick.com . |
#4
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Can't enable "Show as conversations" in Outlook 2010
Anil Desai;144902 Wrote: I'm accessing two accounts: My Gmail account using POP3 and my Hotmail account using the release version of the Hotmail Connector. The problem still occurs if I create a new profile and skip account creation, though. The same PST file and settings (accounts) work fine on two other computers. I think you will need to uninstall office and reinstall - the beta needed to be uninstalled before installing RTM. -- Slipstick 'Outlook & Exchange Solutions Center' (http://www.slipstick.com) 'Outlook Tips' (http://www.outlook-tips.net/) -- http://forums.slipstick.com |
#5
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Can't enable "Show as conversations" in Outlook 2010
All: Just a quick update on this issue. I finally bit the bullet and decided
to remove Office 2010. I ran into numerous issues with reinstalling it, but was finally able to resolve them by deleting the Office 14 machine-specific Registry keys and by running the Windows Installer Clean-Up Utility. I think re-installed and re-activated my MSDN version of Office, and all seems to be working well now. Thanks again to everyone for their suggestions. - Anil "Anil Desai" wrote: I'm accessing two accounts: My Gmail account using POP3 and my Hotmail account using the release version of the Hotmail Connector. The problem still occurs if I create a new profile and skip account creation, though. The same PST file and settings (accounts) work fine on two other computers. "catherized" wrote: What type of email account do you have configured? If using Exchange, are you using cached mode? catherized http://forums.slipstick.com . |
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