Office 2007 - Vista - Cannot Save to network drive

the firm I work for resolved this issue today. We are running SBS2003
in a domain environment. Users connect to the network on laptops
running XP professional. Both the server and the workstations run CA
antivirus.
Our 3rd party tech support folks were in today and indicated that
they resolved this issue with one of their larger clients just
yesterday. The issue (at least for them and us) was that the
anti-virus, as well as the way that office 2007 packages and saves
files, was causing the office application's request to save the file to
"time out" while the antivirus tried to scan the file being created.
The solution was to turn off the AV's scanning of files on the network.
The solution worked immediately. It likely didn't help that we connect
to the server wirelessly and the added "time" during the request
exacerbated the issue. Hope you all find a solution to your issues.
Happy holidays.


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chadder1
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Hi TomC,

Just wanted to let you know that the "offline files" fix worked
accross the board so far with all office programs and windows
explorer.

Best of luck to all who still have issues.

-B


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bleclair
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I tried all the things that were recommended in this thread and still had a
problem.

This program causes the UNCFATDMS.exe to start under both system and user
accounts. The user Account was the problem. Didn't have the issue after
stopping the process running under the user account.

What worked for me was to "Uninstall the Windows Desktop Search Add-in for
Files on Microsoft Networks". Of course I now can't index items on UNC or
mapped network drives. Pity!

"bleclair" wrote:


Hi TomC,

Just wanted to let you know that the "offline files" fix worked
accross the board so far with all office programs and windows
explorer.

Best of luck to all who still have issues.

-B


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bleclair
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I have the same problems using XP stations and Office 2007 to a Server
2003 network.

I have the current CA eTrust ITM system installed and patched to
current. After some testing I found that I did have to disable the
servers RT scanning (workstation was running RT normally). Once disabled
the file saves as expected.

I raised this with CA and will post their response here later.

Jon B


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jabhawk
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My users have exactly the same problems as above and due to CA eTrust
Threat Manager. That's for sure. No question about it. The problem
appears when I install CA (trial version 8.1) and disappears when I
disable it. For me it was easy to find the cause of the problem as I
received complaints from 3 users on the same day I installed CA (trial).
This problem is the only obstacle in me buying the product for our
users. Else, it works fine. I'll be logging a support call with CA to
get this problem fixed. I'll post the outcome soon. Thanks.


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rizwan.shah@videojug
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Hurrah, I fixed it.

I won't go into the full details of how I fixed it but I spent a couple
of hours today. I found out that my username had no problems while the
other ones had problems. I compared the permissions and added them one
by one. On the 2nd one it worked.

Just add: "Backup Operators" permission in Active Directory for all
Vista Users.

Now I can order CA Threat Manager.

Thanks.


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rizwan.shah@videojug
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rizwan.shah@videojug;3978947 Wrote:
Hurrah, I fixed it.

Just add: "Backup Operators" permission in Active Directory for all
Vista Users.



Do you have any idea how dangerous this is?
Adding users to the Backup Operators group means that suddenly Security
ACLs don't apply to the users of this group anymore. They have
read/write access to everything.


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jnimmo
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I am having a similar problem with XP Pro and Office 2007. The user has
3 network drives H: S: F:. You can save from Word 2007 to the S: and F:
drives, but not to the H: drive. I get this error when trying to save
to the S: drive, "There has been a network or file permission error.
The network connection may be lost."

The user has Full permission to the H: drive, the funny thing is that
other programs like adobe, word pad allow you to save to the H: drive.
From word you can save to the desktop and drag the files over to the H:
drive with no problems. I have blown away his account and recreated it
and still have the same problem. I have also uninstalled Office 2007
and reinstalled it and even tried the turning Offline files off still no
luck. There is no real-time scanning software on the SBS 2003 server.

At this point I am thinking that the only way to fix the problem is to
Format the laptop and start over. Any direction would be greatly
appreciated. I really don't want to format and start over since the
laptop is new and has been in production for a week or so.

Thanks


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mjewson
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What antivirus are you running on the laptop, and have you tried
disabling its realtime engine temporarily?

Cheers
James


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jnimmo
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Hi
Just thought I'd add my two cents worth

I upgraded to new pc (vista) with Ultimate office 2007, and couldn't
save to shared drive (held on pc with xp).

the error I received was "file not saved"

The fix for me was Start
type: "offline files"
(without the " " marks) into the search box and click "Enable Offline
Files" button
then reboot.

didn't need to mess with any registry files


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