Office 2007 - Vista - Cannot Save to network drive

**Ian Robert** · September 10th, 2007, 09:38 AM posted to microsoft.public.office.misc

Emily,

I have disabled the webclient and rebooted and it did not fix the problem.
(after rebooting - the problem is still evident).

Regards

Ian

"Emily Lin [MSFT]" wrote:

Hi Ian,

Based on my further research, the webclient service may affects the saving
process in Office 2007 (it doesn't affect other application such as
Notepad). The webclient service is enabled by default. Please disable it to
test the issue.

1. Click Start type services.msc in the search bar, press Enter.
2. Double click WebClient. Click Stop. In 'Startup type', choose Disable.
3. Try to save Office files to the network drive again. Restart the client
computer to test the issue again. What is the result?

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
================================================== ====
When responding to posts, please "Reply to Group" via your newsreader
so that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====

--------------------
| Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| thread-index: Acfu0xiYuyYdD7zHS1mKm24Tq/OSgQ==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| References:

. com

| Subject: Office 2007 - Vista - Cannot Save to network drive
| Date: Tue, 4 Sep 2007 02:08:02 -0700
| Lines: 116
| Message-ID:
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.office.misc
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24874
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.office.misc
|
| Emily,
|
| When the firewall is disabled, I believe that the same issue occurs.
There
| isn't another server I can use (there isn't one on the network) - There
are
| two vista laptops and the problem occurs consistently on both.
|
| Files can be saved locally without an issue.
|
| I think there is a vista network interop problem here, because the vista
| machines could not have reliable network connection without turning off
| autotuning eg.
|
| netsh interface tcp set global autotuninglevel=disabled
|
| But this may have affected office. But enabling it, means the machine
| cannot work on the network at all. With autotuning turned off the
machines
| can login and download profiles and work on the network except with MS
Office.
|
| Any assistance you can offer would be gratefully recieved.
|
| Regards
|
| Ian
|
|
| "Emily Lin [MSFT]" wrote:
|
| Hi Ian,
|
| Does the issue only occur when you save to a shared folder on the SBS
| server?
|
| In Word 2007, save a file to another shared folder which is on other
| client/server instead of the SBS server. What is the result?
|
| Also, temp disable the Windows Firewall in Windows Vista and test the
issue
| again. What is the result?
|
| If anything is unclear or if you have any other concerns, please don't
| hesitate to contact me.
|
| Sincerely,
|
| Emily Lin,
| Microsoft Online Partner Support
|
| Get Secure! - www.microsoft.com/security
|
| ================================================== ====
| When responding to posts, please "Reply to Group" via your newsreader
| so that others may learn and benefit from this issue.
| ================================================== ====
| This posting is provided "AS IS" with no warranties, and confers no
rights.
| ================================================== ====
|
|
|
|
|
| --------------------
| | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| | thread-index: Acfr5F+IQN3G4OVgRhmACXzVg+J6/g==
| | X-WBNR-Posting-Host: 207.46.19.197
| | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| | References:
|
|
|
|
|
|
|
|
| . com
| | Subject: Office 2007 - Vista - Cannot Save to network drive
| | Date: Fri, 31 Aug 2007 08:34:09 -0700
| | Lines: 18
| | Message-ID:
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
| | Importance: normal
| | Priority: normal
|
|
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | Newsgroups: microsoft.public.office.misc
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24636
| | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | X-Tomcat-NG: microsoft.public.office.misc
| |
| | Hi Marc,
| |
| | Thanks for that. If I use windows XP workstation on the same
network,
| | saving to the SBS server is fine. So I am perplexed.
| |
| | Ian
| |
| |
| | " wrote:
| |
| | This has to be an SBS issue as I have no problem saving from within
| | Office 2007 to a shared folder on a Windows 2003 Standard Server
| | machine from my Vista Ultimate workstation. I can save .xls or
.xlsx
| | and open and work on the files while they reside on the network.
| |
| | Marc
| |
| |
| |
|
|
|

**Emily Lin [MSFT]** · September 10th, 2007, 10:52 AM posted to microsoft.public.office.misc

Hi Ian,

Nice to hear from you again.

I understand that you have checked the Anti-Virus, Firewall, WebClient
Service. However the issue persists. Please let me know if you check my
other suggestions:

#1 disable offline files
#2 turn off the Windows Desktop Search Add-In on the client computer
#3 Update all the programs on the computer
#4 Check the Temporarily Internet Files is on the Vista client instead of a
shared folder.
#5 Check if you can save files to a shared folder on other client computers
with Windows XP.

For detail steps, please check my previous replys.

If you have performed all the suggestions and the issue persists, I would
like to recommend you to save the Office 2007 files to the local hard disk
and then move it to the SBS server via Windows Explorer. Thanks for your
understanding.

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
================================================== ====
When responding to posts, please "Reply to Group" via your newsreader
so that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====

--------------------
| Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| thread-index: AcfzheaEi/tCixdZSI2Wi2ORezZYmQ==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| References:

. com

| Subject: Office 2007 - Vista - Cannot Save to network drive
| Date: Mon, 10 Sep 2007 01:38:02 -0700
| Lines: 201
| Message-ID:
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.office.misc
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:25414
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.office.misc
|
| Emily,
|
| I have disabled the webclient and rebooted and it did not fix the problem.
| (after rebooting - the problem is still evident).
|
| Regards
|
| Ian
|
|
| "Emily Lin [MSFT]" wrote:
|
| Hi Ian,
|
| Based on my further research, the webclient service may affects the
saving
| process in Office 2007 (it doesn't affect other application such as
| Notepad). The webclient service is enabled by default. Please disable
it to
| test the issue.
|
| 1. Click Start type services.msc in the search bar, press Enter.
| 2. Double click WebClient. Click Stop. In 'Startup type', choose
Disable.
| 3. Try to save Office files to the network drive again. Restart the
client
| computer to test the issue again. What is the result?
|
| Sincerely,
|
| Emily Lin,
| Microsoft Online Partner Support
|
| Get Secure! - www.microsoft.com/security
| ================================================== ====
| When responding to posts, please "Reply to Group" via your newsreader
| so that others may learn and benefit from this issue.
| ================================================== ====
| This posting is provided "AS IS" with no warranties, and confers no
rights.
| ================================================== ====
|
|
| --------------------
| | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| | thread-index: Acfu0xiYuyYdD7zHS1mKm24Tq/OSgQ==
| | X-WBNR-Posting-Host: 207.46.193.207
| | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| | References:
|
|
|
|
|
|
|
|
| . com
|
|
| | Subject: Office 2007 - Vista - Cannot Save to network drive
| | Date: Tue, 4 Sep 2007 02:08:02 -0700
| | Lines: 116
| | Message-ID:
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
| | Importance: normal
| | Priority: normal
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | Newsgroups: microsoft.public.office.misc
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24874
| | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | X-Tomcat-NG: microsoft.public.office.misc
| |
| | Emily,
| |
| | When the firewall is disabled, I believe that the same issue occurs.
| There
| | isn't another server I can use (there isn't one on the network) -
There
| are
| | two vista laptops and the problem occurs consistently on both.
| |
| | Files can be saved locally without an issue.
| |
| | I think there is a vista network interop problem here, because the
vista
| | machines could not have reliable network connection without turning
off
| | autotuning eg.
| |
| | netsh interface tcp set global autotuninglevel=disabled
| |
| | But this may have affected office. But enabling it, means the
machine
| | cannot work on the network at all. With autotuning turned off the
| machines
| | can login and download profiles and work on the network except with
MS
| Office.
| |
| | Any assistance you can offer would be gratefully recieved.
| |
| | Regards
| |
| | Ian
| |
| |
| | "Emily Lin [MSFT]" wrote:
| |
| | Hi Ian,
| |
| | Does the issue only occur when you save to a shared folder on the
SBS
| | server?
| |
| | In Word 2007, save a file to another shared folder which is on
other
| | client/server instead of the SBS server. What is the result?
| |
| | Also, temp disable the Windows Firewall in Windows Vista and test
the
| issue
| | again. What is the result?
| |
| | If anything is unclear or if you have any other concerns, please
don't
| | hesitate to contact me.
| |
| | Sincerely,
| |
| | Emily Lin,
| | Microsoft Online Partner Support
| |
| | Get Secure! - www.microsoft.com/security
| |
| | ================================================== ====
| | When responding to posts, please "Reply to Group" via your
newsreader
| | so that others may learn and benefit from this issue.
| | ================================================== ====
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| | ================================================== ====
| |
| |
| |
| |
| |
| | --------------------
| | | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| | | thread-index: Acfr5F+IQN3G4OVgRhmACXzVg+J6/g==
| | | X-WBNR-Posting-Host: 207.46.19.197
| | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| | | References:
| |
| |
| |
| |
| |
| |
| |
| |
| | . com
| | | Subject: Office 2007 - Vista - Cannot Save to network drive
| | | Date: Fri, 31 Aug 2007 08:34:09 -0700
| | | Lines: 18
| | | Message-ID:
| | | MIME-Version: 1.0
| | | Content-Type: text/plain;
| | | charset="Utf-8"
| | | Content-Transfer-Encoding: 7bit
| | | X-Newsreader: Microsoft CDO for Windows 2000
| | | Content-Class: urn:content-classes:message
| | | Importance: normal
| | | Priority: normal
| |
| |
| | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | Newsgroups: microsoft.public.office.misc
| | | Path: TK2MSFTNGHUB02.phx.gbl
| | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24636
| | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | | X-Tomcat-NG: microsoft.public.office.misc
| | |
| | | Hi Marc,
| | |
| | | Thanks for that. If I use windows XP workstation on the same
| network,
| | | saving to the SBS server is fine. So I am perplexed.
| | |
| | | Ian
| | |
| | |
| | | " wrote:
| | |
| | | This has to be an SBS issue as I have no problem saving from
within
| | | Office 2007 to a shared folder on a Windows 2003 Standard Server
| | | machine from my Vista Ultimate workstation. I can save .xls or
| .xlsx
| | | and open and work on the files while they reside on the network.
| | |
| | | Marc
| | |
| | |
| | |
| |
| |
| |
|
|
|

**Ian Robert** · September 10th, 2007, 12:44 PM posted to microsoft.public.office.misc

Emily,

#1 disable offline files
Yes these are not being used.
#2 turn off the Windows Desktop Search Add-In on the client computer
Yes this is turned off.
#3 Update all the programs on the computer
All microsoft and other security updates etc have been applied.

#4 Check the Temporarily Internet Files is on the Vista client instead of a
shared folder.

Yes the Temp Internet files are stored locally.

#5 Check if you can save files to a shared folder on other client computers
with Windows XP.
Yes we are able to save with Windows XP fine.

So basically you are saying you can't solve my problem? We have this on
more than one Vista Machine and it basically means we can't use Vista to work.

Other people are having this issue is there nothing on the MS bug database?

Ian

"Emily Lin [MSFT]" wrote:

Hi Ian,

Nice to hear from you again.

I understand that you have checked the Anti-Virus, Firewall, WebClient
Service. However the issue persists. Please let me know if you check my
other suggestions:

#1 disable offline files
#2 turn off the Windows Desktop Search Add-In on the client computer
#3 Update all the programs on the computer
#4 Check the Temporarily Internet Files is on the Vista client instead of a
shared folder.
#5 Check if you can save files to a shared folder on other client computers
with Windows XP.

For detail steps, please check my previous replys.

If you have performed all the suggestions and the issue persists, I would
like to recommend you to save the Office 2007 files to the local hard disk
and then move it to the SBS server via Windows Explorer. Thanks for your
understanding.

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
================================================== ====
When responding to posts, please "Reply to Group" via your newsreader
so that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====

--------------------
| Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| thread-index: AcfzheaEi/tCixdZSI2Wi2ORezZYmQ==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| References:

. com

| Subject: Office 2007 - Vista - Cannot Save to network drive
| Date: Mon, 10 Sep 2007 01:38:02 -0700
| Lines: 201
| Message-ID:
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.office.misc
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:25414
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.office.misc
|
| Emily,
|
| I have disabled the webclient and rebooted and it did not fix the problem.
| (after rebooting - the problem is still evident).
|
| Regards
|
| Ian
|
|
| "Emily Lin [MSFT]" wrote:
|
| Hi Ian,
|
| Based on my further research, the webclient service may affects the
saving
| process in Office 2007 (it doesn't affect other application such as
| Notepad). The webclient service is enabled by default. Please disable
it to
| test the issue.
|
| 1. Click Start type services.msc in the search bar, press Enter.
| 2. Double click WebClient. Click Stop. In 'Startup type', choose
Disable.
| 3. Try to save Office files to the network drive again. Restart the
client
| computer to test the issue again. What is the result?
|
| Sincerely,
|
| Emily Lin,
| Microsoft Online Partner Support
|
| Get Secure! - www.microsoft.com/security
| ================================================== ====
| When responding to posts, please "Reply to Group" via your newsreader
| so that others may learn and benefit from this issue.
| ================================================== ====
| This posting is provided "AS IS" with no warranties, and confers no
rights.
| ================================================== ====
|
|
| --------------------
| | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| | thread-index: Acfu0xiYuyYdD7zHS1mKm24Tq/OSgQ==
| | X-WBNR-Posting-Host: 207.46.193.207
| | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| | References:
|
|
|
|
|
|
|
|
| . com
|
|
| | Subject: Office 2007 - Vista - Cannot Save to network drive
| | Date: Tue, 4 Sep 2007 02:08:02 -0700
| | Lines: 116
| | Message-ID:
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
| | Importance: normal
| | Priority: normal
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | Newsgroups: microsoft.public.office.misc
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24874
| | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | X-Tomcat-NG: microsoft.public.office.misc
| |
| | Emily,
| |
| | When the firewall is disabled, I believe that the same issue occurs.
| There
| | isn't another server I can use (there isn't one on the network) -
There
| are
| | two vista laptops and the problem occurs consistently on both.
| |
| | Files can be saved locally without an issue.
| |
| | I think there is a vista network interop problem here, because the
vista
| | machines could not have reliable network connection without turning
off
| | autotuning eg.
| |
| | netsh interface tcp set global autotuninglevel=disabled
| |
| | But this may have affected office. But enabling it, means the
machine
| | cannot work on the network at all. With autotuning turned off the
| machines
| | can login and download profiles and work on the network except with
MS
| Office.
| |
| | Any assistance you can offer would be gratefully recieved.
| |
| | Regards
| |
| | Ian
| |
| |
| | "Emily Lin [MSFT]" wrote:
| |
| | Hi Ian,
| |
| | Does the issue only occur when you save to a shared folder on the
SBS
| | server?
| |
| | In Word 2007, save a file to another shared folder which is on
other
| | client/server instead of the SBS server. What is the result?
| |
| | Also, temp disable the Windows Firewall in Windows Vista and test
the
| issue
| | again. What is the result?
| |
| | If anything is unclear or if you have any other concerns, please
don't
| | hesitate to contact me.
| |
| | Sincerely,
| |
| | Emily Lin,
| | Microsoft Online Partner Support
| |
| | Get Secure! - www.microsoft.com/security
| |
| | ================================================== ====
| | When responding to posts, please "Reply to Group" via your
newsreader
| | so that others may learn and benefit from this issue.
| | ================================================== ====
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| | ================================================== ====
| |
| |
| |
| |
| |
| | --------------------
| | | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| | | thread-index: Acfr5F+IQN3G4OVgRhmACXzVg+J6/g==
| | | X-WBNR-Posting-Host: 207.46.19.197
| | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| | | References:
| |
| |
| |
| |
| |
| |
| |
| |
| | . com
| | | Subject: Office 2007 - Vista - Cannot Save to network drive
| | | Date: Fri, 31 Aug 2007 08:34:09 -0700
| | | Lines: 18
| | | Message-ID:
| | | MIME-Version: 1.0
| | | Content-Type: text/plain;
| | | charset="Utf-8"
| | | Content-Transfer-Encoding: 7bit
| | | X-Newsreader: Microsoft CDO for Windows 2000
| | | Content-Class: urn:content-classes:message
| | | Importance: normal
| | | Priority: normal
| |
| |
| | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | Newsgroups: microsoft.public.office.misc
| | | Path: TK2MSFTNGHUB02.phx.gbl
| | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24636
| | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | | X-Tomcat-NG: microsoft.public.office.misc
| | |
| | | Hi Marc,
| | |
| | | Thanks for that. If I use windows XP workstation on the same
| network,
| | | saving to the SBS server is fine. So I am perplexed.
| | |
| | | Ian
| | |
| | |
| | | " wrote:
| | |
| | | This has to be an SBS issue as I have no problem saving from
within
| | | Office 2007 to a shared folder on a Windows 2003 Standard Server
| | | machine from my Vista Ultimate workstation. I can save .xls or
| .xlsx
| | | and open and work on the files while they reside on the network.
| | |
| | | Marc
| | |
| | |
| | |
| |
| |
| |
|

**Emily Lin [MSFT]** · September 11th, 2007, 04:21 AM posted to microsoft.public.office.misc

Hi Ian,

Thanks for the detail information.

I didn't find the same issue in our MS bug database. Also, I cannot
reproduce this issue on my end.

My Testing:
client: Windows Vista, Office 2007.
Server: SBS 2003 with the latest updates. Create shared folder on the
server.

I can save to the shared folder in Office 2007.

Yes, there are other people encountered the similar issue. Some of them can
be fixed by disabling the offline files/stopping the web client services/or
other methods. I understand that the previous troubleshooting steps didn't
fix the issue. And you don't want to work around it by saving the file to
the local hard disk and then moving to the shared folder. Rest assured that
I will try my best to fix the issue with you.

Let's continue to the steps below.

#1: Let's me know the detail steps on your end to reproduce the issue. When
you try to save files to the shared folder in Office 2007, are you working
in a Terminal Services session in Windows Vista? If so, check the following
KB article to see if it is your situation.

936970 Error message when you try to save a document in a 2007 Office
program to a redirected drive in Windows Vista: "There has been a network
or file permission error"
http://support.microsoft.com/default...b;EN-US;936970

#2 Run Procmon.exe to get the process monitor log file. Send it to me at
. The detail steps are in my first reply.

#3 Add a registry key to refresh he client-side cache database that the
Offline Files. If it doesn't fix the issue, remove the new added registry
key.
-----------------------------------------
1. Click Start, type regedit in the Start Search box, and then click
regedit in the Programs list.

If you are prompted for an administrator password or confirmation, type
your password or click Continue. 2. Locate and then click the following
registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Csc\Parameters

Note If the Parameters subkey does not exist, create it. To do this, follow
these steps:
a. Click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Csc b. On the Edit
menu, point to New, and then click Key. c. Type Parameters, and then press
ENTER. 3. On the Edit menu, point to New, and then click DWORD Value. 4.
Type FormatDatabase, and then press ENTER. 5. On the Edit menu, click
Modify. 6. Type 1 in the Value data box, and then click OK. 7. Exit
Registry Editor, and then restart the computer.
#4 come into Windows safe mode with network to test the issue and let me
know the result.
-----------------------------
1. Restart your computer
2. Keep press F8, until the screen "Windows Advanced Options Menu" appears.
3. Press "Up arrow" in the keyboard to select "Safe Mode with Network",
press "Enter"

4. Start Office 2007. Try to save a file to the shared folder on the
server. What is the result?

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Regards,

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| thread-index: Acfzn+IySw0/OJ2bSxyp1SWOUSV9Ww==
| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| References:

. com

| Subject: Office 2007 - Vista - Cannot Save to network drive
| Date: Mon, 10 Sep 2007 04:44:02 -0700
| Lines: 331
| Message-ID:
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.office.misc
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:25428
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.office.misc
|
| Emily,
|
|
| #1 disable offline files
| Yes these are not being used.
| #2 turn off the Windows Desktop Search Add-In on the client computer
| Yes this is turned off.
| #3 Update all the programs on the computer
| All microsoft and other security updates etc have been applied.
|
| #4 Check the Temporarily Internet Files is on the Vista client instead
of a
| shared folder.
|
| Yes the Temp Internet files are stored locally.
|
| #5 Check if you can save files to a shared folder on other client
computers
| with Windows XP.
| Yes we are able to save with Windows XP fine.
|
| So basically you are saying you can't solve my problem? We have this on
| more than one Vista Machine and it basically means we can't use Vista to
work.
|
| Other people are having this issue is there nothing on the MS bug
database?
|
|

|
| Ian
|
|
| "Emily Lin [MSFT]" wrote:
|
| Hi Ian,
|
| Nice to hear from you again.
|
| I understand that you have checked the Anti-Virus, Firewall, WebClient
| Service. However the issue persists. Please let me know if you check my
| other suggestions:
|
| #1 disable offline files
| #2 turn off the Windows Desktop Search Add-In on the client computer
| #3 Update all the programs on the computer
| #4 Check the Temporarily Internet Files is on the Vista client instead
of a
| shared folder.
| #5 Check if you can save files to a shared folder on other client
computers
| with Windows XP.
|
| For detail steps, please check my previous replys.
|
| If you have performed all the suggestions and the issue persists, I
would
| like to recommend you to save the Office 2007 files to the local hard
disk
| and then move it to the SBS server via Windows Explorer. Thanks for
your
| understanding.
|
| If anything is unclear or if you have any other concerns, please don't
| hesitate to contact me.
|
| Sincerely,
|
| Emily Lin,
| Microsoft Online Partner Support
|
| Get Secure! - www.microsoft.com/security
| ================================================== ====
| When responding to posts, please "Reply to Group" via your newsreader
| so that others may learn and benefit from this issue.
| ================================================== ====
| This posting is provided "AS IS" with no warranties, and confers no
rights.
| ================================================== ====
|
|
|
|
|
|
|
|
| --------------------
| | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| | thread-index: AcfzheaEi/tCixdZSI2Wi2ORezZYmQ==
| | X-WBNR-Posting-Host: 207.46.193.207
| | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| | References:
|
|
|
|
|
|
|
|
| . com
|
|
|
|
| | Subject: Office 2007 - Vista - Cannot Save to network drive
| | Date: Mon, 10 Sep 2007 01:38:02 -0700
| | Lines: 201
| | Message-ID:
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
| | Importance: normal
| | Priority: normal
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | Newsgroups: microsoft.public.office.misc
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:25414
| | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | X-Tomcat-NG: microsoft.public.office.misc
| |
| | Emily,
| |
| | I have disabled the webclient and rebooted and it did not fix the
problem.
| | (after rebooting - the problem is still evident).
| |
| | Regards
| |
| | Ian
| |
| |
| | "Emily Lin [MSFT]" wrote:
| |
| | Hi Ian,
| |
| | Based on my further research, the webclient service may affects the
| saving
| | process in Office 2007 (it doesn't affect other application such as
| | Notepad). The webclient service is enabled by default. Please
disable
| it to
| | test the issue.
| |
| | 1. Click Start type services.msc in the search bar, press Enter.
| | 2. Double click WebClient. Click Stop. In 'Startup type', choose
| Disable.
| | 3. Try to save Office files to the network drive again. Restart the
| client
| | computer to test the issue again. What is the result?
| |
| | Sincerely,
| |
| | Emily Lin,
| | Microsoft Online Partner Support
| |
| | Get Secure! - www.microsoft.com/security
| | ================================================== ====
| | When responding to posts, please "Reply to Group" via your
newsreader
| | so that others may learn and benefit from this issue.
| | ================================================== ====
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| | ================================================== ====
| |
| |
| | --------------------
| | | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| | | thread-index: Acfu0xiYuyYdD7zHS1mKm24Tq/OSgQ==
| | | X-WBNR-Posting-Host: 207.46.193.207
| | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| | | References:
| |
| |
| |
| |
| |
| |
| |
| |
| | . com
| |
| |
| | | Subject: Office 2007 - Vista - Cannot Save to network drive
| | | Date: Tue, 4 Sep 2007 02:08:02 -0700
| | | Lines: 116
| | | Message-ID:
| | | MIME-Version: 1.0
| | | Content-Type: text/plain;
| | | charset="Utf-8"
| | | Content-Transfer-Encoding: 7bit
| | | X-Newsreader: Microsoft CDO for Windows 2000
| | | Content-Class: urn:content-classes:message
| | | Importance: normal
| | | Priority: normal
| | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | Newsgroups: microsoft.public.office.misc
| | | Path: TK2MSFTNGHUB02.phx.gbl
| | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24874
| | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | | X-Tomcat-NG: microsoft.public.office.misc
| | |
| | | Emily,
| | |
| | | When the firewall is disabled, I believe that the same issue
occurs.
| | There
| | | isn't another server I can use (there isn't one on the network) -
| There
| | are
| | | two vista laptops and the problem occurs consistently on both.
| | |
| | | Files can be saved locally without an issue.
| | |
| | | I think there is a vista network interop problem here, because
the
| vista
| | | machines could not have reliable network connection without
turning
| off
| | | autotuning eg.
| | |
| | | netsh interface tcp set global autotuninglevel=disabled
| | |
| | | But this may have affected office. But enabling it, means the
| machine
| | | cannot work on the network at all. With autotuning turned off the
| | machines
| | | can login and download profiles and work on the network except
with
| MS
| | Office.
| | |
| | | Any assistance you can offer would be gratefully recieved.
| | |
| | | Regards
| | |
| | | Ian
| | |
| | |
| | | "Emily Lin [MSFT]" wrote:
| | |
| | | Hi Ian,
| | |
| | | Does the issue only occur when you save to a shared folder on
the
| SBS
| | | server?
| | |
| | | In Word 2007, save a file to another shared folder which is on
| other
| | | client/server instead of the SBS server. What is the result?
| | |
| | | Also, temp disable the Windows Firewall in Windows Vista and
test
| the
| | issue
| | | again. What is the result?
| | |
| | | If anything is unclear or if you have any other concerns,
please
| don't
| | | hesitate to contact me.
| | |
| | | Sincerely,
| | |
| | | Emily Lin,
| | | Microsoft Online Partner Support
| | |
| | | Get Secure! - www.microsoft.com/security
| | |
| | | ================================================== ====
| | | When responding to posts, please "Reply to Group" via your
| newsreader
| | | so that others may learn and benefit from this issue.
| | | ================================================== ====
| | | This posting is provided "AS IS" with no warranties, and
confers no
| | rights.
| | | ================================================== ====
| | |
| | |
| | |
| | |
| | |
| | | --------------------
| | | | Thread-Topic: Office 2007 - Vista - Cannot Save to network
drive
| | | | thread-index: Acfr5F+IQN3G4OVgRhmACXzVg+J6/g==
| | | | X-WBNR-Posting-Host: 207.46.19.197
| | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=

| | | | References:

| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | | . com
| | | | Subject: Office 2007 - Vista - Cannot Save to network
drive
| | | | Date: Fri, 31 Aug 2007 08:34:09 -0700
| | | | Lines: 18
| | | | Message-ID:

| | | | MIME-Version: 1.0
| | | | Content-Type: text/plain;
| | | | charset="Utf-8"
| | | | Content-Transfer-Encoding: 7bit
| | | | X-Newsreader: Microsoft CDO for Windows 2000
| | | | Content-Class: urn:content-classes:message
| | | | Importance: normal
| | | | Priority: normal
| | |
| | |
| | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | | Newsgroups: microsoft.public.office.misc
| | | | Path: TK2MSFTNGHUB02.phx.gbl
| | | | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.office.misc:24636
| | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | | | X-Tomcat-NG: microsoft.public.office.misc
| | | |
| | | | Hi Marc,
| | | |
| | | | Thanks for that. If I use windows XP workstation on the same
| | network,
| | | | saving to the SBS server is fine. So I am perplexed.
| | | |
| | | | Ian
| | | |
| | | |
| | | | " wrote:
| | | |
| | | | This has to be an SBS issue as I have no problem saving
from
| within
| | | | Office 2007 to a shared folder on a Windows 2003 Standard
Server
| | | | machine from my Vista Ultimate workstation. I can save
.xls or
| | .xlsx
| | | | and open and work on the files while they reside on the
network.
| | | |
| | | | Marc
| | | |
| | | |
| | | |
| | |
| | |
| | |
| |
|

**Emily Lin [MSFT]** · September 13th, 2007, 03:04 AM posted to microsoft.public.office.misc

| |
| | Ian
| |
| |
| | "Emily Lin [MSFT]" wrote:
| |
| | Hi Ian,
| |
| | Nice to hear from you again.
| |
| | I understand that you have checked the Anti-Virus, Firewall,
WebClient
| | Service. However the issue persists. Please let me know if you check
my
| | other suggestions:
| |
| | #1 disable offline files
| | #2 turn off the Windows Desktop Search Add-In on the client computer
| | #3 Update all the programs on the computer
| | #4 Check the Temporarily Internet Files is on the Vista client
instead
| of a
| | shared folder.
| | #5 Check if you can save files to a shared folder on other client
| computers
| | with Windows XP.
| |
| | For detail steps, please check my previous replys.
| |
| | If you have performed all the suggestions and the issue persists, I
| would
| | like to recommend you to save the Office 2007 files to the local hard
| disk
| | and then move it to the SBS server via Windows Explorer. Thanks for
| your
| | understanding.
| |
| | If anything is unclear or if you have any other concerns, please
don't
| | hesitate to contact me.
| |
| | Sincerely,
| |
| | Emily Lin,
| | Microsoft Online Partner Support
| |
| | Get Secure! - www.microsoft.com/security
| | ================================================== ====
| | When responding to posts, please "Reply to Group" via your newsreader
| | so that others may learn and benefit from this issue.
| | ================================================== ====
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| | ================================================== ====
| |
| |
| |
| |
| |
| |
| |
| |
| | --------------------
| | | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| | | thread-index: AcfzheaEi/tCixdZSI2Wi2ORezZYmQ==
| | | X-WBNR-Posting-Host: 207.46.193.207
| | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| | | References:
| |
| |
| |
| |
| |
| |
| |
| |
| | . com
| |
| |
| |
| |
| | | Subject: Office 2007 - Vista - Cannot Save to network drive
| | | Date: Mon, 10 Sep 2007 01:38:02 -0700
| | | Lines: 201
| | | Message-ID:
| | | MIME-Version: 1.0
| | | Content-Type: text/plain;
| | | charset="Utf-8"
| | | Content-Transfer-Encoding: 7bit
| | | X-Newsreader: Microsoft CDO for Windows 2000
| | | Content-Class: urn:content-classes:message
| | | Importance: normal
| | | Priority: normal
| | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | Newsgroups: microsoft.public.office.misc
| | | Path: TK2MSFTNGHUB02.phx.gbl
| | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:25414
| | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | | X-Tomcat-NG: microsoft.public.office.misc
| | |
| | | Emily,
| | |
| | | I have disabled the webclient and rebooted and it did not fix the
| problem.
| | | (after rebooting - the problem is still evident).
| | |
| | | Regards
| | |
| | | Ian
| | |
| | |
| | | "Emily Lin [MSFT]" wrote:
| | |
| | | Hi Ian,
| | |
| | | Based on my further research, the webclient service may affects
the
| | saving
| | | process in Office 2007 (it doesn't affect other application such
as
| | | Notepad). The webclient service is enabled by default. Please
| disable
| | it to
| | | test the issue.
| | |
| | | 1. Click Start type services.msc in the search bar, press Enter.
| | | 2. Double click WebClient. Click Stop. In 'Startup type', choose
| | Disable.
| | | 3. Try to save Office files to the network drive again. Restart
the
| | client
| | | computer to test the issue again. What is the result?
| | |
| | | Sincerely,
| | |
| | | Emily Lin,
| | | Microsoft Online Partner Support
| | |
| | | Get Secure! - www.microsoft.com/security
| | | ================================================== ====
| | | When responding to posts, please "Reply to Group" via your
| newsreader
| | | so that others may learn and benefit from this issue.
| | | ================================================== ====
| | | This posting is provided "AS IS" with no warranties, and confers
no
| | rights.
| | | ================================================== ====
| | |
| | |
| | | --------------------
| | | | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| | | | thread-index: Acfu0xiYuyYdD7zHS1mKm24Tq/OSgQ==
| | | | X-WBNR-Posting-Host: 207.46.193.207
| | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=

| | | | References:

| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | | . com
| | |
| | |
| | | | Subject: Office 2007 - Vista - Cannot Save to network drive
| | | | Date: Tue, 4 Sep 2007 02:08:02 -0700
| | | | Lines: 116
| | | | Message-ID:
| | | | MIME-Version: 1.0
| | | | Content-Type: text/plain;
| | | | charset="Utf-8"
| | | | Content-Transfer-Encoding: 7bit
| | | | X-Newsreader: Microsoft CDO for Windows 2000
| | | | Content-Class: urn:content-classes:message
| | | | Importance: normal
| | | | Priority: normal
| | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | | Newsgroups: microsoft.public.office.misc
| | | | Path: TK2MSFTNGHUB02.phx.gbl
| | | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24874
| | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | | | X-Tomcat-NG: microsoft.public.office.misc
| | | |
| | | | Emily,
| | | |
| | | | When the firewall is disabled, I believe that the same issue
| occurs.
| | | There
| | | | isn't another server I can use (there isn't one on the network)
-
| | There
| | | are
| | | | two vista laptops and the problem occurs consistently on both.
| | | |
| | | | Files can be saved locally without an issue.
| | | |
| | | | I think there is a vista network interop problem here, because
| the
| | vista
| | | | machines could not have reliable network connection without
| turning
| | off
| | | | autotuning eg.
| | | |
| | | | netsh interface tcp set global autotuninglevel=disabled
| | | |
| | | | But this may have affected office. But enabling it, means the
| | machine
| | | | cannot work on the network at all. With autotuning turned off
the
| | | machines
| | | | can login and download profiles and work on the network except
| with
| | MS
| | | Office.
| | | |
| | | | Any assistance you can offer would be gratefully recieved.
| | | |
| | | | Regards
| | | |
| | | | Ian
| | | |
| | | |
| | | | "Emily Lin [MSFT]" wrote:
| | | |
| | | | Hi Ian,
| | | |
| | | | Does the issue only occur when you save to a shared folder on
| the
| | SBS
| | | | server?
| | | |
| | | | In Word 2007, save a file to another shared folder which is
on
| | other
| | | | client/server instead of the SBS server. What is the result?
| | | |
| | | | Also, temp disable the Windows Firewall in Windows Vista and
| test
| | the
| | | issue
| | | | again. What is the result?
| | | |
| | | | If anything is unclear or if you have any other concerns,
| please
| | don't
| | | | hesitate to contact me.
| | | |
| | | | Sincerely,
| | | |
| | | | Emily Lin,
| | | | Microsoft Online Partner Support
| | | |
| | | | Get Secure! - www.microsoft.com/security
| | | |
| | | | ================================================== ====
| | | | When responding to posts, please "Reply to Group" via your
| | newsreader
| | | | so that others may learn and benefit from this issue.
| | | | ================================================== ====
| | | | This posting is provided "AS IS" with no warranties, and
| confers no
| | | rights.
| | | | ================================================== ====
| | | |
| | | |
| | | |
| | | |
| | | |
| | | | --------------------
| | | | | Thread-Topic: Office 2007 - Vista - Cannot Save to network
| drive
| | | | | thread-index: Acfr5F+IQN3G4OVgRhmACXzVg+J6/g==
| | | | | X-WBNR-Posting-Host: 207.46.19.197
| | | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
|
| | | | | References:
|
| | | |
| | | |
| | | |
| | | |
| | | |
| | | |
| | | |
| | | |
| | | | . com
| | | | | Subject: Office 2007 - Vista - Cannot Save to network
| drive
| | | | | Date: Fri, 31 Aug 2007 08:34:09 -0700
| | | | | Lines: 18
| | | | | Message-ID:
|
| | | | | MIME-Version: 1.0
| | | | | Content-Type: text/plain;
| | | | | charset="Utf-8"
| | | | | Content-Transfer-Encoding: 7bit
| | | | | X-Newsreader: Microsoft CDO for Windows 2000
| | | | | Content-Class: urn:content-classes:message
| | | | | Importance: normal
| | | | | Priority: normal
| | | |
| | | |
| | | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | | | Newsgroups: microsoft.public.office.misc
| | | | | Path: TK2MSFTNGHUB02.phx.gbl
| | | | | Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.office.misc:24636
| | | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | | | | X-Tomcat-NG: microsoft.public.office.misc
| | | | |
| | | | | Hi Marc,
| | | | |
| | | | | Thanks for that. If I use windows XP workstation on the
same
| | | network,
| | | | | saving to the SBS server is fine. So I am perplexed.
| | | | |
| | | | | Ian
| | | | |
| | | | |
| | | | | " wrote:
| | | | |
| | | | | This has to be an SBS issue as I have no problem saving
| from
| | within
| | | | | Office 2007 to a shared folder on a Windows 2003 Standard
| Server
| | | | | machine from my Vista Ultimate workstation. I can save
| .xls or
| | | .xlsx
| | | | | and open and work on the files while they reside on the
| network.
| | | | |
| | | | | Marc
| | | | |
| | | | |
| | | | |
| | | |
| | | |
| | | |
| | |
| |
|
|

**swissrobert** · September 13th, 2007, 01:26 PM posted to microsoft.public.office.misc

Emily,

Although some of your suggestions appear to have worked for some of the
contributors to this thread, I have methodically tried everything suggested
by you and other contributors, but I still have the same issues and it is
driving me mad!

Has your research of this issue led you to other possible solutions? I am
ready to try anything...

Many thanks, in advance.

Robert

**Ian Robert** · September 14th, 2007, 06:34 PM posted to microsoft.public.office.misc

HI Emily,

I would like to obtain hotfix
http://support.microsoft.com/default...b;EN-US;936970

I will email you seperately about this.

Thanks

Ian

"Emily Lin [MSFT]" wrote:

Hi Ian,

How's everything going?

I'm wondering if the suggestion has helped or if you have any further
questions. Please feel free to respond to the newsgroups if you need any
additional help.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

================================================== ====
When responding to posts, please "Reply to Group" via your newsreader
so that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====

--------------------
| X-Tomcat-ID: 46946622
| References:

. com

| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (Emily Lin [MSFT])
| Organization: Microsoft
| Date: Tue, 11 Sep 2007 03:21:15 GMT
| Subject: Office 2007 - Vista - Cannot Save to network drive
| X-Tomcat-NG: microsoft.public.office.misc
| Message-ID:
| Newsgroups: microsoft.public.office.misc
| Lines: 463
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:25503
| NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
|
| Hi Ian,
|
| Thanks for the detail information.
|
| I didn't find the same issue in our MS bug database. Also, I cannot
| reproduce this issue on my end.
|
| My Testing:
| client: Windows Vista, Office 2007.
| Server: SBS 2003 with the latest updates. Create shared folder on the
| server.
|
| I can save to the shared folder in Office 2007.
|
| Yes, there are other people encountered the similar issue. Some of them
can
| be fixed by disabling the offline files/stopping the web client
services/or
| other methods. I understand that the previous troubleshooting steps
didn't
| fix the issue. And you don't want to work around it by saving the file to
| the local hard disk and then moving to the shared folder. Rest assured
that
| I will try my best to fix the issue with you.
|
| Let's continue to the steps below.
|
| #1: Let's me know the detail steps on your end to reproduce the issue.
When
| you try to save files to the shared folder in Office 2007, are you
working
| in a Terminal Services session in Windows Vista? If so, check the
following
| KB article to see if it is your situation.
|
| 936970 Error message when you try to save a document in a 2007 Office
| program to a redirected drive in Windows Vista: "There has been a network
| or file permission error"
| http://support.microsoft.com/default...b;EN-US;936970
|
| #2 Run Procmon.exe to get the process monitor log file. Send it to me at
| . The detail steps are in my first reply.
|
| #3 Add a registry key to refresh he client-side cache database that the
| Offline Files. If it doesn't fix the issue, remove the new added registry
| key.
| -----------------------------------------
| 1. Click Start, type regedit in the Start Search box, and then click
| regedit in the Programs list.
|
| If you are prompted for an administrator password or confirmation, type
| your password or click Continue. 2. Locate and then click the following
| registry subkey:
| HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Csc\Parameters
|
| Note If the Parameters subkey does not exist, create it. To do this,
follow
| these steps:
| a. Click the following registry subkey:
| HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Csc b. On the Edit
| menu, point to New, and then click Key. c. Type Parameters, and then
press
| ENTER. 3. On the Edit menu, point to New, and then click DWORD Value. 4.
| Type FormatDatabase, and then press ENTER. 5. On the Edit menu, click
| Modify. 6. Type 1 in the Value data box, and then click OK. 7. Exit
| Registry Editor, and then restart the computer.
| #4 come into Windows safe mode with network to test the issue and let me
| know the result.
| -----------------------------
| 1. Restart your computer
| 2. Keep press F8, until the screen "Windows Advanced Options Menu"
appears.
| 3. Press "Up arrow" in the keyboard to select "Safe Mode with Network",
| press "Enter"
|
| 4. Start Office 2007. Try to save a file to the shared folder on the
| server. What is the result?
|
| If anything is unclear or if you have any other concerns, please don't
| hesitate to contact me.
|
| Regards,
|
| Emily Lin
|
| Microsoft Online Partner Support
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
| --------------------
| | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| | thread-index: Acfzn+IySw0/OJ2bSxyp1SWOUSV9Ww==
| | X-WBNR-Posting-Host: 207.46.19.197
| | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| | References:
|
|
|
|
|
|
|
|
| . com
|
|
|
|
|
|
| | Subject: Office 2007 - Vista - Cannot Save to network drive
| | Date: Mon, 10 Sep 2007 04:44:02 -0700
| | Lines: 331
| | Message-ID:
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
| | Importance: normal
| | Priority: normal
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | Newsgroups: microsoft.public.office.misc
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:25428
| | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | X-Tomcat-NG: microsoft.public.office.misc
| |
| | Emily,
| |
| |
| | #1 disable offline files
| | Yes these are not being used.
| | #2 turn off the Windows Desktop Search Add-In on the client computer
| | Yes this is turned off.
| | #3 Update all the programs on the computer
| | All microsoft and other security updates etc have been applied.
| |
| | #4 Check the Temporarily Internet Files is on the Vista client
instead
| of a
| | shared folder.
| |
| | Yes the Temp Internet files are stored locally.
| |
| | #5 Check if you can save files to a shared folder on other client
| computers
| | with Windows XP.
| | Yes we are able to save with Windows XP fine.
| |
| | So basically you are saying you can't solve my problem? We have this
on
| | more than one Vista Machine and it basically means we can't use Vista
to
| work.
| |
| | Other people are having this issue is there nothing on the MS bug
| database?
| |
| |
| |
| | Ian
| |
| |
| | "Emily Lin [MSFT]" wrote:
| |
| | Hi Ian,
| |
| | Nice to hear from you again.
| |
| | I understand that you have checked the Anti-Virus, Firewall,
WebClient
| | Service. However the issue persists. Please let me know if you check
my
| | other suggestions:
| |
| | #1 disable offline files
| | #2 turn off the Windows Desktop Search Add-In on the client computer
| | #3 Update all the programs on the computer
| | #4 Check the Temporarily Internet Files is on the Vista client
instead
| of a
| | shared folder.
| | #5 Check if you can save files to a shared folder on other client
| computers
| | with Windows XP.
| |
| | For detail steps, please check my previous replys.
| |
| | If you have performed all the suggestions and the issue persists, I
| would
| | like to recommend you to save the Office 2007 files to the local hard
| disk
| | and then move it to the SBS server via Windows Explorer. Thanks for
| your
| | understanding.
| |
| | If anything is unclear or if you have any other concerns, please
don't
| | hesitate to contact me.
| |
| | Sincerely,
| |
| | Emily Lin,
| | Microsoft Online Partner Support
| |
| | Get Secure! - www.microsoft.com/security
| | ================================================== ====
| | When responding to posts, please "Reply to Group" via your newsreader
| | so that others may learn and benefit from this issue.
| | ================================================== ====
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| | ================================================== ====
| |
| |
| |
| |
| |
| |
| |
| |
| | --------------------
| | | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| | | thread-index: AcfzheaEi/tCixdZSI2Wi2ORezZYmQ==
| | | X-WBNR-Posting-Host: 207.46.193.207
| | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| | | References:
| |
| |
| |
| |
| |
| |
| |
| |
| | . com

**Emily Lin [MSFT]** · September 17th, 2007, 05:39 AM posted to microsoft.public.office.misc

Hi Ian,

I have sent an email to you. If you didn't receive it, feel free to let me
know.

Have a nice day!

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

================================================== ====
When responding to posts, please "Reply to Group" via your newsreader
so that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====

--------------------
| Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| thread-index: Acf29W+2vBXRk9D7QKCj1x/GGTDjpw==
| X-WBNR-Posting-Host: 207.46.192.207
| From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| References:

. com

| Subject: Office 2007 - Vista - Cannot Save to network drive
| Date: Fri, 14 Sep 2007 10:34:00 -0700
| Lines: 313
| Message-ID:
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
| Newsgroups: microsoft.public.office.misc
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:25841
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.office.misc
|
| HI Emily,
|
| I would like to obtain hotfix
| http://support.microsoft.com/default...b;EN-US;936970
|
| I will email you seperately about this.
|
| Thanks
|
| Ian
|
| "Emily Lin [MSFT]" wrote:
|
| Hi Ian,
|
| How's everything going?
|
| I'm wondering if the suggestion has helped or if you have any further
| questions. Please feel free to respond to the newsgroups if you need
any
| additional help.
|
| Sincerely,
|
| Emily Lin,
| Microsoft Online Partner Support
|
| Get Secure! - www.microsoft.com/security
|
| ================================================== ====
| When responding to posts, please "Reply to Group" via your newsreader
| so that others may learn and benefit from this issue.
| ================================================== ====
| This posting is provided "AS IS" with no warranties, and confers no
rights.
| ================================================== ====
|
|
| --------------------
| | X-Tomcat-ID: 46946622
| | References:
|
|
|
|
|
|
|
|
| . com
|
|
|
|
|
|
|
| | MIME-Version: 1.0
| | Content-Type: text/plain
| | Content-Transfer-Encoding: 7bit
| | From: (Emily Lin [MSFT])
| | Organization: Microsoft
| | Date: Tue, 11 Sep 2007 03:21:15 GMT
| | Subject: Office 2007 - Vista - Cannot Save to network drive
| | X-Tomcat-NG: microsoft.public.office.misc
| | Message-ID:
| | Newsgroups: microsoft.public.office.misc
| | Lines: 463
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:25503
| | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
| |
| | Hi Ian,
| |
| | Thanks for the detail information.
| |
| | I didn't find the same issue in our MS bug database. Also, I cannot
| | reproduce this issue on my end.
| |
| | My Testing:
| | client: Windows Vista, Office 2007.
| | Server: SBS 2003 with the latest updates. Create shared folder on the
| | server.
| |
| | I can save to the shared folder in Office 2007.
| |
| | Yes, there are other people encountered the similar issue. Some of
them
| can
| | be fixed by disabling the offline files/stopping the web client
| services/or
| | other methods. I understand that the previous troubleshooting steps
| didn't
| | fix the issue. And you don't want to work around it by saving the
file to
| | the local hard disk and then moving to the shared folder. Rest
assured
| that
| | I will try my best to fix the issue with you.
| |
| | Let's continue to the steps below.
| |
| | #1: Let's me know the detail steps on your end to reproduce the
issue.
| When
| | you try to save files to the shared folder in Office 2007, are you
| working
| | in a Terminal Services session in Windows Vista? If so, check the
| following
| | KB article to see if it is your situation.
| |
| | 936970 Error message when you try to save a document in a 2007 Office
| | program to a redirected drive in Windows Vista: "There has been a
network
| | or file permission error"
| | http://support.microsoft.com/default...b;EN-US;936970
| |
| | #2 Run Procmon.exe to get the process monitor log file. Send it to
me at
| | . The detail steps are in my first reply.
| |
| | #3 Add a registry key to refresh he client-side cache database that
the
| | Offline Files. If it doesn't fix the issue, remove the new added
registry
| | key.
| | -----------------------------------------
| | 1. Click Start, type regedit in the Start Search box, and then click
| | regedit in the Programs list.
| |
| | If you are prompted for an administrator password or confirmation,
type
| | your password or click Continue. 2. Locate and then click the
following
| | registry subkey:
| | HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Csc\Parameters
| |
| | Note If the Parameters subkey does not exist, create it. To do this,
| follow
| | these steps:
| | a. Click the following registry subkey:
| | HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Csc b. On the
Edit
| | menu, point to New, and then click Key. c. Type Parameters, and then
| press
| | ENTER. 3. On the Edit menu, point to New, and then click DWORD
Value. 4.
| | Type FormatDatabase, and then press ENTER. 5. On the Edit menu, click
| | Modify. 6. Type 1 in the Value data box, and then click OK. 7. Exit
| | Registry Editor, and then restart the computer.
| | #4 come into Windows safe mode with network to test the issue and let
me
| | know the result.
| | -----------------------------
| | 1. Restart your computer
| | 2. Keep press F8, until the screen "Windows Advanced Options Menu"
| appears.
| | 3. Press "Up arrow" in the keyboard to select "Safe Mode with
Network",
| | press "Enter"
| |
| | 4. Start Office 2007. Try to save a file to the shared folder on the
| | server. What is the result?
| |
| | If anything is unclear or if you have any other concerns, please
don't
| | hesitate to contact me.
| |
| | Regards,
| |
| | Emily Lin
| |
| | Microsoft Online Partner Support
| | Get Secure! - www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your newsreader
so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| |
| | --------------------
| | | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| | | thread-index: Acfzn+IySw0/OJ2bSxyp1SWOUSV9Ww==
| | | X-WBNR-Posting-Host: 207.46.19.197
| | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| | | References:
| |
| |
| |
| |
| |
| |
| |
| |
| | . com
| |
| |
| |
| |
| |
| |
| | | Subject: Office 2007 - Vista - Cannot Save to network drive
| | | Date: Mon, 10 Sep 2007 04:44:02 -0700
| | | Lines: 331
| | | Message-ID:
| | | MIME-Version: 1.0
| | | Content-Type: text/plain;
| | | charset="Utf-8"
| | | Content-Transfer-Encoding: 7bit
| | | X-Newsreader: Microsoft CDO for Windows 2000
| | | Content-Class: urn:content-classes:message
| | | Importance: normal
| | | Priority: normal
| | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | Newsgroups: microsoft.public.office.misc
| | | Path: TK2MSFTNGHUB02.phx.gbl
| | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:25428
| | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | | X-Tomcat-NG: microsoft.public.office.misc
| | |
| | | Emily,
| | |
| | |
| | | #1 disable offline files
| | | Yes these are not being used.
| | | #2 turn off the Windows Desktop Search Add-In on the client
computer
| | | Yes this is turned off.
| | | #3 Update all the programs on the computer
| | | All microsoft and other security updates etc have been applied.
| | |
| | | #4 Check the Temporarily Internet Files is on the Vista client
| instead
| | of a
| | | shared folder.
| | |
| | | Yes the Temp Internet files are stored locally.
| | |
| | | #5 Check if you can save files to a shared folder on other client
| | computers
| | | with Windows XP.
| | | Yes we are able to save with Windows XP fine.
| | |
| | | So basically you are saying you can't solve my problem? We have
this
| on
| | | more than one Vista Machine and it basically means we can't use
Vista
| to
| | work.
| | |
| | | Other people are having this issue is there nothing on the MS bug
| | database?
| | |
| | |

| | |
| | | Ian
| | |
| | |
| | | "Emily Lin [MSFT]" wrote:
| | |
| | | Hi Ian,
| | |
| | | Nice to hear from you again.
| | |
| | | I understand that you have checked the Anti-Virus, Firewall,
| WebClient
| | | Service. However the issue persists. Please let me know if you
check
| my
| | | other suggestions:
| | |
| | | #1 disable offline files
| | | #2 turn off the Windows Desktop Search Add-In on the client
computer
| | | #3 Update all the programs on the computer
| | | #4 Check the Temporarily Internet Files is on the Vista client
| instead
| | of a
| | | shared folder.
| | | #5 Check if you can save files to a shared folder on other client
| | computers
| | | with Windows XP.
| | |
| | | For detail steps, please check my previous replys.
| | |
| | | If you have performed all the suggestions and the issue persists,
I
| | would
| | | like to recommend you to save the Office 2007 files to the local
hard
| | disk
| | | and then move it to the SBS server via Windows Explorer. Thanks
for
| | your
| | | understanding.
| | |
| | | If anything is unclear or if you have any other concerns, please
| don't
| | | hesitate to contact me.
| | |
| | | Sincerely,
| | |
| | | Emily Lin,
| | | Microsoft Online Partner Support
| | |
| | | Get Secure! - www.microsoft.com/security
| | | ================================================== ====
| | | When responding to posts, please "Reply to Group" via your
newsreader
| | | so that others may learn and benefit from this issue.
| | | ================================================== ====
| | | This posting is provided "AS IS" with no warranties, and confers
no
| | rights.
| | | ================================================== ====
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | | --------------------
| | | | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| | | | thread-index: AcfzheaEi/tCixdZSI2Wi2ORezZYmQ==
| | | | X-WBNR-Posting-Host: 207.46.193.207
| | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=

| | | | References:

| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | | . com
|

**Ian Robert** · September 17th, 2007, 11:14 AM posted to microsoft.public.office.misc

Hi Emily,

I think i've sorted the problem out, all thanks to your advice and steps.
To cut a long story short :-
The "Offiline files" was actually saying it was turned off but "my
documents" wasn't accessible. Turing on "offline files" and rebooting didn't
fix the problem, the "offline files" wouldn't actually activate. So I used
the registry key you gave to reset the offline files cache database. The
machines didn't reboot cleanly but after resetting the database, offline
files could be turned off and the my documents folder was accessible. So
working with offline files turned off, it was then possible to save
word/excel/office files to the network share (P: Drive) - The my documents
wasn't accessible with the network connection turned off because of course
they are re-directed to the server. So I turned them on and rebooted the
server, and on reboot the ActiveSync centre informed me that offline files
were available for first sync. So I sync'ed the files and rebooted and could
still save the word/excel documents and work on/off line with my documents.

So basically it was the offline file cache being corrupted and/or the
offline file sync status not being set correctly - I don't know how this
would have occured, the control panel applet was saying one thing but the
mydocuments and system behavour was saying another. But after resetting and
rebooting numerous times and going through the settings methodically..it's
all working now.

Fingers crossed!

I've not yet had a chance to chech if connecting to the PC Remotely using
Remote Access works, but if it doesn't then the Hotfix you mentioned would
seem to be the fix for this.

Phew - This was a tricky problem. Thanks for your help and guidance.

Regards

Ian

"Emily Lin [MSFT]" wrote:

Hi Ian,

I have sent an email to you. If you didn't receive it, feel free to let me
know.

Have a nice day!

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

================================================== ====
When responding to posts, please "Reply to Group" via your newsreader
so that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====

--------------------
| Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| thread-index: Acf29W+2vBXRk9D7QKCj1x/GGTDjpw==
| X-WBNR-Posting-Host: 207.46.192.207
| From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| References:

. com

| Subject: Office 2007 - Vista - Cannot Save to network drive
| Date: Fri, 14 Sep 2007 10:34:00 -0700
| Lines: 313
| Message-ID:
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
| Newsgroups: microsoft.public.office.misc
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:25841
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.office.misc
|
| HI Emily,
|
| I would like to obtain hotfix
| http://support.microsoft.com/default...b;EN-US;936970
|
| I will email you seperately about this.
|
| Thanks
|
| Ian
|
| "Emily Lin [MSFT]" wrote:
|
| Hi Ian,
|
| How's everything going?
|
| I'm wondering if the suggestion has helped or if you have any further
| questions. Please feel free to respond to the newsgroups if you need
any
| additional help.
|
| Sincerely,
|
| Emily Lin,
| Microsoft Online Partner Support
|
| Get Secure! - www.microsoft.com/security
|
| ================================================== ====
| When responding to posts, please "Reply to Group" via your newsreader
| so that others may learn and benefit from this issue.
| ================================================== ====
| This posting is provided "AS IS" with no warranties, and confers no
rights.
| ================================================== ====
|
|
| --------------------
| | X-Tomcat-ID: 46946622
| | References:
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| . com
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| | MIME-Version: 1.0
| | Content-Type: text/plain
| | Content-Transfer-Encoding: 7bit
| | From: (Emily Lin [MSFT])
| | Organization: Microsoft
| | Date: Tue, 11 Sep 2007 03:21:15 GMT
| | Subject: Office 2007 - Vista - Cannot Save to network drive
| | X-Tomcat-NG: microsoft.public.office.misc
| | Message-ID:
| | Newsgroups: microsoft.public.office.misc
| | Lines: 463
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:25503
| | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
| |
| | Hi Ian,
| |
| | Thanks for the detail information.
| |
| | I didn't find the same issue in our MS bug database. Also, I cannot
| | reproduce this issue on my end.
| |
| | My Testing:
| | client: Windows Vista, Office 2007.
| | Server: SBS 2003 with the latest updates. Create shared folder on the
| | server.
| |
| | I can save to the shared folder in Office 2007.
| |
| | Yes, there are other people encountered the similar issue. Some of
them
| can
| | be fixed by disabling the offline files/stopping the web client
| services/or
| | other methods. I understand that the previous troubleshooting steps
| didn't
| | fix the issue. And you don't want to work around it by saving the
file to
| | the local hard disk and then moving to the shared folder. Rest
assured
| that
| | I will try my best to fix the issue with you.
| |
| | Let's continue to the steps below.
| |
| | #1: Let's me know the detail steps on your end to reproduce the
issue.
| When
| | you try to save files to the shared folder in Office 2007, are you
| working
| | in a Terminal Services session in Windows Vista? If so, check the
| following
| | KB article to see if it is your situation.
| |
| | 936970 Error message when you try to save a document in a 2007 Office
| | program to a redirected drive in Windows Vista: "There has been a
network
| | or file permission error"
| | http://support.microsoft.com/default...b;EN-US;936970
| |
| | #2 Run Procmon.exe to get the process monitor log file. Send it to
me at
| | . The detail steps are in my first reply.
| |
| | #3 Add a registry key to refresh he client-side cache database that
the
| | Offline Files. If it doesn't fix the issue, remove the new added
registry
| | key.
| | -----------------------------------------
| | 1. Click Start, type regedit in the Start Search box, and then click
| | regedit in the Programs list.
| |
| | If you are prompted for an administrator password or confirmation,
type
| | your password or click Continue. 2. Locate and then click the
following
| | registry subkey:
| | HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Csc\Parameters
| |
| | Note If the Parameters subkey does not exist, create it. To do this,
| follow
| | these steps:
| | a. Click the following registry subkey:
| | HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Csc b. On the
Edit
| | menu, point to New, and then click Key. c. Type Parameters, and then
| press
| | ENTER. 3. On the Edit menu, point to New, and then click DWORD
Value. 4.
| | Type FormatDatabase, and then press ENTER. 5. On the Edit menu, click
| | Modify. 6. Type 1 in the Value data box, and then click OK. 7. Exit
| | Registry Editor, and then restart the computer.
| | #4 come into Windows safe mode with network to test the issue and let
me
| | know the result.
| | -----------------------------
| | 1. Restart your computer
| | 2. Keep press F8, until the screen "Windows Advanced Options Menu"
| appears.
| | 3. Press "Up arrow" in the keyboard to select "Safe Mode with
Network",
| | press "Enter"
| |
| | 4. Start Office 2007. Try to save a file to the shared folder on the
| | server. What is the result?
| |
| | If anything is unclear or if you have any other concerns, please
don't
| | hesitate to contact me.
| |
| | Regards,
| |
| | Emily Lin
| |
| | Microsoft Online Partner Support
| | Get Secure! - www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your newsreader
so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| |
| | --------------------
| | | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| | | thread-index: Acfzn+IySw0/OJ2bSxyp1SWOUSV9Ww==
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| | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| | | References:
| |
| |
| |
| |
| |
| |
| |
| |
| | . com
| |
| |
| |
| |
| |
| |
| | | Subject: Office 2007 - Vista - Cannot Save to network drive
| | | Date: Mon, 10 Sep 2007 04:44:02 -0700
| | | Lines: 331
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| | | X-Tomcat-NG: microsoft.public.office.misc
| | |
| | | Emily,
| | |
| | |
| | | #1 disable offline files
| | | Yes these are not being used.
| | | #2 turn off the Windows Desktop Search Add-In on the client
computer
| | | Yes this is turned off.
| | | #3 Update all the programs on the computer
| | | All microsoft and other security updates etc have been applied.
| | |
| | | #4 Check the Temporarily Internet Files is on the Vista client
| instead
| | of a
| | | shared folder.

**Emily Lin** · September 18th, 2007, 10:19 AM posted to microsoft.public.office.misc

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